INSPIRER - Techno Brain · internationally recognized projects and IT training in ... SECL Southern...

INSPIRER

2015 AFRICAAWARDS FORENTREPRENEURSHIP

CMMIAPPRAISAL2015

INSTITUTIONALALLIANCES

CONTENTS

NEWS AND ACHIEVEMENTS 02

TECHNO BRAIN FOUNDATION 04

NEW WINS 07

EMPLOYEE SPEAK 08

EVENTS 09

NEW APPOINTMENTS 13

TRAINING DIVISION 14

BPO DIVISION 19

Through this issue, we would like to appreciate and acknowledgeyou for putting forth your best last year. We wish you nothing short

of success and prosperity this year.

Happy New Year!

2015 Africa Awards for Entrepreneurship

The Africa Awards for Entrepreneurship (AAE) recognizes business leaders who demonstrate

innovation, profitability and excellence while serving as role models to inspire the next generation of entrepreneurs. Manoj Shanker, CEO of Techno Brain was selected as a finalist for the Transformational Business Award. Techno Brain

and Manoj Shanker were recognized for employing internationally recognized projects and IT training in

the continent of Africa, thereby empowering its clients to access increased prosperity.

CMMI Appraisal Level 5, 2015

Techno Brain’s Research and Development Centre has been appraised at level 5 of the Capability Maturity Model Integration (CMMI) institute thus making it the only country in Sub-Saharan Africa to achieve this. At this level, an organization continually improves its processes based on a quantitative understanding of its business objectives and performance needs. The organization uses this quantitative approach to understand the variations inherent in the process and the causes of process outcomes.

News & Achievements

2

EarmarkedforGreatness

Microsoft Award 2015

Techno Brain has been recognized by Microsoft for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. We have won three prestigious awards:

3

Techno Brain FoundationTREE PLANTING CAMPAIGN

BURUNDI Techno Brain Burundi planted 500 trees , and the aim was to prevent

constant landslides and erosion in the area near the city.

ETHIOPIA

Techno Brain Ethiopia partnered with City Administration of

Debrezeit to plant 1000 trees.

4

KENYA

Techno Brain Kenya partnered with Kijabe Environment Volunteers (KENVO) to plant

3000 trees.

MALAWI

Techno Brain Malawi partnered with the Lilongwe Water Board and the Office of the President to plant 5000 trees. The Techno Brain team planted 2000 trees during this

event. The guest of honour was Chief of Staff, Mr. George Mkondiwa.

UGANDATechno Brain Uganda partnered with the National Forestry Authority to plant 5000 trees. The event

was presided over by TBUL representative Mr. Rajeev, Mr. Odeke, NFA Marketing Manager and a

representative of the local community, each of whom planted a tree signifying the new

relationship between both organizations.

USATechno Brain USA supported the planting of 15000 Longleaf Pine trees on Goethe State

Forest.

Sibebe is a granite mountain in Swaziland, located 10km from the capital city Mbabane. It is the second largest monolith in the world and the largest exposed pluton, rising 350m above the valley of the Mbuluzi River. It is also known as “Bald Rock”. The Mbabane-Mbuluzi Rotary Club organizes an annual fund-raising walk up Sibebe Rock called the Sibebe Survivor, in which thousands of people take part each year. Sibebe also gives its name to a lager produced by Swaziland Beverages, called Sibebe Premium Lager. TBL

Swaziland partook in the Survivor Challenge this year as part of its Corporate Social Responsibility.

SUPPORTING A SOCIAL CAUSE

Sibebe Campaign, Swaziland

5

Microsoft through its partners has been supporting various community based initiatives in

Kenya. To further strengthen this practice, Kunle Awosika and his team planned to visit

Machakos School for the Deaf on 13th November, 2015 as part of their Microsoft

Employee Volunteer Initiative. We were invited to participate in this initiative as

Microsoft’s key partners. This provided an avenue for Mentorship, personal learning

and understanding the needs of the community and find ways to help and

engage the communities achieve solutions.

We had also planned to pay a courtesy call to the Governor, Machakos County as part of our

itinerary but unfortunately he was not available to meet. We however visited the County Minister

for Education, Youth and Social Welfare, Ms. Helena Kiilu.

Mentorship & Volunteer Initiative,Kenya.

July 2015

Adopt A School ProgramThome Day Sec School ,

Kenya.July 2015

The Adopt a School Program is an initiative of I Choose Life (ICL) Africa under their Jielimishe

Project which seeks to promote education for girls in Rural Kenya. ICL Africa invites corporates to adopt schools and provide support in terms of

Mentorship for students, Physical Facilities and Financial Assistance for students in rural and remote

areas in Kenya. Techno Brain adopted Thome Day Secondary school in 2014, a learning institution in

Laikipia with a population of approximately 150 students.

6

Ministry of EnergySharePoint - February UGANDA

INDIA

Air IndiaMicrosoft Licencing - December

Small Farmers Agricultural ConsortiumNational Agricultural Market Portal Development - December

SECL Southern Eastern Coal Field Limited ChhattiagarhIntegration of Vehicle Tracking System- December

MALAWIMalawi Revenue AuthorityIntegrated Tax and Administration System - December

ZAMBIAZambia Revenue AuthorityCase Management System – February

Lusaka Trust HospitalHealth fore – March

Rural Electrification AuthoritySharePoint -June

ZESCO LtdCobit -July

New Wins

ETHIOPIATrans EthiopiaERP (Microsoft Dynamics Navision) - August

Oromia International BankMobile and Agent Banking - February

NIB Insurance CompanyCore Banking - February

Ethiopia TelecomBusiness Intelligence and Data warehousing - December

Samaritan’s PurseInspire HRM – May USA

Almasi BeveragesERP (Microsoft Dynamics Nav and Inspire) January

Kirinyaga CountyERP (County Business) - March

Kwale CountyRevenue Collection System (County Business) - March

Communication Authority of Kenya MEsure - April

Community Development FundSerenic NAV - March

Mombasa CountyGIS Based Revenue Management System- December

BRCK KenyaERP - Dynamics NAV Cloud- December

Kenya Deposit Insurance CorporationSupply & Implementation of an intergrated ICT solution to support the corporation fund management - December

KENYA

National Bureau of StatisticsBI and Data Warehousing

Rural Energy Agency (REA)ERP System with HRMS - December

NSSF National social security fundConsultancy Services for Implementation of Oracle E-Business Suite - November TANZANIA

7

Sakhile KhumaloAssociate Functional Consultant, Swaziland

In the time I have spent as a part of Techno Brain, I have been exposed to many different aspects of the IT business and the diversity of the company itself. My skills have been greatly

improved, and broadened. All the staff that I have worked with have been friendly and quite happy to assist in their areas of experience where needed thus growing my knowledge base

and also improving people skills in general. It has been an eye opening and quite educative experience so far.

Working together we all strive to meet the goals that have been set, but at the same time, you also gain experience and personal growth, not forgetting learning about the diversity that brings

in a splash of color into the whole experience.

Sibonginkosi Siyabonga ShongweTechnical consultant, Swaziland

I am glad to be part of Techno Brain group, which has a diverse pool of employees. The company made me a SharePoint specialist, through which I have groomed my career and

personality. Today I have a personal house building project that the company is assisting me with, by providing affordable loans. TBL has made it easy for me to do studies to increase my

level of skills in development, one of them being project management. Through systems support I learn project management at its best.

We as a team, more importantly as a family can achieve more so long as we keep united as we are.

Employee Speak

Florence BugembeSBU Bid Manager, Uganda

The diversity in Techno Brain is unmatched in the IT industry in Africa. This has exposed me to various learning paths while experiencing new challenges from working in over 20

African countries.

If you have a passion for what you do, this is the best company to challenge you and grow your passion into a successful career.

Jean Eric Claude MudacumuraSystem Administrator, Rwanda

I am blessed to be part of Techno Brain Group, which is well versed with knowledgeable and experienced employees. Techno Brain helped me to know my career mission and how to pursue it with vigor. It has also helped me take career development risks and has boosted my

confidence. Learning more, every day to advance my career. With Techno Brain, I have had an opportunity to be involved in various IT solutions as a System Administrator, Project Planning

and implementations and so much more.

Working hard with ambition is one of many windows to help you achieve the objectives. Working together as a team, is another big key to achieve the goals. So, together in Techno Brain, we will

achieve more and deliver high quality solutions and meet our client’s expectations.

8

Events

Mentoring, Nurturing and Empowering women in IT Pink Potential, Nairobi, Kenya.9th October 2015

An event for women in IT, to Mentor, Nurture and Empower women working in IT by developing an active mentorship network where women in leadership can engage with and nurture aspiring young women; Create a warm platform where women can share and raise awareness of the challenges that are specific to professional women, working mothers and female

students in the IT industry; Recognize and celebrate IT women who are making a difference in their world; Inspire more women into an IT career trajectory and leadership.

Future Leaders ProgramNairobi, Kenya

27th October 2015

The Future Leaders’ Program 2015 was a great kick off and foundation for Leadership Development in Techno Brain. The process leading to the Leadership Development Academy (Centre) has been challenging but the success of the LDC makes the journey we have walked worthwhile. The LDC was a non-academic,

engaging and experiential two weeks period where mind-sets were reshaped, new bonds formed and a new

leadership culture conceived.

The main aim of FLP is to ensure that Techno Brain is deliberately producing leaders who have what it takes to

lead the business, the industry, the country and the continent in the future. The LDC set the pace for the 2015

Future Leaders batch.

9

Events

Dynamic Cloud Solutions,Nairobi, Kenya.

22nd September 2015

Cloud JumpStart –“Making Customer Connections that Count” is a joint event between Techno Brain

and Microsoft bringing together key stakeholders in the banking & Insurance sector to learn how

Microsoft Dynamics CRM Online can add value to their business by building long-lasting customer

relationships and increase sales.

Customer connections that count Cloud Jumpstart, Nairobi, Kenya.

28th October 2015

Cloud JumpStart –“Making Customer Connections that Count” is a joint event between Techno Brain

and Microsoft bringing together key stakeholders in the Manufaturing, Banking & Logistics sector to

learn how Microsoft Dynamics ERP, CRM Online, can transform their business to an intelligent business

using and increase sales.

10

Building Unforgettable Customer Experiences,Nairobi, Kenya.23rd October 2015

Techno Brain in association with Microsoft held an Office 365 Jump Start Event targeting the public sector. This was an exclusive opportunity for presentation of Microsoft’s Cloud Productivity solution on Microsoft Dynamics CRM Online and

Office 365.

A stride guaranteed to set you apart ,Ethiopia,22nd October 2015

Techno Brain / Microsoft shared Presentation on Cloud, O365, CRM, Dynamics AX, Microsoft Azure.

Create lead generation and focus on the tools available from cloud and ERP.

11

HR Winners Africa Conference,Nairobi, Kenya11th - 12th November 2015

Sarah Richson, on behalf of Techno Brain, spoke at the Fleming Europe’s “HR Winners Africa

Conference”. Pinning focus on Techno Brain’s processes, she looked at:

• Why talent analytics can be HR‘s powerful sixth sense for

boosting organizational performance

• The Techno Brain data-driven approach to presenting

valuable information for effective management decisions

• Analyzing the skills and qualities of the present high

performers to predict successful future talent hot spots

in Africa

Talent management still remains a key element for

business success in the current economy as it allows

companies to retain top talent while increasing

productivity. Companies and HR managers need to respond

quickly to these trends and prepare for the new era with its

innovative ways of working, recruiting, coaching and

managing in order to attract and retain the right talent. This

conference was a great opportunity to network, exchange ideas

and take a closer look at current HR challenges and solutions.

12

New Appointments

Patrick MalunguDirector-Training ,Kenya

Philip GitahiSales Head – Tax & Customs,Kenya

John NgigiGeneral Manager – PublicSector,Kenya

Christine TantuoCountry Director, Kenya

Richard BukuruFinance & AdministrationManager,Rwanda

Ms. Bethelhem Assefa Marketing ExecutiveTraining Division,Ethiopia

13

Kenya Training Center has been awarded “ The Location of the Year “ in Middle East & Africa During New Horizons Conference 2015 - USA. Also, we received Best Sales AE Awards for the year 2014/15. ( 3

President’s / 2 Platinum / 1 Gold).

Institutional Alliances

We have successfully formed alliances with institutions across the region through which we continue to impart quality ICT training. These include:

• KCA University - Kenya• MUA University - Kenya• Africa Nazarene University - Kenya• USIU - Africa - Kenya• Pan African Christian University Kenya• Makerere University Business School - Uganda• TEVET - Malawi

Location of The Year Award, 2015

Training Division

14

Team Building

Techno Brain -Training Division had their team building event on Saturday 19th at Elishama Green-Karen, Nairobi.

Send Off

Mr Moses – Driver in the Training

Division has retired after long

service – 9 years with the Group. He

was given a befitting send off during the

Kenya Training Division Team Building Activity.

Events

15

STEM Empowerment,Ethiopia.

27th November 2015

Techno Brain Ethiopia conducted a STEM Outreach event in collaboration with Microsoft and Fawe-Ethiopia chapter

geared towards empowering bright academic students but with very little

knowledge of IT.

16

Oracle Cocktail,Kenya.

29th October 2015

Techno Brain Training – Kenya held an Oracle Cocktail event on 29th October

2015. The main purpose of the event was to showcase Our Oracle training

capabilities, to educate Oracle System users on the latest in Oracle technology

development as well as have a one on one interaction with Oracle Experts.

Career Talk,Munali Girls Secondary School,

Zambia27th November 2015

Techno Brain was invited to give a talk at Munali Girls Secondary School. The aim of

the career talk was to sensitize Grade 12 students on the various IT careers available

in the industry. The specific course focus was TCICT target group for the seminar were the

grade 12 pupils. The total number of participants was 150+

17

Malawi University of Science & Technology (MUST) Open Day,

Malawi.26th October 2015

We were invited to take part in the MUST Open Day held on 26th October 2015. The aim was for organizations to showcase

their products in relation to Science & Technology to secondary students. Techno

Brain being one of the global leading ICT Organization took lead at the Fair.

International Livestock Research Institute (ILRI)Training on ITIL Foundation

Techno ServeTraining on Adv. Excel 2010

Ethiopian Airports EnterpriseTraining on CCNA & MS-SQL Server 2008

ETHIOPIA

Ministry of FinanceSharePoint

Uganda PoliceMCSD

Rakai Health Services ProgramMCSD

Stanbic BankITIL Foundation

Huawei TechnologiesITIL Foundation

Smile TelecomMCSA

Signed MOU with MUBSUGANDA

New Wins

Rwanda Development Board (RDB)Frame work contract for one year for different IT Training professional courses with Vendors such as Microsoft, Cisco & ITIL.

Ministry of FinanceFrame work contract for one year for different IT Training professional courses with Vendors such as Microsoft, Cisco & Oracle.

RWANDA

18

BPO Division

ICT BPO Conference,Uganda.

30th September - 2nd October

The two day event was expected to bring together ICT and outsourcing academicians, practitioners, researchers and policy makers from within the African continent and across the globe and focus on leveraging opportunities to create jobs, current best practices and exploring new innovations in the Outsourcing industry.

The Uganda Business Process Outsourcing Association (UBPOA), ICT Association of Uganda

(ICTAU), National IT Authority Uganda (NITA-U), Uganda Export Promotions Board and AVASANT of India

jointly organized the event.

Techno Brain’s role was in sponsorship of the cocktail and participation in a panel on “International Trade.”

19

NGO Connect,Uganda.25th August 2015

Uganda Child Rights NGO Network (UCRNN) and Techno Brain’s Division of BPO/T4T (Technology for

Transformation) organized a T4T breakfast event to discuss how to identify the best of these evolving tools,

share best practices and bring them to scale.

Indo Africa Expo,KICC Conference Centre, Kenya.

28th – 29th September 2015

The focus of the forum was on building a synergy among India and African Countries to showcase

innovative as well as diversified products & services and to bring together thought-leaders across the

entire ICT value chain to discuss business solutions.Techno Brain was among the key sponsors. Country

Director of Kenya, Ms. Christine Tantuo spoke on leveraging Africa for Sustained Delivery, India as a Partner

& India as an Opportunity. We also showcased our wide range of products, services across the 3 distinct divisions of

Techno Brain.

Realtors Networking Breakfast, Kenya.

6th August 2015

To showcase comprehensive customer engagement suite that enables realtors to deliver consistent customer experience across channels in a cost-

effective and efficient manner.

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RWANDA

KENYA

Rwanda Development Board (RDB)BPO services with Techno Brain outsourcing the RDB call center to offer RDB services and market products offered by RDB.

Commercial Bank of Africa (CBA)Call Center services- Hello Doc product - July

Chase Bank (K) LtdCustomer Satisfaction survey Activities / Audit Consultancy & Supervisory support & training - July

Halifax Limited / HMK Investments LtdCall Centre Services- Social Media Support - July

HIVOS-s Partnership ProgrammeCall Center Services - August

Huduma KenyaCall center Solution - Build, Operate & Manage Model - BOM - August

MicrosoftHand and Eye Tagging - August

Research Solutions AfricaCall center services - August

Wananchi Group Kenya LtdConsumer Education on New Fibre Packages - August

Wananchi Group Kenya LtdCBL - VOIP Activations - August

UAP Insurance Company LtdProviding Contact Centre Services - October

Nairobi Security ExchangeContact center services demo - November

Intarget LtdResource cost for Inbound Call handling - December

New Wins

THANK YOUThank you for reading Inspirer - Volume 17. We will be back soon with more information in our

next edition.We’re always open to your feedback and suggestions to improve Inspirer, do let us know. Please

write to us at: [email protected]

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