F M M I n s t i t u t e S a r a w a k 1

Contents

VisionFMM Institute ProfileInstitute NetworkTraining SchemeCustomised In-House Programmes

Communication and Clerical Development• ExcellentFilingSystemforSecretariesandClerical• EffectiveCommunication&CognitiveThinkingSkills• TimeManagement&WorkProductivity

Human Resource and Industrial Relations•MenanganiKetidakhadiran&PekerjaBermasalah• TrainingNeedsAnalysis&DevelopingCompetencyMatrix• EffectiveOfficeAdministration&ClericalSkills

Industrial Safety• ChemicalSafety,WasteandChemicalSpillageManagement• HSELeadershipinCreatingHSECulture• OccupationalFirstAidSkillsandCPR• OfficeErgonomics,BodyInjuries/MusculoskeletalDiseases• EffectiveOccupationalSafetyandHealthManagement• UnderstandingMalaysianOccupationalSafetyandHealthLegislation• HSEPerformanceMonitoring•Work-RelatedInjuriesandManualHandlingAssessment• IncidentNotification,InvestigationandReporting• HIRARCandAccidentPrevention• 8StepstoDevelopinganEffectiveSafetyCulture• EmergencyPreparedness

Maintenance and Technical•Why-WhyPrinciplesandRelatedProblemSolvingToolsandItsApplications• SwitchGearOperationandMaintenance•MainSwitchgear&Sub-SwitchboardMaintenance&Troubleshooting• ElectricalMaintenanceandAudit

Management and Performance Development• StrategicInfluencing• LeadersForTheNewEra:EmotionalIntelligence

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Contents

Operations and Logistics• StoreandWarehouseOperation• ProcurementandSupplyChainManagement• EffectiveLogisticsManagement• PerancangandanPengawalanInventori•WarehouseManagementin21stCentury

Quality System and Productivity Improvement• Kaizen:StrategyofContinuousImprovement•MigratingtoISO9001:2015MadeEasy• QualityImprovementTechniquesforQC• ProductivityImprovementTechniques• 7QCToolsandQCCImplementation

Sales and Marketing• SalesNegotiationsforResults• LeadingYourSalesTeamForResults• DraftingaStrategicMarketingPlan

Supervisory and Motivational Skills• PositiveWorkAttitudeandTeamWork• ExecutiveSupervisorySkillsDevelopment

Certificate• FMMCertificateInBoilerman• FMMCertificateInSteamEngineer•FMMCertificateinSafetyandHealthOfficer

Training Schedule for Year 2017

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FMM Institute ProfileFMM Institute Sarawak Representative Office was officialy opened on October 1,2003locatedatLevel5(South),WismaSTA,No.26JalanDatukAbangAbdulRahim,93450Kuching,Sarawak.FMMSarawakRepresentativeOfficewasupgradedtoFMMSarawakBranchinJuly2016.Ithastwotrainingroomthatcanaccommodatesatotalof36participants.WecoverthewholeregionofSarawaktomeetandmatchthetrainingdemand and to provide adequate knowledge of industrial skills and managementtechniquesoftheindustry.

FMM Institute Sarawak Branch was incorporated as a separate company of theFederationofMalaysianManufacturers(FMM)onJanuary12,1999.Thiseffortwasspecifically toexpandandfocuson its training functions, in linewiththeobjectivesofFMMtodevelopthepotentialsandenhancetheskillsofpersonnelateverylevelintheindustry.Thiswillcreateapoolofmanpowertrainedinallaspectsofindustrialskillsandmanagementcapabilitiestofacethechallengesasthecountrymovesintothestatusofanindustrialisednation.

FMM InstituteSarawak Branchoffersawiderangeoffunctionaltrainingprogrammesto cater to thediverseneedsof themanufacturing sector. Continuingprofessionaleducationprovidestheopportunityfortheworkingpersonneltogainthenecessaryqualifications to upgrade themselves both professionally as well as for self-development.ThisopportunityismadepossiblethroughFMMInstitute’sCertificateprogrammesinselectedareasofindustrialandmanagementskills.

FMM InstituteSarawak Branchprogrammesaswellasthosethatneedtobespeciallycustomisedtomeetthetrainingneedsofspecificindustries,canbeconductedonin-housebasis. Programmeoutlinesandobjectivesarediscussedwith thecompaniesand trainerswill be selected to develop the programmes accordingly. All in-houseprogrammesarepackagedtobecosteffectiveforcompanieswithnocompromiseonthequalityoftheprogrammesandthedesiredresults.

FMM InstituteobtaineditsInstitutionofPrivateHigherEducation(IPTS)statusfromtheMinistryofEducationonJuly19,2001andcurrentlyoffersfourDiplomasintheareaofManufacturing,Logistics,HumanResourcesandIndustrialRelationsandBusinessManagement. Efforts are ongoing to offer Degree andMasters level programmesspeciallydesignedtomeetthetrainingneedsofthemanufacturers.

FMM Institute’s Head OfficeishousedinWismaFMMlocatedatBandarSriDamansara,Kuala Lumpur and has a total of 9 Branches and a Representative Office in Sabahnation-wide.

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FMM Institute – NetworkSarawak BranchLevel5(South),WismaSTA26,JalanDatukAbangAbdulRahim,93450Kuching,SarawakTel:082-332784/787 Fax:082-332785Email:fmmsarawak@fmm.org.myContactPerson:MsBeatriceakOliviaKada

Malacca BranchD3-4,PlazaJayamuda,JalanPelandukPutih(OffJalanOngKimWee),75300MelakaTel:06-2831639/2812827 Fax:06-2838090Email:fmmmalacca@fmm.org.myContactPerson:MsLeongBingYee

Eastern Branch(Pahang,Kelantan&Terengganu)B-8014,2ndFloor,SriKuantanSquare,JalanTelokSisek,25000Kuantan,PahangDarulMakmurTel:09-5156858/6857 Fax:09-5156855Email:fmmeastern@fmm.org.myContactPerson:PnNurulHanisbintiRazali

Penang Branch2767Mukim1,LebuhTenggiri2BandarSeberangJaya,13700Prai,PenangTel:04-3992057/4901/7805 Fax:04-3994863Email:fmmpenang@fmm.org.myContactPerson:MsNazliza

Penang Branch (Sub Office)D’PiazzaMallNo.70-3-56A,JalanMahsuri,BandarBayanBaru,11900PenangTel:04-6302050 Fax:04-6302054Email:fmmpeanng@fmm.org.myContactPerson:MsNazliza

Sabah Representative Office143,1stFloor,BlockQ,LorongPlazaPermai1,AlamesraPlazaPermai,SulamanCoastalHighway,88400KotaKinabalu,SabahTel:088-447580 Fax:088-447570Email:fmmsabah@fmm.org.myContactPerson:MsFlorisaSangau

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FMM Institute – NetworkNegeri Sembilan BranchNo123,JalanS2D31,CityCentreSeremban2,70300Seremban,NegeriSembilanDarulKhususTel:06-6031616/26/27 Fax:06-6031628Email:fmmnsembilan@fmm.org.myContactPerson:PnAlizabintiAhmad

Johor BranchNo1&3,JalanKencanaMas1/1TebrauBusinesspark,KawasanPerindustrianTebrauIII81100JohorBahru,JohorDarulTakzimTel:07-3577613 Fax:07-3577617/7618Email:fmmjohor@fmm.org.myContactPerson:MsJessicaChu

Perak BranchNo1,LorongRajaDiHilir,(OffJalanRajaDiHilir)30350Ipoh,PerakDarulRidzuanTel:05-5488660/550/770 Fax:05-5488221/331Email:fmmperak@fmm.org.myContactPerson:MrMahinderSingh

Kedah/Perlis BranchNo2,LorongBLM1/4BandarLagunaMerbok08000SungaiPetani,KedahTel:04-4403273/628 Fax:04-4426876Email:fmmkedahperlis@fmm.org.myContactPerson:PnMeezaHassan

Kuala Lumpur (Head Office)WismaFMM,No.3,PersiaranDagang,PJU9BandarSriDamansara,52200KualaLumpurTel:03-62867200 Fax:03-62776712/62756064/62761316Email:training@fmm.org.myWebsite:www.fmm.edu.my

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Training SchemesHuman Resource Development Fund (HRDF)EmployerswhoareregisteredwithPembangunanSumberManusiaBerhad(PSMB)areeligiblefortraininggrantsthroughthevariousschemesavailableundertheHRDF.Theschemesareasfollows:

• SBL SchemeEmployers can claim reimbursement from HRDF upon completionof programme. However, approval from PSMB is required prior to commencement of programme by completing the SBL online application form. Traininggrantscanbeconsideredforalltypesoftrainingprogrammes(both in-house and external) for the retraining and skills upgrading ofemployeesrelevanttotheneedsofemployers.

• SBL-KHAS SchemeFMMInstitutewillclaimthecoursefeedirectlyfromtheemployer’saccountwithHRDF.However,approval from PSMB is required prior to commencement of programme by completing the SBL-KHAS online application form. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute prior to commencement of programme.

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Customised In-House ProgrammesIn-House TrainingTrainingcoursesconductedatyourpremiseondatesofyourchoice!Costeffectiveandcanbecustomisedtomeetyourtrainingobjectives.AllFMMInstitute’strainingprogrammescanbeofferedasin-housebasis.

The benefits of FMM Institute in-house training:•Customizedtomeetobjectives•Costeffectiveness•Enhanceteamdynamics•Experiencefacilitatorswithrelevantindustryexperience•Flexiblescheduling•Onsitepracticalsessions

AllprogrammesareclaimableundertheSBLSchemefromPSMB.

Popular In-House programmes:

Quality Systems and Productivity Improvement•FailureModeandEffectsAnalysis(FMEA)•StatisticalProcessControl(SPC)•SystematicOn-Job-Training(OJT)1:TrainingManualPreparation•SystematicOn-Job-Training(OJT)2:EffectiveTrainingandCoachingSkills•SystematicOn-Job-Training(OJT)3:EffectiveTrainingEvaluationTechniques•CompetentOJTTrainerModule4-PresentationSkills•ISO/TS16949:2009InternalQualityAudit•MeasurementSystemAnalysis(MSA)•TraintheTrainer•Awareness,UnderstandingandImplementationofISO9001:2015QMSRequirements•ISO/TS16949:2009Requirements•UnderstandingandImplementingAPQPandPPAP•KaizenforContinuousImprovement•QualityControlTechniquesforQC

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Customised In-House ProgrammesIndustrial Safety and Environmental Management

•ChemicalSafetyandIntroductionofCLASSRegulationsandGHS•ChemicalSafety,WasteandChemicalSpillageManagement•RolesandDutiesofanEffectiveOccupationalSafety&HealthCommittee•Step-by-StepProcesstowardsEffectiveComplianceofOSHA1994Regulations•MachineSafetyandLockoutTagout•IntroductionofCLASSRegulationsandGHS•HazardIdentificationRiskAssessmentandRiskControl(HIRARC)•OccupationalEmergencyFirstAidSkills&CPR•WorkplaceHearingConservation•TowardsTransformingSafetyandHealth•SafetyandHealthCommittee•PredictiveandPreventiveMaintenanceatWorkplace•MasteringSafeForkliftOperation•AccidentPreventionatWorkplace•UnderstandingErgonomicsintheWorkplace•BehaviourBasedSafety&PerformanceMeasurements•EmergencyPreparedness&Response,ChemicalSpills&FireDrill•SafetyandHealthlawsandRegulationsforManagement

Supervisory and Motivational Skills•EssentialSupervisorySkills•BuildingDynamicLeaders•LeadershipSkillsforManagers•PositiveWorkAttitude•EffectiveSupervisoryManagementSkills

Engineering and Maintenance•Switchgear,Operation,MaintenanceandTroubleshooting•MainSwitchboard&Sub-Switchboard,MaintenanceandTroubleshooting

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Customised In-House ProgrammesCertificate Programmes

•FMMCertificateinBoilerman•FMMCertificateinSteamEngineer•FMMCertificateinSafetyandHealthOfficer

Communication & Clerical Development•EffectiveCommunicationSkillsatWorkplace•ExcellentTelephoneTechniques•EffectiveOfficeAdministration&ClericalSkills•InterpersonalSkillsattheWorkplace•EnglishforCustomerService

Operations, Logistics and Export Management•EffectiveStoreWarehouse&InventoryManagement•INCOTERMS2010•SupplyChainManagementSkills•WarehouseSafety•OperasiStor&Gudang•PerancangandanPengawalanInventori

Human Resource and Industrial Relations•MisconductInEmployment•MenanganiKetidakhadiran&PekerjaBermasalah•TrainingNeedsAnalysis&DevelopingCompetencyMatrix•Developing&WritingEffectiveKPIs•BehaviouralBasedInterviewTechniqueforEffectiveSelection•DraftingEmploymentContacts,HRLettersandDocuments

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Communication and Clerical DevelopmentDate : January 9 – 10, 2017 & December 11 – 12, 2017Fees: FMM Members RM901 ; Others: RM1,113

Excellent Filing System for Secretaries and Clerical

RecordsManagementisanefficientandeffectivewayofcontrollingandmanagingtherecordsandfilesofanagencythroughouttheirlifespanrightfromcreationtodisposal.Itwillensurethatrecordsarewellorganized,accurate,reliableandareabletoretrievethemfastandefficiently.Today in business very often we have to depend very much on information anddocuments.Allcorrespondenceswithclientsandfinancialrecords,inparticularmustbeverywellkeptinfiles.Usualproblemshighlightedwere:difficulttoretrievedocuments,noknowledgeunderwhichfilesthedocumentsarefiled,waystofiledocuments,labellingandnamingthefoldersetc.ThereforeSecretariesandClericalstaffwhoarehandlingcompany’srecords,needtogetsomeknowledgeongoodfilingsystemsothatdocumentsarewellorganizedandeasytotrackthemwhenevertheyareneeded.

Objectives•Participantswillbenefitandgainknowledgeonproperfilingsystem.•Betterawarenessoftheimportanceofgoodrecordkeeping-recordsmanagementpractices•Effectivewaysoforganizingandmanagingrecordsofanagency-includingcreation,usageanddisposalofrecords.

Contents•Module1:IntroductiontoRecordsManagement•Module2:FilingSystem•Module3:FilingSystem(Continuation)•Module4:CaringandMaintenanceofRecords•Module5:DisposalofinactiveRecords•Module6:Procedures/guidelinesinvolvedindisposalofrecords•PracticalSession

Who Should Attend :Secretaries,AdministrativeSupervisorsandClericalstaffinvariousorganizationswhowanttoensuretheirrecordsareproperlyfiledandmanaged.

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Communication and Clerical DevelopmentDate : September 25 – 26, 2017Fees: FMM Members RM901 ; Others: RM1,113

Effective Communication & Cognitive Thinking Skills

Cognitive learning is theprocessof learningtheskills thathelpyou learn.Skills likecriticalthinking,logicalreasoning,decisionmakingandmoreplaysamassiveroleindeterminingyourabilitytolearnnewinformationandmakeprogressinlife.Weoftenthinkofartistsasbeingcreative.Scientists,legislatorsandengineersarealsohighlycreativebecausetheyseektouseresearchanddatainnewwaystofindcuresfordiseases,designnewcarsorcomputers,ordrawupnewlawsforhealthcare,forexample.Youdon’thavetobeartisticorwhimsicaltobecreative- just imaginativeandabletothinkoutsidethebox.Whilecommunicationskillsmayappeartobesimpleintheory,andparticipantsmaybelievetheyknowitallevenbeforetheystart,inourexperience. It takes a great deal of repetition, practice and reflection to achieve areasonablelevelofmastery.In dealingwith changes in attitudes and behaviour, it is essential that participantsreallyexperiencetheeffectsofthesewaysofinteracting,andintegratetheirlearningintotheirownpersonalstyle.Manypeoplereceivemessagesmoreeffectivelythroughone sensorymode than theothers—visual, auditoryor kinaesthetic. You canmakeyourmessagesmoreaccessiblebytryingtocoverallofthesemodalities.

Objectives•Developself-awareness,effectivecommunication&interpersonalskillsand/orproficiencyinmanagingcommunicationstyleeffectively.•Provideandreceiveauthenticandpositivefeedback.•Understandhowthedrivetosatisfyneedsunderpinseverythingtheydo.•Distinguishempathicresponsesfromotherresponses.•Dispelcommonnegativemisconceptions.•Useacollaborativeconflict-managementprocesstomanageconflictseffectively.•Acknowledgethevalueofeveryone’scontributiontothecommunicationprocess.

Contents•Introduction•Self-Esteem•CreativeThinkingSkills•EffectiveListening•Brainstorming•LogicalThinking•PracticingEffectiveCommunication

Who Should Attend :Alllevelsofpersonnel

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Communication and Clerical DevelopmentDate : December 4 – 5, 2017Fees: FMM Members RM901 ; Others: RM1,113

Time Management & Work Productivity

TimeManagement isan important tool thateveryemployeeshouldmaster.Havingemployeeswith good understanding on the importance of TimeManagement,willresultsinhighperformance.Combinationof ‘Self TimeManagement’ and ‘OrganizationTimeManagement’willensure the given tasks are carried out smoothly inmeeting the Task Timeline andachievingtheTaskObjectives.ProductivitybeginswithexcellentTimeManagementskills,followedwithProductivityCharacters&Principles, PositiveAttitudeandMindset in ChangeManagement andgreatunderstandinginProductivityCost

Objectives•UnderstandtheTimeManagementtosupporttheOrganisationdevelopment.•UnderstandOurOwnTimeandLifeManagementforSelf-Improvement.•Planandexecutetaskseffectivelyinmeetingthetimeline.•UnderstandProductivity&Cost.•DevelopparticipantsbyunderstandthepowerofSelfCharacters&Principles.•DeveloptheircarrierbymovefromComfortZonetoNewZone

Contents•UnderstandWhatisTimeManagement•TimeManagementProcess•WhatMatterMost•TimeManagement–Procrastination•TimeManagement–PositiveAttitude•ProductivityCharacters•ProductivityPrinciples•ChangeManagement–Attitude&Mindset•Productivity&QualityWorkAttitude•Productivity&Cost

Who Should Attend :Executives,Supervisors,LineLeaders,AdministrativeandClericalstaff

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Human Resource and Industrial RelationsDate : March 6 – 7, 2017Fees: FMM Members RM901 ; Others: RM1,113

Menangani Ketidakhadiran & Pekerja Bermasalah

Organisasi bergantung kepada pekerja untuk mencapai kejayaan. Pekerja yangbermotivasi,berkesandancekapmemainkanperananadalahpentingkearahkejayaan.Organisasipadahakikatnyaadapekerjayangbermasalahdankurangbermotivasiditempatkerja.Penyeliamemainkanperananpentinguntukcubamengubahsuaisikappekerjayangbermasalahdalamorganisasi.

Objektif •Menanganiketidakhadiran•Mengurangkanketidakhadiran•Mempelajarikepentingankaunseling•Mengenalpastibilakaunselingdiperlukan•Membinaciri-cirikaunseloryangberkesan•Membinakeupayaanmenjadiseorangpendengar•Menggunakanproseskaunseling•Membezakanantarakaunselingdengantindakandisiplin

Isi Kandungan•Isu-isuketidakhadiran•Pekerjabermasalah•Pengawalanketidakhadiran•Pengenalankepadakaunseling•Bilakaunselingdiperlukan•Kaunseloryangberkesan•Proseskaunseling•Tindakandisiplin

Siapa Yang Patut Hadir :KetuaJabatan,Pengurus,Eksekutif,PenyeliadanLeader

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Human Resource and Industrial RelationsDate : October 26 – 27, 2017Fees: FMM Members RM901 ; Others: RM1,113

Training Needs Analysis & Developing Competency Matrix

Finding real training needs and ensuring that those training needs are dealt withproductively is crucial toquality training inorganizations. Trainingneeds analysis isvitalforsounddecision-makingprocessinordertoselectanddesigneffectivetrainingprogrammes.

Objectives•Implementthetrainingneedsanalysisprocess•Planthetrainingneedsanalysiseffectively•Conductthetrainingneedsanalysis•Determineindividualtrainingneeds•Determineorganizationaltrainingneeds•Determineoccupationaltrainingneeds•Obtaininformationeffectively•Developingcompetencymatrix

Contents•Module1:Introduction•Module2:ConductingYourAnalysis•Module3:PlanningYourTrainingNeedsAnalysisWork•Module4:ConductingYourAnalysis–IndividualTrainingNeeds•Module5:AnalysisofOrganizationalTrainingNeeds•Module6:AnalysisofOccupationalTrainingNeeds•Module7:ObtainingTheInformation•Module8:DevelopingTheCompetencyMatrix

Who Should Attend :Trainers, Managers, Executives, Human Resource Development Specialist andothers who make decisions about training and involved in analysis, designing andimplementingorganisationaltrainingplans.

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Human Resource and Industrial RelationsDate : November 6 – 7, 2017Fees: FMM Members RM901 ; Others: RM1,113

Effective Office Administration & Clerical Skills

TheClericallevelplaysavitalroletosupportthemiddlemanagementinaccomplishingorganizationalgoalsandobjectives.However,duetotheroutinenatureoftheirjob,thisleveloftenexperienceboredomsettinginanddemotivation.Theclericallevelisalsooftenneglectedwhenitcomestotraininganddevelopment.Thisprogrammeisdesignednotonlytoenhanceclericalskillsbutalsoincreasestaffmotivationlevelsandcreateapositiveattitudetowardstheirjobs.

Objectives•Establishingroles&responsibilities•Applyingpositivethinking•Developingpositiveattitudeattheworkplace•Developingapositiveappearance•Importanceoftelephonecommunication•Howtocommunicateeffectively•Writingeffectively•Usingtherightbodylanguage•Handlingofficedocumentation&filing•Managingrecords

Contents•Unit1:Roles&ResponsibilitiesofAdministrators•Unit2:PositiveThinking•Unit3:BuildingSuccessAttitude•Unit4:PR&CommunicationSkills•Unit5:TelephoneTechniques•Unit6:FilingSystems•Unit7:DocumentAdministration•Unit8:ManagementofRecords•Unit9:WritingSkills

Who Should Attend :ClericalStaffs,Administrator,AdminAssistant,Accounts/WarehouseandProductionClerkoranyonewhoisinvolvedwithadministration&clericaljob.

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Industrial SafetyDate : January 16 – 17, 2017Fees: FMM Members RM954 ; Others: RM1,166

Chemical Safety, Waste and Chemical Spillage Management

The use of chemicals and the production of waste in developed and developingcountries have been increasing significantly during the past three decades. It is nodoubtthatchemicalsandtheirwasteswillcontinuetoplayanimportantroleinthearenaofindustries.However,boththesechemicalsandtheirwastewillposeseriuosdangerintheeventwearenotabletomanagethemproperly.Theaimofthistrainingistoeducatetheparticipantsonchemicalsafetytheimportanceand thepropermannerofWasteManagement according to EnvironmentalQualityRegulationsonScheduleWastesandthemethodofcontrollingandmanagingchemicalspillage.

Objectives•FulfillthelegalrequirementundertheFactoryandMachineryAct1967,OccupationalSafetyandHealthAct1994andtheEnvironmentalQualityAct1974withreferencetospecificRegulations•Createawarenessamongtheparticipantsontheill–effectsofchemicalsandschedulewastes•Helpidentifyroutesofentryofchemicalsintothebody•Enableparticipantstousethevarioustechniquesandtoolstoconductpropercontrolmeasurestoeliminateorreduceormanagewastes•Demonstratetotheparticipantsonhowtomonitoremissionsinordertominimizelossoflivesandpropertybyearlypro-activedetection.•AssistparticipantstoidentifyandmanageproperPersonnelProtectiveEquipment•Helpparticipantstoimplementtheproperproceduresinhandlinghazardouschemicals•Equipparticipantstoprepareforanemergencyresponse•EnableparticipantstounderstandChemicalSafetyDataSheet

Contents•RegulationsrelatedtoChemicalSafetyandScheduleWasteManagement-EnvironmentalQualityAct1974,FactoryandMachineryAct1967andOccupationalSafetyandHealthActandRegulations1994•ObligationsofEmployersandEmployees•IntroductiontoChemicalSafety•TheImportanceofChemicalsSafetytotheworkers

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Industrial Safety•HealthRiskofChemicals•RoutesofEntryofChemicalsintothebody•ManagementofChemicals•VideoShowonChemicalSafety•UnderstandingChemicalSafetyDataSheet–apracticalsession•ProperuseofPersonnelProtectiveEquipment•Do’sandDon’tsinchemicalSafety•GeneralGuidelines•DefinitionofScheduleWastes•Historicaldevelopmentsandproblemsofwastedisposal•Identificationofwastesproduced•Settinggoalforwastemanagement•Managingwastes-elimination,reduction,reuse,segregation,storage,transportation,treatmentanddisposalofwaste.•Advantageofwastemanagement•ManagementofChemicalSpillage•Itemstocontrolofchemicalspillages•TheimportanceofPersonnelProtectiveEquipmentinrelationtochemicalspillages.

Who Should Attend :Chemicalhandlers,SafetyOfficers,SafetyandHealthCommittee,EmergencyResponseTeam,Purchasers,Storepersonnel,Laboratorypersonnel.

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Industrial SafetyDate : March 6 -7, 2017Fees: FMM Members RM954 ; Others: RM1,166

HSE Leadership in Creating HSE Culture

This course focuses on the importance of leadership role in creating positive HSECulture tomakeHealthandSafetya trulydynamicandcontinuousconcern for thewell-being of every personwho comes into contactwith the organization, be theyemployees,contractors,customersorsuppliers.The main target of this course is to create awareness on the importance of HSEleadershipincreatingpositiveHSECultureandbecomeeffectiveHSELeaders

Objectives•IdentifyfactorstobecomeEffectiveLeaders•ListthelevelsofefforttoDevelopSafetyculture•ListthestepsinProblemSolving•IdentifytypesofDecisionMaking•ProvideexamplesofEffectiveCommunication•IdentifysolutionsinmanagingResistance

Contents•WhyHSELeadership•IntroductiontoHSELeadership•StrategicPlanning-ImmediateLevel•StrategicPlanning-IntermediateLevel•StrategicPlanning-UltimateLevel•ProblemSolving•Commitmenttoadecision•StrategicCommunication•ResistancetoChange•HSECultureLadder

Who Should Attend :CEO,Managers,Engineers,Supervisors,SafetyOfficers.SafetyandHealthCommittee

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Industrial SafetyDate : March 30 – 31, 2017 & October 23 – 24, 2017Fees: FMM Members RM901 ; Others: RM1,113

Occupational First Aid Skills and CPR

Preventionisstilloneofthebestmethodsagainstaccidentsattheworkplace.However,eventhebestpreventiveeffortssometimefailanditisthereforeprudenttoprepareforsucheventualities.Ithasbeenshownthatproperinitialhandlingoftheaccidentvictims contributes significantly to the final outcome and oftendetermines if a lifecouldbesaved.ThisprogrammewillimpartthebasicpracticalknowledgeofFirstAidaditincludesasessiononCardiopulmonaryResuscitation(CPR)tohelpparticipantspossesslife-savingandlife-sustainingskills.Knowledgeinfirstandmakesthedifferencebetweenlifeanddeath.

FirstAidCertificateswillbeawarded toparticipantswhopassboth theTheoryandPracticalExam.

Objectives•Beawareoftheimportanceofsafetyproceduresandprinciplesofahealthylifestyle;•Understandbasicfirstaidprinciplesanditsprocedures•Identifycommoninjuriesattheworkplaceandhowtodealwiththem;and•Processlife-savingandlife-sustainingskills.

Contents•WoundandBleeding•MusculoskeletalInjuries•BurnInjuries•Shock•BasicLifeSupport•PatientTransport

(BothTheoryandPracticalTestwillbeconductedattheendofthecourse)

Who Should Attend :ThisprogrammeisspeciallydesignedforallManagementStaff,Supervisors,ProductionWorkersandespeciallythoseinhigh-riskcategoryatworkplace.

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Industrial SafetyDate : April 12 -13, 2017Fees: FMM Members RM954 ; Others: RM1,166

Office Ergonomics, Body Injuries / Musculoskeletal Diseases

Musculoskeletaldisorders(MSDs)areapotentialriskforallsectorsandoccupations.Theycancausediscomfort,fatigue,pain,injury,andillnesstoworkers.Infact,work-relatedmusculoskeletal injuries are themost frequent type of lost-time injury andare the largest source of lost-time worker compensation costs. Office ergonomicscourseidentifiestheriskfactorsassociatedwithpoorergonomicpositioningbutmoreimportantlythecontrolsnecessarytopreventMusculoskeletalDisorders(MSD)fromoccurring.Overuseand“wearandtear”injuriescontinuetobeamongthemostcostlyworkrelated injuries in industrytoday.Thesepainsandstrainscanrangefrommilddiscomfortorleadtoseverepainanddisability.

Objectives•Identifycommonofficeergonomicriskfactorsanddeterminesolutionstomitigatetheseriskfactors.•Understandbasicmethodsofidentifying,selectingandimplementingofficeergonomicsolutions.•Selectappropriateengineeringandadministrativecontrolstomitigateofficeergonomicriskfactors.•Knowthemaincharacteristicsofwork-relatedMSDs•LearncommoncausesofMSDs•Getpracticaltipsaboutliftingandothermanualmaterialwork•Understandtheimportanceofdevelopingapreventionprogram

Contents•Introduction•ErgonomicsDefined•MusculoskeletalDiseases(MSD)•IdentifyingErgonomicsRiskFactors•ErgonomicGuidelines•WorkstationLayout

Who Should Attend :Middlemanagers,HSEManagers, Supervisors,UnitHeads, Safety&HealthOfficers(SHO’s), Team leaders, various employees whose success depends on their abilityto perform their responsibilities clearly, to be understood and to influence howanother person performs, and create positiveworking relationships for continuousimprovementonoccupationalsafety,healthandwelfare.

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Industrial SafetyDate : April 17 – 18, 2017Fees: FMM Members RM954 ; Others: RM1,166

Effective Occupational Safety and Health Management

Thepurposeofthistrainingistocreateasafeandhealthyworkplace.OccupationalSafetyandHealth is theresponsibilityofall includingtheemployees. OccupationalSafetyandHealthCommitteeistoassistthemanagementinprovidingasafeworkplace.A well trained group of employees including the Occupational Safety and HealthCommitteeisaveryvaluabletooltohelpmanagementprovideasafeworkplaceforall,andalsoimprovesthebottomlineofanycompany,largeorsmall.

Objectives•Demonstratetotheparticipantsontheimportanceofaneffectiveoccupationalsafetyandhealthcommittee.•UnderstandtheimportantprovisionsoftheFactoryandMachineryAct,OSHActanditsRegulationsespeciallytheSafetyandHealthCommitteeRegulations.•Enableparticipantstousethevarioustechniquesandtoolstodeterminetherootcauseoftheaccidentandtoanalysethefindingssoastopreventsuchreoccurrence•Todemonstratetotheparticipantsontheimmediatestepstotakeaftertheoccurrenceofanyaccidentorincident.•Equipparticipantsontheskillofinterviewingtheinjuredandthewitnesses•IdentifyingsourcesofAccidentInvestigation.•PrepareparticipantstoconductHazardIdentification,AnalysisandControl

Contents•IntroductiontoOccupationalSafetyandHealthManagement•ElementsandcomponentsofOccupationalSafetyandHealthManagement•TheimportanceofaneffectiveOccupationalSafetyandHealthCommittee•AdheringtotheLegalrequirements–theFactoryandMachineryActandOSHA•AccidentPrevention•AccidentInvestigation•Hazardidentification,RiskAssessmentandControl•SummaryandAssessment

Who Should Attend :Safetycommitteemembers,ProductionStaff,SafetySupervisors,andotherpersonnelwhosefunctionsincludesafetyandhealthmatters.

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Industrial SafetyDate : May 11 – 12, 2017Fees: FMM Members RM954 ; Others: RM1,166

Understanding Malaysian Occupational Safety and Health Legislation

Recentsignificantchangestothesafetylegislation,includingtheOccupationalSafetyandHealth (Classification, LabellingandSafetyDataSheetofHazardousChemicals)Regulations 2013, place the onus firmly on employers to ensure a safe workingenvironment.Thisprovenprogramisdesignedtoprovideasoundunderstandingofthedutiesandresponsibilitiesofmanagementandstaff,includingsafetyandhealthcommitteemembers,oncompliancewith the legal requirementsunder thecurrentsafetyandhealthlaws.

Objectives•HaveabetterunderstandingoftheFactoriesandMachineryAct1967andOccupationalSafetyandHealthAct1994•Haveabetterunderstandingonsafeworkpracticesandsolvingsafetyandhealthproblemsintheworkplace•Beabletoensureasaferworkplacethroughcompliancewiththelaw

Contents•Introduction•MainprovisionsoftheFactoriesandMachineryAct1967,itsRegulationsandOccupationalSafetyandHealthAct1994•SalientprovisionsoftheOccupationalSafetyandHealthRegulations

Who Should Attend :Production and HR Staff in managerial positions, Safety and Health committeemembersandFreshgraduates

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Industrial SafetyDate : June 19 – 20, 2017Fees: FMM Members RM954 ; Others: RM1,166

HSE Performance Monitoring

This course has been specially designed to expose the participant to lagging andleadingindicatorinHSEperformancemonitoring.Theoverallobjectiveofthisprogramistoenabletheparticipanttodesigntheirownperformancemonitoringdashboard.

Objectives•Identifythereasonformonitoring•Describethedifferencebetweenlaggingandleadingindicator•IdentifyinputforLeadingindicator•Designownlaggingandleadingindicator

Contents•Whatisperformancemonitoring?•Whyperformancemonitoring?•Initialreview•Laggingindicator•Leadingindicator•Exerciseforleadingindicator•Dataarrangement•Exercisefordataarrangement•Monitoringdashboard•Exerciseformonitoringdashboard

Who Should Attend :Office staff, Administrative staff, Safety Officers, Safety and Health Committee,SupervisorsandManagers

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Industrial SafetyDate : July 27 – 28, 2017Fees: FMM Members RM954 ; Others: RM1,166

Work-Related Injuries and Manual Handling Assessment

80% of work-related injuries and serious body pains are due to manual handlingactivitiesatworkplaces.Thisphenomenonaffectworkers’safety,healthandwelfare.Companies losehugeamountofmoneyandresourcestoo.Thiscourseprovidesanopportunityintothestudyofwork-relatedinjuries,painsanddisabilities,ergonomichazardsandmanualhandlingassessmentprocess.Itaddressesworkers’relationshipwith the jobs, identifying the duties of employees and employers inmanaging thehazardsandmanualhandlingactivities,andexplainswhattodoifworkhazardsandtheassociatedrisksarenoteffectivelycontrolled.

Objectives•UnderstandthevariousregulationsandstandardsofOccupationalSafety&HealthActs(OSHA1994)setbythegovernmentincludingthepenaltiesforadmittingwrongdoings.•Definethetypesofergonomicshazardsandsourcesofthesehazards.•Explainhowcountermeasurescanbedevelopedandpotentialbarrierstoestablishit.•Discusstheeffectsofpoorworkingconditionsandunhealthyenvironmenttotheemployees•Conductbasicmanualhandlingassessmentprocess.•Discussthecausesofworkplaceaccidents,therequirementsforsafeguardingthoseaccidentsandidentifyingthemethodstopreventaccidents.•Developvariouspracticalwaystocreatehealthyandsafeworkingenvironment.

Contents•OverviewofOccupationalHealth&SafetywithinthecontextofMalaysianenvironment.•Currentissues,statisticsonHealthandSafety,majorconcerns•RoleandResponsibleofEmployersandEmployees•TypeofHazards,RisksandPotentialAccidents•UnsafeActs,UnsafeConditions&RootCauseAnalysis(RCA)•IdentifyingErgonomicsHazardsandRisks•Workstationrelatedhazardsandrisks•SourcesandSymptomsofErgonomicsHazardstoEmployeesandWorkplaces

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Industrial Safety•MusculoskeletalDisorders(MSD)andBodyPains•ManualHandling,RepetitiveWork,ExcessiveLifting,Poor/AwkwardPostures•ProlongedSittingvs.ProlongedStanding•Backpains•SickBuildingSyndrome(SBS)–HealthRisksforworkers•Countermeasuresandsolutionstopreventinginjuries/painstoemployees.

Who Should Attend :This course is designed for managers, senior executives, departmental heads,supervisors, techniciansandadministrativepersonnel.Alsohighly relevant tosafetyandhealthcommitteemembers.

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Industrial SafetyDate : August 21 – 22, 2017Fees: FMM Members RM954 ; Others: RM1,166

Incident Notification, Investigation and Reporting

This course is designed specifically tomeeting the needs in implementing incidentinvestigationandreporting.Thefocusofthecontentisonthe‘how’partratherthantheory.Thescopeincludesanintroductiontotheterminologyinincidentinvestigation,processinvolvedintheincidentinvestigation,andactualreportingofincidentsinvestigation.Theoveralltargetofthiscourseistoenableparticipantstoconductaninvestigationandprepareareportwhenthesituationrequired.

Objectives•Identifybasicdefinitioninincidentinvestigation•Identifyformfornotificationandreporting•Describetheincidentinvestigationstagefromnotificationtoreporting.•Preparethenotificationandreport.

Contents•Topic1:Definitioninincidentinvestigation -Definition -Responsibilities -Whyinvestigate•Topic2:NotificationandReportingform -JKKP6-Reportforoccupationalaccident/dangerousoccurrence -JKKP7-Reportforoccupationalpoisoning/occupationaldisease -JKKP9-Dataforaccident -JKKP10-Dataforoccupationalpoisoningandoccupationaldisease -JKKP8-RegisterofAccident,DangerousOccurrence,Occupational PoisoningandOccupationalDisease•Topic3:Incidentinvestigationandreportingprocess. -Documentinincidentinvestigation -Datacollection -Interview -Analysis -Reporting•Topic4:Incidentinvestigationexercise -Notification -Reporting

Who Should Attend :SafetyandHealthCommittee,SafetyandHealthOfficer,SupervisorsandManagers

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Industrial SafetyDate : September 18 – 19, 2017Fees: FMM Members RM954 ; Others: RM1,166

HIRARC and Accident Prevention

Atwodaysprogramtoprovideanunderstandingonmanagingsafetyandhealthriskatworkplacethroughhazardidentification,riskassessmentandimplementingeffectivecontrolswithaccidentpreventionsatworkplace

Objectives•Toprovideparticipantswithastructuredsystemforidentifyinghazards,assessingrisksassociatedwiththosehazard,puttinginplacemeasurestocontroltheunacceptableriskandtoreviewthecontrolmeasurestoensuretheyareeffectiveandhavenotintroducednewhazards

Contents•Introduction•OccupationalHealthandSafetyManagementSystem•DefinitionandConcepts•ProcessofHIRARC•HazardIdentification•ControlMeasures•Monitoring•PracticalClassroomExercise•CaseStudyandChallengesinHIRARC

Who Should Attend :TheprogramistailoredtomeettheneedsofSupervisors,Executives,EHSteamleadersorgroupleaderswhoaretakingchargeofcompany’ssafetyandhealthmanagementandareworkingtowards1SO18001certification.ItwillprovideoverviewawarenessonHIRARC.

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Industrial SafetyDate : October 11 – 12, 2017Fees: FMM Members RM954 ; Others: RM1,166

8 Steps to Developing an Effective Safety Culture

Aneffectivesafetycultureiswidelyacceptedasbeingtheessentialcomponentofanorganization’ssafetymanagementsystem.Aculture,justlikeapersonality,isuniqueto each organization. A culture can either be supportive and stimulating or, if notcarefullydeveloped,highlydebilitatinganddestructive.This2-dayscoursewillprovideyouwiththeall thenecessarytools tocreateyourownuniqueandeffectivesafetyculturethatwillempoweryourworkforce.Bydevelopingandmaintaininganeffectivesafetyculture,anorganizationwillcreateasatisfiedandempoweredworkforcewhileenhancingtheirorganization’sreputationandprofile.

Objectives•Developaclearunderstandingofhumanfactorsandtheirimportanceindevelopinganeffectivesafetyculture•Appreciatetheelementsofsafetymanagementsystemsandtheirpurpose•Assesstheconsequencesofbehavioralactsandomissionsasprimecausesofaccidentsandadverseevents•Understandhowtodevelopastep-by-stepsafetyculturalimprovementprogrammewithinyourownorganization•Implementskillsforidentifying,evaluatingandimplementingcosteffectivesolutionsforinfluencingbehavioralchange

Contents•Safetycultureandsafetyclimate•Theinfluencefactor•Leadershipandculture•Improvingsafetyperformance•Identifyingproblemareas•Dependent,independentandinterdependentcultures•Planningforchange•HSEculturalchangemodel•Howandwhentointervene•Keyperformanceindicators•Successfactorsandbarriers•Attitudequestionnaires

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Industrial Safety•Safetycultureandbehaviouralsafety•Humanfactors•Negativeandpositivedimensions•Taylor,Herzberg,McGregorandMaslow•ABCanalysis(antecedents,behaviourandconsequences)•Whatdrivesbehaviour•Naturalpenaltiesandconsequences•Establishingthecurrentstatusofasafetyculture•Informationinputsandquestionnaires•Casestudiesfromdifferentorganisations•Managingpeopleandtheirattitudetosafety•Developingquestionnaires•Personalactionplans

Who Should Attend :Everylinemanagersandsupervisors,Productionandprocessengineers,Maintenancepersonnel,HSEpersonnel,Human resourcesprofessionals andanyotherpersonnelwho are involved in planning and implementing organization’s HSE managementsystem.

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Industrial SafetyDate : November 23 – 24, 2017Fees: FMM Members RM954 ; Others: RM1,166

Emergency Preparedness

Accidents happen at any time and emergency situation is chaotic. Any emergencythat arises from an accident often escalates into a crisis affecting employees andthecommunitiesaswellas thesmoothoperationof thecompany. TheEmergencyPreparedness Plan can reduce the impact of an emergency and promote businesscontinuity.

Objectives•Assessthevulnerabilityofthecompany’soperation•Formulateanemergencypreparednessplan•Complywithregulatoryrequirements

Contents•Introduction.•DefinitionsofkeyOSHtermsandrequirementsfortheplan.•Typesandlevelsofemergency.•TheassessmentsofvulnerabilityusingJobSafetyAnalysisandRiskAssessment.•Theemergencypreparednessplan.•TheelementsofanEmergencyPreparednessPlan:organizations,teams,communications,recoveryandevaluations,drills,checklist,etc.•Businesscontinuityplan.•Regulatoryrequirements:•OccupationalSafetyandHealthAct1994.•Practical.

Who Should Attend :Safetyandhealthcommitteemembers,HumanresourcesstaffwithsafetyandhealthresponsibilitiesandHeadofDepartment

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Maintenance and TechnicalDate : January 19 – 20, 2017Fees: FMM Members RM901 ; Others: RM1,113

Why Why Principles and Related Problem Solving Tools and Its Applications

The two days training will give an overview and practical application ofWhyWhyAnalysis in particular and other relevant tools in references to the production andqualityissuesatworkplace.

Objectives•Todeterminetherootcauseofadefectorproblem•Toarresttherootcauseofaproblemmainlyinproductionandqualityworkareas

Contents•DefinitionofProblemandProblemSolvingTools.•WhataretheprimarytechniquesinAnalysis.•WhatisaFishboneAnalysis?•8DPrinciplesanditsapplicationsinresolvingproblemsatworkplace.•Theapplicationof5W’s1HandPDCA•WhatisWhyWhyAnalysisandthePrinciples•HowtoconducttheWhyWhyAnalysis•WhoshouldconductWhyWhyAnalysis•HowtomaketheWhyWhyAnalysisEffective•WhyWhyusingExcelSpreadSheet•TabularapplicationofWhyWhyAnalysis•CorrectiveandPreventiveActions•WhataretheshortfallsoftheWhyWhyAnalysis

Who Should Attend :Theprogramistailoredtomeettheneedsoftheproductionandqualityexecutiveskeenintheunderstandingandapplicationoftheproblemsolvingtoolsatworkplace.

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Maintenance and TechnicalDate : June 15-16, 2017Fees: FMM Members RM901 ; Others: RM1,113

Switch Gear Operation and Maintenance

SwitchgearisalsoknownasanElectro-MechanicalEquipmentordeviceusedtocloseand open circuit. It is designed and manufactured to operate in various mode ofoperation,manually,semi-autoorfullyautomaticsuitabletotherequiredapplication.This particular course is designed to provide advance knowledge and appropriateguidanceastotherightproceduresintheoperation,maintenanceandtroubleshootingof switchgears. For safety reasons, switchgear has to be equipped with specificprotectivedevicestosafeguardtheswitchgearitselfandtheswitchgearoperators.Thecurrentchallengers,especiallyfortheswitchgearoperators(competentpersonnelastomeettherequirementsstipulatedbytheElectricityActandRegulations),whonormallymaynotbefullyequippedwithmuchknowledge,experienceandfamiliarizationontherightapproachhandlingofswitchgears,maintenanceandtroubleshooting,andasaresulttheymaynotbefullycapableinrectifyingproblemsofswitchgearsundertheircares.Thisoftenresultinextracostincurredbyengagingexternalexpertisetorectifytheproblemsofswitchgears.Every technical personnel deeply involve in the operation and maintenance ofelectrical installation in the industries should be seriously aware the necessity ofobtainingextensiveknowledgeintheoperation,maintenanceandtroubleshootingofswitchgears.

Objectives•Abletogainextraknowledgeontheoperation,maintenanceandtroubleshootingofswitchgears.•Abletoperformtherightapproachontheoperation,maintenanceandtroubleshooting.•Abletoreducedowntimeduetofailuresofswitchgears.

Contents•Introduction•Typeofswitchgears•Applicationandratingsofswitchgears(HighandLowVoltages)•HandlingandManagingSwitchgear•OperatingProcedures•Maintenanceofswitchgear•Typesofmaintenance•Conditionalbasemonitoringmaintenance•Testingofswitchgear•Typesofswitchgearfault•Maintenancerecordkeepingandanalysis

Who Should Attend :Technicalpersonnelwhoaredirectly/indirectlyinvolveintheoperation,maintenanceofelectricalinstallationsystemsuchasManager,Engineer,Technician,Chargeman,etc.intheindustries(manufacturingindustries,serviceindustries,commercial,education,hospital,security,etc.).

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Maintenance and TechnicalDate : August 28-29, 2017Fees: FMM Members RM901 ; Others: RM1,113

Main Switchgear & Sub-Switchboard Maintenance & Troubleshooting

Main Switchboard functionalities include receiving, control, protection anddistributionofpowersupplytotheloadrequired.Sub-switchboardactasasupportto themain switchboard in case of bigger power distribution network to the loaddemand is required. Theoptimumand excellent performanceofmain switchboardandsub-switchboardarehighlyexpectedtoensuresmoothoperationof thepowerdistributiontotheconnectedload.Toachievetheobjectivesofoptimumandexcellentperformanceofthemainswitchboardandsubswitchboard,itshouldbeoperatedandmaintainedbytrainedandauthorizedtechnicalpersonnel.This particular training ismainly focus onproviding theup to date knowledge, theappropriateapproachandproceduresofoperation,maintenanceandtroubleshootingofmainswitchboardandsub-switchboard.

Objectives•Gainuptodateknowledgeandtheappropriateproceduresofoperation,maintenanceandtroubleshootingofmainswitchboardandsub-switchboard•Beabletominimizedowntimeduetofrequentfailuresofpowerdistributiontotheconnectedload•Beabletoreducecostofmaintenanceand•Beabletoensuresmoothoperation

Contents•IntroductiontoMainSwitchboardandSub-switchboard•Componentsofmainswitchboard,sub-switchboardandfunctionalities•Dailyoperationofmainswitchboardandsub-switchboard•Whatarethecommonfaultsnormallyoccursonthemainswitchboardandsub-switchboard,andhowtominimizethefaults•Troubleshootingmethods•Switchboardandsub-switchboardprotection(overcurrent,overload,earthleakage)•Typesofmaintenancetobeappliedforthemainswitchboardandsub-switchboard•Testingofmainswitchboardandsub-switchboard•Earthingsystemofmainswitchboardandsub-switchboard•Calibrationofprotectivedevices(overcurrentandEarthfaultrelay)•Generalcleaningofswitchboardandsub-switchboardrooms•EffectiveVentilationsystemofmainswitchboardandsub-switchboard

Who Should Attend :Technicalpersonnelwhoaredirectly/indirectlyinvolveintheoperation,maintenanceofelectricalinstallationsystemsuchasManager,Engineer,Technician,Chargeman,etc.intheindustries(manufacturingindustries,serviceindustries,commercial,education,hospital,security,etc.).

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Maintenance and TechnicalDate : October 30 – 31, 2017Fees: FMM Members RM901 ; Others: RM1,113

Electrical Maintenance and Audit

Electricalinstallationsystemforbuildingisanelectricalinfrastructureinstalledwiththemainobjectivetoprovideelectricalfacilityusedtoenergizealltheelectricalequipmentandelectricaldevicesinthebuilding.Theelectricaloperationalmodevaries(24hrsaday,portionofadayetc.)dependingon the requiredoperational scheduledof thebuilding.Thisparticularcourseisdesignedtoprovideadvanceknowledgeandthemostrelevanceapproachinmaintainingelectricalinstallationsystemandauditingworkstoverifythestatus of performance. There are number of caseswhere the electrical installationcausedseriousdisturbances(frequentbreakdown)duringthedailyoperation,duetolackofmaintenance.Thisincident(frequencyofbreakdown)aspubliclyrecognizedisthemajorfactorthatcauseddisruptiontothedailyoperationofthebuilding.Withlessknowledgeandexperience,themaintenanceteamnormallywillspendmoretimetorectifyanyelectricalfailureoftheelectricalinstallation.Thereforeitisanecessityforelectricalmaintenanceteamtoupgradetheirknowledgeandexperiencetobemoreefficientintheirdailyworks.

Objectives•Abletoupgradetheirknowledgeandknowhowinthemaintenanceofelectricalinstallationandsubsequentlyperformauditingworks.•Abletoperformmaintenanceinamoreappropriatemanner.•Abletoreducedowntimeduetofailuresofelectricalinstallation.

Contents•Introduction•MaintenanceObjectives•Whentodomaintenance?•Whattomaintain?•Electricalsupplysystem•Typesofmaintenance•ConditionalBaseMonitoringmaintenance•MaintenanceofHighVoltageSwitchboard/switchgearpanel•MaintenanceofLowVoltageSwitchboard•MaintenanceofLowVoltageSwitchgears(ACB,MCCB,FuseSwitch,SwitchFuse)

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Maintenance and Technical•Maintenanceofstandbygenerator•MaintenanceofUninterruptablePowerSupplyUnit(UPS)•MaintenanceofCapacitorBank•Maintenanceofmotor•Maintenanceofwiring•Maintenanceofstreet/compoundlightingssystem•Auditingelectricalsystemofinstallation.

Who Should Attend :Technical personnel who are directly/indirectly involve in the operation andmaintenanceofelectricalinstallationsystem,suchasManager,Engineer,Technician,Chargemanetc.

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Management and Performance DevelopmentDate : May 29 – 30, 2017Fees: FMM Members RM901 ; Others: RM1,113

Strategic Influencing

Gettingpeopletodowhatyouwant/needthemtodocanbethemostdifficulttaskfacedbyleaders,managers,CEOs,oranyoneinthissituation.Howdoyouinfluencepeoplesuccessfully?Doyouhavetheskillsininfluencingthem?Whattypeof“secretweapon”doyouhave?Doyoucountonthepowerofyourposition,ordoyoubelievethatgoodpeopleshouldnothavebeentoldwhattodo?Youcanexperiencepleasureasamasterofinfluencing.Anyonecanhammerasquarepeg into a round holewith enough brute force, but it is generally not particularlypleasurableforthewielderofthehammer,thepeg,ortheroundhole.Yourultimatepowerofinfluenceleavesbehindtheresultwherenoonefeelsbruisedorabused.Thisprogrammeisdesignedtoimpartyouwithspecificskills,behaviours,andattitudesnecessary to achieve the desired results without relying on authority. It includessimulations,roleplayingactivities,andinteractiveworkshopstogiveyouthenecessarypracticalexperience.

Objectives•Discoverourinfluencingtendenciesandhowwecaneffectivelyinfluenceotherstogainwillingcooperation•Learnprinciplesofinterpersonalskillsthatwillminimizeresistanceanddevelopwin-winsituations•Communicateinanauthenticandclearmannerinordertobreak-downbarriersandtoenhancebuy-in•Acquireskillstoempowerandholdothersaccountablefortheiractions•Diagnoseandmanageconflictseffectivelyinordertoachievecorporategoals

Contents•ThePowerofInfluence•InfluencingtoHoldotherAccountable•InfluencingthroughAuthenticCommunications•InfluencinginConflicts

Who Should Attend :Anyonewhointendstobesuccessfulininfluencingpeople

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Management and Performance DevelopmentDate : July 24 – 25, 2017Fees: FMM Members RM901 ; Others: RM1,113

Leaders For The New Era : Emotional Intelligence

Theseareperhapstheinterestingquestionscommonlyasked,openlyorprivately,inyourorganization:

1. Whydoesanobviouslyintelligentleadermakeasillydecisionorcommentwhenitiscleartoeveryonethatitissilly?

2. Whydosomeleaderswarmtheenvironmentwhentheywalkintotheofficeorworkarea,whileotherleaderssendchilldownthespineofothers?

3. Whatisthereasonsomeleadersinspirefearwhenothersarouserespect?4. How come people only dowhat they are toldwhen reporting under you, but

suddenlyfulloflifeandinitiativeswhenreportingtoothers?5. TheCEOdisease:“ThehigherIclimb,thelessIknow”.Whyisthat?6. Mostimportantly,whyamIortheorganizationnotmoresuccessful?

Ifthesearefamiliartoyou,welcometotheworldofE.I.,orEmotionalIntelligence.

JohnMaxwell says inaboldstatement:Everythingrisesor fallson leadership.Howtrue!LeadersfortheNewEraunderstandthatthechallengesofallkindsdemandtheskillstoworkwithpeople,andthattheimpersonalleadershipofyearspassedwillonlyhavelimitedsuccessinthenewera.

Objectives•UnderstandthedifferencebetweenIQandEQ•Bringouttheawarenessthatanyonecanpotentiallybeagreatleader•Highlighttheseriousnessoftheinfluenceonothers,withorwithoutyouknowingit•Showhowonecanbecomeagreatleaderbyknowinghowthebrainworks•Shifttheparadigmofoldhabitsdiehard

Contents•IntroductiontoEmotionalIntelligence•TheKeySuccessAreasforYouToFocus•KeyCompetenciesForYourSuccess•ApproachestoLeadershipStyles•HowtheBrainWorks

Who Should Attend :Specifically formanagerial levelpersonnelandabove,and thosewhohave toworkwithpeople.

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Operations and LogisticsDate : 13 – 14, February 2017 & 11 – 12, December 2017Fees: FMM Members RM901 ; Others: RM1,113

Store & Warehouse Operation

Managing a warehouse/storage facility requires a special skills set and mindset.It requires specially trained staff that can fulfill complex warehouse, inventoryrequirements,personnel,equipmentandmachinery requirements. Learn importanttipsandstepstomanaging,asafeandproductivewarehouse/storageeffectively.

Objectives•Understandtherole&responsibilityofWarehouse/StoreLeaderandTeamMembers•Evaluatewarehouse/storageprocedures•Eliminatenonvalueaddedactivities•Reducetheriskofloss/theft/shrinkagesduetooperationalerrors•Initiateprocessimprovementtoimprovewarehouse/storageefficiency&effectiveness•Measureandimprovewarehouseperformance

Contents•Module1:Introduction•Module2:Warehouse/StoreOperationCost&Value•Module3:Warehouse/StoreLocation&Layout•Module4:Warehouse/StoreActivities&Processes•Module5:InventoryManagement•Module6:InventoryPlanning&ControlofInventories

Who Should Attend :Warehouse/Inventory Manager/, Supervisor/Storekeeper, Administration Manager/Executive, Purchaser,Material Planner, Quality Controller, Auditor, Retailer& SmallEntrepreneurandwhowanttotakeanaggressive,hands-onapproachindealingwithmaterialplanning,warehouse,retailstoreandinventorymanagement

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Operations and LogisticsDate : March 2 – 3, 2017Fees: FMM Members RM901 ; Others: RM1,113

Procurement and Supply Chain Management

Procurement and Supply Chain Management (SCM) is becoming one of the mostimportantfunctionsforbusinessintoday’sworld.Employershaverealizedthevalueofhavingwell-trainedpersonalinthisfieldtomanagetheentiresystemparticularlymanaging cost and quality to satisfy the customer needs and wants. Cost controlthrough logistics, negotiation, and vendor selection is vital tomeet the customersdemand.

Objectives•Toapplysupplychainsystembestpracticesinworkplace•Toincreasepurchasingefficiencythroughbetterinventorymanagement•Abilitytonegotiatecost,termsandconditions•Tohelptheorganizationtoachievehighermargin

Contents•IntroductiontoSupplyChainManagement•DimensionofLogistics•DemandManagementandCustomerService•ProcurementandSupplyChain•ManagingInventoryFlowinSupplychain•TransportationSystemandCostReductions•RolesofProcurement•NegotiationinProcurement

Who Should Attend :WarehouseManagers,ExecutivesandSupervisors,ProductionManagers,Executives,LogisticsManagers,ExecutivesandSupervisors,ManufacturingIndustriesManagers,Executives and Supervisors, Procurement Managers, Executives, Stock/ Inventorycontrollers.

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Operations and LogisticsDate : June 15 – 16, 2017Fees: FMM Members RM901 ; Others: RM1,113

Effective Logistics Management

This program is to create a better understanding in the area of logistics. LogisticsManagement integrates the effective management of materials, information andmaterial flows towards achieving customers need and wants. Effective Logisticsmanagementwillhelporganizationtobettermanagethemovementofrawmaterialandfinishedgoodssuchasplanning,procurement,warehousing,transportationetc.

Objectives•Abilitytosupportproductionandoperationasperschedule•Toreviewandimprovetheflowtoachievecustomersatisfaction•Toapplysupplychainsystembestpracticesinworkplace•Abilitytomanagecostintheprocessflow

Contents•DefinitionofLogisticsManagement•EffectivenessofLogisticsManagement•LogisticsrolesandresponsibilitiesinproductionKeyPerformanceIndicators•Importanceoflogisticsfunction•Understandingongloballogisticstransformations•ValueChaininSupplyChainManagement•ChangeManagementinLogistics•LogisticsManagementStrategy

Who Should Attend :Warehouse Managers/Planners/Purchasers, Executives and Supervisors, LogisticsManagers,ExecutivesandSupervisors,ManufacturingIndustriesManagers,ExecutivesandSupervisors,Storekeepers,Stockorinventorycontrollers.

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Operations and LogisticsDate : 7 – 8 August 2017Fees: FMM Members RM901 ; Others: RM1,113

Inventory, Planning and Control

Effectivestockplanning&stockcontrolisneededtoensurethatthebusinesshastherightgoodsonhandtoavoidstock-outs,topreventshrinkageandtoprovideproperaccounting.Manybusinesseshavetoomuchofresourcestiedupintheirmajorasset,inventory.Worse,theymayhavetheircapitaltiedupinthewrongkindofinventory.Inventorymaybeold,wornout,shopworn,obsolete,orthewrongsizesorcolors,ortheremaybeanimbalanceamongdifferentproductlinesthatreducesthecustomerappealofthetotaloperation.

Objectives•UnderstandtheprincipleofStockPlanning&StockControl•Applyasystematicapproachinmanagingstock•Conductaproperstockplanning&stockcontroltoimprovestockaccuracy

Contents•IntroductiontoInventoryManagement•Stock/InventoryPlanning:Four(4)majorPrincipleinInventoryPlanning•Stock/InventoryPlanning:MeasureStockPerformance•Stock/InventoryPlanning:StockAcquisitions•Stock/InventoryPlanning:StandardPolicy&Procedures&ImportanceKeyPerformanceIndicators•Stock/InventoryControl:StockArrangement•Stock/InventoryControl:StockMovement•Stock/InventoryControl:StockCounting&Auditing•Stock/InventoryControl:StockReportingusingPowerPoint,MsExcel&MsExcess

Who Should Attend :Warehouse/Inventory Manager/Executive Supervisor/Storekeeper, AdministrationManager/Executive, Purchasing Manager/Executive, Material Controller, Retailer &SmallEntrepreneurandwhowanttotakeanaggressive,hands-onapproachindealingwithmaterialplanning,warehouse,retailstoreandinventorymanagement

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Operations and LogisticsDate : September 7 – 8, 2017Fees: FMM Members RM901 ; Others: RM1,113

Warehouse Management in the 21st Century

Managingwarehouse, distribution and trafficare themost challenging functions inthe Supply Chain Management (SCM). Manufacturers have realized that failure tomanagethiswillhaveagreatimpactonthecostofproductionbesidedeliverytimetocustomers.Thisprogrammeistailoredtomeettheneedsoftheindustryinallaspectsofmovementalongthesupplychainmanagingmaterialandservicesfromthepointoforigintoendusers.

Objectives•Understandthefundamentalprinciplesofwarehousemanagement•Buildrelationshipwithotherdepartmentseffectively•Relatematerialsandinformationflowinsupplychainmanagement•Developskillsandknowledgeonwarehousebusinesstrendsinthe21stcentury

Contents•DefinitionofWarehouse•EvolutionofBusinessLogisticsElements•AnalysingthecomponentsofLogisticsandSupplyChain•AnalysingtheimportanceofWarehouseincentury•AnalysingwarehousefunctionusingPortergenericstudies/Porter5ForcesModel•ChangemanagementintheWarehouse•StrategicFitinWarehouseManagement•ValueChainAnalysis•UnderstandingSCORmodel

Who Should Attend :Warehouse/Planners/ProcurementManagers, Executives and Supervisors, LogisticsManagers,ExecutivesandSupervisors,ManufacturingIndustriesManagers,ExecutivesandSupervisors,StoreKeepers,StockorInventoryControllers.

F M M I n s t i t u t e S a r a w a k 43

Quality System and Productivity ImprovementDate : February 27-28, 2017Fees: FMM Members RM901 ; Others: RM1,113

Kaizen: Strategy of Continuous Improvement

This 2-days course is designed as a hands-on session on productivity improvementaspects of the Kaizen approach tomanagement. Itwill enable the participants toimplementkaizenimprovementprojectsindividuallyorasateamtohelpthecompanyinitsjourneytowardsWorldClassManufacturing.

Objectives•Explaindifferencebetweentraditionalandkaizenmanagementprinciples•Explainbenefitsofbasickaizensystems•Explainatleastthreekaizenimplementationstrategiesandtheirbenefitsandweaknesses.•Analyseaworkplaceandidentifyatleasttwoimprovementseachinthatworkplacebasedonthefollowing o5Shousekeeping oVisualmanagement o7Waste•ApplyRootcauseproblemsolvingmethodology•ImplementsystematicimprovementusingPDCA&SDCAmethods

Contents•TheChallenge•KaizenConcepts&Systems•Kaizenby5S•KaizenbyVisualManagement•Kaizenby7Welimination•KaizenAnalysistools•KaizenImplementation

Who Should Attend :ManagersandExecutivesdowntoTeamLeadersfromallareas.Kaizenisauniversalstrategyapplicabletoall

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Quality System and Productivity ImprovementDate : April 24-25, 2017Fees: FMM Members RM530 ; Others: RM636

Migrating to ISO 9001:2015 Made Easy

The 2015 version of ISO 9001 Quality Management System (QMS) incorporatesnumerous changes. Themain focuses of these changes are tomake it compatiblewith Environmental (ISO 14001) andOccupational Safety (ISO 18001)managementsystemsandtomakeitmoresuitableforserviceindustry.Otherchangesreflectrealityofcurrentindustrysuchasincreasedemphasisonoutsourcingcontrol.Thistrainingisdesignedtoenableorganisationsandindividualsmigratetothenewstandardeasily.Italsoemphasizesthe‘improvement’partoftheQMS.

Objectives•Traineeswillbeabletolist3areasinthecurrentQMSthatdoesnotmeet2015requirement.•ListallchangesfromISO9001:2008toISO9001:2015•TraineeswillbeabletolistobjectiveevidencerequiredforalladditionalrequirementsinISO9001:2015version

Contents•OverviewofchangesISO9001:2008&2015•New/enhancedrequirementsandhowtocomplytothem?•Deletedrequirementsin2015revision•Simplifiedrequirementsin2015version•Migrationstrategy•Discussion•Evaluation

Who Should Attend :ISO9001QMSinternalauditors,ManagersandDepartmentheads,QA/QCpersonnel,all personnel whomanage and performwork that affect the QualityManagementSystem.

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Quality System and Productivity ImprovementDate : July 19-20,2017Fees: FMM Members RM901 ; Others: RM1,113

Quality Improvement Techniques for QC

Thistraining isdesignedtoupgradetheknowledgeandskill levelofQC Inspectors/Controllers/Leaders/Supervisors so that they canmake a significant contribution totheQuality Improvement journey rather than just their normal role of inspect andcheck for quality. This training focuses on skills needed to identify root cause ofqualityproblems,useofStatisticalProcessControlincontrollingproductqualityandPoka-yoke (Mistake proofing) techniques. This training also focuses on properuse of Plan-Do-Check-Action cycle to improve effectiveness of quality control andimprovementefforts.ItisthebridgeleadingtohigherlevelqualitytrainingsuchISO9001andTotalQualityManagement.

Objectives•ApplyPDCAprincipletoimprovequalityattheworkplace•Explainanduse5W-2Htechniqueforproblemanalysis•Explainanduse5WhyandFish-bonecharttechniquesforRootcauseidentification•TocollectdataandconstructHistogram•ToreadandinterpretControlCharts

Contents•ConceptofQuality•Preventionthinking•Rootcauseanalysistechniques•Poka-Yokesystem(Fail-safe)•StatisticalProcessControl•ExcellenceinQCfunction•Discussionsession•Evaluation

Who Should Attend :QC/QAinspectors/Leaderswhoareresponsiblefordoingday-to-dayQCactivitiessuchasIncoming,outgoingandin-processInspectionandQualityControlactivities

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Quality System and Productivity ImprovementDate : September 18 -19, 2017Fees: FMM Members RM901 ; Others: RM1,113

Productivity Improvement Techniques

Withthecurrentcompetitiveandrecessionarymarketconditions,itisimperativethatallmanufacturingcompaniesdevelopstrategicadvantagesintheirrespectiveareasofcompetence.Onegreatstrategicadvantagewillbeahighlyproductiveandhighqualityproductionprocess.ThistwodaystrainingisdesignedtotrainMiddlemanagementlevelonimportanceofproductivityandhowtomeasureitcorrectly.Itcoversthebroadrangeofproductivityimprovement techniques beginning with the simple 5S Housekeeping to StatisticalProcessControl andOEE Improvement.Due totime limitation, it is notpossible tocovereachofthesetopicsindetailsbutagoodoverviewandapplicationofallthesemethodologies are necessary to implement an effective Productivity Improvementstrategyandnotfallinto‘workhard,workharder’trapofnot‘doingthingsdifferently’.

Objectives•Designeffectiveproductivitymetrics•Identifybottleneckprocessintheirownareaandsuggestimprovements•Identifyandreducewasteintheproductionprocess•List5strategies/actionseachtoimprove oHumanproductivity oProcessefficiency oEquipmentefficiency

Contents•ConceptofProductivity•ProductivityImprovementStrategy•Bottle-neckmanagement•ProductivityImprovementStrategies•QualityImprovementStrategies•Equipmentproductivity•Manpowerefficiency•Tyingitalltogether

Who Should Attend :ExecutivesandSupervisorsfromProductionandtechnicalfunction

F M M I n s t i t u t e S a r a w a k 47

Quality System and Productivity ImprovementDate : December 18 – 19, 2017Fees: FMM Members RM901 ; Others: RM1,113

7QC Tools and QCC Implementation

This is a hands-on training program designed to impart the necessary skill to usethe sevenbasicQC tools (whicharemost commonlyused in the industry) to solvequalityproblemsandundertakeimprovementprojects.ParticipantswilllearntheQCCmethodologyanduseofPDCAcycle.IntegrationofthetoolsintoaneffectivesystembasedonPDCAcyclewillbeemphasized.

Objectives•TraineeswillbeabletoexplainPDCAconceptandrelateitto7QCtools;•Traineeswillbeabletocollectandanalysedatausingthe7QCtools;•TraineeswillbeabletoexplainhowtoimplementcontinuousimprovementprojectsusingthePDCAcycleandtheQCtools;•Givenasetofdata,participantswillbeabletoidentifyandusethecorrecttoolsforanalysis;and•TraineeswillbeabletoplanaQCCprojectintheirownworkarea.

Contents•ContinuousImprovementandQCTools•Tool1:Checksheet•Tool2:ParetoChart•Tool3:Fish-boneChart•Tool4:Histogram•Tool5:ControlChart•Tool6:ScatterChart•Tool7:Stratification•QCToolsandPDCA•QCCImplementation

Who Should Attend :Officers,SupervisorsandLineleadersinManufacturing,QC,MaintenanceandSupportstaff.IdeallysuitedforQCCFacilitators,QCCleadersandQCCteammembers.

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Sales and MarketingDate : February 27 – 28, 2017Fees: FMM Members RM901 ; Others: RM1,113

Sales Negotiation for Results

Until today, we still find many sales persons closing sales through their goodrelationshipswiththeclientsortheymanagedtosellduetotheproducthavinganestablishedbrandnameinthemarketplace.Itisonlywhentheyareconfrontedwithcustomerswhoplayhardball,theyareatalostinsecuringthesales.Consequently,thesalespersonjustcavedintothebuyer’sdemand,andwithitgoesthebottomline.Manypurchasingpersonnelarewelltrainedinpurchasingnegotiationsandtheyknowwhattheywantfromthesalesperson.Ontheotherhand,salespeopleareill-preparedespeciallywhenitcomestoagruellingsessionandthusendedupshreddedtopiecesby the purchasing personnel of the client company. So, there is a distinctionherebetween“selling”and“negotiating”.

Tonegotiateistoensurebothbuyerandsellerenduponawin-winnote.Buttodothis, salespersonmustunderstand theground rules innegotiationand thevarioustechniquestheyneedtoapplyinordertoensureadonedeal.

Objectives•Tounderstandthedo’sanddon’tsinsalesnegotiations.•Theabilitytoapplythevarioustechniquestaught.•Understandtheimportanceofpreparationsandfollow-throughs.•Tounderstandthevariousnegotiatingstyles

Contents•Module1:WhatisinvolvedinSalesNegotiations?•Module2:SalesandNegotiatingCrimes•Module3:BasicSalesNegotiationPrinciples•Module4:IdentifyingNegotiatingObjectives:OursandTheirs•Module5:NegotiatingStyles•Module6:AssessingLeverageandLimitations•Module7:Assessingthekeypartiesandkeyinfluencers•Module8:PlanningWin-WinStrategiesandTactics•Module9:NegotiatingTools

Who Should Attend :Allsalesandmarketingpersonnel

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Sales and MarketingDate : May 25 – 26, 2017Fees: FMM Members RM901 ; Others: RM1,113

Leading Your Sales Team For Results

Salesmanagement is aparticularlydifficult jobas it isoneof the few relationshipsinbusinesswheretheManagerrarelyseesthestaff.Itisusuallymanagementfromdistance. Thisoftencreatesmotivationandmoraleproblems in the sales team.Atthesametime,competition is increasing inallmarketsassupplyoutpacesdemandandproductsandservicescanbequicklycopied.SupplyisincreasinglyinternationalsoSalesManagerscannotjustworryaboutdomesticcompetition.Thesalesforceisvitallyconcernedwithallthesenewdevelopments.Insomeindustries(e.g.financialservice companies, notably banks and finance companies), many sales managershavebeenappointed,oftenby convertingexisting staff intonew job roleswithinashorttime.Withsuchanimportantjobtodo,itisdishearteningtoseesomanysalesmanagerspoorlyrecruited,trainedandmotivatedtoperformverycomplexjobroles.Theymanagemorethantheylead,andasaresultteammemberssometimesfinditdifficulttoobtainthedesiredresults.Insalesmanagement,salesheadmustleadandnotmanageandthatistheessenceofthistwo-daycourse.Today,themarketplaceisahugebattlefield.Thesalesleadermusthavetheabilitytoprovidecleardirectionsandbeabletoleadhismenintobattle,notfromthebackbutatthefront.

Objectives•Understandthevarioustypesofleadershipstylesandhowtoapplythemaccordingly.•Understandtheprocessevaluatingsalespersonnelandtherightapproachinapplyingremedialskills.•Theapplicationofvariousmotivationalapproaches.•Applyingterritorialmanagementandroutingforthestaff.•Thecorrectmethodinhiringsalespersonnel•Understandtheusageofvariousformsinmanagingtheteam.•Theabilitytoplanandcontrolthesellingevents.•Theabilitytowriteasalescompensationplan.

Contents•Module1:TheFunctions&RoleoftheSalesLeader•Module2:TheSelectionProcess•Module3:SalesPlanning&ReportingForms•Module4:SalesTerritoryDevelopment•Module5:MotivatingtheSalesTeam•Module6:DevelopingaCompensationPlan•Module7:SalesLeadershipandSupervision•Module8:PlanningandControl•Module9:SalesEvaluation

Who Should Attend :DirectorsofMarketing,DirectorofSales,MarketingManagersandSalesManagers

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Sales and MarketingDate : November 2 – 3, 2017Fees: FMM Members RM901 ; Others: RM1,113

Drafting a Strategic Marketing Plan

Amarketing plan is a short, detailed,written plan that lays out the steps for yourcompanytotaketoachieveitssalesandmarketinggoals.“Marketing”,asweuseitinthisworkshopprogramme,istheprocessofcreatingmoresalesataprofitablegain.Inordertodraftamarketingplan,therearecertainrudimentsthatneedtobeunderstoodandoneofwhicharethestrategicissueswhichmustbethoroughlythoughtthroughtohavethemincorporatedintotheplan.Ultimately,theplanactsasa“compass”forthefirmtoachieveitsmarketingsuccess.Thepurposeofthisworkshopprogrammetherefore,istoprovideparticipantsasystematicapproachastowhatittakestodraftamarketingplan.Importantly,thepurposeofamarketingplanistominimiseriskinthewayweconductourbusiness,garnerbiggermarketshare,serveourcustomersbetterandprofitfromitintheprocess.

Objectives•Theabilitytodraftamarketingplan,formanagementperusal.•Theabilitytothinkstrategicallyandcritically•Becomegoal-orientedandaction-oriented•Theabilitytolookatmarketingfromawiderperspectiveratherthanfroma“tunnel-vision”perspective.

Contents•Introduction•Module1:Wherearewenow?•Module2:Wheredowewanttobe?•Module3:Whatisthebestwaytogetthere?•Module4:Addingdetailstotheplan

Who Should Attend :Sales/Marketing Managers, Business Development Managers, Entrepreneurs andMarketingExecutiveswhoneedtoincreasesalesandproductivityandthosewhowanttolearnthetechniquesofdraftinganeffectivemarketingplan.

F M M I n s t i t u t e S a r a w a k 51

Supervisory and Motivational SkillsDate : May 17 – 18, 2017Fees: FMM Members RM901 ; Others: RM1,113

Positive Work Attitude and Team Work

ATwodaysprogramcoveringtheelementsonstaffmotivationandcommitmenttoachieve company goals and objectives through PositiveWorks Attitudes and TeamWorks.

Objectives•TheprogramisdesignedtoensureparticipantsunderstandingonPositiveAttitudes.•Workingasateamtodrivetheirlevelsofcommitmenttowardstheirwork.•Achievingresultsthatprovideself-satisfactionandthecompanyatlarge.•Employeeswithpositiveattitudestendtobemoreproductiveemployeesbecausetheyalwaysseetheaccompanyingopportunitywitheverychallenges.•Theprogramwillanalysethepositiveandnegativeinfluencesonattitudesandhowonecanovercomeitatworkplace.

Contents•Introduction•WhatisMotivationandhowitreflectsonOrganizationalBehavior.•TheOriginandInfluenceofAttitudes•WhatisPositiveAttitudesandTeamWork?•WhatarethenegativeinfluencesofAttitudesandhowtoovercomeit?•HowdoonecultivateanddevelopPositiveAttitude.•Understandingthe10GoldenRulesofPositiveAttitudesWaveAttitudeandValueEnhancement(WAVE)•CreatingandmaintainingaPositiveAttitudeatworkplace•HowtocreateTeamworkandPositiveAttitudeamongteammembers•WhatarethebenefitsofPositiveWorksAttitudes?

Who Should Attend :The program is tailored to meet the needs of new staff and that are having lowmotivationandnegativeattitudestowardsoneselfatworkplaceandhealthmatters.

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Supervisory and Motivational SkillsDate : July 17 - 18, 2017Fees: FMM Members RM901 ; Others: RM1,113

Executive Supervisory Skills Development

TheSupervisoryDevelopmentTrainingProgramwillengagetheparticipantinavarietyof learning experiences.Notonlywill valuable andeffective techniquesbe learnedfromthefacilitatorandthecoursecontent,butalsosharingofpracticalinsightsfromcolleagues and past experiences. The participant will learn how to apply these totheirfutureexperiences.Theroleofasupervisorwillbeexaminedfromavarietyofperspectiveswiththegoalofimprovingsupervisoryandleadershipskillsatwork.TheSupervisoryDevelopmentTrainingProgramisablendofprinciplesandpracticefor supervisors who want to further develop their abilities. This is the first in aseries of advanced programs that will help participants to build and refine theirsupervisory and leadership skills. During this program, participant will cover thefunctions,responsibilitiesandchallengesoftheirrole.Participantswillgainagreaterunderstandingofthemselvesandtheiremployees,aswellasotherkeyplayersintheirorganization.This training course may be used in its original presentation format or it may becustomizedbyreferringtothedegreeofbusinessnature.

Objectives•Understandtheroleofthesupervisor.•Avoidingmistakesinsupervision.•Delegatingtaskeffectivelythroughpeople’sempowerment.•DevelopcommunicationskillstodealwithManagementandstaff.•Effectivelyhandlingtheforeignworkersthroughself-developmentprogram.•Planandstructureinteractionswithothers.•Effectivelyhandlechallenginganddifficultemployees.•Motivatetheirteamandleadbyexample.

Contents•Introduction•25MistakesinSupervision•DelegatingAuthority•CommunicationSkillsDevelopment•EffectiveProblem-SolvingandDecision-MakingSkills•SupervisoryLeadershipSkills•SkillsforConflictResolution

Who Should Attend :Managers,Executives,Engineers,TechnicianandLeaders

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Certificate ProgrammesDate : February 14 -17, 2017, June 19-22, 2017 & October 9 -12, 2017Fees: FMM Members RM1886.80 ; Others: RM2098.80

FMM Certificate In Boilerman

TheFMMCertificate inBoilerman isspeciallydevelopedtoupgradetheTheoreticalOperationalSkillsofthecurrentworkforceinhandlingSteamBoilersinvarioussectors.TheCertificateprogrammewillprovidetheknowledgetoupgradetheskillsofBoilerSupervisors,Operators,AssistantsandApprenticeonmattersrelatingtoOperations,Mounting&Fittings,InspectionsandMaintenanceofBoilersattheworkplace.

Objectives•Upgradetheknowledgeandskillsofcurrentpersonnel’shandlingandoperatingSteamBoilerandtofurtherupgradetheskillsofBoilermanGrade2Certificateholders;•Establishaleveloflegalknowledgepertainingtoboilersandthetheoreticalandpracticalskillsinordertoefficientlymanageandhandlesteamboilerstowardsbetterworkperformance;•Createopportunitiesforcareeradvancementanddevelopmentwithinanorganization;and•PrepareparticipantstositfortheBoilermanExaminationsconductedbyDepartmentofOccupationalSafetyandHealth(DOSH)

Contents•Acts&RegulationsRelatedtoBoilers•TypesofSteamBoilers•BoilerOperations–SiteVisit/Theory•EssentialFittingsandMountings•PreparationforMandatoryInspection•TypesofTestRelatedtoBoilers•BoilerMaintenance•BoilerHouse/RoomRequirements•ConstructionofBoilers•WaterTreatment•BoilerCommissioning•BoilerAccessories•OralRevision

Who Should Attend :Atleast2yearsofworkingexperienceasaSteamEngineorSteamBoilerAttendant9directlyhandlingBoiler)oratleast3yearsworkingexperienceasanApprenticeofBoilermanFitterinaSteamPlantorEngineeringWorkshop(indirectlyhandlingBoiler)

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Certificate ProgrammesDate : April 10 – 13, August 14 – 17 and November 27 – 30, 2017 Fees: FMM Members RM1886.80 ; Others: RM2098.80

FMM Certificate In Steam Engineer

The4-daysprogrammeonBoiler/SteamPlantOperationsandManagementfocusesonestablishingcorrectpracticesinSteamPlantOperations.Thisprogrammealsoprovidesguidanceinboilermaintenanceprocedures.Overalltheprogrammewillescalatetheknowledgebaseofparticipants tobecomebetterOperatorandTechnicians in theirownplant.Youwill gain thepracticalKNOW-HOWyouneedandmore importantly,confidencetooperatesteamplantsuccessfully.

Objectives•Providein-depthprofessionalknowledgeandskillsforsoundandeffectiveBoiler/SteamPlant•OperationsandManagementpracticesandbeacquaintedwithnecessaryknow-howforoperatingsteamplantsuccessfully.•ProvideparticipantswiththenecessarytoolsneededtobeaCertifiedSteamEngineer.•Enhancetheknowledgepertainingtoboilermanagement,whichisperhapsthebestwaytoavoidlosses.•Equippedparticipantswiththelatestinformationonsteamplant.•PrepareparticipantsfortheSteamEngineersExaminationconductedbyJKKP.

Contents•SafetySteamPlantOperation•FactoriesandMachineryAct•BoilerConstruction•TypeofSteam•BoilerEfficiency•BoilerOperations•BoilerFittings•WaterTreatment•CombustionSystem•BoilerDamageandRepair•SteamTurbine•SteamTrapsOperationsandMaintenance•MaterialsUsedinSteamPlant•Welding•MaterialTreatment•ChemicalCleaning•ReviewofPastYear’sQuestions

Who Should Attend :Practicing BoilerOperators, Technicians andMill Engineers, Shift Charge Engineers,JuniorEngineersTechniciansandthosewhoareinterestedtoupgradetheircareerinSteamPlantOperations.Thiscouldrangefromsmallprocessplantstomajorutilities.Industrymayincludefactories,hotels,hospitals,plantationsandetc.

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Certificate ProgrammesIntakes : March and September 2017Duration : 21 days Fees: FMM Members RM4240.00; Others: RM4452.00

FMM Certificate In Safety and Health Officer (Part Time)

InlinewiththeOccupationalSafetyandHealthAct1994,anditsRegulationstoensureacompetentpersonisemployedtoactasaSafetyandHealthofficerattheplaceofwork,theFMMCertificateinSafetyandHealthOfficerrepresentsauniqueeffortofFMMInstitutetoproduceapoolofqualifiedsafetyofficerforthe industrytowardsthepreventionandreductionofoccupationalaccidentsandhazardsattheworkplace.

Objectives•Providein-depthprofessionalknowledgeandskillsforeffectiveOccupationalSafetyandHealthmanagementpractices•EnhancethelegalknowledgepertainingtoOccupationalSafetyandHealthandbeacquaintedwithnecessaryknow-howandtechniquesforperformingvariousOccupationalSafetyandHealthactivities•CreateopportunitiesforcareeradvancementanddevelopmentinOccupationalSafetyandHealthwithinanorganisation•PrepareparticipantsforSafetyandHealthOfficerExaminationconductedbytheNationalInstituteofOccupationalSafetyandHealth(NIOSH)

Contents•Module1:OccupationalSafetyandHealthManagement(6days)•Module2:OccupationalSafetyandHealthLegislation(4.5days)•Module3:OccupationalHealth(5.5days)•Module4:OccupationalSafety(5days)

Who Should Attend :SafetyandHealthOfficers/CommitteeMembers,HumanResourceOfficers,EngineersandSupervisorsfromvarioussectorsofindustries

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Training Calendar

Date TitleFees (RM) PSMB

SchemeMembers Others

1 9 - 10 January Excellent Filing System for Secretaries and Clerical 901.00 1,113.00 SBL

Scheme

2 16 - 17 JanuaryChemical Safety, Waste and Chemical Spillage Management

954.00 1,166.00 SBL Scheme

3 19 - 20 JanuaryWhy-Why Principles and Related Problem Solving Tools and Its Applications

901.00 1,113.00 SBL Scheme

4 13 - 14 February Operasi Stor & Gudang 901.00 1,113.00 SBL Scheme

5 14 - 17 February Certificate In Boilerman 1,886.80 2,098.80 SBL Scheme

6 27 - 28 February Kaizen: Strategy of Continuous Improvement 901.00 1,113.00 SBL

Scheme

7 27 - 28 February Sales Negotiations for Results 901.00 1,113.00 SBL Scheme

8 2 - 3 March Procurement and Supply Chain Management 901.00 1,113.00 SBL

Scheme

9 6 - 7 March HSE Leadership in Creating HSE Culture 954.00 1,166.00 SBL

Scheme

10 6 - 7 March Menangani Ketidakhadiran & Pekerja Bermasalah 901.00 1,113.00 SBL

Scheme

11 30 - 31 March Occupational First Aid Skills and CPR 901.00 1,113.00 SBL

Scheme

12 10 - 13 April Certificate In Steam Engineer 1,886.80 2,098.80 SBL Scheme

13 12 - 13 AprilOffice Ergonomics, Body Injuries / Musculoskeletal Diseases

954.00 1,166.00 SBL Scheme

Registration of four (4) or more participants from the same organization will enjoy ONE complimentary seat for fifth (5) participants).** Fees include 6% GST charge, course materials, lunch, refreshments and certificate of attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

F M M I n s t i t u t e S a r a w a k 57

Training Calendar

Date TitleFees (RM) PSMB

SchemeMembers Others

14 17 - 18 April Effective Occupational Safety and Health Management 954.00 1,166.00 SBL

Scheme

15 24-25 April Migrating to ISO 9001:2015 Made Easy 530.00 636.00 SBL

Scheme

16 11 - 12 MayUnderstanding Malaysian Occupational Safety and Health Legislation

954.00 1,166.00 SBL Scheme

17 17 - 18 May Postitive Work Attitude and Team Work 901.00 1,113.00 SBL

Scheme

18 25 - 26 May Leading Your Sales Team For Results 901.00 1,113.00 SBL

Scheme

19 29 - 30 May Strategic Influencing 901.00 1,113.00 SBL Scheme

20 15 - 16 June Effective Logistics Management 901.00 1,113.00 SBL

Scheme

21 15 - 16 June Switch Gear Operation and Maintenance 901.00 1,113.00 SBL

Scheme

22 19 - 20 June HSE Performance Monitoring 954.00 1,166.00 SBL Scheme

23 19 - 22 June Certificate In Boilerman 1,886.80 2,098.80 SBL Scheme

24 17 - 18 July Executive Supervisory Skills Development 901.00 1,113.00 SBL

Scheme

25 19 - 20 July Quality Improvement Techniques for QC 901.00 1,113.00 SBL

Scheme

Registration of four (4) or more participants from the same organization will enjoy ONE complimentary seat for fifth (5) participants).** Fees include 6% GST charge, course materials, lunch, refreshments and certificate of attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

F M M I n s t i t u t e S a r a w a k58

Training Calendar

Date TitleFees (RM) PSMB

SchemeMembers Others

26 24 - 25 July Leaders For The New Era : Emotional Intelligence 901.00 1,113.00 SBL

Scheme

27 27 - 28 July Work-Related Injuries and Manual Handling Assessment 954.00 1,166.00 SBL

Scheme

28 7 - 8 August Perancangan dan Pengawalan Inventori 901.00 1,113.00 SBL

Scheme

29 14 - 17 August Certificate In Steam Engineer 1,886.80 2,098.80 SBL Scheme

30 21 - 22 August Incident Notification, Investigation and Reporting 954.00 1,166.00 SBL

Scheme

31 28 - 29 August Main Switchgear & Sub-Switchboard Maintenance & Troubleshooting

901.00 1,113.00 SBL Scheme

32 7 - 8 September Warehouse Management in 21st Century 901.00 1,113.00 SBL

Scheme

33 18 - 19 September

Productivity Improvement Techniques 901.00 1,113.00 SBL

Scheme

34 18 - 19 September

HIRARC and Accident Prevention 954.00 1,166.00 SBL

Scheme

35 25 - 26 September

Effective Communication & Cognitive Thinking Skills 901.00 1,113.00 SBL

Scheme

36 9 - 12 October Certificate In Boilerman 1,886.80 2,098.80 SBL Scheme

37 11 - 12 October 8 Steps to Developing an Effective Safety Culture 954.00 1,166.00 SBL

Scheme

Registration of four (4) or more participants from the same organization will enjoy ONE complimentary seat for fifth (5) participants).** Fees include 6% GST charge, course materials, lunch, refreshments and certificate of attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

F M M I n s t i t u t e S a r a w a k 59

Training Calendar

Date TitleFees (RM) PSMB

SchemeMembers Others

38 23 - 24 October Occupational First Aid Skills and CPR 901.00 1,113.00 SBL

Scheme

39 26 - 27 OctoberTraining Needs Analysis & Developing Competency Matrix

901.00 1,113.00 SBL Scheme

40 30 - 31 October Electrical Maintenance and Audit 901.00 1,113.00 SBL

Scheme

41 2 - 3 November Drafting a Strategic Marketing Plan 901.00 1,113.00 SBL

Scheme

42 6 - 7 November Effective Office Administration & Clerical Skills 901.00 1,113.00 SBL

Scheme

43 23 - 24 November Emergency Preparedness 954.00 1,166.00 SBL

Scheme

44 27 - 30 November Certificate In Steam Engineer 1,886.80 2,098.80 SBL

Scheme

45 4 - 5 December Time Management & Work Productivity 901.00 1,113.00 SBL

Scheme

46 11 - 12 December

Excellent Filing System for Secretaries and Clerical 901.00 1,113.00 SBL

Scheme

47 11 - 12 December Operasi Stor & Gudang 901.00 1,113.00 SBL

Scheme

48 18 - 19 December

7QC Tools and QCC Implementation 901.00 1,113.00 SBL

Scheme

49Intakes : March & September 2017

FMM Certificate in Safety and Health Officer 4,240.00 4,452.00 SBL

Scheme

Registration of four (4) or more participants from the same organization will enjoy ONE complimentary seat for fifth (5) participants).** Fees include 6% GST charge, course materials, lunch, refreshments and certificate of attendance

(FMM Institute Sarawak Branch) 082-332784/7 Fax : 082-332785

F M M I n s t i t u t e S a r a w a k60

NOTES