Effect of Emotional Intelligence on Work

Motivation level of Corporate Employees

By: Ankit BhatnagarRoll no 11D408

Introduction :Emotional Intelligence

“The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings, and to reflectively regulate emotions in ways that promote emotional and intellectual growth”

— Salovey & Mayer

“The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”

— Daniel Goleman

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them,”

— Howard Gardner(1975)

Introduction :Emotional Intelligence

Components of Emotional Intelligence at work

Definition Hallmarks

Self Awareness The ability to recognize and understand your moods , emotions and drive as well their effects on others

Self –confidenceRealistic self assessmentSelf-deprecating sense of humor

Self –Regulation The ability to control or redirect disruptive impulses and moodsThe tendency to suspend judgment – to think before acting

Trustworthiness and integrity comfort with ambiguity openness to change

Motivation A passion to work for reason that go beyond money or status A tendency to pursue goals with energy and persistence

Strong drive to achieve optimism, even in the face of failureOrganization commitment

Empathy The ability to understand the emotional makeup of others people skill in treating people according to their emotional reasons

Expertise in building and retaining talent cross culture sensitivity service to clients and customers

Social Skills Proficiency in managing relationships and building networks an ability to find common ground and build rapport

Effectiveness in leading change persuasiveness expertise in building and leading teams

Why EQ is important

Research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ.

Studies have shown that employees with EQ are more likely to be successful than those are technical competent.

Top performer are more productive and EQ makes them that way

Importance of EQ to Organizations

50 % of work satisfaction is determined by the relationship a worker has with his boss.

A large hospital reduced turnover of critical –Care nurse form 65 % to 15 % within 18 months of instituting an emotional intelligent screening assessment.(EQ increase the productivity)

EQ is a prerequisite for effective leadership across border like require a high level of self mastery and people skills. Ability to put yourself into the position of others.

EQ: Psychological dimensions

 emotional competency :Tackling emotional upsets, avoiding emotional exhaustion, high self‐esteem, handling egoism and tactful response to emotional stimuli.

emotional maturity : Self awareness, delaying gratification, appreciating other’s point of view, adaptability and flexibility.

emotional sensitivity : Empathy, improving inter‐ personal relations, communicability of emotions .which motivate an individual to recognize truthfully, interpret honestly and handle tactfully the dynamics of human behavior.

Motivation

Intrinsic:

Motivation comes from inside the person like amount of effort , belief in self , interest

Extrinsic:

Motivation comes form outside the person like money , trophies, recognition by others.

Aim

To study the effect of Emotional Intelligence on work motivation level of Corporate Employees.

Research Objective

To investigate the relationship between the Emotional Intelligence and Work Motivation

To scale the Emotional Intelligence of high experience employees.

To scale the work motivation level of high experience employees.

To analyses the effect of the Internal motivated employees on their emotional intelligence.

Hypotheses

H1: Emotional intelligence is positively related to the work Motivation.

H2: Senior management employees have higher emotional intelligence.

H3: Senior management employees have higher work Motivation.

H4: Internal motivated employees have higher emotional intelligence.

Research Methodology

Type of research: Descriptive study

Sample : The sample includes 105 participants from various

corporate companies. Age range is from 21 to 62 yearsGender : Male & FemaleQualification : Graduate & Post GraduateExperience : 0 to 40 years

Questionnaire

The present EQ test measures three psychological dimensions such as emotional sensitivity, emotional maturity and emotional competency. This test has been standardized for professional managers, businessmen, bureaucrats, artists, graduate student, and adolescent population. This EQ test has a test-retest and split‐half reliability of 0.94 and 0.89 respectively and validity of 0.89.

The internal consistency (Cronbach’s alpha coefficient) of the W–SDI was .84

Research Methodology

Data Collection Data from the employees were collected by online

questionnaire under the guidance of the trained psychology faculty .

It was carried out individually or in small groups during the regular working hours.

Data AnalysisAnalysis would be done on primary data. After data

collection, multiple correlations will be calculated with the help of SPSS.

Analysis

EQ Dimension Question No. of SituationSENSITIVITY 2‐8‐16‐17‐22 5 SituationsMATURITY 4-6-9-11-12-18-21 7 Situations

COMPETENCY1-3-5-7-10-13-14-15-19-20

10 Situations

TOTAL EQ SCORE All Questions 22 situations

Question: 22

Analysis

EQ Dimensions

P-90 Extremely High EQ

P-75 High EQ

P-50 Moderate

EQ

P- 40 Low EQ

P-20 Very Low

EQ

SENSITIVITY(Range of score: 25‐100)

91-100 81-90 56-80 31-55 < 30

MATURITY(Range of Score: 35‐140)

121-140 101-120 81-100 46-80 < 45

COMPETENCY(Range of score: 50‐200)

126-200 96-125 76-95 51-75 < 50

TOTAL EQ(Range of score: 110‐440)

311-440 271-310 201-270 126-200 < 125

Analysis

Motivation Dimension Question

Intrinsic Motivation 4-8-15

Integrated regulation 5-10-18

Identified Regulation 1-7-14

introjected Regulation 6-11-13

External Regulation 2-9-16

Amotivation 3-12-17

Question :18

Result

H1: Emotional intelligence is positively related to high work motivation.

Results

bivariate Correlation between the Total EQ and Motivation

Result

H2: Senior management employees have higher emotional intelligence.

Result

H3: Senior management employees have higher work Motivation.

Result

H4: Internal motivated employees have higher emotional intelligence.

Outcome

Companies should have EQ training for better work environment and better motivation among employees.

Emotional intelligence (EI) is vital to being an effective and high-Performing member of any team. 

Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have a stand-out advantage in any organization. 

 

Outcome

Employees with high levels of emotional intelligence will develop high quality relationships

Higher EQ- Better Problem solving strategies applied at work place.

Research also has shown that the expression of positive emotions has a positive effect on groups

Conflicts can be handled with Emotional Intelligence.

Outcome

Motivating oneself

Help in Decision Making

Job satisfaction.

Job performance

Psychological well-beingLocus of control

Q & A

Question & Answers