Case1:Chick-n-GravyDinner Line Group 2+1 Members:DeliaVictoriaAdrianGaryYoongTerry

BackgroundComplaints from supermarket about firms Chick-n-Gravy dinner defect.The majority of complaints :

Data result (Original)

DateTimeLineUnderfilledMissingLabelSpill/MixedUnacceptableTasteImpropertySealed5/12090012135/1213302225/1310002135/1313451225/13153022315/1408301335/14110021125/1414001115/1510301355/1511452125/1515001115/1608452225/16103013135/16140015/161545214112

Data result (Line1&Line2)3534

Line1DateTimeUnderfilledMissingLabelSpill/MixedUnacceptableTasteImproperlySealed5/1209002135/131345225/140830335/141400115/151030355/151500115/1610303135/161400Total

Line2DateTimeUnderfilledMissingLabelSpill/MixedUnacceptableTasteImpropertySealed5/121330225/131000135/1315302315/1411001125/151145125/160845225/16154514112Total

Pareto diagram of number of defect

Chart1

22

17

14

11

5

Number of Defect

Sheet1

Number of Defect

Unacceptable Taste22

Missing Label17

Spill/Mixed14

Improperty Sealed11

Underfilled5

To resize chart data range, drag lower right corner of range.

Data result (category)

UnderfilledLine1Line2TotalMorning011Afternoon3145

Missing LabelLine1Line2TotalMorning11011Afternoon07718

Spilled/MixedLine1Line2TotalMorning224Afternoon461014

Unacceptable TasteLine1Line2TotalMorning14721Afternoon01122

Improperly SealedLine1Line2TotalMorning055Afternoon15611

Pareto diagram of number of unacceptable taste defect

Chart1

14

8

Number of Unaccpetable Taste Defect

Number of Unacceptable Taste Defect

Sheet1

Number of Unaccpetable Taste Defect

Line 114

Line 28

To resize chart data range, drag lower right corner of range.

Material of foods

Frozen foods

Foods packing

Sealing

Labeling

Classify by flavors

Processing foodsThe process of produce frozen dinners Unacceptable tasteOthersConclusion

Case2:Tip Top Markets

BackgroundComplaints from Tip Top Market.Analyze the data and to make recommendation for improvement.On July 15,changes were implemented . 1.Reduce out-of-stock complaints. 2.Improve store maintenance. 3.Reduce checkout lines/pricing problems. Check out whether the changes make improvement or not.

Classifying

Check SheetPriceProductServiceEnvironment

Pareto Charts

PriceProductServiceEnvironment

Run Charts7/15

Chart1

9237

11134

6165

9017

8036

10237

7237

15033

13017

Product

Price

Service

Enviroment

1

ProductPriceServiceEnviroment

41426.09237

41433.011134

41440.06165

41447.09017

41454.08036

41461.010237

41468.07237

41475.015033

41482.013017

Run Charts7/15

Chart1

56

65

34

52

61

91

70

130

120

Inventory

Freshness

1

InventoryFreshness1

41426.056

41433.065

41440.034

41447.052

41454.061

41461.091

41468.070

41475.0130

41482.0120

Inventory & Freshness ProblemPerson Method MaterialsWorkersManagerTransportGoods Inventory&Freshness ProblemSupervisionEquipmentFreezerInventory SystemAir ConditonerTraining

RecommendationShort Term:1.Employees & manager training2.Introduce inventory system3.Solve machine problem

Long Term:1.Establish corporate culture of positiveness 2.Introdue TQM3.Establish suitable principle of recruitment

Q & A