juran philoshophy(Management Guru)
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To The PresentationON
THE JURAN PHILOSOPHY
With Due Regards To,
Mr. Avik Kumar DharLecturer,
Shyamoli Textile Engineering CollegePresenters
1. About Juran
2. Introduction of Quality
3. Pursue Quality
4. Pareto Principle
5. Management Theory
6. Quality Trilogy
Joseph Moses Juran was a Romanian-born American engineer and management consultant. He was an evangelist for quality and quality management, having written several books on those subjects. He was the brother of Academy Award winner Nathan H. Juran.
About Dr. Joseph Moses Juran
JOSEPH JURAN (1904-2008)
QUALITY means those features of products which meet customer needs and thereby provide customer satisfaction.
QUALITY means freedom from deficiencies freedom from errors that require doing work over again or that result in field failures customer dissatisfaction , customer claims , and so on.
In this sense , the meaning of quality is oriented to costs , and higher quality usually costs less.
1. The mission of the firm as a whole is to achieve high product quality.
2. The mission of each individual department is to achieve high production quality.
IN 1941, JURAN STUMBLED ACROSS THE WORK
OF VILFREDO PARETO AND BEGAN TO APPLY
THE PARETO PRINCIPLE TO QUALITY ISSUES (FOR
EXAMPLE, 80% OF A PROBLEM IS CAUSED BY 20% OF
THE CAUSES). THIS IS ALSO KNOWN AS "THE VITAL
FEW AND THE TRIVIAL MANY". IN LATER YEARS,
JURAN PREFERRED "THE VITAL FEW AND THE USEFUL
MANY" TO SIGNAL THE REMAINING 80% OF THE
CAUSES SHOULD NOT BE TOTALLY IGNORED.
The key steps in Juran's theory on quality are quality planning, quality control
and quality improvement.
To implement a company-wide quality management process, you have to
identify your customers, find out their needs and work to meet those needs.
You create measures of quality and organize to meet those measures
consistently. And you need to create processes that work in real-life
Juran's theory on quality postulates that top-level management must be
sincere in its efforts to commit to quality or else all efforts as such would not
J.M. Juran Trilogy
To attain quality, it is well to begin by establishing the vision for the organization, along with policies and goals.
1) 3 Component :
o Quality Planning
o Quality Control
o Quality Improvement
Establish quality goals.
Establish process controls.
Identify who the customers are.
Determine the needs of the customers.
Develop product features that respond to customers needs.
Develop processes able to produce the product features.
Planned Actual Difference
Evaluate actual performance.
Compare actual performance with quality goals.
Act on the difference.
Prove the need Establish the infrastructure.
Establish project teams.
Establish controls to hold the gains.
Identify the improvement projects.
Provide the teams with resources, training, and motivation to.
Joseph M. Juran (1904-2008)
Without a standard there is no
logical basis for making a decision or