Case1:Chick-n-GravyDinner Line

Group 2+1 Members:DeliaVictoriaAdrianGaryYoongTerry

Background

Complaints from supermarket about firm’s Chick-n-Gravy dinner defect.

The majority of complaints :

Date Time Line Underfilled MissingLabel

Spill/Mixed

UnacceptableTaste

ImpropertySealed

5/12 0900 1   2 1 3  

5/12 1330 2     2   2

5/13 1000 2       1 3

5/13 1345 1 2   2    

5/13 1530 2   2 3   1

5/14 0830 1   3   3  

5/14 1100 2 1   1 2  

5/14 1400 1     1   1

5/15 1030 1   3   5  

5/15 1145 2     1 2  

5/15 1500 1 1   1    

5/16 0845 2       2 2

5/16 1030 1   3 1 3  

5/16 1400 1          

5/16 1545 2 1 4 1 1 2

Data result (Original)

Line1

Date Time Underfilled

MissingLabel

Spill/Mixed

UnacceptableTaste

ImproperlySealed

5/12 0900   2 1 3  

5/13 1345 2   2    

5/14 0830   3   3  

5/14 1400     1   1

5/15 1030   3   5  

5/15 1500 1   1    

5/16 1030   3 1 3  

5/16 1400          

Total

Line2

Date Time Underfilled

MissingLabel

Spill/Mixed

UnacceptableTaste

ImpropertySealed

5/12 1330     2   2

5/13 1000       1 3

5/13 1530   2 3   1

5/14 1100 1   1 2  

5/15 1145     1 2  

5/16 0845       2 2

5/16 1545 1 4 1 1 2

Total

Data result (Line1&Line2)

35

34

0

5

10

15

20

25

UnacceptableTaste

Missing Label Spill/Mixed Improperty Sealed Underfilled

Number of Defect

Number of Defect

Pareto diagram of number of defect

Underfilled

Line1 Line2 Total

Morning 0 1 1

Afternoon 3 1 4

5

Missing Label

Line1 Line2 Total

Morning 11 0 11

Afternoon 0 7 7

18

Spilled/Mixed

Line1 Line2 Total

Morning 2 2 4

Afternoon 4 6 10

14

Unacceptable Taste

Line1 Line2 Total

Morning 14 7 21

Afternoon 0 1 1

22

Improperly Sealed

Line1 Line2 Total

Morning 0 5 5

Afternoon 1 5 6

11

Data result (category)

0

2

4

6

8

10

12

14

16

Line 1 Line 2

Number of Unacceptable Taste Defect

Number of Unaccpetable Taste Defect

Pareto diagram of number of unacceptable taste defect

Material of foods Frozen foods

Foods packingSealing Labeling

Classify by flavors

Processing foods

The process of produce frozen dinners

Unacceptable taste

Others

Conclusion

Case2:Tip Top Markets

Background

Complaints from Tip Top Market.

Analyze the data and to make recommendation for improvement.

On July 15,changes were implemented .

1.Reduce out-of-stock complaints.

2.Improve store maintenance.

3.Reduce checkout lines/pricing problems.

Check out whether the changes make improvement or not.

Classifying

Check Sheet

PricePriceProductProduct ServiceService EnvironmentEnvironment

Pareto Charts

PricePriceProductProduct ServiceServiceEnvironmentEnvironment

Run Charts

7/157/15

Run Charts

7/157/15

Inventory & Freshness Problem

Person

Method Materials

Workers

Manager

Transport

Goods

Inventory&Freshness Problem

Supervision

Equipment

Freezer

Inventory System

Air Conditoner

Training

Recommendation

Short Term:

•1.Employees & manager training

•2.Introduce inventory system

•3.Solve machine problem

Long Term:

•1.Establish corporate culture of positiveness

•2.Introdue TQM

•3.Establish suitable principle of recruitment

Q & A