All Rights Reserved, Juran Global Roadmap for Breakthrough Change Dr. Joseph A. DeFeo, CEO Juran...

All Rights Reserved, Juran Global

Roadmap for Breakthrough Change

Dr. Joseph A. DeFeo, CEO Juran Global


My Purpose Today

2

1.Re-define Breakthrough 2.Review a Roadmap for

Breakthrough Change3.Breakthrough in Q

Function


Breakthrough or Breakdown?

3

All Rights Reserved, Juran Global 4

Being Great is a Choice

“To achieve superior quality, the best organizations create breakthroughs faster

than their competitors.”


Who Was Joseph M. Juran?

5

Called the Father of Modern Day Quality Management

Responsible for naming the Pareto Principle

Author on the means to attain organizational breakthroughs in quality

Dr. Joseph M. Juran founded Juran Institute, Inc.

Passed away at 103 years old in 2008

In 1954, the Union of Japanese Scientists and Engineers invited the celebrated author to Japan to deliver a series of lectures. These talks about managing for quality were delivered soon after another

American, W. Edwards Deming, delivered his lectures on statistical quality methods.


Who is Joe DeFeo?


7

“Breakthrough is a departure from the usual, familiar way, into the unknown. It is the

means to be the quality leader. “

What Is Breakthrough?


Breakthrough is Universal

8

“It applies to all cultures, industries, organizations,

products, processes and people.” –

Dr. Joseph M. Juran


Breakthrough Is Universal

“Dr. Juran first described breakthrough as the means to achieving superiority in Quality to gain market

leadership.”

All Rights Reserved, Juran Global All Rights Reserved, Juran Institute, Inc. 10

“The most decisive factor in the competition for market leadership is

the rate of breakthrough an organization maintains.”

- Joseph M. Juran

Rate of Improvement


Hold the Gains Diagnose the Cause

Define ProblemReplicate & IdentifyNext Breakthrough

Breakthrough in Organization Structure

Breakthrough in Business Results

Create Project

Tools: Project Charter

SolutionsTools: DOESelection MatrixProcess Control PlanImplementation PlanChange Management Plan

MoreOpportunities

Tools: Project Documentation

New Level ofPerformance

Tools: Process Control Plan

Root Causes

Team DynamicsProcess MappingCause-effect DiagramStratificationScatter Diagram

ToolsPareto AnalysisData Collection PlanBrainstormingHistogram\

Breakthrough in Leadership

Attitude

Breakthrough in Knowledge

Breakthrough in Organization Culture

Breakthrough in Sustainability

Remedy the Cause

Select Problem

Tools: SIPOCVOC Matrix MSATeam DynamicsEffective Meetings

Team

How Does Breakthrough Happen

Big Q


Focus of Breakthrough Is Evolving

12

Enterprise Focus

Process Focus

Product Focus

1950 to today and tomorrow

Results

People Focus


DRIVERS

Retaining market leadership

Customer requirements Customer dissatisfaction

Loss of market share

Competition Cost pressures

Vision to be the Leader (The Best)

PARTIAL APPROACHES

NewTech

Lean Six

Sigma

Lean

Total Quality

Continuous Improvement

Decide on why you want to change and then what

goals will be set

CMMi

Baldrige

Launch Expand SustainDecide Prepare

The Roadmap for Change


Communicate:

SuccessesLessons

learnedUpdated

plansNew

techniques

Select pilot projects

Build support infrastructure

Expand SustainDecide Prepare Launch



Developlessonslearned

Train Staff & Champions

CompleteProjects

Expand SustainDecide Prepare

Conduct pilot projects

Launch



Establish Leadership Steering TeamIdentify Key PlayersEstablish TrainingCreate MetricsCreate On-going Project GuidelinesRegularly Review Projects/Progress to Goals

Build support infrastructure




Expand to Organization units

Expand projects

Different Teams –Design, Improvement, Control, BPM

Training

Metrics




Goals Reviews& Audits

PeopleKey

Processes




Be Leaders, Hang out with CFOSpeak Language of MoneyLearn & Explain the Methodsin Their Language

Breakthrough in Leadership

Attitude

Represent the Customer Quantify Dissatisfaction

Nominate with dataDo it again, and again

Breakthrough in Sustainability

Breakthrough in the Quality Function

Breakthrough in Organization Structure

Develop an effective Q FunctionUnderstand BreakthroughDo not fall to fads with quick fixes

Breakthrough in Knowledge

Create a training planDemonstrate the use of data to drive performanceLink new data discovered to QC/QA

Breakthrough in Organization Culture

Create a change management support plan Communicate project resultsRecognize efforts

Breakthrough in Business Results

Create reward for results not activitiesTake credit wen it is dueChallenge the results to make it real

Big Q


Breakdown or Breakthrough?

20


Thank You

You can contact me at: [email protected]

All Rights Reserved, Juran Global Roadmap for Breakthrough Change Dr. Joseph A. DeFeo, CEO Juran...

Documents

Transcript of All Rights Reserved, Juran Global Roadmap for Breakthrough Change Dr. Joseph A. DeFeo, CEO Juran...