BPO Locations

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Top Global Locations for BPO Activities

June 2013

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Disclaimer

All the information contained in this report is obtained through proprietary technology aggregation algorithms, human

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2

Talent Neuron can help in selecting the right location by providing data, analytics and insights on Locations,

Talent, Cost, Peer Group Footprint & Trends

Loc at ion Analysis Understand the capability of each potential

location and make data driven decisions on

setup and expansion

Peer and Talent

Insights

Understand the capability of each potential


setup and expansion

Ecosystem Analys is Understand the capability of each potential


setup and expansion

Source: Talent Neuron Website


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Zinnov 3

CAPABILITIESTalent Neuron has assisted over 100 companies in their global location analysis and site selection

process

Ecosystem Insights Forecasts Industry/DomainWage Inflation

Trends

Company TrackerMarket TrackerSkill Wizard Market Insights

Talent Neuron KEY

FOCUS IS ON THE

TECHNOLOGY

INDUSTRY. OVER80% CLIENTS ARE IN

THE PRODUCT

ENGINEERING

DOMAIN.

Consulting

Proprietary

Data Sources

Network

Reports

Web Crawling

Expert Insights

Analytics

Surveys

500+ GLOBAL

CITIES

COVERED

Source: Talent Neuron

6 DOMAINS

35 FUNCTIONs

150+ SKILL SETS


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Zinnov 4

PROPOSED APPROACH Data Gathering and Analysis through BIG DataTalent Neuron will use data driven Big data principles (for large data analysis) which will provide

comprehensive insights and transparency on the trends, current realities and opportunities in any locations

100+ Job sites

3,000+ Company

Career Sites

Universities

Social Media/

Public Profiles

Hadoop

Engine

(Big Data

Approach)

=

Over 12,000

Unique Data

elements for eachcity

Patent Databases

Publication/

Journal

Databases

Technology

Contributor lists

Community Sites

Connectors (API / Screen Scraping)

SkillAvailability

LocationInsights

Compensationand CostTrends

PeerCompanyFootprint


* Details not disclosed by the company

Source: Talent Neuron Research and Analysis


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Talent Neuron has two module Talent Intelligence and Talent Analytics. Our data spectrum

covers 500 cities, 9 Domains and 400+ skill sets

520+ Cities~12,000 Unique Data

Points Per City

9 Domains &

400+ Skills

~7,500 Companies &

22 Million Profiles

Module 1: Talent Intelligence Module 2: Talent Analytics

Location Profiles

Talent Pool (Installed and Fresh)

Salary and Cost

University Peer Companies

Monitor

Role Views

Job Engine

Top Brains

Public People Profiles

HR Data Consolidation

Peer Benchmarking

Decision Support Analytics

Workforce Planning

Skill Circles

Hypotheses Validation


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Talent Neuron, gathers data from multiple sources

Data Mining from Connectors

Job Sites

Company

Career Sites

Social Media/

Public Profiles

PatentDatabases

Community

Sites

Technology

Contributor List

Universities

Publication/

Journal

Databases

Survey Data from

Companies

Data from Govt./

Industry Bodies

Data from Local

Recruitment

Companies

Data on City level

suitability &Ecosystem

Correlated data

on Talent,

Cost, Peer companies

Talent Neuron PrimaryResearch & Interviews

News Articles & Public

Data Crawling Engine


8/12Zinnov 7

BPOThe following cities are considered as top locations by companies to perform BPO related activities

Source: Talent Neuron

AMERICAS REGION

Austin

Atlanta

Bay Area

Boston

Chicago

Dallas

Eden Prairie

Los Angeles

New York

Oklahoma City

Pittsburgh

Seattle

Toronto

EMEA REGION

Bogot

Bucharest

Budapest

Cairo

Casablanca

Lima

Manchester

Paris

Porto Alegre

So Paulo

APJ REGION

Bangalore

Beijing

Cebu City

Chennai

Chengdu

Gurgaon

Guangzhou

Hyderabad

Kolkata

Metro Manila

Mumbai

Noida

Pune

Seoul

Shanghai

Selangor

Singapore

Sydney

Taipei City

Xiamen


9/12Zinnov 8

Source: Talent Neuron research and analysis

MetroManila

Bangalo

re

Chenn

ai

Pune

Noida

Atlan

ta

BayArea

Hyderabad

Selang

or

Shangh

ai

CebuCity

Kolka

ta

Gurgaon

Beijing

Mumb

ai

MexicoCity

PortoAleg

re

Dall

as

EdenPrairie

Guangzhou

Bogo

t

LosAngeles

Singapo

re

Cairo

SoPau

lo

Boston

Budape

st

Chengdu

Seo

ul

Toron

to

BPOTalent Neuron has identified Top 30 locations for BPO Activities

`

Americas Region

EMEA Region

APJ Region

O


10/12Zinnov 9

Marketing HR F&A Procurement Data Entry

1 Metro Manila

2 Noida

3 Singapore

4 Atlanta

5 Shanghai

6 Bay Area

7 Porto Alegre

8 Mexico City

9 Bogot

10 Beijing

1 Bangalore

2 Metro Manila

3 Chennai

4 Pune

5 Hyderabad

6 Noida

7 Kolkata

8 Selangor

9 Mumbai

10 Atlanta

1 Metro Manila

2 Noida

3 Shanghai

4 Beijing

5 Cebu City

6 Atlanta

7 Bay Area

8 Chennai

9 Eden Prairie

10 Selangor

1 Pune

2 Bangalore

3 Chennai

4 Metro Manila

5 Hyderabad

6 Selangor

7 Gurgaon

8 Atlanta

9 Noida

10 Shanghai

1 Metro Manila

2 Mumbai

3 Atlanta

4 Gurgaon

5 Bogot

6 Pittsburgh

7 Kochi

8 Trivandrum

9 Krakow

10 Manchester

Top 10 locations in each category

Source: Interviews with globalization leaders from peer companies, Talent Neuron portfolio analysis framework, Talent Neuron R&D Council and

Talent Neuron city analysis framework

BPOCities in India and Philippines are on top for all the below mentioned categories


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For Detailed information on Location, Talent, Cost, Risks, University

Information contact [email protected]

TalentNeuron

Global

LocationProfiles

Global

TalentInsights

GlobalCost &Salary

Insights

UniversityOutlook

PeerCompanies

Monitor

Role View

Job

Engineer

Talent Neuron PlatformTalent Neuron Platform provides granular data for over 500 cities in 83 countries. It tracks over 12,000 unique data

parameters for a city that spans across location attributes, talent pool size (Domain, Function and Skills), Universities,

Salary and Cost etc.

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