The Juran Institute

Topics that will be covered

• History of the Juran Institute

• Main focuses

• What can be learned through following practices of the Juran Institute

• Impact of Juran Institute

What is Quality?

• Quality is an idea that changes with time

Joseph M. Juran

• Grew up in Romania

• Immigrated to the U.S. at the age of 7

• Went to the University of Minnesota– Studied electrical engineering

History of the Juran Instituteearly years

• Joseph M. Juran – 31 years of independent consulting• Founded Juran Enterprises in 1979• Juran on Quality Improvement was available one year

later on the market

History of the Juran Institutecontinued

• 1982 – Juran Enterprises changed its name to Juran Institute

• 1988 – Juran Institute goes international to the Netherlands, Toronto, Madrid, and North Sydney.

Main Focuses of the Juran Institute

• Reducing defect and failure rates

• Why is it important?

• Competing in costs in a global market

Main Focuses of the Juran Institute

• Costs of poor quality

• Costs are often more than you originally estimate

• By cutting costs, you can greatly improve your company

Main Focuses of the Juran Institute

• Upper management buy-in

• Why is this important?

• Becoming a champion of Quality Improvement instead of delegating

Brainstorming Exercise:

• How can the practices of the Juran Institute be used in your organization?

What can be learned through the Practices of the Juran Institute

• Quality is the key to success in organizations

• Strategic quality planning as a means to an end, not the goal itself

A Juran Example• Juran – 1920’s

• Inspectors were scrapping 15% of circuit breakers produced

• Juran improved resistance in wire coil used in production, and increased resistance by adding more length.

• Defects dropped to almost zero.

• They increased production by 15 percent, without having to add machines, materials, or labor.

• Improvement through improving the process

Other examples

• 1970’s - Xerox’s market share was 85%

• Early 1980’s – Xerox market share had dropped to around 15%

• Why? – Quality management

Other examples

• Ritz Carlton Hotels

• Goes above and beyond

• Takes note of customer preferences

• Dazzles customers with high quality– Creates customer loyalty

Other examples

• Baystate Medical Center

• Used the Juran Quality Improvement Model to examine Neuromuscular Blocking Agents (NMBAs) in critical care units

• Results: Average Daily Cost reduction of $147 per patient.– Annual cost reduction of $38,808

Exercise

• Examine one area in your company that could be improved using the Juran Institute’s Quality Improvement Model.

• Identify chief causes for low quality.

• Work with your co-workers to improve this process.

• Were your results significant?

Summary

• Quality is key to success in today’s market

• The Juran Institute was founded under principles of high quality practices.

• Quality improvements can be made in any industry, no just manufacturing

• Higher quality creates loyal customers, and decreases costs.

Readings List• Blackiston, Howland. “Juran institute: A Barometer of

Trend in Quality Management”. National Productivity Review. Pg. 15. 1996.

• Giuliano, Karen K.; Goerdt, Paul; Higgigns, Thomas; Elliot, Sheila; Anderson, Terri; Circeo, Lori; McGee, William. “Using the Juran Quality Improvement Model to Improve the Management and Reduce Costs in Patient on Neuromuscular Blocking Agents (NMBS) in the Intensive Care Unit”. Critical Care Medicine. Vol 26. p 88A. 1998.

Readings Listcontinued

• Butman, John. “Juran, A Lifetime of Influence”. John Wiley & Sons. 1997.

• Juran, Joseph M. “Architect of Quality”. McGraw—Hill. 2004.

• Juran, J.M. “A call to action: the summit”. Carlson School of Management, University of Minnesota-Minneapolis, Minnesota. 26 June 2002.