Case1:Chick-n-Gravy Dinner Line

download Case1:Chick-n-Gravy Dinner Line

of 20

  • date post

    02-Jan-2016
  • Category

    Documents

  • view

    108
  • download

    0

Embed Size (px)

description

Case1:Chick-n-Gravy Dinner Line. Delia Victoria Adrian Gary Yoong Terry. Group 2+1 Members :. Background. Complaints from supermarket about firm’s Chick-n-Gravy dinner defect. The majority of complaints :. Data result (Original). Data result (Line1 & Line2). 35. 34. - PowerPoint PPT Presentation

Transcript of Case1:Chick-n-Gravy Dinner Line

  • Case1:Chick-n-GravyDinner Line Group 2+1 Members:DeliaVictoriaAdrianGaryYoongTerry

  • BackgroundComplaints from supermarket about firms Chick-n-Gravy dinner defect.The majority of complaints :

  • Data result (Original)

    DateTimeLineUnderfilledMissingLabelSpill/MixedUnacceptableTasteImpropertySealed5/12090012135/1213302225/1310002135/1313451225/13153022315/1408301335/14110021125/1414001115/1510301355/1511452125/1515001115/1608452225/16103013135/16140015/161545214112

  • Data result (Line1&Line2)3534

    Line1DateTimeUnderfilledMissingLabelSpill/MixedUnacceptableTasteImproperlySealed5/1209002135/131345225/140830335/141400115/151030355/151500115/1610303135/161400Total

    Line2DateTimeUnderfilledMissingLabelSpill/MixedUnacceptableTasteImpropertySealed5/121330225/131000135/1315302315/1411001125/151145125/160845225/16154514112Total

  • Pareto diagram of number of defect

    Chart1

    22

    17

    14

    11

    5

    Number of Defect

    Sheet1

    Number of Defect

    Unacceptable Taste22

    Missing Label17

    Spill/Mixed14

    Improperty Sealed11

    Underfilled5

    To resize chart data range, drag lower right corner of range.

  • Data result (category)

    UnderfilledLine1Line2TotalMorning011Afternoon3145

    Missing LabelLine1Line2TotalMorning11011Afternoon07718

    Spilled/MixedLine1Line2TotalMorning224Afternoon461014

    Unacceptable TasteLine1Line2TotalMorning14721Afternoon01122

    Improperly SealedLine1Line2TotalMorning055Afternoon15611

  • Pareto diagram of number of unacceptable taste defect

    Chart1

    14

    8

    Number of Unaccpetable Taste Defect

    Number of Unacceptable Taste Defect

    Sheet1

    Number of Unaccpetable Taste Defect

    Line 114

    Line 28

    To resize chart data range, drag lower right corner of range.

  • Material of foods

    Frozen foods

    Foods packing

    Sealing

    Labeling

    Classify by flavors

    Processing foodsThe process of produce frozen dinners Unacceptable tasteOthersConclusion

  • Case2:Tip Top Markets

  • BackgroundComplaints from Tip Top Market.Analyze the data and to make recommendation for improvement.On July 15,changes were implemented . 1.Reduce out-of-stock complaints. 2.Improve store maintenance. 3.Reduce checkout lines/pricing problems. Check out whether the changes make improvement or not.

  • Classifying

  • Check SheetPriceProductServiceEnvironment

  • Pareto Charts

    PriceProductServiceEnvironment

  • Run Charts7/15

    Chart1

    9237

    11134

    6165

    9017

    8036

    10237

    7237

    15033

    13017

    Product

    Price

    Service

    Enviroment

    1

    ProductPriceServiceEnviroment

    41426.09237

    41433.011134

    41440.06165

    41447.09017

    41454.08036

    41461.010237

    41468.07237

    41475.015033

    41482.013017

  • Run Charts7/15

    Chart1

    56

    65

    34

    52

    61

    91

    70

    130

    120

    Inventory

    Freshness

    1

    InventoryFreshness1

    41426.056

    41433.065

    41440.034

    41447.052

    41454.061

    41461.091

    41468.070

    41475.0130

    41482.0120

  • Inventory & Freshness ProblemPerson Method MaterialsWorkersManagerTransportGoods Inventory&Freshness ProblemSupervisionEquipmentFreezerInventory SystemAir ConditonerTraining

  • RecommendationShort Term:1.Employees & manager training2.Introduce inventory system3.Solve machine problem

    Long Term:1.Establish corporate culture of positiveness 2.Introdue TQM3.Establish suitable principle of recruitment

  • Q & A