Joseph Juran

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Transcript of Joseph Juran

  • 1. NITIKAC0E-3

2. BACKGROUND1904 : Born on Dec 241924 : Electric engineering from university of Minnesota.1925 : Joined with Western Electric1937 : Chief of Industrial Engineering at Western Electrics home office 3. BACKGROUND1951 : The Quality Control Handbook1964 : The Managerial Breakthrough1979 : Juran Institute1986 : The Juran Trilogy 4. QUALITYMeeting customer needs.Fewer defects. 5. THE JURAN TRILOGY 6. QUALITY PLANNINGPROJECTS 7. QUALITY CONTROLPLANNEDACTUALDIFFERENCE 8. QUALITY IMPROVEMENTNeed for improvementIdentify projectsInfrastructure & resourcesTrainingDiagnose the causes 9. FITNESS FOR USE 10. THE PARETOPRINCIPLE 11. STEPS FOR QUALITY IMPROVEMENT 12. COMPANIES FOLLOWING JURANSTHEORY