School of Vocational Education and TrainingIndira Gandhi National Open UniversityMaidan GarhiNew Delhi-110 068IGNOU in association with AccentureProspectus & Programme Guidefor Diploma in Business Process Outsourcing Finance and AccountingRs. 200 by cash at the counterRs. 250 by registered postRECOGNITIONIGNOU is a Central University established by an Act of Parliament in 1985(Act No. 50 of 1985). IGNOU Degrees/Diplomas/ Certificates are recognisedby all the members of the Association of Indian Universities (AIU) and are atpar with Degrees/Diplomas/ Certificates of all Indian Universities/DeemedUniversities/ Institutions vide UGC No. F. 1-8/92 (CPP), dated February 1992and AIU Circular No.EV/B(449)/94/176915-177115 dated January, 1994.(Clarify if 177115 or 155115)Dispatch of Study Material and AssignmentThe university sends study materials and assignments, where ever prescribed to the student by registeredpost and if a student does not receive the same for any reason what so ever, the university shall not be heldresponsible for thatPrint Production: Mr. B. Natarajan, DR(P), Mr. Jitender Sethi, AR(P), Mr. S. Burman, AR(P) andMr. K.N. Mohnan, SO(P)December, 2008 Indira Gandhi National Open University, 2008.All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other means, withoutpermission in writing from the Indira Gandhi National Open University, New Delhi.Further information on the Indira Gandhi National Open University programmes may be obtained from the Universitysoffice at Maidan Garhi, New Delhi-110 068 or its website http://www.ignou.ac.in.Printed and published on behalf of Indira Gandhi National Open University, New Delhi by Director, SOVET.Lasertypeset by : Rajshree Computers, V-166A, Bhagwati Vihar, Nr. Sec. 2, Dwarka, Uttam Ngr, New Delhi-59Printed at : A-One Offset Printer, 5/34, Kirti Nagar Industrial Area, New Delhi-110015Please keep this programme guidesafely till you complete theprogramme. You will need to consultit while working on the programme.3Message from the Vice Chancellor Message from the Vice ChancellorDear Learner,It gives me great pleasure to welcome you to the Indira Gandhi NationalOpen University (IGNOU) and I congratulate you for deciding to pursueyour studies through the Open and Distance Learning (ODL) Systemadopted by the University. This Central University, established by an Act ofParliament has the objectives of providing higher education to all those who aspire for it.I am also pleased to announce our association with Accenture, a global management, technologyservices and outsourcing company to launch the Diploma in Business Processing Outsourcing-Finance and Accounting, which has been designed and developed by eminent academicians andindustry experts. This course will develop your skills and provide you an opportunity to make acareer in the growing Business Processing Outsourcing Industry.The University is committed to excel in training capacity-building, scholarship, research and publicservice. IGNOU values the appropriate use of information and communication technologies and thesatellite media to support quality teaching and learning. Self-instructional print materials, audio andvideo programmes, radio broadcasts, Gyan Darshan telecasts, face to face counseling sessions,teleconferencing and interactive radio counseling, periodic assignments and project work constitutethe teaching-learning methodology. For laboratory and practical-intensive courses in science,engineering, technology, professional courses and vocational courses, the physical and infrastructuralfacilities of the conventional institutions are availed.The University functions through its large network of Regional Centres and Program centres spreadall over the country. The University offers academic programmes ranging from certificate level toresearch level. These programmes cater to a wide range of learners from diverse backgroundincluding professionally qualified specialists, executives, teachers at all levels, and the generalpublic interested in pursuing post school education.Round the year walk in admission, majority of the academic programmes being offered in bothcycles of admission i.e. January and July cycles and preparation of a common prospectus for theseprogrammes, web enabled students support system are some of the new initiatives being undertakenby IGNOU.This prospectus provides you the necessary information on nomenclature of the programme,eligibility criteria, programme duration, fee structure, examinations and study centers, etc. I hopeyou will find this prospectus helpful in pursuing your studies in IGNOU.I wish you all success in your studies.(V.N. Rajasekharan Pillai)Vice Chancellor January, 20094 CONTENTSPage No.1. About IGNOU1.1 Prominent Features ..................................... 51.2 The School of Studies .................................... 51.3 Academic Programmes . ...................................... 61.4 Preparation of Course Material . ...................................... 61.5 Credit System .... ..................................... 71.6 Student Support Services ... .................................... 71.7 Instructional System.................................... 71.8 Evaluation System ... ....................................... 81.9 Term end examination and payment of examination fee. ........................................ 82. Accenture.. .................................................................... 83. An Overview of the Indian BPO Industry......................... 93.1 Finance and Accounting BPO...................................... 94. Diploma in Business Process Outsourcing Finance and Accounting ........................................... 114.1 About the Program. ....................................... 114.2 Program Structure ...................................................................................................................... 114.3 Course-wise unitization. ........................................ 124.4 Eligibility for Admission.. .......................................... 164.5 Admission Test and Test Location......................................... 164.6 Programme Fee Structure.. ......................................... 164.7 Medium of Instrucution. ........................................ 174.8 Student Support Services.. ......................................... 17a. Induction. ................................... 17b. Academic Counselling.. ................................. 17c. Assignment ......................................................................................................................... 184.9 Programme Evaluation system. ..................................... 204.10 Term-end Examination............................................................................................................... 204.11 Facts and Benefits of the Programme....................................... 225. University Rules. ......................................... 235.1 Reservation .................................................................................................................................. 235.2 Scholarships and Reimbursement of Fee .................................................................................... 235.3 Change/Correction of Address .................................................................................................... 245.4 Simultaneous Registration........................................................................................................... 245.5 Refund of Fee .............................................................................................................................. 245.6 Change of Regional Centre/Programme Centre or both.............................................................. 245.7 Disputes on Admission and Other University Matters ................................................................ 24Appendix-1 Specified Regional Centres and Cities ............................................................................. 25Appendix-2 Regional Centre Codes and Addresses for Admission Entrance Test ............................. 26Appendix-3 Admission test brief and sample questions ...................................... 28Appendix-4 Application form .............................................................................................................. 33Appendix-5 Category certificate .......................................................................................................... 35Appendix-6 Change of Address ........................................................................................................... 3651. ABOUT IGNOUThe Indira Gandhi National Open University was established by an Act of Parliament in 1985 toachieve the following objectives: Democratizing higher education by taking education to the doorsteps of the students Providing access to high quality education to all those who seek it, irrespective of age, region, orformal qualifications Offering need-based academic programmes by giving professional and vocational orientation tothe courses Promoting and developing distance education in India Setting and maintaining standards in distance education in the country as an apex body for thepurpose.1.1 Prominent FeaturesSome of the special features of the Open and Distance Education System currently practiced byIGNOU are: Relaxed entry requirements Provision of equal opportunity of admission to people from all over the country Provision of learning at ones own pace, place and time Cost-effective and cost-efficient educational operations Multi-media approach in the preparation of course packages Self-instructional Printed and Audio/Video course materials Network of student support services throughout the country Face-to-face Counselling and Tele-counselling Continuous evaluation through assignments Provision of terminal examination two times a year Interactive Satellite Aided Communication Network (Teleconferencing). Interactive Radio Counselling1.2 The School of StudiesWith a view to developing interdisciplinary studies, the University operates through Schools of Studies.Each School is headed by a Director who arranges to plan, supervise, develop and organize its academicprogrammes and courses in co-ordination with the School staff and the different academic, administrativeand service wings of the University. The emphasis is on providing a wide choice of courses at differentlevels through various programmes.Currently IGNOU has following schools of studies: School of Agriculture School of Computer and Information Sciences6 School of Continuing Education School of Education School of Engineering & Technology School of Extension and Development Studies School of Foreign Languages School of Gender and Development Studies School of Health Sciences School of Humanities School of Interdisciplinary and Tran disciplinary Studies School of Journalism and New Media Studies School of Law School of Management Studies School of Performing and Visual Arts School of Sciences School of Social Sciences School of Social Work School of Tourism and Hospitality Service Sectoral Management School of Translation Studies and Training School of Vocational Education and Training1.3 Academic ProgrammesThe University offers programmes leading to Certificate, Diploma or Degree, covering conventionalas well as innovative programmes. Most of these programmes have been developed after an initialsurvey of the demand for such studies. They are launched with a view to fulfill the students needs for: Certification Improvement of skills Acquisition of professional qualifications Continuing education and professional development at work place Self-enrichment Diversification of knowledge, etc.1.4 Preparation of Course MaterialLearning materials are prepared for the courses by teams of experts drawn from conventionaluniversities; management institutions and professionals from all over the country and in-house faculty.These materials are edited by the content experts and language experts at IGNOU before they arefinally sent to the press. Similarly audio and video programmes are produced in consultation with thecourse writers, in-house faculty and producers.7These materials are previewed and reviewed by the faculty as well as outside experts and edited ormodified wherever necessary before they are dispatched to the Program centres.Printed material is supplied directly to the students at the addresses supplied by them and their cost iscovered in the programme fee or made available at Specified Regional centers / Program centers.Audio/Video programmes are made available at the Program centres where Audio/Video playingequipment is also available. Audio/Video programmes of the University are also broadcast as per aprearranged schedule. Print materials and audio/video tapes are available for a price. Interested persons/institutions may request for a catalogue from The Registrar (MPDD), IGNOU, Maidan Garhi, NewDelhi - 110 068.1.5 Credit SystemThe University follows the Credit System for most of its programmes. Each credit amounts to 30hours of learner study comprising all learning and assessment activities, such as : Reading andcomprehending the print material, Listening to audio, watching video, attending counselling sessions,practical sessions, teleconferencing, writing assignment responses, refereeing books in library,discussions with peer group etc. Thus, a four credit course involves 120 hrs of study and six creditcourse involves 180 hours of study. Completion of an academic Programme (Degree, Diploma orCertificate) requires successful clearing of both, the assignments and the term-end examination ofeach course in a Programme1.6 Student Support ServicesIGNOU has established a number of programme centres throughout the country. Study Centres /Programme Centers provide counselling facilities at periodic intervals; act as information centres, andas examination centres. Each student is assigned to a programme centre where he/she also submitstutor-marked/computer marked assignments to the programme/study centre coordinator. To coordinatethe programme centres, the University has established 40 Regional Centres all over the country. Howeverthe List of Specified Regional Centres and cities for Diploma in BPO -Finance and Accounting isgiven in Appendix 1.1.7 Instructional SystemThe methodology of instruction in this University is different from that of the Conventional Universities.The Open University system is more learner-oriented and the learner is an active participant in thepedagogical (teaching and learning) process. Most of the instructions are imparted through distanceeducation methodology and face to face mode as per the requirements.The University will follow a multimedia approach for instruction of this course, which comprises:a) Self Instructional Written Material: The printed study material (written in self-instructionalstyle) for both theory and practical components of the programmes is supplied to the learners inbatches of blocks (booklets) for every course.b) Counselling Sessions: Normally counselling sessions are held as per the schedule drawn by thestudy centres. These are mostly held during the non working hours of the host institutions wherethe programme centres are located.c) Teleconferences: Live teleconferencing sessions are conducted via satellite through interactiveGyan Darshan Channels as well as simulcasted on Educast channel from the University studiosat EMPC, the schedule of which is made available at the programme centre.d) Practical sessions / eLearning: Some programmes have practical/elearning component. Thesesessions are held at Specified institutions for which schedule is provided by the programme centres.Attendance at practicals is compulsory.e) Audio/Video Programmes: the learning package of these audio-video Programmes will containaudio and video cassettes, which ill be produced by the university to enhance the understandingof the course material given to you. The audio tapes are run and video cassettes are screened at the8study centre during specific sessions, while will be duly notified by the study centers for thebenefit of the students.f) Gyan Darshan Educational Channel : a coloboration between MHRD, Prasar Bharathi, IGNOUand other organisation has resulted in launching the Gyan Darshan (GD), the educationsl channelof India. The channel is providing the educational programmes from the electronic media productioncenter (EMPC) on a varity of subjects for 24 hrs a day to enhance the learning process. Educationalprogrammes are contributed by major sintitucions such as IGNOU, UGC/CEC,NCERT/CIET,Directorate of adult Education, IITs and other educational/ Training/Development organisationsin the country. These programmes are simultaneously broadcat on Edusat national Channel inwhich 2 way audio and 2 way video teleconferencing facility is available.g) Gyan Vani : IGNOU manages FM Radio network in 40 cities and towns for educationaldevelopment. EMPC is the nodal agency for implementing the project . As many as 26 FM Radiostations at various cities are broadcasting educational programmesh) Radio Counselling : This is provided on radio by experts in the discipline. You can ask questionsright from your home/office or wherever you are over the phone. These sessions are conductedfor an hour on all Sundays. A toll free telephone number 1800-11-2345 has been provided forthis purpose from selected cities. A detailed schedule is available in IGNOU website i.e.,www.ignou.ac.in1.8 Evaluation SystemThe system of evaluation in IGNOU is also different from that of the conventional universities. IGNOUhas a multi-tier system of evaluation.1) Self assessment exercise within each unit of study2) Continuous evaluation mainly through assignments which are tutor marked practical assignmentsand seminar/workshops/extended contact programmes.3) The term end examinationsThe evaluation of learners depends upon various instructional activities undertaken by them. A learnerhas to write assignment responses compulsorily before taking term end examination from time to timeto complete an academic programme. A learner has to submit Tutor Marked /Computer MarkedAssignment (TMA/CMA) responses to the Coordinator of the centre concerned to which he/she isattached. A learner should keep duplicate copies of the assignment responses of TMA/CMA that maybe required to be produced at the Student Evaluation Division (SED) on demand. Term-end examinationwill be conducted at the study centre/exam centres.1.9 Term End ExaminationThe university conducts Term-end examination twice a year in the month of June and December.Students will be permitted to appear in term-end examination subject to the conditions and registrationfor the courses, in which they wish to appear is valid, minimum time to pursue these courses is elapsedand they have also submitted the required number of assignment (s) if any, in those courses by the duedate. Prescribed Fee has to be paid to appear Term end ExaminationStudents can also submit On-line examination form as per the guidelines through IGNOU website atwww.ignou.ac.in 2. ACCENTUREAbout AccentureAccenture is a global management consulting, technology services and outsourcing company.Combining unparalleled experience, comprehensive capabilities across all industries and businessfunctions, and extensive research on the worlds most successful companies, Accenture collaborateswith clients to help them become high-performance businesses and governments. With more than9187,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com. 3. AN OVERVIEW OF THE INDIAN BPO INDUSTRYBusiness Process Outsourcing, or BPO, started as a concept where companies outsourced certainfunctions like Finance, HR, Customer Contact etc. to service providers. The reasons why companiesoutsource could be any of the following The BPO service provider would deliver the service at a lower cost The BPO service provider would be more efficient and deliver higher quality services The company does not want to spend time and effort on repetitive, non-core processes but wantsto focus on its core businessIndia proved to be a source of low cost, high quality talent, and so the concept of Off shoring workfrom other geographies (typically Western) to India was introduced. Over the last several years, theindustry has matured such that clients do not look at India only for low cost, but also for providinghigher quality services which are sophisticated and specialized.Since its inception, the Business Process Outsourcing industry in India has shown aggressive growth,both in terms of scale and scope. It is an industry which provides business support services to clientsacross the world, and has proven to be a source of employment for a large number of people in India.The last Fiscal Year (FY) was one of significant growth for the IT-BPO sector in India.Indian IT-BPO grew by 33% in FY08 to reach $64 billion in aggregate revenue, thus revalidating itsstrong fundamentals, despite concerns of a slowing US economy and supply constraints. BPO servicesexports stood at $12.5 billion, up by 30% (USD) accounting for over 1/4th of the export aggregate,and is the fastest growing segment across software and services exports driven by scale as well asscope.Direct employment in Indian IT-BPO crossed the 2 million mark, an increase of about 389,000professionals over FY2007; indirect job creation is estimated at about 8-9 million. The BPO sectoralone provides direct employment to about 700,000 people.Types of BPO ServicesThe BPO sector provides a wide range of services to clients these could be across Finance andAccounting (F&A), Human Resources (HR), Procurement, Technical Support, Customer Contact,Sales Support and Service, Learning Solutions etc. The clients for these services could be from anyindustry, and these services are typically referred to as Horizontal BPO servicesApart from these, there are services which are offered to clients from specific industries Insurance,Pharmaceuticals, Travel, Healthcare, Banking etc. The BPO services are tailor-made for the requirementsof these industries such services are called Vertical BPO services.There are more evolved and complex services offered to specific segments like Legal, Analytics etc.They are similar to BPO in many respects, but are typically of higher complexity. These service providersare called Knowledge Process Outsourcing, or KPO, providers.All the three types of BPO services are currently growing aggressively, and India is recognized as aglobal leader across these segments.3.1 Finance and Accounting BPOFrom among the different types of work to get outsourced from client companies to service providers,the Finance & Accounting segment forms a large part. This is one of the key Horizontal BPO segments.10The primary activities of a Finance BPO are accounting processes such as vendor payables, accountsreceivables, Reconciliations, general accounting, financial controls, business analysis and financialsystems control. Various locations of a large Corporate in countries across the globe convert paperbased data into electronic form which is further transmitted to the centre in India for financial / accountingprocessing and the output is exported from India to the concerned business locations worldwide.Outsourcing under F&A processes range from transactions processing such as Accounts payables,accounts receivables, general accounting to reporting and financial analysis, thus moving up the valuechain.Potential for the IndustryThe available opportunity and market potential for the Indian BPO industry is very large.Note: Stretch target is calculated assuming 5x growth requirements by 2012 against 2008 projectionsNote: Present trend scenarios calculated assuming constant growth rate at 5-year CAGR (2008 over 2003)Source: NASSCOM-Everest India BPO Study (2008)Indian BPO Industry has the potential to grow nearly five-fold to reach US $50 B by 201211Advantages for India in BPO IndustryIndia is uniquely positioned to capitalize on the offshore wave and strengthen its leadership positiondue to the following reasons:Abundance of Skilled ManpowerWith > 700,000 employed in BPO India is the second largest English speaking workforce in the worldand worlds second largest higher education systemImprovements in InfrastructureImproved real estate solutions, significant reduction in telecom costs and improved bandwidthavailabilityMature Offshore IndustryWith >1000 IT + ITES companies in India today there is a rapid growth in scale and maturity reflectingthe increasing confidence of global corporationsLower Costs & Higher Productivity / QualityBesides the manpower costs in India being significantly lower than those in developed markets, it isthe presence of relatively more educated profile of employees who view BPO as a long-term careerFavorable Government PoliciesTax concessions, infrastructure benefits and telecom deregulationStrategic LocationTime zone difference with Europe, US and APAC enables companies to effectively create a 24 hoursupport operation thus reducing delivery lead times 4. DIPLOMA IN BUSINESS PROCESS OUTSOURCING-FINANCE & ACCOUNTING (DBPO)4.1 About the ProgrammeThe Indira Gandhi National Open University (IGNOU) is always a front-runner in identifyingopportunities and designing suitable programme for the benefit of the society and economy of thecountry. IGNOU, in association with Accenture has designed and developed the Diploma in BusinessProcess Outsourcing Finance and Accounting, an innovative programme (the first of its kind) in theopen and distance learning system. The business and the university relationships are perfected in theprogramme. This program will provide the opportunity to the students across India to develop theirprofessional careers, to be eligible for employment in the growing BPO industry. This Diplomaprogramme aims to incorporate a unique blend of theory and practical courses, designed by eminentacademicians, Accenture subject matter experts, BPO training organizations and e-learningorganizations, to provide students with a comprehensive learning model.The uniqueness of this programme is that (it comprises of 32 credits in the form of Part I-16 Credits(theory and practicals) and Part II-16 Credits for which the communication and IT skills of the studentsare evaluated through term end examination.4.2 Programme StructureThis programme comprises Part I and Part II, Part I: Finance and Accounting consists of 5 courses,having 16 Credits and Part II: English Communications and IT skills, consists of 2 Courses, having 16Credits. To be eligible for the award of the Diploma in Business Process Outsourcing Finance andAccounting, a student has to complete the courses as shown.12PART I: Finance and AccountingCourse Code Course Name CreditsBPOI - 001 Course 1: Introduction to Finance and Accounting BPO 2 CreditsBPOI - 002 Course 2: Fundamentals of Accounting 4 CreditsBPOI - 003 Course 3: Procure to Pay (P2P, Accounts Payable) 4 CreditsBPOI -004 Course 4: Order to Cash (O2O, Accounts Receivable) 3 CreditsBPOI -005 Course 5: Record to Report 3 CreditsTOTAL 16 CreditsPART II: English Communications and IT skillsCourse Code Course Title CreditsBPOI 006 English Communication 8 creditsBPOI - 007 IT Skills (MS Word, MS Excel) 8 creditsTOTAL 16 CreditsIMPORTANT NOTE: For Part II Courses, Students will be given references. No formal training orcounselling sessions will be held for these two courses. However the students must appear and qualifythe term end Test.4.3 Course-wise UnitizationPART ICourse 1: Introduction to Finance and Accounting BPO - BPOI 001 2 CreditsBlock 1: Introduction to FA OutsourcingUnit 1: Overview of BPOUnit 2: Organization of the industryUnit 3: Overview of the Indian BPO IndustryUnit 4: Overview of F&A outsourcingUnit 5: Career prospectsUnit 6: Getting ready for a career in F&A BPOBlock 2: Introduction to FA Outsourcing TechnologyUnit 7: IT & its application in F&A BPOUnit 8: Data Security13Course 2: Fundamentals of Accounting - BPOI 002 4 CreditsBlock 1: Accounting BasicsUnit 1: Introduction to AccountingUnit 2: Accounting PrinciplesUnit 3: Accounting StandardsBlock 2: Accounting ProcessUnit 4: Recording of Business transactions - JournalUnit 5: Classification - LedgerUnit 6: Special Purpose Subsidiary BooksUnit 7: Rectification of errorsBlock 3: Financial StatementsUnit 8: Accounting Concepts of Income, Expenditure & ReceiptsUnit 9: Trading and P&L AccountUnit 10: Balance SheetUnit 11: Adjustments in Final AccountsBlock 4: Preparation of Corporate Financial StatementsUnit 12: Final Accounts with AdjustmentsUnit 13: Provisions and Reserves Unit 14: Financial SchedulesCourse 3: Procure to Pay (P2P, Accounts Payable) - BPOI 003 4 CreditsBlock 1: Overview and Phases of P2P processUnit 1: Introduction to procure to payUnit 2: Outsourcing of procure to pay and its reasonsUnit 3: Source documentsUnit 4: Procurement activitiesUnit 5: Invoice ProcessingUnit 6: Invoices on HoldUnit 7: Payment RunsUnit 8: Vendor HelpdeskBlock 3: Issue Management, Controls and MetricsUnit 9: Quality ChecksUnit 10: Issue ManagementUnit 11: Accounting EntriesUnit 12: Metrics and best practices14Block 4: T&E CycleUnit 13: Overview of T&EUnit 14: Stages of T&ECourse 4: Order to Cash (O2C, Accounts Receivable) - BPOI 004 3 CreditsBlock 1: Overview of O2CUnit 1: What is O2CUnit 2: Importance to businessUnit 3: Why is it outsourced ?Unit 4: Steps in a O2C processUnit 5: Roles, responsibilities & goals of different playersUnit 6: Technology for O2CBlock 2: Order ManagementUnit 7: Credit Approval ProcessUnit 8: Order Management ProcessUnit 9: Billing ProcessBlock 3: Issue Management, Controls and MetricsUnit 10: Collection ProcessUnit 11: Collection ToolsUnit 12: Cash Applications/AllocationBlock 4: O2C operationsUnit 13: Typical Issues in day to day O2C operationsUnit 14: Controls and Metrics in O2C processUnit 15: Business simulation exerciseCourse 5: Record to Report - BPOI 005 3 CreditsBlock 1: Overview of R2RUnit 1: What is R2RUnit 2: Importance to businessUnit 3: Why is it outsourced ?Unit 4: Steps in a R2R processUnit 5: Roles, responsibilities & goals of different playersUnit 6: Technology for R2RBlock 2:Accounts ReconciliationUnit 7: Introduction to reconciliationUnit 8: Sub Ledgers Reconciliation15Unit 9: Bank ReconciliationUnit 10: General Ledger ReconciliationBlock 3: Fixed AssetsUnit 11: Addition / Deletion/Revaluation of Fixed AssetsUnit 12: Depreciation AccountingUnit 13: Methods of DepreciationBlock 4: Treasury ManagementUnit 14: Cash Budgeting and forecastingUnit 15: Cash Variance AnalysisUnit 16: Cash flow Management and sourcing for cash deficitsUnit 17: Payments managementBlock 5: Issue Management, Controls and MetricsUnit 18: Controls and Metrics in R2RUnit 19: Reporting Schedules TaxPART IICourse 6: English Communication- (BPOI 006) 8 Credits1. Voice Clarity2. Accent3. Fluency4. GrammarCourse 7: IT Skills(BPOI-007) 8 Credits1. MS Worda. MS word Basicsb. Typing and Editingc. Formatting textd. Page Designing and layoute. Document management2. MS Excela. MS Excel Basicsb. Calculations using Excelc. Charts and Database in Excel164.4 Eligibility for AdmissionCandidates with the following qualifications are eligible:a) 10 + 2 or its equivalent with English as a compulsory subject - Pass with aggregate 50% marks ORb) Bachelors Degree and above (with English as a compulsory subject at 10+2 level)4.5 Admission Test and Test LocationAdmission Test FeeThe admission fee is Rs 275/- this fee has to be paid through Demand Draft in favour of MerittracServices Private Limited payable at Bangalore. This draft must be submitted at the time of admissiontest then only you will be permitted to appear in the admission test.Important Documents required for admission test:It is mandatory to submit the following documents to be submitted before appearing in the admissiontest. If you FAIL to submit these documents you are not allowed to appear the admission test.a) Filled in admission formb) Affixed photograph and your signature over it.c) Attested copy of certificates in support of your educational qualifications,d) Category certificate for SC/ST/OBCe) Identity card duly filled upf) Demand draft for Admission testCandidates will have to appear and pass the admissions test to be held during the prescribed dates,provided in a separate information sheet along with this prospectus, at specified Regional Centers(in appendix 2). The Duration of the Test is 1 hour Mode of Test Written testTest will be conducted on Verbal Ability and Quantitative Ability (Mathematics) (Sample questionsare available in appendix-3.)Results will be announced on the same day. Therefore, in order to finalize the admissions candidateshave to wait till announcement of the result on the day of the examination.Admission test will be conducted at specified Regional Centers (For details on Admission test centresplease see appendix 2). You may select the Regional center and date of admission test as per yourconvenience during the dates prescribed4.6 Programme Fee StructureDiploma in BPO- Finance and Accounting programme fee is Rs.20,000/- (Rupees Twenty thousandonly) which covers Rs.100/- admission fee also. Candidates who qualify the admission test will beoffered on the spot admission. Therefore, you have to pay the total fee either on the spot or within twoworking days of clearing the admission test. In the form of Demand Draft in favour of IGNOUpayable at the city where your specified Regional Centre i.e., where you appear for the admission test.It is advisable for you to bring programme fee demand draft of Rs.20,000/- on the same day of attendingthe admission test, so as to avoid any inconveniences in payment of the programme fee.174.7 Medium of InstructionThe medium of instruction for this programme is through English medium only4.8 Student Support ServicesIn order to provide, the university has established a number of Regional Centres and study centresacross the country. The regional Centres and Study Centres will be providing you the following Information, counselling and advice on your programme as well as other academic programmesoffered by the university Pre-admission, during admission and post-admission counselling Induction for newly enrolled students Supply of academic Counselling Schedules and Internship Schedules Provision of audio-video, tele-conferencing, radio-counselling facilities at the study centres forlistening/viewing and interaction Provide facilities for reference purpose at the study centres/regional centres and IGNOU HQs Receipt and evaluate assignment responses and workbook submitted by you and return of thesame with marks and feedback on assignments and feedback on the workbook you would bewriting. Attend to academic and administrative queries pertaining to other that the above such as registration,examination, assessment, feedback etc.a. InductionThe university will be organizing an induction Programme for you soon after your admission isconfirmed. The induction programme will be organized at the study centre with which you are attached.The induction will be a day long programme where you will be interacting with academic experts,administrative staff of the study enters and officers/administrators from the regional centre & university.The main purpose of induction programme is to orient you to the aims of objectives of the programme,its structure, delivery mode, instructional system, role of academic counselling and e-learning training.You will also be given assessment system being followed by the university with regard to assignmentsb. Academic CounsellingStudy centre allotted to you will organize Academic Counselling sessions and elearning sessions.Academic Counselling sessions will be held on weekends (Saturdays and Sundays) for a period of100 hrs spread over 6 months. The academic counselors and the Coordinator of the study centre maywork out the counselling Schedule of these sessions taking into consideration internship and term endexamination periods, which you are required to undertake compulsorily. These counselling sessionswill be organized for all the theory courses as well as for e-Learning courses. While going through thestudy material sent to you, you may write down specific difficulties which you encounter and discussthe same in the counselling sessions with the academic counselors of the centre. Time allocated forcounselling session is for 100 hrs and for e-learning is 80 hrs which will be fairly distributed amongthe 5 courses. The study centre offering the programme at the local level will prepare detailed counsellingschedule and the same will made available to you well in advance before actual counselling sessionsand e-learning sessions begin. In fact counselling and e-learning schedule will guide you in preparingyourself before attending to Course wise academic counselling.To derive maximum benefit of the counselling session, you should inform the coordinator of yourcentre in writing well in advance about the specific difficulties of which you would like to seekclarification during counselling sessions. This will help the organizers to invite specific Counselors/Facilitators (Specialists) on these dates if required who can better help and resolve difficulties.18c. AssignmentsAssignments constitute an essential component of the instructional system in this programme. You aregiven certain problems/issues, course-wise for writing assignment. You are required to write responsesfor these assignments based on your understanding of Self Learning Material pertaining to courses,discussions and interactions you will have with counsellors, facilitators and fellow Learners. You arerequired to submit assignment responses of every course at the Study Centre allotted to you. Everyassignment marks will be counted for the final marking for each course.Types of assignmentEssay/Long answer type,Short answer type, andE-Learning/reflective/application/activity oriented type.Course-wise questions for assignment prepared by the faculty are sent to you. You are given enoughtime (see the assignment schedule/operation schedule supplied to you) to go through the study material,refer books, discuss/interact with academic counselors and facilitators and fellow learners to developa deep insight and comprehending before you attempt actual assignment response preparation. Aftercompleting the assignments, you should submit the same to the study centre with which you areattached for assignment evaluation and feedback. The evaluator will carefully evaluate the assignmentresponse and provide you feedback in the form of teaching comments on the strength and weakness ofeach of the assignment response for your benefit. The assignments carry a weight age of 30 per centper course, which will be added to final grade in the concerned course.Purpose of assignmentsThe purpose of introducing an assignment system and giving assignments a weight age of 30 per centper course is intended to test your capacity and capability of your technical and practical experiences.Therefore, you must allocate enough time for preparing and writing assignment responses as per theguidelines of the university and submit them to the study centre. Please make sure that you must writeassignment responses on your own which will improve your understanding, knowledge and skillsabout the course curriculum. At the same time you are also advised not to get tempted to reproduce thecourse material given in the units or assignments responses of others. Any learners, which may indulgeinto such practices, may loose their valuable time in acquiring knowledge and skills in the subject.Further, if you reproduce the textual material from the course materials provided or any other source,you may be penalized by awarding Zero marks your sincere efforts and provoke you to think onyour own to test your comprehension of content and competencies in applying the concepts.Guidelines for assignment preparationWhile preparing assignment responses you make keep the following points in mind, which may helpyou for preparing better assignment responses: Reward assignment question carefully and identify various sources of material. Make your answer precise, concise and systematic, which is relevant to assessment question. Supplement your response with examples, illustrations and real life situations with activities whichwill help you acquiring better knowledge and skills. Stick to the word limit if indicated in the assignment, by drafting, re-drafting assignment responsestill you arrive a final draft response. Write answer in your own handwriting, and dont send typed assignments.19Practical tips to write the assignment may be obtained from your academic Counsellors and facilitatorsattached with study centres.How and where to send completed Assignment ResponsesWhile sending the assignment responses the following points should be particularly taken care: Write your enrolment number, name and Full address at the right hand corner of the 1st page ofyour assignment response. Send your assignment responses to the study centre with which you are attached only, Please donot submit/forward your assignment to any centre/institution.The course for which the assignment has been done, its Course Code No. and Assignment Code shouldbe written in capital letters in the centre of the top of the 1st page of the response sheets. The top lefthand corner should be kept for office use. The top of the 1st page of your response(s) should looksomething like this:Course Title _______________________________________Course Code _______________________________________Assignment code _______________________________________Enroll No _______________________________________Name _____________________________________________________________________________________________________________________Address _____________________________________________________________________________________________________________________Telephone _______________________________________E-Mail _______________________________________Date of Submission _______________________________________Instruction for sending assignment response Send assignment responses complete in all respect. Partial or incomplete assignment will notcarry any credit Use A-4 size paper for writing your responses and leave a margin of about 2 on the left side forwriting tutor comments and providing feedback Always retain a copy of the assignment response with you as a precautionary measure. In case theassignment response submitted is lost in transit or otherwise, you may be asked to send anothercopy. Retain a photocopy of the assignment response till you successfully complete the programme The assignment should be submitted to the coordinator of the study centre on or before the lastdate indicated in the operation schedule of assignment given by the university Procure a set of new assignment question of an assignment falls on a holiday, the same may besubmitted on the next working dayOnce you get the pass marks in an assignment, you cannot resubmit assignment responses, if any, forimprovement of grade/mark. Assignment is not subject to re-evaluation except factual errors. If any.204.9 Programme Evaluation Systema) Continuous evaluation through assignment (tutor marked assignment and computer markedAssignment)b) Term end examinationIn the final results assignments carry 30% weightage while 70% weightage is given for term endexamination.1. All assignments and term end examination will be scored as numerical marking scheme. Anycomponent, which has not been attempted will be treated as having a score of zero marks2. To claim BPO F&A Diploma, the requirement for pass would be atleast 40% marks in bothcontinuous evaluation(assignments )as well as term end examination of each course. The scoresof continuous evaluation and term end evaluation are not complementary to each.3. Depending on the over all percentage of the marks secured by a candidate the division will awardedas follows1st Division - 60% and above2nd division - 50% to 59.9%Pass - 40% to 49.9%Unsuccessful - Below 40%4.10 Term-end ExaminationsThe term end examination is another component of the evaluation system. It carries 70% weightage inthe final results. The university conducts term end examination twice a year i.e. in June and DecemberFor February session of Diploma in BPO Finance and Accounting, TEE will be held in the month ofJuly-August 2009.Examinations will be conducted in 2 PartsPart I: The TEE for all courses (5 mandatory Finance & Accounting courses) will be a written test.This test will be conducted at the programme/study centers selected Regional or Program centresmentioned herein.Students who pass the above with a minimum of 40% aggregate will be awarded 16 creditsPart II: English communication test and IT/PC Skills ( MS Word and MS Excel) which will be awritten test and a viva.Students who pass the above with a minimum of 40% aggregate will be awarded additional 16 creditsIMPORTANT: Students who successfully pass both Part I and Part II will be awarded a total of 32credits. Thus a Diploma in BPO-F&A will be awarded.To be eligible to appear at the term end examination in any course, you are required to fulfill thefollowing conditions:- You should have submitted the assignment responses for the respective courses.- You should have submitted the Examination Form in time in which you would like to writeexamination.- You should have valid registration at the time of submission of Examination form.- You should complete a minimum duration of the programme.21Examination Date sheet and schedule which indicates the date and time of examination for each courseis sent to all the Regional Centres approximately 5 months in advance. The same is also notifiedthrough IGNOU News Letter from time to time. Normally, the date sheet for june examinations aresent in the month of January and for December Examination in the month of July. The date sheet isalso available on the IGNOU website www.ignou.ac.inIt is essential pre-requisite for you to submit the examination form for taking examination in anycourse. You can obtain the form from your programme centres. Only one form is submitted for all thecourses in one-term examination. You are required to pay a fee of Rs 50/- for each course as examinationfee. The filled in examination form is to be submitted to either The Registrar, SED, Indira GhandhiNational Open University, Maidan Garhi New Delhi 110068 or at your concerned Regional Centre.The date of submission of examination form will be communicated subsequently.Examination fee as well as late fee is payable in the form of a Demand Draft drawn from any nationalizedbank or IPO in favour of IGNOU, New Delhi-110068. The examination fee received after due dateswith or without late fee, wherever applicable, shall be rejected.- The list of Examination Centres will be available on IGNOUs Website during February/Marchand August/September. Please note that the university will try to allot you the Examination Centreyou opt for. How ever, in unforeseen circumstances, you may be allotted another nearbyExamination Centre.- Change of examination centre is permissible in exceptional cases for which you have to make arequest to the Registrar, WED at least one month before the commencement of the examinationas per university norms.- Your enrolment number is your Roll Number for the Examination. Please exercise enough care inwriting it. Any mistake in writing the roll number will result in non-declaration of result.Declaration of ResultIt is your duty to check whether you are registered for that course, whether you have valid registrationand whether you are eligible to appear for that examination or not. If you neglect this and take theexamination without being eligible for it, your result will be cancelled. Although all efforts are madeto declare the result in time, there will be no binding on the university to declare the result in time,there will be no binding on the university to declare the results of the last examination beforecommencement of next examination. You are, therefore, advised to fill up the form without unnecessarilywaiting for the result and get it cancelled at a later date if so required.Early Declaration of result: You can apply for early declaration of term-end examination results witha fee of Rs. 500/- per course. The application for early declaration of results shall be entertained onlyif you have been elected for any post or applied for further studies. Mark-sheet/certificate for qualifyingexamination is required to be submitted to the institution by a particular date. You must compulsorilysubmit documentary evidence (proof) in support of the reason for early declaration of your result.Early Declaration of result is permissible in term-end examination for theory course only. This facilityis not applicable for practical, assignments etc. based courses. The application for early declaration ofresults shall be entertained for final year courses or maximum of four backlog courses only. Prescribedfee @ Rs. 500/- per course shall be payable by Demand draft in favour of IGNOU and payable atNew Delhi. Application form along with required amount of fee must be submitted to the registrarSED. IGNOU, maidan Garhi, New Delhi-110068 before the date of the commencement of term-endexamination i.e., before July - August and December respectively. Application form for early Declarationof Results is placed in this book.22Re-Evaluation of Term-end Examination: After the declaration of term-end examination results, if youare not satisfied with marks awarded, you can request the university to re-evaluate your answer scriptson payment of Rs. 300/- per course. Application for re-evaluation shall be submitted in theprescribed format to the Registrar, SR&E, IGNOU, Maidan Garhi, New Delhi-110068 along with feeof Rs.300/- per course in the form of Demand Draft drawn in favour of IGNOU and payable at NewDelhi.Application for re-evaluation must be made before 31st March for the term-end examination held inDecember, and 30th September for term-end examinations held in June, or within one month of thedeclaration of results, whichever is later. The date of declaration of results will be calculated from thedate on which the results of relevant course were placed on the IGNOU website.After the re-evaluation, the better of the two scores of the original marks and re-evaluation marks willbe considered. Marks so revised shall be incorporated in your record and the revised marks sheet besent to you within one month from the receipt of the application.While communicating with the University regarding examinations for the at purpose for any matter,lease write your name, enrolment number, name of the programme and complete address. In the absenceof such details, we may not be able to attend to your problems.4.11 Facts and Benefit of the Programme The IGNOU- Accenture BPO Diploma is targeted towards undergraduate and graduate studentsacross India. The first specialization to be launched in February 2009 is the Diploma program in BPO - Financeand Accounting. Further programmes across industry specific BPO services - human resources, categorymanagement, customer contact, insurance, banking, health care, pharmaceuticals, engineeringservices, and equity research and capital markets will be offered subsequently. Through formal training of counselors trained by Accenture experts, combined with on the jobpractice scenarios in the form of e-Learning and textbooks, the program brings additional focusand recognition to critical delivery skills across the BPO industry.IMPORTANT1. Students who successfully complete the programme and pass all term end examination paperswill be eligible to apply for employment with Accenture and other BPO companies.2. Accenture will have the first right to interview and offer employment, based on the businessrequirements, to those students who will apply and pass the term-end examinations and the formalinterview rounds.THE SCHOOL OF VOCATIONAL EDUCATION AND TRAININGThe school of vocational education and training was established in IGNOU in AUGUST 2007.Vocational Education and Training is a major contributor to the socio-economic enhancement of theindividual and the community at large. It is vital for sustainable development of the country.The Vocational Education and Training (VET) is being re-structured in the backdrop of growingunemployment problem among the educated youth. The national knowledge Commission (NKC) inits report on VET has recommended, There is an urgent need to contemporary, relevant, inclusive andcreative. Recently, the Prime Minister in the full planning Commission meeting on 13.9.2007 mentionedthat capacity will be developed for enrolling one crore children under vocation education. The new23ILO recommendations on Human resources development: Education, training and lifelong learning(No 195)calls on member States to develop and implement education, training and lifelong learningpolicies that promote peoples employability throughout their lives, The three pillars identified forbuilding and maintaining individuals employability :(a) quality education, (b) pre-employment and(c) learning throughout life.In this backdrop, the school of Vocational education and training in IGNOU shall pay pivotal role inmeeting the target set by the policy-making bodies of the country.Objectives of the School1. Conceptualize, design, and develop courses, and coordinate to educate and train skills of post-secondary school students catering to the vocational as well as technical requirements for economicdevelopment in the country.2. Create courses in regional languages increasing reflection of regional peculiarities should bestressed in course development and delivery.3. Build an All-India Network for Skills and Social Development through binding these centres oflearning in the outreach field.4. Institutionalize mechanisms for certification of talents in the informal sector and accreditedvocational institutes to validate talents and certify skills so as to create a cadre of qualified selfemployed professionals.5. Deploy ICT for qualitative and value-added growth of Vocational Education and Training (VCT)6. Encourage public-private partnerships so tat the learners benefit from wider access and in-depthorientation. Specific partnership between IGNOU and NIOS should be created to leverageformation of more collaboration and networks in the field.7. Seek to promote Capacity development of the learners and the teachers through a balanced focuson learning of dedicated skills and general education in an atmosphere of open enquiry, creativepursuits and contextual sensitivity. 5. UNIVERISTY RULES5.1 ReservationThe University provides reservation of seats for Scheduled Castes, Scheduled Tribes, OBCs, WarWidows of military forces, Kashimir Migrants and Physically Handicapped candidates according toGovernment of India rules for various programmes of the University.5.2 Scholarships and Reimbursement of FeeReserved categories, viz. Scheduled Castes/Scheduled Tribes and Physically Handicapped candidateshave to pay the fee at the time of admission to the University along with other general categorycandidates. Physically Handicapped candidates admitted to IGNOU are eligible for Government ofIndia scholarship. They are advised to collect scholarship forms from the respective State GovernmentsDirectorate of Social Welfare or Office of the Social Welfare Officer and submit the filled-in forms tothem through the concerned Regional Director of IGNOU . Similarly, candidates belonging to SC/SThave to submit their scholarship forms to the respective Directorate of Social Welfare of their state orthe Office of the Social Welfare Officer through the concerned Regional Director of IGNOU forreimbursement of programme fee physically Scholarship scheme of National Centre for Promotion ofEmployment of Disabled People (NCPEDP) for Post Graduate level programmes is applicable to thestudents of this University also. Such students are advised to apply to awarding authority.245.3 Change/Correction of AddressIn case there is any correction/change in the address, the students are directed to write to the concernedRegional Director who will forward the request after verifying the signature of student to the Registrar(SRD), IGNOU, Maidan Garhi, New Delhi-110068. They are advised not to write letters to any otherofficer in the University in this connection. Normally, it takes 4-6 weeks to effect the change. Therefore,the students are advised to make their own arrangements to get the mail redirected to the changedaddress during the interim period. The form of change of address can also be downloaded from IGNOUWebsite www.ignou.ac.in5.4 Simultaneous RegistrationCandidates may take simultaneous registration in a certificate programme of 6 months duration providedthis does not clash with their initial study. The University shall not be responsible to conduct examinationfor such students in case the dates of examination or counselling sessions overlap.5.5 Refund of FeeThe registration fee once paid will not be refunded under any circumstances. It is also not adjustableagainst any other programme of this University. The programme fee may, however, be refunded ifadmission is not offered for any reason through A/C Payee cheque only, after deduction of registrationfee.5.6 Change of Regional Centre/Programme Centre or bothThe University reserves the right to allocate Programme Study Centre to the students once the admissionis finalized. The change of Regional Centre as well as Programme Study Centre is not permissibleunder any circumstances in the programme.5.7 Disputes on Admission and Other University MattersThe place of jurisdiction for filing of a suit, if necessary, will be only New Delhi/Delhi.26 Appendix 2Regional Centre Codes and Addresses for Admission Entrance Test CentresSr. Regional Regional Regional Centre AddressNo Centre Centre Codes1 Hyderabad 1 IGNOU REGIONAL CENTRE RAHUL CHAMBER HOUSENO.3-5-909HIMAYATNAGAR NARAYANGUDA MAINROAD HIMAYAT NAGAR HYDERABAD - 500 029 ANDHRAPRADESHTEL: 040-23221254,23221255 23221261FAX 040-23221260 hyd2_ignourch@sancharnet.in,ignourch_hyd@dataone.in; rchyderabad@ignou.ac.in2 Guwahati 4 IGNOU REGIONAL CENTRE NAVAGIRI ROAD, 1ST BYELANE, CHANDMARI GUWAHATI-781003 ASSAMTEL: -0361-26628409(O),0361-2662831 FAX : 0361-2662879grcignou@sancharnet.in , grcignou@gmail.com;rdguwahati@ignou.ac.in3 Patna 5 IGNOU REGIONAL CENTRE 2ND FLOOR, BISCOMAUNTOWER WEST GANDHI MAIDAN, PATNA - 800 001 BIHARTEL: 0612-2219538/ 2219541FAX: 0612-2221539 ignoupt@sancharnet.in;rcpatna@ignou.ac.in4 Delhi I 7 IGNOU REGIONAL CENTRE, 52, TUGHLAKABAD INSTT,AREANEAR BATRA HOSPITAL, NEW DELHI - 110 062TEL: 011-29956015/29958078FAX: 011-29053172rcd1ignou@rediffmail.com5 Ahemdabad 9 IGNOU REGIONAL CENTRE OPP. NIRMA INSTT OFTECHNOLOGY, SARKHEJ-GANDHINAGAR HIGHWAYCHHARODI AHMEDABAD - 382481 GUJARATTEL: 02717-242975 / 242976FAX: 02717-241580rcignouahd@yahoo.com, rcinou@vsnl.com6 Shimla 11 IGNOU REGIONAL CENTRE CHAUHAN NIWASBUILDING, KHALINI SHIMLA - 171 002 HIMACHALPRADESHTEL: 0177-2624613,2624121,FAX: 01772624611sml_ignoures@sancharnet.in negidb@yahoo.com;rcshimla@ignou.ac.in7 Bangalore 13 IGNOU REGIONAL CENTRE NSSS KALYANA KENDRA293,39TH CROSS, 8TH BLOCK JAYANAGAR,BANGALORE - 560 082 KARNATAKATEL: 080-26654747 / 26657376FAX : 080-26644848ignourcblr@eth.net , ignoubir@bgl.vsnl.net.in8 Cochin 14 IGNOU REGIONAL CENTRE KALOOR,COCHIN -682017, KERALA TEL 0484-2348189,2340203 FAX 0484-2340204 igrc14@vsnl.netrccochin@ignou.ac.in9 Bhopal 15 IGNOU REGIONAL CENTRE SANCHI COMPLEX,3RD FLOOR, OPP. BOARD OF SECONDARY EDN.SHIVAJI NAGAR BHOPAL - 462 016 MADHYA PRADESHTEL :0755-2578454FAX : 0755-2578454ignoubhopal@rediffmail.com, ignou_bhopal@yahoo.com2710 Pune 16 IGNOU REGIONAL CENTRE 1ST FLOOR,MSFC BUILDING 270, SENAPATI BAPAT ROADPUNE - 411 016 MAHARASHTRA TEL: 020-25671867 / 25671864FAX : 020-25671864ignourcpune42@vsnl.net;rcpune@ignou.ac.in11 Jaipur 23 IGNOU REGIONAL CENTRE 70/79, SECTOR 7 PATELMARG MANSAROVAR JAIPUR - 302 020 RAJASTHANTEL : 0141-2785730,2274292FAX 0141-2784043ignou@raj.nic.in, ignou_rj@nic.in, rcjaipur@ignou.ac.in12 Chennai 25 IGNOU REGIONAL CENTRE C.I.T. CAMPUSTARAMANI,CHENNAI - 600 113, TAMILNADUTEL: 044-22541919 / 22542727,FAX: 044 - 22542828rcchennai@ignou.ac.in, rgnldirector@yahoo.co.in13 Lucknow 27 IGNOU REGIONAL CENTRE B-1/33, SECTOR - HALIGANJLUCKNOW - 226 024 LUCKNOW - 226 024RD, DIRECT NO : 0522 - 2745114 R C NO. : 0522 - 2364893FAX NO. : 0522 - 2364889 TLC NO. : 0522 - 2762410ignoulko@sancharnet.in14 Kolkata 28 IGNOU REGIONAL CENTRE BIKASH BHAWAN, 4THFLOOR NORTH BLOCK SALT LAKE, BIDHAN NAGARKOLKATA - 700 091 WEST BENGALTEL: 033-23349850 / 23592719FAX: 033-23347576ignourd28@yahoo.com,rckolkata@ignou.ac.inrd28cal@rediffmail.com15 Delhi II 29 IGNOU REGIONAL CENTRE GANDHI SMRITI &DARSHAN SAMITI ,RAJGHAT NEW DELHI - 110 002TEL: 011-23392374 / 23392376FAX : 011-23392375ignourd2@ndf.vsnl.net.in, ignourd2@bol.net.in16 Dehradun 31 IGNOU REGIONAL CENTRE, NANOOR KHERA,TAPOVAN, RAIPUR ROAD, DEHRADUN - 248 001UTTARANCHAL. TEL: 0135-278918 / 2789205FAX: 0135-2789190ignoudn@sanchernet.in, ignoudn@hotmail.comrcdehradhun@ignou.ac.in17 Ranchi 32 IGNOU REGIONAL CENTRE 457A, ASHOK NAGARRANCHI - 834022. JHARKHANDTel: 0651-2244688,2244699 FAX: 0651-2244400ignouranchi@yahoo.com,rdranchi@ignou.ac.in;rcranchi@ignou.ac.in18 Madurai 43 IGNOU REGIONAL CENTRE C.S.I. INSTITUTIONALCAMPUS T.P.K. ROAD (NH-7) PASUMALAI,MADURAI - 625 004 TAMILNADUTEL: 0452-2380387,2380733FAX: 0452-2370588ignoumadurai@yahoo.comrcmadurai@ignou.ac.inSr. Regional Regional Regional Centre AddressNo Centre Centre Codes28Appendix 3ADMISSION TEST BRIEF & SAMPLE QUESTIONS FORADMISSION TESTPart I - Test Brief - Verbal AbilityThe Verbal Ability test was created to measure the verbal ability of Test Takers. It addresses the needto assess Verbal Ability in most job contextsVerbal Ability ConstructsA brief explanation of the topics used in Verbal Ability test is mentioned below:Reading Comprehension: A passage and Multiple Choice Questions based on it, ReadingComprehension evaluates a candidates ability to construct meaning from a text using all elementsof reading.Synonyms: A candidates knowledge of vocabulary and word usage determines the effectiveness ofcommunication. Synonyms are used to evaluate whether a candidate understands the possible meaning(s)of a word.Prepositions: Linkers, prepositions are essential for grammatically correct and meaningful sentences.Prepositions evaluate a candidates knowledge of and proficiency in English.Articles: An Indian who aces a test on articles is definitely good in English! Articles evaluate acandidates knowledge of and proficiency in English.Test ProcessThe candidate is asked to answer multiple-choice questions within a stipulated time. Each questionhas four options.Mode of AdministrationOffline The test is administered using paper and penSample Questions Verbal AbilityTopic: Prepositions1. Will you help me _________ this problem?A) OnB) WithC) ForD) ByTopic: Prepositions2. It is not easy to cope _________ with such tragedies in life without friends.A) UpB) ForC) InD) No preposition required29Topic: Articles3. Only __________ few countries enjoy a high standard of living.A) aB) anC) theD) no article requiredTopic: SynonymsQ. Some people believe that saints and priests cannot & should not enjoy victuals like ordinarypeople.A) foodB) workC) pleasureD) freedomPart II - Test Brief - Quantitative Ability (Mathematics)Quantitative Ability Test measures the use of and reasoning with numbers or mathematical concepts.It measures the various ranges of magnitudes, which can be solved by using natural or acquiredknowledge. It includes calculation, quantification, consideration of the propositions and hypothesesand carrying out of mathematical operationsThe various areas in which the test taker is assessed are:- Percentages, Profit, Loss & Discount Ratio & Proportion PuzzlesTest ProcessThe candidate is asked to answer multiple-choice questions within a stipulated time. Each questionhas four options.Mode of AdministrationOffline The test is administered using paper and penSampler Questions Quantitative AbilityTopique: Parentages, Profit & Loss1. By how many percent is the selling price of a commodity less than the original marked price if3 successive discounts of 10%, 20%, 25% are offered on the marked price? (The successivediscounts are offered on the changed market price.)A) 55%B) 46%C) 50%D) 42%30Topic: Percentages, Profit & Loss2. A shopkeeper sells 4 TVs at the price he paid for 5 TVs. What is his profit margin?A) 20%B) 25%C) 40%D) 50%Topic: Ratio & Proportion3. The ratio of Zinc and Copper in a Brass piece is 13:7. How much Zinc will be there in 100kg ofsuch a piece?A) 20kgB) 35kgC) 55kgD) 65kgTopic: Ratio & Proportion4. A farmer used 1034 acres of land for growing rice, wheat and corn in the ratio of 5:2:4 respectively.How many acres were used for growing corn?A) 188 acresB) 258 acresC) 376 acresD) 470 acresTopic: Puzzles5. Some friends are sitting on a bench. Sunil is sitting next to Sunitha and Sanjay is sitting next toBindu. Bindu is not sitting with Sumit. Sumit is on the left end of the bench and Sanjay is secondfrom the right. Sunil is on the right side of Sunitha and to the left side of Sumit. Sunil and Sanjayare sitting together. Sanjay is sitting between which of the following pairs?A) Bindu and SunithaB) Sunil and SumitC) Sunitha and SumitD) Inconsistent Data31INSTRUCTIONS FOR FILLING APPLICATION FORM FOR ADMISSIONTODIPLOMA IN BUSINESS PROCESS OUTSOURCING(FINANCE AND ACCOUNTING) (FORM-1)Incomplete application/applications received after the last date as notified, would be summarily rejectedwithout giving any information to the candidate thereof.1. Please note that this prospectus is applicable only to candidates residing in India.2.. Attention is drawn to the sections regarding eligibility to the programme. Please submit attestedcopies of relevant documents to establish your eligibility.Some instructions for filling-up of Application Form are given below:1. For Item No. 1 Programme code (DBPO.)2. Item No 3 is for official use, you need not fill it3. Item No 4, please fill the Region Code which you belong (see appendices II).CHECK LIST:Please check before submitting your admission form to IGNOU whether you have:a) Complete Admission Formb) Affixed photograph and your signature over it.c) Enclosed documents,i) Attested copies of Certificates in support of your educational qualification(s).ii) Category Certificate for SC/ST/OBC candidatesiii) Identity Card duly filled upd) Demand draft for Admission test @ Rs 275/- in favour of Merittrac Services PrivateLimited payable at bangaloree) Candidates who pass the admission test will be offered on the spot admissions (on the same dayas the admissions test) on payment of admission fee in the form of Demand Draft @ Rs 20,000/-Candidates must ensure that they have written their name, programme code and address on the back ofthe demand draft. The fee can be paid by way of Demand Draft drawn in the name of IGNOU andpayable at the city where their Regional Centre is locatedYou are advised to retain a Photo Copy of the Application Form submitted to IGNOU.3233 INDIRA GANDHI NATIONAL OPEN UNIVERSITYMAIDAN GARHI, NEW DELHI 110 068APPLICATION FORM FOR ADMISSION TO DIPLOMA IN BUSINESS PROCESSOUTSOURCING FINANCE AND ACCOUNTING1. Programme Code 2. Enrollment No. (To be allotted by IGNOU)2. Details of admission test Fees / /Demand Draft No. Date Month Year Amount (in Rupees.) Bank Name3. Details of program admission Fees (official Use only) / /Demand Draft No. Date Month Year Amount (in Rupees.) Bank Name4. Region Code5. Name (as appearing in your Secondary (10th Class) Examination Certificate)6. Fathers / Husbands Name / Mothers Name (Strike out whichever is not applicable)7. Address for Correspondence (Do not give Box No. address; Leave a blank box between each unit ofaddress like House No., Street Name, P.O., etc.)City DistrictState Pin Code8. Telephone No. (if any) with STD Code 9. Mobile No. (if any) STD Code Telephone No.10. E-Mail Address (if any)(As given in 10th exam certificate)DO NOT STAPLEAffix your passport sizephotograph (3.5 cm x 4.5 cm) dulyself attestedby you (Trim the photograph ifnecessary) Application No. 0 Appendix 43413. Date of Birth 14. Age (as on 1st August 2008) 15. Sex: Cross () in the applicable to you Male Female Date Month Year Years Months Days16. Nationality: Cross () in the 17. Territory Code: Cross ()in 18. Category: Cross () in the box applicable to you the box applicable to you box applicable to you Indian Others Urban Rural Gen. SC ST OBC If other please specify: 19. Educational Qualifications 10+2 onwards Qualification Main Subjects Year of Passing % of marks Name of the Board/ university Code 10+2 or EquivalentDECLARATION BY APPLICANTI hereby declare that I have read and understood the conditions of eligibility for the programme forwhich I am seeking admission. I fulfill the minimum eligibility criteria for this programme as pre-scribed in the prospectus. I have provided necessary and relevant information. In the event of anyinformation being found incorrect or misleading, my candidature shall be liable to cancellation by theUniversity at any time and I shall not be entitled to refund of any fee paid by me to the University.Further, I have carefully studied the rules of the University as printed in the Prospectus and I acceptthem and shall not raise any dispute in future over the same rulesDate / /Signature of candidate (As given in 10th exam certificate) 35CATEGORY CERTIFICATE(For SC/ST candidates)This is to certify that Mr/Ms/Mrs _____________________________________ son/daughter/wifeof Shri ____________________, of Village _______________, Town _______________, Distt.___________________, State/U.T. ____________________ belong to ___________________Caste, which is recognised as Scheduled Caste/Scheduled Tribe under the Constitution (ScheduledCaste part C States) Order 1951 read with the SC/ST Lists (Modification) Order, 1956.Mr/Mrs./Ms. ____________________ and his/her family reside in Village/Town ____________District _______________ State/U.T. _______________ .Signature of Tahsildar/Commissioner/District MagistratePlace : _______________ Name ___________________________________Date : _______________ Seal/Stamp(Please use the photocopy of this proforma.)CATEGORY CERTIFICATE OBC candidates (only non-creamy layer)This is to certify that Mr./Ms./Mrs. _____________________________________ son/daughter/wifeof Shri _______________________________ of Village ____________________________ Town____________________ Distt. _________________ State/U.T. ____________________belongs to________________________ Caste who are eligible for availing the benefits as per central list of 5to 13 Cs/OBC as per Resolution No. 12011/68/93-DCC(C) of Ministry of Social Justice & improvementas modified from time to time by that Ministry based on the advice of the National Commission forBackward Classes. (NCBC).Mr./Ms./Mrs _______________________________________________ and his/her family reside inVillage/Town __________________ District ____________ State U.T. ______________ .(Signature of Tehsildar/Commissioner/District Magistrate)Place: _________________ Signature: ___________________Date: _________________ Seal/SampAppendix 5INSTRUCTIONS1. This card should be produced on demand at theStudy Centre and Examination Centre or anyother Establishment of IGNOU to use its facilities.2. The facilities would be available only relatingto the course or courses for which the student isactually registered.3. Duplicate Identity Card will be issued by theRegional Director, on payment of Rs. 20/- by wayof Demand Draft only in favour of IGNOU payableat the city where Regional Centre is located.4. Loss of Identi ty Card i s to be reportedimmediately to the nearest Police Station.5. Identity Card is to be submitted to the issuingauthority after completion of the said programme.STUDENT CARDIndira Gandhi National Open UniversityACKNOWLEDGEMENT CARDDear Student,Thank you for joining IGNOU Programme. We acknowledge the receipt of your application form. Pleasemention Enrolment Number and course applied for in all your future correspondence with the University.To be filled in by the Student.Course Applied for : .........................................................DD/Challan No. : .........................................................DD/Challan Date : .........................................................Amount : .........................................................DD Drawn on : .........................................................(FOR USE OF IGNOU FACILITIES ONLY)For Office Use OnlyYour Enrolment Number isImportant Dates Admission Dates for February 2009 session : January 15th to February 16th 2009 Last date of admission : February 17th 2009 Admission Entrance Test : February 7th to February15th 2009 Admission Entrance Test timings: The admission test will be conducted during the following time slots between February 7th to February 15th 2009 at specified Regional centers (Refer to appendix 2 in Prospectus) Time Slot 1 : 11:00am 12:00 pm Time Slot 2 : 12:00pm 1:00 pm Time Slot 3 : 2:00pm 3:00 pm Candidates are requested to register at least one hour before the test. Students must arrive early to register for admission Test. Mandatory Documents to be brought and submitted for admission test a) Admission Form b) Affixed photograph and your signature over it. c) Enclosed documents, i) Attested copies of Certificates in support of your educational qualification(s). ii) Category Certificate for SC/ST/OBC candidates iii) Identity Card duly filled up iv) Demand draft for Admission test @ Rs 275/- in favour of Merittrac Services Private Limited payable at Bangalore v) Candidates who pass the admission test will be offered on the spot admissions (on the same day as the admission test) on payment on admission fee in the form of Demand Draft @ Rs 20,000/-. Candidates must ensure that they have written their Name, Programme code and Address on the back of the Demand Draft. The fee can be paid by way of Demand Draft drawn in the name of IGNOU and payable at the city where their regional Centre is located. You are advised to retain a photocopy of the application form submitted to IGNOU. PLEASE NOTE:- Admission will be made on First come First serve basis. Each center has limited seats, hence students who clear the admission test and complete the admission formalities on a first come first serve basis will be offered the admission. IGNOUforInclusive GrowththroughEducationEducation is a liberating force, and in ourage it is also a democratizing force, cuttingacross the barriers of caste and class, smoothingout inequalities imposed by birth and othercircumstances- Indira Gandhi]~::: :- : -:-: I : : - : : I -::-: : ::: -:I - ::- ::: -- :] -- ]::: : - : .- :I & bafnjk xk/kh