BPO Locations
of 12
-
Author
talent-neuron -
Category
Documents
-
view
225 -
download
1
Embed Size (px)
Transcript of BPO Locations
-
7/28/2019 BPO Locations
1/12
Top Global Locations for BPO Activities
June 2013
This report is solely for the use of Talent Neuron clients and Talent Neuron Subscribers. No part of it may be circulated,
quoted, or reproduced for distribution outside the client organization without prior written approval from Talent Neuron.
-
7/28/2019 BPO Locations
2/12
Talent Neuron Copyright and Disclaimer
Copyright
The material in this report is copyrighted. No part of this report prepared by Talent Neuron can be reproduced eitheron paper or electronic media without permission in writing from Talent Neuron. Request for permission to reproduce
any part of the report may be sent to [email protected]. Customers are welcome to use an unlimited number of
copies of the materials contained within this report. Furthermore, customers may copy any graphic herein for their
own internal purpose. Talent Neuron requests only that members retain the source name/logo mark on all pages
produced. Please contact our Talent Neuron account manager at +1-408-716-8432 for any help we may provide.
The report herein is the property of Talent Neuron (A Zinnov LLC Company). Beyond the membership, no copyrighted
materials of Talent Neuron may be reproduced without prior approval.
Disclaimer
All the information contained in this report is obtained through proprietary technology aggregation algorithms, human
experts, network of domain experts, discussions with industry leaders, public and confidential information sourcesbelieved to be reliable. Talent Neuron makes no representations or warranties regarding the errors, omissions or
completeness of any information contained herein and shall have no liability for the same. The report is provided solely
for informational and marketing purposes and opinions must not be construed as advice, recommendations or
endorsements. The reader of the report is advised to conduct an independent evaluation and form conclusions with
respect to the information provided.
mailto:[email protected]:[email protected]:[email protected]:[email protected] -
7/28/2019 BPO Locations
3/12
2
Talent Neuron can help in selecting the right location by providing data, analytics and insights on Locations,
Talent, Cost, Peer Group Footprint & Trends
Loc at ion Analysis Understand the capability of each potential
location and make data driven decisions on
setup and expansion
Peer and Talent
Insights
Understand the capability of each potential
location and make data driven decisions on
setup and expansion
Ecosystem Analys is Understand the capability of each potential
location and make data driven decisions on
setup and expansion
Source: Talent Neuron Website
-
7/28/2019 BPO Locations
4/12
Zinnov 3
CAPABILITIESTalent Neuron has assisted over 100 companies in their global location analysis and site selection
process
Ecosystem Insights Forecasts Industry/DomainWage Inflation
Trends
Company TrackerMarket TrackerSkill Wizard Market Insights
Talent Neuron KEY
FOCUS IS ON THE
TECHNOLOGY
INDUSTRY. OVER80% CLIENTS ARE IN
THE PRODUCT
ENGINEERING
DOMAIN.
Consulting
Proprietary
Data Sources
Network
Reports
Web Crawling
Expert Insights
Analytics
Surveys
500+ GLOBAL
CITIES
COVERED
Source: Talent Neuron
6 DOMAINS
35 FUNCTIONs
150+ SKILL SETS
-
7/28/2019 BPO Locations
5/12
Zinnov 4
PROPOSED APPROACH Data Gathering and Analysis through BIG DataTalent Neuron will use data driven Big data principles (for large data analysis) which will provide
comprehensive insights and transparency on the trends, current realities and opportunities in any locations
100+ Job sites
3,000+ Company
Career Sites
Universities
Social Media/
Public Profiles
Hadoop
Engine
(Big Data
Approach)
=
Over 12,000
Unique Data
elements for eachcity
Patent Databases
Publication/
Journal
Databases
Technology
Contributor lists
Community Sites
Connectors (API / Screen Scraping)
SkillAvailability
LocationInsights
Compensationand CostTrends
PeerCompanyFootprint
Source: Talent Neuron Website
* Details not disclosed by the company
Source: Talent Neuron Research and Analysis
-
7/28/2019 BPO Locations
6/12
Talent Neuron has two module Talent Intelligence and Talent Analytics. Our data spectrum
covers 500 cities, 9 Domains and 400+ skill sets
520+ Cities~12,000 Unique Data
Points Per City
9 Domains &
400+ Skills
~7,500 Companies &
22 Million Profiles
Module 1: Talent Intelligence Module 2: Talent Analytics
Location Profiles
Talent Pool (Installed and Fresh)
Salary and Cost
University Peer Companies
Monitor
Role Views
Job Engine
Top Brains
Public People Profiles
HR Data Consolidation
Peer Benchmarking
Decision Support Analytics
Workforce Planning
Skill Circles
Hypotheses Validation
-
7/28/2019 BPO Locations
7/12
Talent Neuron, gathers data from multiple sources
Data Mining from Connectors
Job Sites
Company
Career Sites
Social Media/
Public Profiles
PatentDatabases
Community
Sites
Technology
Contributor List
Universities
Publication/
Journal
Databases
Survey Data from
Companies
Data from Govt./
Industry Bodies
Data from Local
Recruitment
Companies
Data on City level
suitability &Ecosystem
Correlated data
on Talent,
Cost, Peer companies
Talent Neuron PrimaryResearch & Interviews
News Articles & Public
Data Crawling Engine
-
7/28/2019 BPO Locations
8/12Zinnov 7
BPOThe following cities are considered as top locations by companies to perform BPO related activities
Source: Talent Neuron
AMERICAS REGION
Austin
Atlanta
Bay Area
Boston
Chicago
Dallas
Eden Prairie
Los Angeles
New York
Oklahoma City
Pittsburgh
Seattle
Toronto
EMEA REGION
Bogot
Bucharest
Budapest
Cairo
Casablanca
Lima
Manchester
Paris
Porto Alegre
So Paulo
APJ REGION
Bangalore
Beijing
Cebu City
Chennai
Chengdu
Gurgaon
Guangzhou
Hyderabad
Kolkata
Metro Manila
Mumbai
Noida
Pune
Seoul
Shanghai
Selangor
Singapore
Sydney
Taipei City
Xiamen
-
7/28/2019 BPO Locations
9/12Zinnov 8
Source: Talent Neuron research and analysis
MetroManila
Bangalo
re
Chenn
ai
Pune
Noida
Atlan
ta
BayArea
Hyderabad
Selang
or
Shangh
ai
CebuCity
Kolka
ta
Gurgaon
Beijing
Mumb
ai
MexicoCity
PortoAleg
re
Dall
as
EdenPrairie
Guangzhou
Bogo
t
LosAngeles
Singapo
re
Cairo
SoPau
lo
Boston
Budape
st
Chengdu
Seo
ul
Toron
to
BPOTalent Neuron has identified Top 30 locations for BPO Activities
`
Americas Region
EMEA Region
APJ Region
O
-
7/28/2019 BPO Locations
10/12Zinnov 9
Marketing HR F&A Procurement Data Entry
1 Metro Manila
2 Noida
3 Singapore
4 Atlanta
5 Shanghai
6 Bay Area
7 Porto Alegre
8 Mexico City
9 Bogot
10 Beijing
1 Bangalore
2 Metro Manila
3 Chennai
4 Pune
5 Hyderabad
6 Noida
7 Kolkata
8 Selangor
9 Mumbai
10 Atlanta
1 Metro Manila
2 Noida
3 Shanghai
4 Beijing
5 Cebu City
6 Atlanta
7 Bay Area
8 Chennai
9 Eden Prairie
10 Selangor
1 Pune
2 Bangalore
3 Chennai
4 Metro Manila
5 Hyderabad
6 Selangor
7 Gurgaon
8 Atlanta
9 Noida
10 Shanghai
1 Metro Manila
2 Mumbai
3 Atlanta
4 Gurgaon
5 Bogot
6 Pittsburgh
7 Kochi
8 Trivandrum
9 Krakow
10 Manchester
Top 10 locations in each category
Source: Interviews with globalization leaders from peer companies, Talent Neuron portfolio analysis framework, Talent Neuron R&D Council and
Talent Neuron city analysis framework
BPOCities in India and Philippines are on top for all the below mentioned categories
-
7/28/2019 BPO Locations
11/12
For Detailed information on Location, Talent, Cost, Risks, University
Information contact [email protected]
TalentNeuron
Global
LocationProfiles
Global
TalentInsights
GlobalCost &Salary
Insights
UniversityOutlook
PeerCompanies
Monitor
Role View
Job
Engineer
Talent Neuron PlatformTalent Neuron Platform provides granular data for over 500 cities in 83 countries. It tracks over 12,000 unique data
parameters for a city that spans across location attributes, talent pool size (Domain, Function and Skills), Universities,
Salary and Cost etc.
Source: Talent Neuron Website
mailto:[email protected]:[email protected] -
7/28/2019 BPO Locations
12/12
THANK YOU
4701 Patrick Henry Dr.Building 7
Santa Clara
CA 95054
Phone: +1-408-716-8432
21, Waterway Ave,
Suite 300
The Woodlands
TX
77380Phone: +1-281-362-2773
69 "Prathiba Complex", 4th 'A'
Cross, Koramangala Ind. Layout
5th Block, Koramangala
Bangalore 560095
Phone: +91-80-41127925/6
First Floor,Plot no. 131, Sector 44,
Gurgaon-122002,
Phone: +91 124 4420100 [email protected]
mailto:[email protected]://www.zinnov.com/http://www.twitter.com/zinnovhttp://www.zinnov.com/mailto:[email protected]
