To The PresentationON

“THE JURAN PHILOSOPHY”

With Due Regards To,

Mr. Avik Kumar DharLecturer,

Shyamoli Textile Engineering CollegePresenters

Md.AnisurRahman(05/13)

Md.Ujjal(01/12)

Md.NaimulHasan(04/13)

Topics:

1. About Juran

2. Introduction of Quality

3. Pursue Quality

4. Pareto Principle

5. Management Theory

6. Quality Trilogy

Joseph Moses Juran was a Romanian-born American engineer and management consultant. He was an evangelist for quality and quality management, having written several books on those subjects. He was the brother of Academy Award winner Nathan H. Juran.

About Dr. Joseph Moses Juran

JOSEPH JURAN (1904-2008)

Introduction Quality:

“QUALITY” means those features of products which meet customer needs and thereby provide customer satisfaction.

“QUALITY” means freedom from deficiencies freedom from errors that require doing work over again or that result in field failures customer dissatisfaction , customer claims , and so on.

In this sense , the meaning of quality is oriented to costs , and higher quality usually costs less.

Md. Ujjal(01/12)

1. The mission of the firm as a whole is to achieve high product quality.

2. The mission of each individual department is to achieve high production quality.

IN 1941, JURAN STUMBLED ACROSS THE WORK

OF VILFREDO PARETO AND BEGAN TO APPLY

THE PARETO PRINCIPLE TO QUALITY ISSUES (FOR

EXAMPLE, 80% OF A PROBLEM IS CAUSED BY 20% OF

THE CAUSES). THIS IS ALSO KNOWN AS "THE VITAL

FEW AND THE TRIVIAL MANY". IN LATER YEARS,

JURAN PREFERRED "THE VITAL FEW AND THE USEFUL

MANY" TO SIGNAL THE REMAINING 80% OF THE

CAUSES SHOULD NOT BE TOTALLY IGNORED.

The key steps in Juran's theory on quality are quality planning, quality control

and quality improvement.

To implement a company-wide quality management process, you have to

identify your customers, find out their needs and work to meet those needs.

You create measures of quality and organize to meet those measures

consistently. And you need to create processes that work in real-life

conditions.

Juran's theory on quality postulates that top-level management must be

sincere in its efforts to commit to quality or else all efforts as such would not

work.

Md.NaimulHasan(04/13)

J.M. Juran Trilogy

2.Quality Control

3.Quality Improvement

1.Quality Planning

To attain quality, it is well to begin by establishing the “vision” for the organization, along with policies and goals.

1) 3 Component :

o Quality Planning

o Quality Control

o Quality Improvement

Establish quality goals.

Establish process controls.

Identify who the customers are.

Determine the needs of the customers.

Develop product features that respond to customer’s needs.

Develop processes able to produce the product features.

Quality Control

Planned Actual Difference

• Evaluate actual performance.

• Compare actual performance

with quality goals.

• Act on the difference.

Quality Improvement

• Prove the need Establish the

infrastructure.

• Establish project teams.

• Establish controls to hold the gains.

• Identify the improvement projects.

• Provide the teams with resources,

training, and motivation to.

Juran’s Philosophy

Joseph M. Juran (1904-2008)

“Without a standard there is no

logical basis for making a decision or

taking action”