FMM Institute Sarawak Training Institute... · FMM Institute Sarawak Training Calendar 2018 ......

FMM Institute Sarawak Training Calendar 2018

FMM’s Vision:

Making Malaysian industries globally competitive

FMM Institute’s Vision:

To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with

educational excellence in industry practices and technology in tandem with the nation’s surge towards developed nation status

Our Quality Policy:

Total commitment to service excellence and quality

F M M I n s t i t u t e S a r a w a k B r a n c h 1

Contents

VisionFMM Institute Profile 3Institute Network 4-5Training Schemes 6Customised In-House Programmes 7-9

Communication and Clerical Development 10-14 • Effective Telephone Techniques and Courtesies For Everyone 10 • Effective Communication Skills 11 • Excellent Filing System for Secretaries and Clerical 12 • Enhancing Time & Work Productivity 13 • Office Administration and Management Skills - What You Do Not Know 14

Human Resource and Industrial Relations 15-18 • Menangani Ketidakhadiran & Pekerja Bermasalah 15 • Behavioural Based Interview Technique for Effective Selection 16 • Developing & Writing Effective KPIs 17 • Employee’s Misconduct and Work Ethics 18

Industrial Safety 19-30 • Chemical Safety, Waste and Chemical Spillage Management 19-20 • Roles and Responsibilities of EHS Committee Members 21 • Hazard Identification, Risk Assessment and Risk Control (HIRARC) 22 • Occupational Safety & Health Management System 23 • High Risk Activities Including Working at Height, Hot Work and Permit To Work 24-25 • Changing The Workplace Safety and Health Culture 26 • Occupational Safety & Health Management System in Restaurants and Hotels 27-28 • Overhead Crane and Lifting Safety 29 • Warehouse Safety 30

Maintenance and Technical 31-34 • Switchgear Operation and Maintenance 31 • Equipment Efficiency through Maintenance Management 32 • Best Practice Preventive Maintenance Electrical Distribution System Equipment 33-34

Management and Performance Development 35-39 • Leadership & Managerial Competencies 35 • Attitude is Everything - Being Effective at Work 36-37 • Effective Technical Report Writing For Engineers and Technical Professionals 38 • Blue Ocean Strategy 39

F M M I n s t i t u t e S a r a w a k B r a n c h2

Contents

Operations and Logistics 40-42 • Operasi Stor & Gudang (Store & Warehouse Operation) 40 • Effective Stock Taking and Stock Control 41 • Reduce and Optimize Inventory Cost 42

Quality System and Productivity Improvement 43-47 • Quality Improvement Techniques for QC 43 • Introduction to New 7 QC Tools (7 Management and Planning Tools) 44 • Kaizen 45 • Migrating to ISO9001- 2015 QMS: Made-easy 46 • Manufacturing Strategies : Cost Reduction Without People Reduction 47

Sales and Marketing 48-51 • Increasing Sales Through Effective Sales Negotiation 48 • Key Account Management 49 • Managing A Sales Team 50 • Sales Presentation 51

Supervisory and Motivational Skills 52-56 • Effective Leadership and Motivation Skills 52 • Effective Stress Awareness and Management 53 • Creative Thinking and Problem Solving 54 • Coaching and Mentoring 55 • Sikap Kerja Positif 56

Certificate Programmes 57-61 • FMM Certificate In Boilerman 57 • FMM Certificate In Steam Engineer 58-59 • FMM Certificate in Safety and Health Officer 60 • FMM Certificate in Warehouse Management 61

Training Schedule for Year 2018 62-65


FMM Institute Profile

FMM Institute Sarawak Branch was officialy opened on October 1, 2003 located at Level 5 (South), Wisma STA, No.26 Jalan Datuk Abang Abdul Rahim, 93450 Kuching, Sarawak. It has two training room that can accommodates a total of 36 participants. We cover the whole region of Sarawak to meet and match the training demand and to provide adequate knowledge of industrial skills and management techniques of the industry.

FMM Institute Sarawak Branch was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrialised nation.

In line with its primary objective to develop the potentials and enhance the skills of personnel at every level of industry, FMM Institute offers a wide range of functional corporate training programmes to cater to the needs of the manufacturing and services sectors.

Training programmes can be specially customised to meet the training needs of industries and be conducted on in-house basis. In-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired learning outcomes.

The Institute believes in lifelong learning. The range of Certificate and Professional Development programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancement.

FMM Institute’s Head Office is housed in Wisma FMM located at Bandar Sri Damansara, Kuala Lumpur with fully-equipped training facilities, including an IT laboratory and a business information centre/library. FMM Institute has a total of 9 Branches and a Representative Office in Sabah nation-wide.


FMM Institute – Network

Sarawak BranchLevel 5 (South), Wisma STA26, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, SarawakTel: 082-332784/787 Fax: 082-332785Email: [email protected] Person: Ms Beatrice ak Olivia Kada

Malacca BranchD3-4, Plaza Jayamuda, Jalan Pelanduk Putih(Off Jalan Ong Kim Wee), 75300 MelakaTel: 06-2831639/2812827 Fax: 06-2838090Email: [email protected] Person: Ms Chloe Leong

Eastern Branch(Pahang, Kelantan & Terengganu)B-8014, 2nd Floor, Sri Kuantan Square, Jalan Telok Sisek,25000 Kuantan, Pahang Darul MakmurTel: 09-5156858/6857 Fax: 09-5156855Email: [email protected] Person: Pn Nurul Hanis

Penang Branch2767 Mukim 1, Lebuh Tenggiri 2Bandar Seberang Jaya, 13700 Prai, PenangTel: 04-3992057/4901/7805 Fax: 04-3994863Email: [email protected] Person: Mr Yeoh Ooi Huat

Sabah Representative Office143, 1st Floor, Block Q, Lorong Plaza Permai 1, Alamesra Plaza Permai,Sulaman Coastal Highway, 88400 Kota Kinabalu, SabahTel: 088-447580 Fax: 088-447570Email: [email protected] Person: Ms Florisa Sangau

Negeri Sembilan BranchNo 123, Jalan S2 D31, City Centre Seremban 2,70300 Seremban, Negeri Sembilan Darul KhususTel: 06-6031616/26/27 Fax: 06-6031628E-mail: [email protected] Person: Pn Aliza Ahmad


FMM Institute – Network

Johor BranchNo 1 & 3, Jalan Kencana Mas 1/1Tebrau Business Park, Kawasan Perindustrian Tebrau III81100 Johor Bahru, Johor Darul TakzimTel: 07-3577613 Fax: 07-3577617/7618E-mail: [email protected] Person: Ms Jessica Chu

Perak BranchNo 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir)30350 Ipoh, Perak Darul RidzuanTel: 05-5488660/550/770 Fax: 05-5488221/331E-mail: [email protected] Person: Ms Nicole Choe

Kedah/Perlis BranchNo 2, Lorong BLM 1/4, Bandar Laguna Merbok08000 Sungai Petani, KedahTel: 04-4403273/628 Fax: 04-4426876E-mail: [email protected] Person: Pn Meeza Hassan

Kuala Lumpur (Head Office)Wisma FMM, No.3, Persiaran Dagang, PJU 9Bandar Sri Damansara, 52200 Kuala LumpurTel: 03-62867200 Fax: 03-62776712/62756064/62761316Email: [email protected]: www.fmm.edu.my


Training Schemes

Human Resource Development Fund (HRDF)Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows:

• SBL SchemeEmployers can claim reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing the SBL online application form. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers.

• SBL-KHAS SchemeFMM Institute will claim the course fee directly from the employer’s account with HRDF. However, approval from PSMB is required prior to commencement of programme by completing the SBL-KHAS online application form. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.


Customised In-House Programmes

In-House TrainingFMM Institute offers training courses to be conducted at your premise on dates of your choice as in-house training. This mode of training is cost effective and can be customised to meet your training objectives.All FMM Institute’s training programmes can be offered on in-house basis.

The benefits of FMM Institute in-house training:• Customized to meet objectives• Cost effectiveness• Enhance team dynamics• Experience facilitators with relevant industry experience• Flexible scheduling• On site practical sessions

All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme.

Popular In-House programmes:

Quality Systems and Productivity Improvement• Failure Mode and Effects Analysis (FMEA)

• Statistical Process Control (SPC)

• Systematic On-Job-Training (OJT) 1: Training Manual Preparation

• Systematic On-Job-Training (OJT) 2: Effective Training and Coaching Skills

• Systematic On-Job-Training (OJT) 3: Effective Training Evaluation Techniques

• Competent OJT Trainer Module 4 - Presentation Skills

• ISO / TS 16949:2009 Internal Quality Audit

• Measurement System Analysis (MSA)

• Train the Trainer

• Awareness, Understanding and Implementation of ISO 9001:2015 QMS

Requirements

• ISO / TS 16949: 2009 Requirements

• IATF16949:2016 Awareness

• Understanding and Implementing APQP and PPAP

• Kaizen for Continuous Improvement

• Quality Control Techniques for QC



Industrial Safety and Environmental Management• Chemical Safety and Introduction of CLASS Regulations and GHS

• Chemical Safety, Waste and Chemical Spillage Management

• Roles and Duties of an Effective Occupational Safety & Health Committee

• Step-by-Step Process towards Effective Compliance of OSHA 1994 Regulations

• Machine Safety and Lockout Tagout

• Introduction of CLASS Regulations and GHS

• Hazard Identification Risk Assessment and Risk Control (HIRARC)

• Occupational Emergency First Aid Skills & CPR

• Workplace Hearing Conservation

• Towards Transforming Safety and Health

• Safety and Health Committee

• Predictive and Preventive Maintenance at Workplace

• Mastering Safe Forklift Operation

• Accident Prevention at Workplace

• Understanding Ergonomics in the Workplace

• Behaviour Based Safety & Performance Measurements

• Emergency Preparedness & Response, Chemical Spills & Fire Drill

• Safety and Health laws and Regulations for Management

Supervisory and Motivational Skills• Essential Supervisory Skills

• Building Dynamic Leaders

• Leadership Skills for Managers

• Positive Work Attitude

• Effective Supervisory Management Skills

Engineering and Maintenance• Switchgear, Operation, Maintenance and troubleshooting

• Main Switchboard & Sub-Switchboard, Maintenance and Troubleshooting



Certificate Programmes• FMM Certificate in Boilerman

• FMM Certificate in Steam Engineer

• FMM Certificate in Safety and Health Officer

• FMM Certificate in Warehouse Management

• FMM Certificate in Procurement and Inventory Management

• FMM Certificate in Supply Chain Management

Communication & Clerical Development• Effective Communication Skills at Workplace

• Excellent Telephone Techniques

• Effective Office Administration & Clerical Skills

• Interpersonal Skills at the Workplace

• English for Customer Service

Operations, Logistics and Export Management• Effective Store Warehouse & Inventory Management

• INCOTERMS 2010

• Supply Chain Management Skills

• Warehouse Safety

• Operasi Stor & Gudang

• Perancangan dan Pengawalan Inventori

Human Resource and Industrial Relations• Misconduct In Employment

• Menangani Ketidakhadiran & Pekerja Bermasalah

• Training Needs Analysis & Developing Competency Matrix

• Developing & Writing Effective KPIs

• Behavioural Based Interview Technique for Effective Selection

• Drafting Employment Contacts, HR Letters and Documents


Communication and Clerical Development

Date: February 8 – 9, 2018Fees: FMM Members RM901 ; Others: RM1,113

Effective Telephone Techniques and Courtesies For Everyone

This module will help you to identify the small changes that can make a big difference in customer service. As a result, you will build confidence in yourselves and your abilities to be both responsive and proactive in your customer contacts. This session is designed to provide the basics for making the most of telephone sales and service opportunities. Whether it’s to place an order, ask a question, or register a complaint, a real person is at the other end of the line.

Objectives• Understand the importance of telephone courtesies and its role in the commercial

sector

• Choose the correct words and tone used in making and receiving calls

• Deal with enquiries, complaints and angry callers with tactfulness

• Take down correct and complete messages and project a positive image of the

company

Contents• Importance of the Telephone

• Why Should You Improve

• 5 Dimensions of Customers Service Elevate Your Organization’s Public Image

• Positive Attitude

• Angry Callers

• The Power of Listening

Who Should Attend :Receptionist, Administration, Customer Service, Help Desk, Relief Receptionist and Management.



Date: April 16 – 17, 2018Fees: FMM Members RM901 ; Others: RM1,113

Effective Communication Skills

These days, there is a great emphasis on ‘efficiency’—achieving the maximum outcome for the minimum input (usually measured in time or money, or both). Against this backdrop, it can be tempting to drift towards a quicker, more ‘lecturing’ style of presentation, with the ‘expert’ presenter providing verbal and written synopses of key information for the learners to ‘absorb’. While communication skills may appear to be simple in theory, and participants may believe they know it all even before they start, in our experience, it takes a great deal of repetition, practice and reflection to achieve a reasonable level of mastery.In dealing with changes in attitudes and behavior, it is essential that participants really experience the effects of these ways of interacting, and integrate their learning into their own personal style. Many people receive messages more effectively through one sensory mode than the others—visual, auditory or kinesthetic. You can make your messages more accessible by trying to cover all of these modalities.

Objectives• Develop self-awareness, communication skills and/or proficiency in managing

communication style effectively.

• Provide and receive authentic and positive feedback.

• Understand how the drive to satisfy needs underpins everything they do.

• Distinguish empathic responses from other responses.

• Dispel common negative misconceptions.

• Use a collaborative conflict-management process to manage conflicts effectively.

• Acknowledge the value of everyone’s contribution to the communication process.

Contents• Introduction

• Self-Esteem

• Self-Awareness and Self-Knowledge

• Effective Listening

• Self-Assertion

• Managing Conflict Collaboratively

• Practicing Effective Communication

Who Should Attend:All levels of personnel



Date: May 14 – 15, 2018Fees: FMM Members RM901 ; Others: RM1,113

Excellent Filing System for Secretaries and Clerical

Records Management is an efficient and effective way of controlling and managing the records and files of an agency throughout their life span right from creation to disposal. It will ensure that records are well organized, accurate, and reliable and are able to retrieve them fast and efficiently.

Today in business very often we have to depend very much on information and documents. All correspondences with clients and financial records in particular must be very well kept in files. The usual, problems highlighted were: difficult to retrieve documents, no knowledge under which files the documents are filed, ways to file documents, labelling and naming the folders etc. Therefore Secretaries and Clerical staff who are handling company’s records, need to have some knowledge on good filing system so that documents are well organized and easy to track them whenever they are needed.

Objectives• Participants will benefit and gain knowledge on proper filing system.

• Better awareness of the importance of good record keeping-records management

practices

• Effective ways of organizing and managing records of an agency-including creation,

usage and disposal of records.

Contents• Module 1 : Introduction to Records Management

• Module 2 : Filing System

• Module 3 : Filing System (Continuation)

• Module 4 : Caring and Maintenance of Records

• Module 5 : Disposal of inactive Records

• Module 6 : Procedures / guidelines involved in disposal of records

• Practical Session

Who Should Attend :Secretaries, Administrative Supervisors and Clerical staff in various organizations who want to ensure their records are properly filed and managed.



Date: June 25 – 26, 2018Fees: FMM Members RM901 ; Others: RM1,113

Enhancing Time & Work Productivity

Time Management is an important tool that every employee should master it. Having employees with good understanding on the importance of Time Management, will result in high performance.

To meet the organisation’s objectives, it starts from the employees who know how to manage their own Productive & Quality Time and value the Organisation Time. Combination of ‘Self Time Management’ and ‘Organisation Time Management’ will ensure the given tasks been carried out smoothly in meeting the Task Timeline and achieve the Task Objectives.

Work Productivity begins with excellent Time Management skills, follow with Productivity Characters & Principles, Positive Attitude and Mindset in Change Management and great understanding in Productivity Cost.

Objectives• Understand their own Time Management and the Organisation’s to support the

Organisation development.

• Understand Our Own Time and Life Management for Self-Improvement.

• Plan and execute tasks effectively in meeting the timeline.

• Understand Productivity & Cost.

• Develop participants by understand the power of Self Characters & Principles.

• Develop their carrier by moving from Comfort Zone to New Zone.

Contents• Part 1 : Time Management• Understand What is Time Management• Time Management Process• What Matter Most• Part 2 : Work Productivity• Change Management – Attitude & Mindset• Productivity & Quality Work Attitude• Productivity & Cost

Who Should Attend :Managers, Administrators, Office Executives, Officers, Secretaries, Clerical / Administrative Assistants


Date : December 10 -11, 2018Fees: FMM Members RM901 ; Others: RM1,113

Office Administration and Management Skills – What You Do Not Know

Enhance your performance with administrative, management skills and leadership capabilities for the new era! The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to be innovative. At the same time, you must be tactical, process-oriented and driven toward continuous improvement. This comprehensive course gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

Objectives• Effectively Administrative changing responsibilities

• Communicate and negotiate with confidence

• Apply management and leadership skills to achieve continuous improvement

• Dealing with People

Contents• The Roles and Responsibilities• The Challenges of Effective Administration• Communication Skills• Effective Listening Skills• Dealing with Difficult People• Dealing with Difficult Staff• Boss-Staff Relationship• Office Etiquettes and Workplace• Teamwork

Who Should Attend :Managers, Administrators, Office Executives, Officers, Secretaries, Clerical / Administrative Assistants and Supporting Staff in-charged of improving Office Productivity.



Human Resource and Industrial Relations

Date : March 5 – 6, 2018 & July 9 – 10, 2018Fees: FMM Members RM901 ; Others: RM1,113

Menangani Ketidakhadiran & Pekerja Bermasalah

Organisasi bergantung kepada pekerja untuk mencapai kejayaan. Pekerja yang bermotivasi, berkesan dan cekap memainkan peranan yang amat penting ke arah kejayaan. Organisasi pada hakikatnya ada pekerja yang bermasalah dan kurang bermotivasi di tempat kerja. Penyelia memainkan peranan penting untuk cuba mengubahsuai sikap pekerja yang bermasalah dalam organisasi.

Objectives• Menangani ketidakhadiran• Mengurangkan ketidakhadiran• Mempelajari kepentingan kaunseling• Mengenalpasti bila kaunseling diperlukan• Membina ciri-ciri kaunselor yang berkesan• Membina keupayaan menjadi seorang pendengar• Menggunakan proses kaunseling• Membezakan antara kaunseling dengan tindakan disiplin

Contents• Isu-isu ketidakhadiran• Pekerja bermasalah• Pengawalan ketidakhadiran• Pengenalan kepada kaunseling• Bila kaunseling diperlukan• Kaunselor yang berkesan• Proses Kaunseling• Tindakan disiplin

Who Should Attend :Ketua Jabatan, Pengurus, Eksekutif dan Penyelia.


Date : August 6 – 7, 2018Fees: FMM Members RM901 ; Others: RM1,113

Behavioural Based Interview Technique for Effective Selection

The selection of a new team member is a major investment for your organization and the candidate. Developing and maintaining a selection system that yields solid returns – productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organization. Hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities.

Objectives• Obtain a strong foundation in behavioural based interviewing technique

• Make optimal hiring decisions

• Acquire the necessary skills to develop behavioural questions

• Ask behavioural questions during the interview

• Conduct interviews in a systematic, professional and structured way

• Make a positive and lasting impression

Contents• Pre-Interview - Establishing Dimensions - Developing the Interview Guide - Planning for the Interview• During the Interview - Gathering Information - Interview Technique - Notes Taking - Building Rapport - Managing The Interview - Interviewing for Motivational Fit - Effective Communication Skills• Post Interview - Information Evaluation - Information Integration

Who Should Attend :All Functional Managers, Human Resource Managers, Middle Management, Executives, Officers, Recruitment Officer or staff involved with interviewing.



Date : September 10 – 11, 2018Fees: FMM Members RM901 ; Others: RM1,113

Developing & Writing Effective KPIs

Performance management and KPIs are crucial for managing employees. The employees are, given precise and clear expectations. As a whole, KRAs and KPIs are useful in clarifying expectations for both the employee and his / her supervisor so that both parties are clear as to what the job involves. It also contributes to the organizational vision, mission and goals accomplishments.

Objectives• Learn the principles associated with KRA and KPI

• Establish effective KRA’s

• Establish effective KPI’s

• To acquire the necessary skills to develop and write KPIs

• To use effective rating scales

• To manage performance effectively

Contents• Unit 1 : Defining Company Vision, Mission, Goals and Objectives

• Unit 2 : KRAs

• Unit 3 : Performance Factors

• Unit 4 : Establishing KPIs

• Unit 5 : Rating Scales

• Unit 6 : Establishing KRAs and KPIs

Who Should Attend :All Department heads, Section heads, Managers, Executives.



Date : Upon RequestFees: FMM Members RM901 ; Others: RM1,113

Employee’s Misconduct and Work Ethics

Managing misconducts at the workplace remains one of the most difficult tasks experienced by many organisations. For big companies, this role is often handled by a designated human resource manager who is normally equipped with a sound knowledge of rules and procedures in dealing with disciplinary actions at the workplace. Actions taken to address misconducts should be consistent with the prevailing employment laws and best practices. At the same time, the practitioners must fulfil the principle of natural justice which upholds that everyone has the right to a fair hearing and not subject to any bias decision makings.

Objectives• To understand the definition of employee’s attitude and behaviour in the context of

a workplace

• To differentiate between positive and negative attitudes among employees

• To identify the potential effects of employees attitudes and behaviours on

organizational performance

• To understand the meaning of ethics in the workplace

• To identify the different types of ethical and unethical behaviours

• To understand what is misconduct

• To differentiate different types of misconduct

• To comprehend the effects of misconduct on job and organizational performance

• To understand the meaning of indiscipline behaviours

• To know the causes of indiscipline behaviours

• To acquire knowledge and skills of how to manage the indiscipline behaviours

Contents• Module 1 : Understanding Employees Behavior at the Workplace• Module 2 : Workplace Ethics• Module 3 : Understanding Employees Misconduct• Module 4 : Indiscipline Behaviour : Types, Causes and Management• Module 5 : Employees Disciplines : Management and Legal Perspectives

Who Should Attend :This programme is designed for persons performing management and supervisory function. Ideal target persons would be Managers, Executives and Supervisors from different departments in the organisation.



Date : January 15 – 16, 2018 & December 6 – 7, 2018Fees: FMM Members RM954 ; Others: RM1,166

Chemical Safety, Waste and Chemical Spillage Management

The use of chemicals and the production of waste in developed and developing countries have been increasing significantly during the past three decades. It is no doubt that chemicals and their wastes will continue to play an important role in the arena of industries. However, both these chemicals and their waste will pose danger in case we are not able to manage them properly.

The aim of this training is to educate the participants on chemical safety, on the importance and the proper manner of Waste Management according to Environmental Quality Regulations on Schedule Wastes and finally on the method of controlling and managing chemical spillage.

Objectives• Fulfill the legal requirement under the Factory and Machinery Act 1967, Occupational

Safety and Health Act 1994 and the Environmental Quality Act 1974 with reference to

specific Regulations

• Create awareness among the participants on the ill – effects of chemicals and

schedule wastes

• Help identify routes of entry of chemicals into the body

• Enable participants to use the various techniques and tools to conduct proper control

measures to eliminate or reduce or manage wastes

• Demonstrate to the participants on how to monitor emissions in order to minimize

loss of lives and property by early pro - active detection.

• Assist participants to identify and manage proper Personnel Protective Equipment

• Help participants to implement the proper procedures in handling hazardous

chemicals

• Equip participants to prepare for an emergency response

• Enable participants to understand Chemical Safety Data Sheet

Contents• Regulations related to Chemical Safety and Schedule Waste Management - Environmental Quality Act 1974, Factory and Machinery Act 1967 and Occupational Safety and Health Act and Regulations 1994• Obligations of Employers and Employees• Introduction to Chemical Safety

Industrial Safety


• The Importance of Chemicals Safety to the workers• Health Risk of Chemicals• Routes of Entry of Chemicals into the body• Management of Chemicals • Video Show on Chemical Safety• Understanding Chemical Safety Data Sheet – a practical session• Proper use of Personnel Protective Equipment• Do’s and Don’ts in chemical Safety• General Guidelines• Definition of Schedule Wastes• Historical developments and problems of waste disposal• Identification of wastes produced• Setting goal for waste management• Managing wastes - elimination, reduction, reuse, segregation, storage, transportation, treatment and disposal of waste.• Advantage of waste management• Management of Chemical Spillage• Items to control of chemical spillages• The importance of Personnel Protective Equipment in relation to chemical spillages.

Who Should Attend :Chemical handlers, Safety Officers, Safety and Health Committee, Emergency Response Team, Purchasers, Store personnel, Laboratory personnel.

Industrial Safety


Date : February 22 – 23, 2018Fees: FMM Members RM954 ; Others: RM1,166

Roles and Responsibilities of EHS Committee Members

The two days program provides the audience an understanding at the same time grasping the mandatory requirements under OSHA 1994 on the setting of a safety committee at work place besides the role and functions of such a committee.

Objectives• Allow the employees to demonstrate and undertake the formation and the day to day

roles and functions of such a committee to ensure management’s vision of its safety

culture at work place.

Contents• Introduction – Safety Awareness and Safety Culture at Workplace• Legal Compliances• Safety and Health Organizations at Workplace• Establishment of Safety and Health Committee at place of work• Functions of Safety and Health Committee• Roles and Function of Safety Officer• Accidents, Investigations and Reporting• Safety Audits and Behavioural Safety at Workplace• Safety KPI

Who Should Attend :The program is tailored to meet the needs of the employer who is keen in setting up an effective safety committee to ensure workplace safety at all times.

Industrial Safety


Date : March 26 – 27, 2018Fees: FMM Members RM954 ; Others: RM1,166

Hazard Identification, Risk Assessment and Risk Control (HIRARC)

The process of risk identification, risk assessment and risk control is now a standard practice to control OSH risks in Malaysian jurisdictions. The Department of Occupational Safety and Health (DOSH) has instructed that all fatal accidents and permanent disabilities injury at workplace to be controlled through this process.HIRARC is the most important generic tools of all OSH programs. The baselines in these tools can be adapted and tailored to reduce the specific risk factors within each individual organization. However, evidence indicates that it is generally a small number of organizations that have taken the preventive initiatives but others have exposed the risk to workers and others who may be affected by the tasks undertakings. This two days program attempts to give exposures and guidance for the identification of hazards to be applied in relation to carry out suitable risk assessment.

Objectives• How to identify hazard and evaluate risk

• How to carry out generic risk assessments using a standard format

• When to conduct HIRARC

• Why HIRARC is important

• The principles and practices of OSH HIRARC

Contents• History, Background and Roles of DOSH• OSHA 1994 – Duties of Employers and Employees• HIRARC – Definitions & Concepts• Process of HIRARC• Hazard Identification• Types of Hazards• Risk Assessment• Analysing Risk• Evaluation Risk• Risk Control Approach and Measures• Example Risk Assessment Formats• Group Practical Hazard Spotting

Who Should Attend :HOD, Engineer, Supervisor or Technician, Safety and Health Committee Members, Safety and Health Practitioner

Industrial Safety


Date : May 8 – 9, 2018Fees: FMM Members RM954 ; Others: RM1,166

Occupational Safety & Health Management System

Management and employees need to work together to ensure that the workplace is safe. An effective safety and health management system (SMS), coupled with sound leadership can pay rich dividends in the form of reduction in accident rate. Both management and employees must be knowledgeable in the techniques of safety and health management system so that they can contribute efficiently towards a safe and healthy workplace. This two-day intensive programme will provide valuable insights into the safety and health requirements that are expected of a safe company.

Objectives• To understand the impact of an accident to an organization and its effect on

employees.

• To review and brainstorm the essentials of Safety Management System (SMS).

• To increase productivity through reduction in number of accident and how striving for

continual improvements are measured.

• To comply with legislative requirements.

Contents• Salient provisions of the Factories & Machinery Act 1967 and Occupational Safety and Health Act 1994• The benefits of an accident free at workplace• The role of Management and employees in safe systems of work• Safety Management System• Safety Risk Management• Safety Assurance• Safety Promotion

Who Should Attend :Safety committee members, Production and safety supervisors who wish to enhance their knowledge on safety and health.

Industrial Safety



High Risk Activities Including Working at Height, Hot Work and Permit to Work

A comprehensive course aimed at enabling delegates to recognise the hazards and risks involved in carrying out high risk activities especially hot work & working at height and also to be able to plan effectively how they will work in order to minimize those risks. The course covers all relevant legal requirements on both employers and employees under the current legislation and also looks at the use of Personal Protective Equipment, safe work method and the usage of safe work platform.

The potential consequences of these are serious injury, ill-health and or damage to property and the environment. It is therefore necessary to have a control procedure to reduce the risks associated with high risk activities to an acceptable level.

Objectives• Recognise different hot work processes• Contribute to the fire risk assessment process• Describe the combustion triangle• Identify different fuel sources• Recognise how fires spread• Perform a visual safety check on gas cylinder systems• Identify potential hot work hazards• Complete and issue a Hot Work Permit• Prepare an area for hot work• Re-assess current Hot Work Permit procedures• Introduce safe hot work practices into their workplace• Review contractor operations on site

Contents• HOT WORK TRAINING WORKSHOP OVERVIEW- Overview of applicable safety and health legislation at workplace: - Factories and Machinery Act 1967 - Occupational Safety and Health Act 1994- What is hot work?- Potential Hazards posed by hot work- Risk Assessments

Industrial Safety


- Fuel sources - focus on fuel gases- Potentialsourcesofignition- Howdofiresspread- Potentialgashazardsonsite- HotWorkPermits- PPE- Practical-pre-usechecksoncylindergassystemsandweldingequipment- Practical-hotworkhazardspotting- Preandposthotworkactions- Workingsafelywithgases

• WORKING AT HEIGHT TRAINING WORKSHOP OVERVIEW- Introduction- Fallsfromheightstatistics- Identifyingworkatheight- Whyfallsoccur- Workatheightscenarios- Hierarchyoffallprotection/riskassessment- WorkingatheightPermittoWork- Selectionofequipment- Ladders,Scaffolding,StepsandWorkPlatformsAwareness- Fall Arrest- InspectionanduseofbasicPPE

Who Should Attend :Anyone responsible for issuing Hot Work & Working at height Permit, Anyone who undertakes hot work and working at height on-site, including contractors, Anyone responsible for engaging contractors, Production and Maintenance with operational responsibilities for hot work and working at height activities and Anyone responsible for Health & Safety.

Industrial Safety


Date : June 21 – 22, 2018Fees: FMM Members RM954 ; Others: RM1,166

Changing The Workplace Safety and Health Culture

It is the duty of every employer to provide systems of work that are planned, organised, performed and maintained so as to be, so far as is reasonably practicable, safe and without risk to health. This training program is aimed to give the basic understanding of Occupational Safety and Health Legislations and elements of Occupational Safety and Health Management system. The contribution of well-trained participants will enhance the image of the company as a safety conscious and civic oriented organization. This will indirectly boost the morale of the employees and improves productivity.

Objectives• Understand the important provisions of the FMA, OSH Act and Regulations

• Aware of the Elements and Components of Occupational Safety and Health

Management system

• Know the methods to prevent Accidents in the workplace

• Learn how to create Job Safety Analysis

• Equip the participants with the knowledge Identifying hazards, assessing the risk and

controlling the risk

Contents• Introduction to Occupational Safety and Health Management• Elements and components of Occupational Safety and Health Management• Adhering to the Legal requirements – the Factory and Machinery Act and OSHA and Regulations• Commitment from the top management – the responsibility of the employer• Principles of Accident Prevention• Job Safety Analysis• Hazard Identification, Risk Assessment and Risk Control• Summary and Assessment

Who Should Attend :Members of the Management, Occupational Safety and Health Officers and committee members, Supervisors, Team Leaders, and other functional levels.

Industrial Safety



Occupational Safety & Health Management in Restaurants and Hotels

Restaurants and hotel guests want to feel safe and secure in their outings. They want to settle into unfamiliar surroundings and enjoy the experience without anxiety. To achieve the guests’ objective, management and employees of restaurants and hotels must be knowledgeable in the technique of safety and health management so that they can contribute effectively towards a safe and comfortable place. This calls for close co-operation between management and employee which is crucial to comply with guests needs. Guests’ wants and feelings should not be taken for granted.

This two-day intensive programme will provide valuable insights into the safety and health management that are expected of a restaurant and hotel.

Objectives• To comprehend the fundamentals of loss control and to apply suitable control

measures to reduce or eliminate risks.

• To ensure that the safety and health committee contributes to the safe operation of

hotels.

• To resolve the various safety and health problems that may arise and to manage safety

and health issues.

• To provide a safer environment in case of an emergency.

Contents• Introduction• Reviewing the concept of occupational safety, health and welfare. Deliberate on hazards and risk. • Defining unsafe acts and conditions• The roles of management and employee in the safety cycles as mandated by Occupational Safety and Health Act 1994.• Solving safety and Health problems using the Job Safety Analysis• Identifying the vulnerability and solutions in the hospitality industry• The safety and health committee set up and functions• The safety and health policy, its management and impact on the company safety program

Industrial Safety


• Safety inspections• Planning for the emergencies• Investigating the accidents. The pitfalls to avoid and the need for compliance with the regulations• Reporting accidents, poisoning and diseases.

Who Should Attend :Safety and Health Committee members, Human Resources staff with safety and health responsibilities.

Industrial Safety



Overhead Crane & Lifting Safety

There are many hazards associated with operating a crane. Unfortunately, any accident associated with crane use will probably result in serious damage to equipment, facilities, or injury to personnel. Crane, sling, or hook could fail if loaded beyond its rated capacity. If equipment is not inspected on a regular basis, it could fail even when not loaded to capacity due to it being worn out or damaged. This training session is intended to provide crane operators with detail understanding on the appropriate use of cranes and slings.

Objectives• To identify the purpose and capacity of lifting equipment’s / devices

• Have an appreciation on the legislation, safety requirements and mastering lifting

operations

Contents• Overview of applicable safety and health legislation at the workplace with regard to the duties of employers and employees as well as lifting specific requirement• An overview of general lifting activity• Details explanation of Overhead Cranes• Introduction to Crane Safety Features• Lifting Gears• Slinging Methods• Lifting Safety

Who Should Attend :Overhead Crane Operator, Maintenance Department, Electrician, Technician, Supervisor, Safety and Health Practitioner and for those who involve in lifting activity

Industrial Safety


Date : October 8, 2018Fees: FMM Members RM636 ; Others: RM742

Warehouse Safety

The one day program shall provide insight into the managing the warehouse safety encompassing the people and property.

Objectives• To have a safe, orderly, efficient warehouse is a successful operation.

• To pay attention to safety, security and risk management in the warehouse.

Contents• What is Warehouse Management in the Supply Chain Flow?• Role of Employer and Employees• Types of Warehouse, roles and functions.• Why Warehouse Safety Management?• Types and General Hazard Identification• Housekeeping Hazard• Material Handling• Slips, Trips and Falls• Noise Management• Ladder Safety• Overhead cranes • Manual Handling• Forklift and vehicular movements• Storage/loading dock safety• Packing and Unpacking• Falling Objects• Use of PPE• Segregation of Hazardous and Non Hazardous materials• Management of Chemical Spillages.

Who Should Attend :The program is tailored to meet the needs of warehouse managers, executives, supervisors, or group leaders who play a formidable role in ensuring a safe practices and security at all times at their warehouse.

Industrial Safety


Maintenance and Technical

Date : 25 – 26 January, 2018Fees: FMM Members RM901 ; Others: RM1,113

Switchgear Operation and Maintenance

A switchgear is also known as an Electro-Mechanical Equipment or device used to close and open circuit . It is designed and manufactured to operate in various mode of operation, manually, semi-auto or fully automatic suitable to the required application. This particular course is designed to provide advance knowledge and appropriate guidance as to the right procedures in the operation, maintenance and troubleshooting of switchgears. Every technical personnel who are deeply involved in the operation and maintenance of electrical installation in the industries should be seriously aware the necessity of obtaining extensive knowledge in the operation, maintenance and troubleshooting of switchgears.

Objectives• Able to gain extra knowledge on the operation, maintenance and troubleshooting of

switchgears.

• Able to perform the right approach on the operation, maintenance and

troubleshooting.

• Able to reduce downtime due to failures of switchgears.

Contents• Introduction• Type of Switchgear• Application and Ratings of Switchgear (High and Low Voltages)• Handling and Managing Switchgear• Operating Procedures• Maintenance of Switchgear• Types of Maintenance• Conditional base Monitoring Maintenance• Testing of switchgear• Types of switchgear fault• Maintenance record keeping and analysis

Who Should Attend :Technical personnel who are directly/indirectly involve in the operation, maintenance of electrical installation system such as Manager, Engineer, Technician, Chargeman, etc. in the industries (manufacturing industries, service industries, commercial, education, hospital, security, etc.).


Date : April 26 – 27, 2018Fees: FMM Members RM901 ; Others: RM1,113

Equipment Efficiency Through Maintenance Management

The rapid change in technology and needs to keep productivity constantly at high levels, tools such as total productive maintenance can be considered as the medical science of machines. The maintenance program for maintaining plants and equipment’s with the goals to markedly increase production while at the same time increasing employee morale and job satisfactions. Hence equipment efficiency through TPM has become an integral part and vitally important part of the business and TPM activity is to minimize emergency and unscheduled maintenance to a minimum.

Objectives• Adopting the principles of My Machine, My responsibility.

• Participants would have grasped the elements of and visualize the current working

conditions against the best practices.

• Understanding the application of TPM as a new work culture at workplace.

• Know the stages and steps of a TPM program and their purpose.

• Understand how the feedback process works, and how equipment effectiveness is

measured.(OEE)

Contents• Introduction• What is Equipment Efficiency through Maintenance Management• Challenges on road to higher Equipment Effectiveness• 5S in Maintenance• Companywide Activities and Co-operation in Maintenance Management

Who Should Attend :The program is tailored to meet the needs of especially Supervisors, Executives, line leaders or group leaders who are taking charge of company’s productivity and quality improvements through Total Productive Maintenance aiming at cost reductions.




Best Practice Preventive Maintenance Electrical Distribution System Equipment

Electrical failures account for millions in damages and lost business every year. As generally known, electrical infrastructure will age and this problem is only going to worsen unless steps are taken to counter the trend. Ironically more than two thirds of electrical system failures can be prevented by a routine best practice preventive maintenance program. Studies show that the failure rate of electrical equipment is three times higher for components that are not part of a scheduled best practice preventive maintenance program as compared with those that are. A well planned best practice preventive maintenance program allows equipment owner to schedule the system outage at a time of their choosing rather than having to correct major problems resulting from an always untimely failure. This training program is specifically designed to provide the most advance knowledge “best practice preventive maintenance for electrical distribution system equipment” to the participants by our professional and highly skilled Trainer in this particular field.

Objectives• To provide advance knowledge and appropriate approach of equipment preventive

maintenance

• To build up confident and skills

Contents• Introduction• What is Equipment Preventive Maintenance (EPM)• Frequency of equipment preventive maintenance• Recommend maintenance practices• Air-break Circuit Breakers (ACBs)• Vacuum Circuit Breakers (VCBs)• Air Disconnect switches (Isolators)• Mineral Oil Circuit Breakers (MOCBs)• Molded Case Circuit Breakers (MCCBs)• Battery stations/Charges• Cable and Bus• Transformers• Surge Arrestors



• Protective Relays• Visual and Mechanical Inspection• UPS System• Electric Motors• Infrared Inspection• Record Keeping• Standards

Who Should Attend :The program is tailored to meet the needs of especially Supervisors, Executives, line leaders or group leaders who are taking charge of company’s productivity and quality improvements through Total Productive Maintenance aiming at cost reductions.



Management and Performance Development

Date : January 29 – 30, 2018Fees: FMM Members RM901 ; Others: RM1,113

Leadership & Managerial Competencies

The only thing which is constant today is CHANGE – so that a leader can no longer ignore any challenges that lie ahead. This means a demand for a high level of leadership skills which are reflected in such areas as motivation, vision and team building. In this program, the participants will learn to develop their leadership skills which are center to the requirements of today’s environment for the success of the organization. This will in turn help to convert a company’s vision into reality.

Objectives• Understand the role of management within the organization • Results oriented and better team management• Improve overall performance through effective & positive leadership approach• Understand and Motivate People better • Reduce conflict• Upgrade communication skills • Solve problems conventionally and creatively• Critically search for change and improvement opportunity• Systemize management thought process

Contents• Leadership & Management• Emotional Intelligence• Conflict Management• Innovation, Creativity and Readiness for Change• Influencing Skills• Team Leadership : Networking, Building Relationship, Stakeholder Management• Ability To Motivate• Putting it all together : Result orientation

Who Should Attend :Assistant Managers, Managers, Department Heads, Executives, those with subordinates, and all those who have to work with people and those wish to improve their skills in dealing with issues affecting people and situations in workplace.



Attitude is Everything – Being Effective at Work

Employee attitude has a profound effect on the success and productivity of any business. Positive or negative attitudes affect everybody; right from the top management to the junior workers. Obviously, every organization aims to inculcate a positive and happy working environment that is conducive for optimal productivity. Negative vibes inside the organization affect the entire atmosphere; not to mention poor performance and missed deadlines. However, not all your employees are naturally positive. Different people have different attitudes and you must opt for positive thinking training in order to instill a feeling of happiness and positivity.

Most attempts to implement changes aimed at improvements fail because employees do not have the right attitude towards work. This is a common grouse raised by managers and HR professionals alike. This two day program introduces participants to how positive attitude are developed and how they lead to high performance. The central theme of the program comprises key beliefs and assumptions necessary for developing positive attitude that steer organizations forward and help them implement business strategies through active participation of employees.

Objectives• Define positive attitude and how it improves overall performance

• List key traits of a high performance organization culture

• Determine key requirements for improving attitude at the work place

• Explain the link between organization performance and corporate culture

• Develop action plans to improve overall organization culture

• Identify ways and means of improving overall organization culture

Contents• Ice Breaker• Being Positive vs being negative• What is attitude? What is meant by a “positive attitude” towards work• What is attitude- Video• Discussion of video and summarizing key points• How attitudes are related to corporate culture• Why culture matters in shaping employee attitude• Linking your work culture vs the corporate work culture- finding the balance• Four typical phases of attitude at work



Contents• Many Hats, Many Roles – Adaptation• Looking at successful people – What did it take?• Happiness at work – Natural or Nurtured?• Looking for better ways – KAIZEN• Discussion on problems at work – How to solve• Awareness of our belief system, perception towards work and people• Looking at the bright side• Handling the ego, pride and preconceived ideas• Creating a positive and cheerful disposition• Making a change• Impact on others• Taking ownership of our attitude• State of denial• Attitudes are contagious• Striving for harmony between thoughts and behaviour• Self Esteem – how you see yourself• Seeking Opportunities for Promotion• The Way Forward• Presentation – What I have learnt and the changes I will make

Who Should Attend :Heads of Department, Managers, Executives, Supervisors and Middle Management.




Effective Technical Report Writing For Engineers and Technical Professionals

This course will aid participants to develop skills and apply effective techniques in planning, organizing and writing reports. Participants will also be aware of other factors that constitute good technical report writing.

Objectives• Develop competence in using various report writing techniques

• Use Plain English and appropriate structures for effective and clear communication

• Organize information presented in a systematic manner and;

• Understand the value of planning, providing and disseminating relevant information to

the recipient of the report.

Contents• Plain English in clear writing• Grammar Matters – Empower your writing style (Activity Based)• Paragraph Power (Activity Based)• Types of Illustration / Graphics for Effective Communication• Analyse Sample Reports• Group Work – Analysing Sample Report• Discussion – Stages in the report writing process• Group Exercise – Preparing and Organizing Outline of a Report• Group Exercise – writing out draft of report and discussion • Refining and editing report• Presentation of reports by group leader and Feedback

Who Should Attend :Technicians, Engineers and Managers who need to brush up on their fluency and accuracy in writing reports.




Blue Ocean Strategy

This programme introduces the key concepts, frameworks and tools of blue ocean strategy and lays out the fundamental methodology for creating and capturing blue oceans of new market space. Using cases where applicable, participants will gain an understanding of the core concepts of blue ocean strategy, and gives participants an opportunity to explore and study the logic of blue ocean strategic moves in real business setting.

Objectives• Learn how Blue Ocean Strategy is ‘put into action” in businesses with practical,

hands-on tools and methodologies

• Learn how to ‘wake up” their organizations to the need for change and explore options

on how to quickly and effectively create a blunt understanding of their businesses in

value innovation terms

• Learn the family of blue ocean strategy / value innovation tools and methodologies –

including PMS Map, strategy Canvas, Buyer Experience Cycle, Six Paths Framework

– providing insights into how to unlock the possibility of creating new markets

• Learn the process of aligning utility, price and cost propositions as they identify

strategic options that dramatically raise customer utility while achieving lower costs for

the company.

Contents• Module 1 : Focus On The Big Picture, Not The Numbers• Module 2 : Reach Beyond Existing Demand• Module 3 : Value Innovation – The 6 Paths Framework towards Innovation• Module 4 : Overcome Key Organizational Hurdles

Who Should Attend :Managers, Head of Department, Supervisors, Executives, Team Leaders, Sales Personnel and anyone who wants to master blue ocean strategy.



Operations and Logistics

Date : February 1 – 2, 2018 & October 1 -2, 2018Fees: FMM Members RM901; Others: RM1,113

Store & Warehouse Operation

Managing a warehouse/storage facility requires a special skills set and mindset. It requires specially trained staff that can fulfill complex warehouse, inventory requirements, personnel, and equipment and machinery requirements. Learn important tips and steps to effectively managing a safe and productive warehouse/storage.

Objectives• Understand the role & responsibility of Warehouse/Store Leader and Team Members

• Evaluate warehouse/storage procedures

• Eliminate non value added activities

• Reduce the risk of loss/theft/shrinkages due to operational errors

• Initiate process improvement to improve warehouse/storage efficiency & effectiveness

• Measure and improve warehouse performance

Contents• Module 1 : Introduction• Module 2 : Warehouse/Store Operation Cost & Value• Module 3 : Warehouse/Store Location & Layout• Module 4 : Warehouse/Store Activities & Processes• Module 5 : Inventory Management• Module 6 : Inventory Planning & Control of Inventories

Who Should Attend :Warehouse/Inventory Manager/, Supervisor/Storekeeper, Administration Manager/Executive, Purchaser, Material Planner, Quality Controller, Auditor, Retailer & Small Entrepreneur and who want to take an aggressive, hands-on approach in dealing with material planning, warehouse, retail store and inventory management.



Date : August 16 – 17, 2018Fees: FMM Members RM901; Others: RM1,113

Effective Stock Taking and Stock Control

Effective stock control is needed to ensure that the business has the right goods on hand to avoid stock-outs, to prevent shrinkage and to provide proper accounting.

Many businesses have too much resources tied up in their inventory. Worse, they may have their capital tied up in the wrong kind of inventory. Inventory may be old, worn out, shopworn, obsolete, or the wrong sizes or colors, or there may be an imbalance among different product lines that reduces the customer appeal of the total operation.

Objectives• Understand the principle of Stock Management

• Plan & implement the suitable stock control measure to improve stock accuracy

• Plan and apply systematic approach in Conducting Stock Taking

• Apply analytical skills and problem-solving tools to the stock analysis

• Measure stock performance

• Identify and correct problem areas in Stock & Inventory Management

Contents• Topic 1 : Introduction to Inventory Management• Topic 2 : Inventory & Warehouse Management Activities• Topic 3 : Stock Accuracy• Topic 4 : ABC Analysis• Topic 5 : Stock Take• Topic 6 : Stock Evaluation• Topic 7 : Stock Control System

Who Should Attend :Head of Department/Units, Inventory Management Executives/In-charge, Administrator/Support Service, Purchase/Material Planner/Production Planner, Auditor and who want to take an aggressive, hands-on approach in dealing with material planning, warehouse, retail store and inventory management.


Date : December 3 – 4, 2018Fees: FMM Members RM901; Others: RM1,113

Reduce and Optimize Inventory Cost

Inventory is usually one of the biggest numbers for manufacturers, wholesaler and retailer Balance sheet, effective inventory control and management are vital functions to help the company reduce the inventory investment, meeting customer service goals and achieving maximum throughput and cost containment.

Objectives• Recognize the need to reduce and optimize inventory costs

• Describe the costs involved in managing inventories

• Identify different ways to manage the resources to achieve business objectives

• Design the appropriate process improvement activities

Contents• Topic 1 : Introduction• Topic 2 : Calculate the Inventory Management Cost• Topic 3 : Inventory Valuation• Topic 4 : Inventory Improvements Techniques• Topic 5 : Strategies via People• Topic 6 : Strategies via System• Topic 7 : Strategies via Processes

Who Should Attend :Warehouse/Inventory Manager/Officer, Admin/Purchasing/Human Resource Manager/Officer, Accounts and Finance Officer Manager/Officer, Material Planner and Auditor.



Quality System and Productivity Improvement


Quality Improvement Techniques for QC

This training is designed to upgrade the knowledge and skill level of QC Inspectors/Controllers/Leaders/Supervisors so that they can make a significant contribution to the Quality Improvement journey rather than just their normal role of inspect and check for quality. This training focuses on skills needed to identify root cause of quality problems, use of Statistical Process Control in controlling product quality and Poka-yoke (Mistake proofing) techniques. This training also focuses on proper use of Plan-Do-Check-Action cycle to improve effectiveness of quality control and improvement efforts. It is the bridge leading to higher level quality training such ISO9001 and Total Quality Management.

Objectives• Apply PDCA principle to improve quality at the work place

• Explain and use 5W-2H technique for problem analysis

• Explain and use 5 Why and Fish-bone chart techniques for Root cause identification

• To collect data and construct Histogram

• To read and interpret Control Charts

Contents• Concept of Quality• Prevention thinking• Root cause analysis techniques• Poka-Yoke system (Fail-safe)• Statistical Process Control• Excellence in QC function• Discussion session• Evaluation

Who Should Attend :QC/QA inspectors/Leaders who are responsible for doing day-to-day QC activities such as Incoming, outgoing and in-process Inspection and Quality Control activities.



Introduction To The New 7QC Tools (7 Management and Planning Tools)

In the quality improvement movement in Japan in the later half of the 20th century, the Japanese Union of Scientists and Engineers (JUSE) were influential in defining a set of basic tools that could be used for improving processes. These came to be known as the first seven tools. These mostly were useful for quantitative problems, so a second set of seven tools was defined for the more qualitative problems that arise, such as around customer needs. These are: 1. Relations Diagram 2. Affinity Diagram 3. Tree Diagram 4. Matrix Diagram 5. Matrix Data Analysis Chart 6. Process Decision Program Chart 7. Activity NetworkThey are also called the ‘Seven Management and Planning Tools.’ Most of the tools are simple and visual ways to collect and analyze ideas rather than data.

Objectives• Gain on understanding o the application of the 7 New Tools.

• To improve methodology in planning and managing administrative tasks.

• To apply new 7 QC tools within the context of ICC implementation

Contents• Introduction• Applications of 7 Management and Planning Tools - Relations Diagram - Stratification Project Activities through Affinity Diagram - Tree Diagram - Matrix Diagram - Matrix Data Analysis Chart - Making Decision through Process Decision Program Chart - Project Planning and Risk Avoidance Through Activity Network - Process Mapping - Other Tools Used in QCC/ICC Methodology

Who Should Attend :Managers, Executives, Supervisors, Leaders and ICC/QCC team members.



Date : July 2 – 3, 2018Fees: FMM Members RM901 ; Others: RM1,113

Kaizen

WHAT IS KAIZEN? Kaizen is a Japanese word that means “change for the better.” The term has become synonymous with the term continuous improvement. Continuous improvement to the Japanese is a way of life. Thus, Kaizen is a Japanese concept which has pushed Japanese organizations to perform exceptionally well in a short span of time. This 2 day program will address all pertinent issues relating to continuous improvement.

Objectives• Learn proven methods and mindsets that increase workers engagement through a

systematic continuous improvement program.

Contents• Introduction of Terms & Definitions• The Kaizen Concept• Session 3 : Establishment of Kaizen Program• Session 4 : kaizen & The Organizational Culture• Session 5: Implementing the Kaizen Program• Session 6 : Case Study and Kaizen Activities at Workplace

Who Should Attend :The program is tailored to meet the needs of supervisors, line leaders and production executives involved in continuous improvements through kaizen at workplace.




Migrating to ISO9001-2015 QMS : Made Easy

The 2015 version of ISO9001 Quality Management System (QMS) incorporates numerous changes. The main focuses of these changes are to make it compatible with Environmental (ISO14001) and Occupational Safety (ISO18001) management systems and to make it more suitable for service industry. Other changes reflect reality of current industry such as increased emphasis on out sourcing control. This training is designed to enable organisations and individuals migrate to new standard easily. It also emphasizes the ‘improvement’ part of the QMS.

Objectives• Trainees will be able to list 3 areas in the current QMS that does not meet 2015

requirement.

• List all changes from ISO9001:2008 to ISO9001:2015

• Trainees will be able to list objective evidence required for all additional requirements in

ISO9001:2015 version

Contents• Overview of changes ISO9001:2008 & 2015• New / enhanced requirements and how to comply to them?• Deleted requirements in 2015 revision• Simplified requirements in 2015 version• Migration strategy• Discussion• Evaluation

Who Should Attend :ISO9001 QMS internal auditors, Managers and Department heads, QA/QC personnel, all personnel who manage and perform work that affect the Quality Management System.



Date : October 29 – 30, 2018Fees: FMM Members RM901 ; Others: RM1,113

Manufacturing Strategies : Cost Reduction Without People Reduction

Organizations have been always in the competitive environment, the only difference now is the pace and complexity of competition due to such common themes as globalization, Information Technology and Internet revolution. Therefore to be competitive, organizations need to reduce cost and improve quality – but there is a catch. Mention cost cutting most employees would shiver and run for cover. Reasons? People have associated cost cutting with cuts in overtime, benefits, or even retrenchment – no wonder. The session aims to share techniques of cost savings and simultaneously looks at handling your competitive advantage i.e. your people.

Objectives• Acquire a comprehensive understanding of measurement techniques

• Help in the organization’s cost savings plan

• Differentiate between subtleties of fixed and variable items

• Know how to focus and prioritize on areas of importance

• Acknowledge the importance of systems improvement

• Handle people better in the process of cost reduction

Contents• Definitions of Cost Savings and Concept• Types of Waste and What Are They• The Cost “PIE” – Cost Component In Manufacturing• Types Of Savings• Introduction to Base Measurement• Types of Base Measurement• Horse Stable Case• How To Develop and Implement Cost Reduction Programme• Material Cost Reduction : EOQ• Manufacturing Cost Reduction Methodology

Who Should Attend :This program will benefit all supervisors, engineers, managers, and those who have been assigned to improve productivity and reduce cost for the organization, and for those who wish to improve their understanding and skills in relation to managing cost.



Sales and Marketing


Increasing Sales Through Effective Sales Negotiations

Until today, we still find many sales persons closing sales through their good relationships with the clients or they managed to sell due to the product having an established brand name in the market place. It is only when they are confronted with customers who play hardball, they are at a lost in securing the sales. Consequently, the sales person just caved in to the buyer’s demand, and with it goes the bottom line. Many purchasing personnel are well trained in purchasing negotiations and they know what they want from the sales person. On the other hand, sales people are ill-prepared especially when it comes to a grueling session and thus ended up shredded to pieces by the purchasing personnel of the client company. So, there is a distinction here between “selling” and “negotiating”. To negotiate is to ensure both buyer and seller end up on a win-win note. But to do this, sales person must understand the ground rules in negotiation and the various techniques they need to apply in order to ensure a done deal.

Objectives• To understand the do’s and don’ts in sales negotiations.

• The ability to apply the various techniques taught..

• Understand the importance of preparations and follow-throughs.

• To understand the various negotiating styles.

Contents• Module 1 : What Is Involved in Sales Negotiations• Module 2 : Sales and Negotiating Crimes• Module 3 : Basic Sales Negotiation Principles• Module 4 : Identifying Negotiating Objectives : Ours and Theirs • Module 5 : Negotiating Styles• Module 6 : Assessing Leverage and Limitations• Module 7 : Assessing the Key parties and Key Influencers• Module 8 : Planning Win-Win Strategies and Tactics• Module 9 : Negotiating Tools• Reinforcement Test

Who Should Attend :All sales and marketing personnel.


Sales and Marketing

Date : April 16 – 17, 2018Fees: FMM Members RM901 ; Others: RM1,113

Key Account Management

There is a saying that it costs five times more to get a new customer than to retain one and yet we find many companies today fail to manage such assets well that they finally ended up in the hands of the competitors. A key account is defined by the fact that it generates volume sales and an attractive profit margin to the seller company and it is on this basis that companies should start instituting plans on how to consolidate such accounts without having to look for new ones. After all, much time and money have already been spent initially to acquire the account. Now it has started to do business with the company, it should make every effort to jealousy guard it from going over to the competitors.

Objectives• Building partnership and customer care programs that work.

• Building business strategies that capitalize on long-term relationships with your best

and profitable customers.

• Gaining competitive advantage by putting in value and taking out non-value.

• Measuring the success for your plan

• Creating new markets for customers with diverse needs

• Developing win-win solutions with your customers

• Building long-term tactical plan to reinforce closer relationships with your customers.

Contents• Introduction• Module 1 : The Value Chai of Your Organisation• Module 2 : The Buying Team (Decision Making Unit)• Module 3 : Negotiation-Selling Strategy• Module 4 : Developing a Relationship-building plan• Module 5 : Managing The Key Account• Module 6 : Control and Measuring Success• Module 7 : Managing Service Breakdown

Who Should Attend :Sales Mangers, Marketing Manager, Sales Executives and Marketing Executives.



Managing A Sales Team

Sales management is a particularly difficult job as it is one of the few relationships in business where the Manager rarely sees the staff. It is usually management at a distance. This often creates motivation and morale problems in the sales team. With such an important job to do, it is disheartening to see so many sales managers poorly recruited, trained and motivated to perform very complex job roles. They manage more than they lead, and as a result team members sometimes find it difficult to obtain the desired results. In sales management, sales head must lead and not manage and that is the essence of this two-day course.

Objectives• Understand the various types of leadership styles and how to apply them accordingly.

• Understand the process evaluating sales personnel and the right approach in applying

remedial skills.

• The application of various motivational approaches.

• Applying territorial management and routing for the staff.

• The correct method in hiring sales personnel.

• Understand the usage of various forms in managing the team.

• The ability to plan and control the selling events.

• The ability to write a sales compensation plan.

Contents• Module 1 : The Functions & Role of the Sales Leader• Module 2 : The Selection Process• Module 3 : Sales Planning & Reporting Forms• Module 4 : Sales Territory Development• Module 5 : Motivating the Sales Team• Module 6 : Developing a Compensation Plan• Module 7 : Sales Leadership and Supervision• Module 8 : Planning and Control• Module 9 : Sales Evaluation

Who Should Attend :Directors of Marketing, Director of Sales, Marketing Managers and Sales Managers.

Sales and Marketing


Date : November 1 – 2, 2018Fees: FMM Members RM901 ; Others: RM1,113

Sales Presentation

It has often been said in the sales fraternity, “You may have a very good product, but when you cannot present, you have lost the sales.” Sales professionals today must equip themselves on what to say and what not to say. Buyers want to hear benefits, but more than often, we hear sales personnel selling features. This programme will help the sales person to compartmentalise his thoughts so that he can eventually appear to deliver his offerings confidently and convincingly.

Objectives• Present his/her products/services in a systematic approach, and convincing manner

that will eventually lead to the closing of the sales.

Contents• Introduction • Module 1 : Selling Benefits• Module 2 : the Unique Factor Of Your Company / Product• Module 3 : Offering Value-Added Services• Module 4 : The Technique in Sales Presentation

Who Should Attend :Marketing, Sales Directors, Sales Managers, Sales Executives.

Sales and Marketing


Supervisory and Motivational Skills

Date : February 5 – 6, 2018Fees: FMM Members RM901 ; Others: RM1,113

Effective Leadership and Motivation Skills

Effective leadership and the ability to manage people are fundamental in the success of any ‘team’ venture be that in business or in any other group activity. Whether it’s in business or as part of leisure activity any group will ultimately be working towards a common ‘goal’ and it’s important that there is somebody who can command the respect of the group and who can pull all of the various elements together in order to reach that goal.

At the end of this workshop, participants will be able to lead and supervise their staffs effectively. This course will ensure participants are able to measure the results of effective leadership and supervision. The course will also expose participants to the various strategies involved in leading and supervising their staffs. The focus of the training will emphasize on productivity improvement that will lead to enhancement in cost, quality, speed, dependability and flexibility.

Objectives• Learn how to Plan, Organize, Monitor and Evaluate the department’s work

• Learn the essential leadership skills and implement the various tools and approaches

• Principles of good leadership

• Participating in team planning.

• Developing team commitment and co-operation.

• Managing and developing team performance.

• Participating in and facilitating work teams.

Contents• The Focus & Style of the Effective Leader

• Leadership and Management Change

• Building the Team & People Management

• Managing Team Member’s Performance & Working One-To-One

• Managing the Whole Role – Time Management Systems & Practices

• Developing and Empowering People (Training, Coaching and Delegating)

Who Should Attend :The audience for this course is anyone who is responsible for leading or supervising a team of people in the workplace, i.e. frontline managers, team leaders, supervisors.



Date : April 19- 20, 2018Fees: FMM Members RM901 ; Others: RM1,113

Effective Stress Awareness and Management

The word ‘stress’ is used to describe the physical and / or emotional response to the demands and pressures that modern living means we come under from time to time. Stress can be a positive thing, which drives us on and helps us to grow, develop and be stimulated. However, when stress reaches a certain level, it can overcome a person’s ability to cope and can impact on their physical and mental health. This stress management training course has been developed to help the participants identify the causes and effects of stress and to assist them in developing the skills required to manage stress in their own life. The focus is on the positive things that they can do to make changes in their life which will reduce the impact that ‘bad’ stress places on them.

Objectives• Define Stress and the affect it has on the body • Use specific relaxation techniques to overcome stress • Follow a model for coping with stress • Identify methods of avoiding stress where possible • Reduce their own stress by following clear techniques• Identify physical, emotional, cognitive, behavioral signs and symptoms of stress.• Identify the physiological and environmental explanations on stress.• Determine how harmful stress and the damages on employees’ physical, mental and emotional health, their colleagues and family members.• Recognize stress in others and help them manage it more effectively• Influence a stress free work environment using psychological approach.• Demonstrate a positive attitude as a protection against the negativity of others.• Apply effective coping strategies to handle stress response in a workplace.

Contents• Introduction – What is Stress• Stressors – The Cause of Stress• Individual Differences in Stress• Consequences of Distress• Managing Work-Related Stress• Stress Management Skills• Dealing With Stress

Who Should Attend :This practical course is intended for any professional who is looking for improving his / her personal effectiveness and looking forward to utilizing their time better and improving their lifestyle.


Date : July 30 – 31, 2018Fees: FMM Members RM901 ; Others: RM1,113

Creative Thinking and Problem Solving

Solving problems and making decisions in a creative manner can be the key to a more productive and satisfactory career for both employees and managers in any organization. Problem solving and decision making are not easy for most people. It is like a journey into the unknown requiring creativity, intuition, imagination, careful analysis, diagnosis, and step-by-step action planning. Creative Problem Solving and Decision Making is designed to enable participants to learn and apply concepts and techniques related to an integrated versatile approach to problem solving resulting in a better and more effective decisions. This training program examines a step-by-step process for identifying and solving problem. Included are tools appropriate for moving through each step of the process. It is fast-paced and interactive, with group discussions, case studies, and the opportunity to network with leaders who face similar challenges. This training program is a must all leaders or team members who need to solve problems and make decision in their workplace and life.

Objectives• Understand the link between problem solving and organizational success• Recognize that problems are a normal part of organizational life and a sign of organizational health• Proactively apply problem finding to bring continuous improvement to the workplace• To enable delegates to analyse a problem so that appropriate problem solving techniques may be applied• To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem • To learn how to generate alternative solutions, using creative thinking and brainstorming • To learn the different stages of the decision making process and understand the importance of each stage in ensuring effective decisions are made • To enable delegates to apply the problem solving and decision making model to the workplace

Contents• Problem-Solving and Decision Making• Introduction to Problem Solving• Tools & Techniques• Decision Making• Creativity and Problem Solving

Who Should Attend :Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an important course for those who believe that change, and new, improved ways of doing things, are the way forward for the success of organizations in the 21st century.



Date : November 19 – 20, 2018Fees: FMM Members RM901 ; Others: RM1,113

Coaching and Mentoring

Why are coaching currently the fastest way to develop employees? Why has coaching become an industry itself, with tens of thousands of people joining the ranks of coaches in the past few years? Who can be a coach? And why are so many organizations introducing mentoring programs? These are some of the important questions surrounding this relatively new field. The great advantage of coaching as a developmental process is that it provides the opportunity for one-on-one training, guiding, instructing, observing, modeling, evaluating performance, and providing corrective action.

Objectives• Coach on a day-to-day basis rather than a quarterly, semi-annual, or annual basis • Help others succeed in the organization • Maximize the job performance of others • Enhance the results of projects and tasks • Identify the behavior patterns essential for job success • Deal with and coach non-motivated and motivated employees; - Encourage positive behavior and results • Assist employees to move to higher levels of responsibility. • Motivating and guiding• Giving effective feedback• Dealing with confidence issues• Assisting with professional and personal development

Contents• Why Coaching and Mentoring?• The Roles of a Coach and Mentor• The Qualities of a Good Coach and Mentor• Skills Needed For Effective Coaching and Mentoring• Building Confidence as a Coach or Mentor• Understanding Feedback as a Coach or Mentor• Coaching and Mentoring Styles• Coaching and Mentoring Hints and Tip • Keeping good Coaching and Mentoring Boundaries

Who Should Attend :This Coaching and Mentoring training course is designed for managers, supervisors and team leaders. After investing time and money in recruiting the right individuals, managers must be able to coach, develop, motivate and retain great people.



Date : December 13 – 14, 2018Fees: FMM Members RM901 ; Others: RM1,113

Sikap Kerja Positif

Budaya kerja, sikap dan pemikiran pekerja amat mempengaruhi pembangunan setiap Organisasi. Setiap aktiviti dari Produktiviti hinggalah ke Kualiti, penumpuan pekerja amat diperlukan. Ruang bagi budaya kerja negatif, sikap sambil lewa yang dipengaruhi oleh paras Motivasi yang rendah dan pemikiran yang tertutup akan mengakibatkan kemajuan sesuatu Organisasi akan terbantut dan seterusnya melumpuhkan Visi Organisasi.Organisasi yang mempunyai pekerja-pekerja yang mempunyai budaya kerja yang sihat disokong dengan pemikiran bersedia menghadapi cabaran dan mempunyai kesanggupan dan bersikap ingin memajukan diri selalunya akan berjaya menghadapi saingan perniagaan zaman ini.Tulang belakang yang menentukan maju mundur sesebuah Organisasi adalah budaya, sikap dan pemikiran positif pekerja-pekerjanya.

Objectives• Menjadi seorang pekerja yang lebih PROAKTIF.• Menjalin hubungan yang lebih sihat dan meningkatkan sumbangan peserta kepada rakan sekerja dan Organisasi.• Mengimbangi matlamat kerjaya dan matlamat peribadi.• Menganalisa dan memahami kemahiran, ilmu dan kecekapan yang diperlukan untuk meningkatkan prestasi peserta.• Menghayati kepentingan semangat berpasukan demi kejayaan Organisasi.

• Mengamalkan profesionalisme sebagai budaya kerja peserta.

Contents• Kemahiran dan Keperluan Ditempat Kerja• Harapan Organisasi• Anjakan Paradigma• Menghayati Konsep Kemahiran Kerja• Sikap Menjalin Hubungan dan Komunikasi yang Berkesan• Berfikir Diluar Kotak• Kemahiran Kerja Berpasukan

Who Should Attend :Semua kakitangan Organisasi, dengan menggunakan strategi baru bagi membentuk Sikap Kerja Positif untuk pembangunan karier diri dan Organisasi.



Certificate Programmes

Date : April 23 – 26, 2018; August 6 – 9, 2018 and October 22 – 25, 2018Duration : 4 days Fees: FMM Members RM1886.80 ; Others: RM2098.80

FMM Certificate In Boilerman

The FMM Certificate in Boilerman is specially developed to upgrade the Theoretical Operational Skills of the current workforce in handling Steam Boilers in various sectors. The Certificate programme will provide the knowledge to upgrade the skills of Boiler Supervisors, Operators, Assistants and Apprentice on matters relating to Operations, Mounting & Fittings, Inspections and Maintenance of Boilers at the workplace.

Objectives• Upgrade the knowledge and skills of current personnel’s handling and operating Steam Boiler and to further upgrade the skills of Boilerman Grade 2 Certificate holders; • Establish a level of legal knowledge pertaining to boilers and the theoretical and practical skills in order to efficiently manage and handle steam boilers towards better work performance; • Create opportunities for career advancement and development within an organization; and • Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Perkerjaan (JKKP/DOSH)

Contents• Acts & Regulations Related to Boilers• Types of Steam Boilers• Boiler Operations – Site Visit/Theory• Essential Fittings and Mountings• Preparation for Mandatory Inspection• Types of Test Related to Boilers• Boiler Maintenance• Boiler House/Room Requirements• Construction of Boilers• Water Treatment• Boiler Commissioning• Boiler Accessories• Oral Revision

Who Should Attend :At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice of Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler).


Date : March 19 – 22, 2018; July 23 – 26, 2018 and September 17 – 20, 2018Duration : 4 days Fees: FMM Members RM1886.80 ; Others: RM2098.80

FMM Certificate In Steam Engineer

The 4-days programme on Boiler / Steam Plant Operations and Management focuses on establishing correct practices in Steam Plant Operations. This programme also provides guidance in boiler maintenance procedures. Overall the programme will escalate the knowledge base of participants to become better Operator and Technicians in their own plant. You will gain the practical KNOW-HOW you need and more importantly, confidence to operate steam plant successfully.

Objectives• Provide in-depth professional knowledge and skills for sound and effective Boiler Steam Plant • Operations and Management practices and be acquainted with necessary know-how for operating steam plant successfully.• Provide participants with the necessary tools needed to be a Certified Steam Engineer.• Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses.• Equipped participants with the latest information on steam plant.• Prepare participants for the Steam Engineers Examination conducted by JKKP

Contents• Safety Steam Plant Operation• Factories and Machinery Act• Boiler Construction• Type of Steam• Boiler Efficiency• Boiler Operations• Boiler Fittings• Water Treatment• Combustion System• Boiler Damage and Repair• Steam Turbine• Steam Traps Operations and Maintenance• Materials Used in Steam Plant• Welding• Material Treatment• Chemical Cleaning• Review of Past Year’s Questions



Who Should Attend :Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers Technicians and those who are interested to upgrade their career in Steam Plant Operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations and etc.


Intakes : March and September 2018Duration : 21 days Fees: FMM Members RM4240.00; Others: RM4452.00

FMM Certificate In Safety and Health Officer (Part Time)

In line with the Occupational Safety and Health Act 1994 and its Regulations to ensure a competent person is employed to act as a Safety and Health officer at the place of work, the FMM Certificate in Safety and Health Officer represents a unique effort of FMM Institute to produce a pool of qualified safety officer for the industry towards the prevention and reduction of occupational accidents and hazards at the workplace.

Objectives• Provide in-depth professional knowledge and skills for effective Occupational Safety and Health management practices• Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities• Create opportunities for career advancement and development in Occupational Safety and Health within an organisation• Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH)

Contents• Module 1 : Occupational Safety and Health Management (6 days)• Module 2 : Occupational Safety and Health Legislation (4.5 days)• Module 3 : Occupational Health (5.5 days)• Module 4 : Occupational Safety (5 days)

Who Should Attend :Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries.

Approvedby DOSH



Intake : March 12 – 16, 2018Duration : 5 days Fees: FMM Members RM2756.00; Others: RM2968.00

FMM Certificate In Warehouse Management

The programe is a professional development course to provide skills and knowledge in the operations and management of the store and warehouse in an organisation.

Objectives• Define warehouse management, and inter-departmental relationships• Describe the warehouse operation, warehouse storage systems and conventional storage methods• Plan warehouse improvement programme• Carry out warehouse measurements and effective stocktaking and facility development

Contents• Module 1 : Introduction to Warehouse Management and Warehouse

Operations

• Module 2 : Packing and Picking Operations

• Module 3 : Warehouse Measurement Techniques

• Module 4 : Development of Facility and Warehouse

Who Should Attend :Executives, Officers, Supervisors, and clerical staff who are involved in areas of store and warehouse. It is also suitable for those who are planning to venture into this field of specialization.



Training Schedule for Year 2018

Date TitleFees (RM) PSMB

SchemeMembers Others

1 15 - 16 January Chemical Safety, Waste and Chemical Spillage Management

901.00 1,113.00 SBL Scheme

2 15 - 16 January Increasing Sales Through Effective Sales Negotiation 901.00 1,113.00 SBL

Scheme

3 22 - 23 January Quality Improvement Techniques for QC 901.00 1,113.00 SBL

Scheme

4 25 - 26 January Switchgear Operation and Maintenance 901.00 1,113.00 SBL

Scheme

5 29 - 30 January Leadership & Managerial Competencies 901.00 1,113.00 SBL

Scheme

6 1 - 2 February Operasi Stor & Gudang (Store & Warehouse Operation) 901.00 1,113.00 SBL

Scheme

7 5 - 6 February Effective Leadership and Motivation Skills 901.00 1,113.00 SBL

Scheme

8 8 - 9 FebruaryEffective Telephone Techniques and Courtesies For Everyone

901.00 1,113.00 SBL Scheme

9 22 - 23 February Roles and Responsibilities of EHS Committee Members 954.00 1,166.00 SBL

Scheme

10 5 - 6 March Menangani Ketidakhadiran & Pekerja Bermasalah 901.00 1,113.00 SBL

Scheme

11 12 - 16 March Certificate in Warehouse Management 2,756.00 2,968.00 SBL

Scheme

12 14 - 15 March Attitude is Everything - Being Effective at Work 901.00 1,113.00 SBL

Scheme

13 19 - 20 MarchIntroduction to New 7 QC Tools (7 Management and Planning Tools)

901.00 1,113.00 SBL Scheme

14 19 - 22 March Certificate in Steam Engineer 1,886.80 2,098.80 SBL Scheme

15 26 - 27 MarchHazard Identification, Risk Assessment and Risk Control (HIRARC)

954.00 1,166.00 SBL Scheme

Registration of four (4) or more participants from the same organization will enjoy ONE complimentary seat for fifth (5) participants).** Fees include 6% GST charge, course materials, lunch, refreshments and certificate of attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785


Training Schedule for Year 2018



16 16 - 17 April Effective Communication Skills 901.00 1,113.00 SBL Scheme

17 16 - 17 April Key Account Management 901.00 1,113.00 SBL Scheme

18 19 - 20 April Effective Stress Awareness and Management 901.00 1,113.00 SBL

Scheme

19 23 - 26 April Certificate in Boilerman 901.00 2,098.80 SBL Scheme

20 26 - 27 April Equipment Efficiency through Maintenance Management 954.00 1,113.00 SBL

Scheme

21 8 - 9 May Occupational Safety & Health Management System 901.00 1,166.00 SBL

Scheme

22 14 - 15 May Excellent Filing System for Secretaries and Clerical 901.00 1,113.00 SBL

Scheme

23 17 - 18 May Effective Technical Report Writing For Engineers and Technical Professionals

954.00 1,113.00 SBL Scheme

24 28 - 29 MayHigh Risk Activities including working at Height, Hot Work and Permit To Work

954.00 1,166.00 SBL Scheme

25 21 - 22 June Changing The Workplace Safety and Health Culture 901.00 1,166.00 SBL

Scheme

26 25 - 26 June Blue Ocean Strategy 901.00 1,113.00 SBL Scheme

27 25 - 26 June Enhancing Time & Work Productivity 901.00 1,113.00 SBL

Scheme

28 28 - 29 June Managing A Sales Team 901.00 1,113.00 SBL Scheme

29 2 - 3 July Kaizen 901.00 1,113.00 SBL Scheme

30 9 - 10 July Menangani Ketidakhadiran & Pekerja Bermasalah 901.00 1,113.00 SBL

Scheme






31 23 - 26 July Certificate in Steam Engineer 1,886.80 2,098.80 SBL Scheme

32 30 - 31 July Creative Thinking and Problem Solving 901.00 1,113.00 SBL

Scheme

33 6 - 7 AugustBehavioural Based interview Technique for Effective Selection

954.00 1,166.00 SBL Scheme

34 6 - 9 August Certificate in Boilerman 1,886.80 2,098.80 SBL Scheme

35 14 - 15 August Occupational Safety & Health Management System in Restaurants and Hotels

954.00 1,166.00 SBL Scheme

36 16 - 17 August Effective Stock Taking and Stock Control 901.00 1,113.00 SBL

Scheme

37 27 - 28 August Migrating to ISO9001- 2015 QMS: Made-easy 901.00 1,113.00 SBL

Scheme

38 10 - 11 September

Developing & Writing Effective KPIs 901.00 1,113.00 SBL

Scheme

39 17 - 20 September Certificate in Steam Engineer 1,886.80 2,098.80 SBL

Scheme


Overhead Crane and Lifting Safety 954.00 1,166.00 SBL

Scheme


Best Practice Preventive Maintenance Electrical Distribution System Equipment

901.00 1,113.00 SBL Scheme

42 1 - 2 October Operasi Stor & Gudang (Store & Warehouse Operation) 901.00 1,113.00 SBL

Scheme

43 8 October Warehouse Safety 636.00 742.00 SBL Scheme

44 22 - 25 October Certificate in Boilerman 1,886.80 2,098.80 SBL Scheme

45 29 - 30 OctoberManufacturing Strategies : Cost Reduction Without People Reduction

901.00 1,113.00 SBL Scheme






46 1 - 2 November Sales Presentation 901.00 1,113.00 SBL Scheme

47 19 - 20 November Coaching and Mentoring 901.00 1,113.00 SBL

Scheme

48 3 - 4 December Reduce and Optimize Inventory Cost 901.00 1,113.00 SBL

Scheme

49 6 - 7 DecemberChemical Safety, Waste and Chemical Spillage Management

954.00 1,166.00 SBL Scheme

50 10 - 11 December

Office Administration and Management Skills - What You Do Not Know

901.00 1,113.00 SBL Scheme

51 13 - 14 December Sikap Kerja Positif 901.00 1,113.00 SBL

Scheme

52 Upon Request Employee’s Misconduct and Work Ethics 901.00 1,113.00 SBL

Scheme




Appreciation

The FMM Institute

THANKYOU

would like to

for your continuous support

FMM Institute Sarawak Training Institute... · FMM Institute Sarawak Training Calendar 2018 ......

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Transcript of FMM Institute Sarawak Training Institute... · FMM Institute Sarawak Training Calendar 2018 ......