For Immediate Release

About Golden Gate BPO Solutions

Golden Gate BPO Solutions to Provide Lead Generation and Back Office Support for Leading

Buyer of Structured Settlements

Weston, Florida, April 19, 2016 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of

customer management and business process outsourcing solutions, announced today it began providing lead

generation and back office support for one of the United States’ largest buyers of structured settlements.

Golden Gate BPO is servicing this new client from its contact center operating partner, Call Center Pros,

located in Santo Domingo, Dominican Republic.

Stephen Ferber, CEO of Golden Gate BPO Solutions, stated, “Our being awarded this outsourcing

contract is indicative of our experience and continued success in serving the financial services industry. Our

new client is the clear leader in this particular segment of the financial services industry, with its innovative

solutions, outstanding customer service and its strong commitment to fairness and industry best practices.

We are proud to be partnering with this outstanding company, who is also one of the founders of the National

Association of Settlement Purchasers.”

“We continue to see a large demand for the services we provide from our Dominican Republic contact

centers based on our broad capabilities there, excellent English, Spanish and Bilingual capabilities and a smart

workforce who are entrenched in US culture. We have been operating in the Dominican Republic for over 8

years, starting in Santiago and then expanding to Santo Domingo about 4 years ago.”

About Golden Gate BPO Solutions

Founded in 2006, Golden Gate BPO Solutions provides high quality and customized multi-channel

outsourced contact center solutions by bringing its executive management experience to its specialized and

regional contact center operating partners, each of who focus on delivering the highest level of customer

experience, whether the objectives are sales, customer care or technical support.

Golden Gate BPO believes that the highest level of customer service experience, and attention to a

Client’s and their customers’ needs, is best delivered by specialized and narrower-focused outsource

companies - whether the focus is by region/country, service capabilities and/or other unique or differentiating

factors. As an executive team that has experienced what contact center commoditization feels like,

standardization to the point of lack of flexibility and with the larger global “category killer” firms emphasizing

their own short terms financial goals ahead of their clients’ goals and priorities, we created Golden Gate BPO

Solutions as a competitive economic alternative focused on day-to-day strategic partnership with each and

every client.

Our customer engagement centers are currently located in the United States, Dominican Republic,

Belize and the Philippines. Golden Gate BPO locations offer multilingual voice, email, web chat, social media,

back-office, online help desk and automated support.

About Call Center Pros

A Golden Gate BPO Solutions operating partner since January 2016, Call Center Pros (CCPRO) provides

superior customized outsourced contact center and business process solutions with a focus on serving the

United States market. From its inception, it has been the goal of CCPRO to deliver services in the most

affordable manner by leveraging the latest cloud-based telecommunications and computing technologies

along with its ability to add fixed infrastructure and capacity at exceptional value. The result brings a

nearshore outsourcing alternative to US companies at a cost that competes with lower cost labor markets,

such as those locations in the Asia-Pacific region.

At every level, the Golden Gate BPO and CCPRO team is passionate about operational performance, its

clients’ businesses and creating positive differences in the contact center industry and the Dominican

Republic. CCPRO selectively recruits talented people with real-world expertise and experience and provides

them with the training and tools that will serve them well as CCPRO employees, ambassadors of their clients’

brands they represent and long-term for the duration of their careers.

Media Contact:

Golden Gate BPO Solutions

Barb Gray

info@goldengatebpo.com

888-501-8368 x1

For more information About Golden Gate BPO Solutions:

www.GoldenGateBPO.com