Centre for Professional Development FMM Institute Perak Institute/2017... · title pg title pg...
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T R A I N I N G C A L E N D A R 2 0 1 7 FMM Institute Perak (475427-W) Centre for Professional Development
Transcript of Centre for Professional Development FMM Institute Perak Institute/2017... · title pg title pg...
TRAI
NING CALENDAR 2017
FMM Institute Perak(475427-W)
Centre for Professional Development
Corporate Profile
FMM I n s t i t u t e w a s incorporated as a
separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrial nation.
Continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to
upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institute’s Certificate and Diploma courses in selected areas of industrial and management skills. FMM Institute obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Education on July 19, 2001 to offer Diploma and other higher level courses. Efforts are ongoing to offer Degree and Masters level courses specially designed to meet the Training Needs of the Manufacturers.
A wide range of training courses are also offered on an in-house basis. These include all the public courses as well as those that need to be specially customised
to meet the training needs of specific industries. Course outlines and objectives are discussed with the companies and trainers will be selected to develop the courses accordingly. All in-house courses are packaged to be cost effective for companies with no compromise on the quality of the course and the desired result. FMM Institute is a registered Training Provider with Pembangunan Sumber Manusia berhad (PSMB).
FMM Institute, Perak is housed at Ipoh, Perak. It has 4 modern training rooms with a total seating capacity of 120 participants and one FMM Hall that can accommodate a total of 80 participants.
FMM’s VISIONTo Make Malaysian Industries Globally Competitive
FMM’s QUALITY POLICYTotal Commitment to Service Excellence and Quality
FMM Institute’s VISIONTo be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in manufacturing practices and technology in tandem with the nation’s surge towards developed nation status.
FMM Institute’s OBJECTIVES• To meet the training needs of Malaysian manufacturing
companies by equipping their employees with the necessary skills and knowledge.
• Organise events for dissemination of information.• To promote maximum and effective utilisation of the
Human Resource Development Fund (HRDF) in line with the evolution of technology and processes.
• To advocate and promote the importance of training in the manufacturing environment as Malaysia moves into high value-added and technology-intensive industries.
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CO U R S E S BY C AT E G O RY
ADMINISTRATIONCREATING AND MAINTAINING AN EFFECTIVE FILING AND RECORDS SYSTEM
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EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES FOR FRONTLINERS
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ESSENTIAL SKILLS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTS
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OFFICE ADMINISTRATION AND MANAGEMENT SKILLS – WHAT YOU DO NOT KNOW
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PEMBENTUKAN KERANI YANG CEMERLANG
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PENGURUSAN REKOD DAN FAIL YANG EFEKTIF
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TELEPHONE COURTESIES AND CUSTOMER SERVICE : ACHIEVING INTERPERSONAL IMPACT
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COMMUNICATIONCLEAR AND STRAIGHT TO THE POINT PRESENTATIONS IN ACTION
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EFFECTIVE LETTERS AND E-MAILS THAT GET YOUR MESSAGE ACROSS
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ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF
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ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFF
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HANDS-ON APPROACH BUSINESS WRITING FOR EXECUTIVES
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MANAGING MEETINGS EFFICIENTLY 7
CUSTOMER SERVICE/SALES/MARKETING
DEVELOPING EFFECTIVE MARKETING STRATEGIES
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EFFECTIVE CUSTOMER SERVICE AND COMPLAINTS MANAGEMENT
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EFFECTIVE SALES NEGOTIATIONS AND OVERCOMING SALES RESISTANCE
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HANDLING CUSTOMER COMPLAINTS PROFESSIONALLY
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MARKETING EFFECTIVENESS : MEASURING AND IMPROVING IT
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MARKETING INNOVATION IN GENERATING SALES
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PROFESSIONAL SELLING : PRACTICAL SECRETS FOR SUCCESSFUL SALES
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PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE MANNER
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CUSTOMSMALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES AND PROCEDURES
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MALAYSIAN CUSTOMS POLICIES AND PROCEDURES
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FINANCE/ACCOUNTINGADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURES
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COSTING MADE SIMPLE FOR PLANNING AND CONTROL
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EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTIONS
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FINANCIAL BUDGETS AND CREATIVE ACCOUNTING - A POWERFUL MANAGEMENT TOOL
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PRACTICAL GUIDE IN PREPARING AND MAINTAINING FULL SETS OF ACCOUNTS
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FIRST AID/SAFETY & HEALTHOCCUPATIONAL FIRST AID SKILLS AND CPR
14 29
FORKLIFTCOMPETENCY BASED FORKLIFT DRIVING SKILLS (CONDUCTED IN BAHASA MALAYSIA)
10 33
DEVELOPING BEHAVIOURAL BASED SAFETY FOR FORKLIFT DRIVERS
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SAFE FORKLIFT DRIVING SKILLS FOR BEGINNERS (CONDUCTED IN BAHASA MALAYSIA)
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HOUSEKEEPINGINTERNAL 6S AUDITING 36
MELAKSANAKAN 5S DI TEMPAT KERJA 6
HUMAN RESOURCEALIGNING APPLICATION OF EMPLOYMENT ACT FOR FAIR PRACTICES
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BEHAVIOURAL BASED INTERVIEWING TECHNIQUES
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BEST EMPLOYMENT PRACTICES: OFFER LETTERS, EMPLOYEE HANDBOOK, PROBATION AND TERMINATION/RESIGNATION
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BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/CLERKS
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DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES AND PROCEDURES MANUAL
24
EFFECTIVE PERFORMANCE MANAGEMENT USING KPI
29
ESSENTIAL KNOWLEDGE OF INDUSTRIAL RELATIONS ACT
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MISCONDUCT, DISCIPLINARY AND GRIEVANCES HANDLING, AND DOMESTIC INQUIRY
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PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLS
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HUMAN RESOURCES/TRAININGKEMAHIRAN MENJALANKAN ‘ON-JOB TRAINING’ YANG BERKESAN
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ISOBUILD LEAN INTO QMS WHEN CONVERTING TO ISO 9001 : 2015
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IMPROVING PRINCIPLES IN MANAGEMENT SYSTEM (ISO QMS)
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ISO 9001:2015 QMS INTERNAL AUDITING 10 24
ISO 9001 : 2015 THROUGH PROCESS APPROACH AND PLANNING
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PERFORMANCE EVALUATION FOR CONTINUAL IMPROVEMENT ACCORDING TO ISO 9001: 2015
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RISK BASED APPROACH AND PREVENTING HUMAN ERROR IN ISO 9001:2015
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TECHNIQUES OF WRITING ISO QUALITY OBJECTIVES, NCRS/CARS, MEASUREMENT AND DATA ANALYSIS
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UNDERSTANDING AND IMPLEMENTING ISO 9001:2015 QMS
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LABORATORYMANAGING THE LABORATORY : IMPLEMENTING GOOD PRACTICES
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PENGURUSAN MAKMAL SECARA EFEKTIF 9
LOGISTICEFFECTIVE LOGISTICS MANAGEMENT AND COSTING
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LOGISTIC/STORE/INVENTORYEFFECTIVE INVENTORY / STOCK CONTROL SYSTEM
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EFFECTIVE MATERIALS HANDLING, PLANNING AND CONTROL
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EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING SHORTFALLS / PROBLEMS
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INVENTORY AND STORES MANAGEMENT 16
MATERIALS MANAGEMENT, INVENTORY ANALYSIS & CONTROL SYSTEMS
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MEASURING, EVALUATING AND IMPROVING STORE PERFORMANCE
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OPERASI STOR DAN GUDANG 28
PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIK
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PENGURUSAN STOR DAN PENGAWALAN INVENTORI
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REDUCE AND OPTIMISE INVENTORY COST 14
USING ABC ANALYSIS FOR INVENTORY CONTROL
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LOGISTIC/WAREHOUSEEFFECTIVE WAREHOUSE AND STORAGE MANAGEMENT
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EVALUATING PERFORMANCE MEASURES FOR WAREHOUSING
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MAINTENANCE/TECHNICAL12 STEPS SCHEDULE PLANNED MAINTENANCE
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COMPLETE GUIDE TO PREVENTIVE MAINTENANCE
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CONDUCTING ELECTRICAL ENERGY AUDIT FOR BUILDINGS
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ENERGY AUDIT, ELECTRICAL SAFETY AND REPORT WRITING
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ENERGY EFFICIENCY IN ELECTRICAL SYSTEMS
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MACHINERY LUBRICATION AND BEARING MAINTENANCE FOR TECHNICIANS
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MAINTENANCE AND TROUBLESHOOTING OF ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS AND MOTORS
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MAINTENANCE LEADERS BEST PRACTICES 29
MAINTENANCE MANAGEMENT, PERFORMANCE AND IMPROVEMENT TOOLS
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MAINTENANCE OF PLANT MACHINE COMPONENTS
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OPERATIONS, MAINTENANCE AND TROUBLESHOOTING OF PUMPS AND MOTORS
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PRACTICAL APPROACH TO BOILER OPERATION, MAINTENANCE AND MANAGEMENT
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PRACTICAL GUIDE TO ELECTRICAL WIRING, INSPECTION, TROUBLESHOOTING AND REPAIRING
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TEKNIK-TEKNIK PENYELENGGARAAN EFEKTIF UNTUK JURUTEKNIK
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MANAGEMENTBUILDING EFFECTIVE DIAGNOSTIC SKILLS FOR SOLVING PROBLEMS
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COMMUNICATION, COACHING, COUNSELLING AND PROBLEM SOLVING (CONDUCTED IN MANDARIN)
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DEVELOPING MIDDLE MANAGEMENT SKILLS FOR BREAKTHROUGH RESULTS
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DIAGNOSING UNDERPERFORMANCE AT WORKPLACE
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DYNAMIC LEADERSHIP: COMMUNICATING WITH AUTHORITY AND ASSERTIVENESS
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DYNAMIC WORK HABITS FOR IMPROVING PERFORMANCE
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ESSENTIAL MANAGEMENT TOOLS FOR EXECUTIVES
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EXCELLING AS A COMPETENT MANAGER 21
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CO U R S E S BY C AT E G O RY
KEPIMPINAN BERKESAN: MENGHINDARI 10 KESALAHAN SEBAGAI KETUA PASUKAN
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KOMUNIKASI BERKESAN DENGAN PEKERJA MELALUI ‘ONE POINT LESSON
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KOMUNIKASI, COACHING, KAUNSELING DAN PENYELESAIAN MASALAH
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MANAGING MULTI TASKING: DISCIPLINE OF GETTING THINGS DONE
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MEMBINA PASUKAN KERJA YANG DINAMIK DAN PROSES PENYELESAIAN MASALAH
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PENGURUSAN MASA DAN MEMBINA KEMAHIRAN KOMUNIKASI YANG EFEKTIF
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PENGURUSAN PEKERJA YANG BERKESAN 33
REMOVING COMMUNICATION ROADBLOCKS THAT INFLUENCE PERFORMANCE
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STRUCTURED APPROACH OF BUILDING EFFECTIVE TEAMS AND SOLVING PROBLEMS
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TRANSFORMATIONAL LEADERSHIP APPROACH FOR HIGHER PERFORMANCE
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PEOPLE MANAGEMENTCOACHING, COUNSELLING, CHANGE MANAGEMENT AND HANDLING DIFFICULT PEOPLE
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DELEGASI, PENGURUSAN MASA, KONFLIK DAN MENANGANI PEKERJA BERMASALAH
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DELEGATION, TIME MANAGEMENT, HANDLING CONFLICTS AND DIFFICULT EMPLOYEES (CONDUCTED IN MANDARIN)
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HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM BUILDING
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HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM BUILDING (CONDUCTED IN MANDARIN)
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MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN KUMPULAN KERJA
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STRATEGI MENGENDALIKAN PEKERJA BERMASALAH
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TEKNIK-TEKNIK KAUNSELING YANG BERKESAN
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PERSONAL DEVELOPMENTMEMBINA ETIKA KERJA YANG CEMERLANG
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MENJANA PEMIKIRAN POSITIF DALAM PEMBENTUKAN PEKERJA CEMERLANG
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PENINGKATAN PRESTASI KERJA UNTUK PEKERJA
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PRODUCTION/OPERATIONSACHIEVING OPERATIONAL EXCELLENCE THROUGH LEAN MANUFACTURING
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ANALYSING AND CONFIRMING ROOT CAUSES TO PROBLEMS
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CONTROLLING CRITICAL FACTORS THAT AFFECT PROCESS PERFORMANCE
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COST REDUCTION TECHNIQUES FOR PRODUCTION OPERATIONS
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ESSENTIAL FACTORY MANAGEMENT AND OPERATION SKILLS
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KEY FINANCIAL FIGURES AND RATIOS FOR OPERATIONS PERSONNEL
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MEASURING AND ANALYSING PRODUCTION OPERATIONS PERFORMANCE
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PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK PENYELIA
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PRACTICAL MANUFACTURING PRODUCTIVITY AND CONTINUAL IMPROVEMENT PROCESS
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PROCESS CAPABILITY ANALYSIS FOR CONTINUOUS IMPROVEMENT
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PROCESS ENHANCEMENT TECHNIQUES 5
PRODUCTION AND OPERATIONS MANAGEMENT – EXECUTION AND CONTROL
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PRODUCTION CAPACITY PLANNING 7
PRODUCTION PLANNING AND CONTROL IN CREATING SUFFICIENCY
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PRODUCTIVITY IMPROVEMENT : BOOST YOUR RESULTS, REDUCE YOUR HOURS
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ROOT CAUSE ANALYSIS FOR PRODUCTION PROBLEMS
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TEKNIK–TEKNIK MENINGKATKAN PRODUKTIVITI
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WORK STUDY FOR PRODUCTION 33
PURCHASINGCOST AND PRICE ANALYSIS IN PROCUREMENT
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DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/CLERKS
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EFFECTIVE PROCUREMENT, COST REDUCTION AND NEGOTIATION SKILLS
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MANAGING A PURCHASING DEPARTMENT EFFECTIVELY
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SHARPENING YOUR PURCHASING MANAGEMENT SKILLS
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SOURCING SKILLS AND DEVELOPING SAVINGS PLANS FOR PURCHASERS
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QUALITY7 ALAT QC DAN PERLAKSANAAN QCC 13
7 QC TOOLS AND QUALITY CONTROL CIRCLE (QCC)
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CARA-CARA PENGANALISAAN PUNCA KEGAGALAN KUALITI
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CONTINUOUS QUALITY IMPROVEMENT – PRACTICAL TOOLS AND TECHNIQUES
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ESSENTIAL STEPS IN SOLVING QUALITY RELATED PROBLEMS
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ESSENTIAL STEPS TO BUILT-IN-QUALITY INTO A NEW PRODUCT / PROCESS
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INSPEKTOR QC/QA YANG BERKESAN 7
KAIZEN FOR ACHIEVING OPERATIONAL IMPROVEMENTS
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MASTERING QUALITY ASSURANCE SKILLS 19
MEASURING COST OF POOR QUALITY FOR CONTINUOUS IMPROVEMENT
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MEASURING PROCESS QUALITY PERFORMANCE BASELINE
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POKA-YOKE TECHNIQUES TO ELIMINATE HUMAN ERRORS
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PROCESS CONTROL: MEASUREMENT AND CALIBRATION
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ROOT CAUSE ANALYSIS FOR QUALITY PROBLEM
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TEKNIK KAWALAN KUALITI 21
THE QUALITY TOOLBOX: MEGA TOOLS FOR QUALITY IMPROVEMENT
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WHY WHY ANALYSIS: MAKING SMART DECISIONS BASED ON ROOT CAUSE
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SAFETY & HEALTHACCIDENT AND INCIDENT INVESTIGATION, RECORDING AND REPORTING (NADOPOD)
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ACCIDENT INVESTIGATION AND ROOT CAUSE ANALYSIS
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BEHAVIOUR BASED SAFETY FOR SUPERVISORS AND MANAGERS
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CHANGING THE WORKPLACE SAFETY AND HEALTH CULTURE
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CHEMICAL AND SCHEDULE WASTE HANDLING AND MANAGEMENT
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CHEMICAL HAZARD RISK ASSESSMENT AND CONTROL
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DEVELOPING AND IMPLEMENTING A SAFETY AND HEALTH MANUAL
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EFFECTIVE PREVENTION OF OCCUPATIONAL INJURIES AND ILLNESSES
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ELECTRICAL SAFETY AND LOCKOUT/TAGOUT
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ERGONOMICS, CHEMICAL SAFETY, HEARING CONSERVATION AND EMERGENCY PLANNING
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HAZARD IDENTIFICATION, JOB SAFETY ANALYSIS, INSPECTION AND ACCIDENT INVESTIGATION
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HIRARC IMPLEMENTATION WORKSHOP 21
MANAGING AND HANDLING CHEMICALS AT THE WORKPLACE
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ON THE ROAD BEHAVIOUR BASED SAFETY AND DEFENSIVE DRIVING
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PENGURUSAN DAN TEKNIK KAWALAN BAHAN KIMIA
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PRACTICAL TECHNIQUES OF MACHINE SAFEGUARDING FOR RISK REDUCTION
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SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORS
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STRONG LEADERSHIP APPROACH IN BUILDING SAFETY CULTURE
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THE TOTAL SAFETY AND HEALTH COMMITTEE CHECKLIST
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SECURITYKEMAHIRAN PENGAWAL KESELAMATAN YANG BERKESAN
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SHIPPINGCOMPLETE REFERENCE OF TRADE FINANCING FACILITIES
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INCOTERMS IN INTERNATIONAL TRADE AND SHIPPING DOCUMENTATIONS
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PRACTICAL LETTERS OF CREDIT (LCS) APPLICATION
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SHIPPING THE RIGHT WAY – PROCEDURES, DOCUMENTATION AND PRACTICE
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SUPERVISION10 ESSENTIAL QUALITIES AND SKILLS FOR GREAT SUPERVISORS
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ADVANCED SUPERVISORY SKILLS AND SOLUTIONS
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BUILDING EFFECTIVE SUPERVISORY SKILLS (CONDUCTED IN MANDARIN)
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KEMAHIRAN PENYELIAAN LANJUTAN 34
KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA OPERATOR
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PENYELIAAN BERKESAN: MENGHADAPI 10 CABARAN UTAMA
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PENYELIA SEBAGAI PENGURUS ‘PRODUCTION’ DAN KUALITI
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CO U R S E S BY M O N T H
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JANUARY 2017Jan 16-17 SBL
MARKETING INNOVATION IN GENERATING SALESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Globalisation is imminent. Current global downturn limits the market size and invites new competitors. Marketing industrial products in Malaysia as well as regionally will therefore become more complex and challenging. Many Malaysians manufacturers and suppliers of industrial products are still unaware of their threats and opportunities. Failure of companies to understand and apply effective marketing innovations will eventually lead to declining sales and profitability. In order to compete, companies need to leap out of status quo and start to equip themselves with comprehensive knowledge of innovation in marketing techniques and learn to create sustainable competitive advantage.
Jan 16-17 SBL
PERFORMANCE EVALUATION FOR CONTINUAL IMPROVEMENT ACCORDING TO ISO 9001:2015FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The two new clauses in ISO 9001:2015, Performance Evaluation and Improvement address the performance evaluation, improvement and internal assurance elements of the newly configured standards. For both, there are requirements broadly similar to the existing ISO 9001 and ISO 14001, but with a more holistic approach and a stronger drive for evidence of evaluation of key performance data. Overall these two Clauses provides the common and consistent framework and structure for these evaluation and improvement parts of the standards.
Jan 16-17 SBL
ESSENTIAL MANAGEMENT TOOLS FOR EXECUTIVESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
If people are to become leaders, they must believe that they can be a positive force in the world. Executives, Managers and potential Managers who use the Executive’s Toolkit more frequently are seen by others as better leaders. In addition, people working with leaders who use this Management Tools are significantly more satisfied with the actions and strategies of their leaders, and they feel more committed, excited, energised, influential and powerful.
Jan 16-17 SBL
ERGONOMICS, CHEMICAL SAFETY, HEARING CONSERVATION AND EMERGENCY PLANNINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
As industrialisation becomes more rapid, so has the number of accidents at the working places. Often, these accidents happen due to ignorance or the lack of knowledge in preventing them. Accidents cost money. Besides, they dampen the morale of the employees and tarnish the reputation of the company. Prevention is better than cure, and prevention of accidents can best be achieved when there is an urge to do so that stems from the hearts of the employees. The preventive measures mentioned here apply to Ergonomics, Chemical Safety, Hearing Conservation and Emergency Planning aspects at the workplace.
Jan 18-19 SBL
ESSENTIAL KNOWLEDGE OF INDUSTRIAL RELATIONS ACTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The impact of Labour Laws is so significant in today’s Employment scene that it can no longer be delegated to the Human Resource Department alone. It is the function of every Management Staff to know the Labour Laws especially the Industrial Relations Act, 1967 in order to be a more effective and to achieve a better working life for both the employees and the employer.
Jan 18-19 SBL
PROCESS ENHANCEMENT TECHNIQUESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
TQM is always a good model for continuous improvement in processes (manufacturing and transactional). For this continuous improvement to work, PDCA cycle had acted as the main and best tool. However, beginning of 1990, DMAIC, initiated by Motorola, came strongly overshadowing TQM - PDCA. Many companies used to distinguish themselves either deploying DMAIC or deploying PDCA to tackle their process problems. In recent years TQM made a strong come back. A more matured TQM managed many best practices (Lean, Six Sigma, Zero Defect) under TQM flagship. This programme explains how the new TQM enhances process quality performance. DMAIC and PDCA have both become the most popular methodologies targeting different problem categories.
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Jan 18-19 SBL
THE QUALITY TOOLBOX: MEGA TOOLS FOR QUALITY IMPROVEMENTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The Quality Toolbox training provide comprehensive guide to the participants on various methods and techniques used for process and quality improvement. The participants will find the widely used Seven basic Quality Control tools as well as the newer management and planning tools, sometime called the Seven New Quality Control tools beneficial in both process and quality improvement activities. These tools are very critical in generating and organising ideas, evaluating ideas, analysing processes, determining root causes, planning, and basic data handling and statistics.
Jan 18-19 SBL
KEPIMPINAN DAN KEMAHIRAN PENTING UNTUK KETUA OPERATORFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Enables Line Leaders to enhance their supervisory skills / techniques, improve productivity and create a good employee–management relationship towards a conducive and positive working environment.
FEBRUARY 2017Feb 20 SBL
MELAKSANAKAN 5S DI TEMPAT KERJAFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Most successful companies have one thing in common i.e. they practice good housekeeping or 5S. 5S is basically the steps for good housekeeping. A clean and tidy environment can boost up the morale of the workers thus resulting in greater efficiency, effectiveness and commitment towards their work. It is everyone’s responsibility, from the top management to the operators to be involved and committed for 5S to be implemented successfully.
Feb 20-21 SBL
RISK BASED APPROACH AND PREVENTING HUMAN ERROR IN ISO 9001:2015FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
ISO 9001 has always advocated mitigating and avoiding risk; it has implicitly addressed the issue. The new ISO 9001:2015 standard explicitly expects organisations to identify and address risks affecting product and service compliancy; resulting in improved customer satisfaction. Besides identifying the risks, the new ISO standard expects organisations to address human errors for improvement based on the risk analysis.
Feb 20-21 SBL
MAINTENANCE OF PLANT MACHINE COMPONENTSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Many users of plant machine components such as belts, gears, chains, hoist, and ball bearings are just relying on basic instincts and experience on their daily encounter of problems on this components. Most of the time it is “eye see, hand do” approach. At times when this approach fails, costly failures and undesired incidents results. Some times this pose serious safety violation and very near miss situations. It is very important for technicians in this mechanical field understand what, when, where and how to use these components properly. It is with this aim, maintenance of plant machine components was developed to educate, enlighten and enrich the knowledge of mechanical repairmen so that both efficiency and effectiveness are maximised.
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Feb 21 SBL
MEMBINA ETIKA KERJA YANG CEMERLANG FEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
A good work ethic is more than logging long hours on the job. It involves an attitude and actions that reflect integrity. The job market is so competitive now that if you don’t have a good work ethic, employers don’t think twice about looking for someone who meets their requirements. People know who has a strong work ethic and who doesn’t. “Your professional reputation precedes you. If your reputation is positive, people want to have you around, and that can lead to more opportunities and career advancement.”
Feb 22 SBL
MANAGING MEETINGS EFFICIENTLYFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Effective meetings need to be able to achieve its objectives within a minimum amount of time and leave its participants feeling that a sensible process has been followed. This one day workshop will provides you with essential tips and tools to run and manage your meetings effectively.
Feb 22-23 SBL
PRODUCTION CAPACITY PLANNINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
A thorough understanding of the underlying concepts of managing production capacity as the scarce resources has been viewed as one of the critical organisational competitiveness tool. It involves the function of planning, establishing, measuring, monitoring, and adjusting levels of capacity to best suit the current available internal resources in order to match with the market demand. The ultimate goal of capacity management is to ensure customer order fulfilment with highest level of focus on quality, delivery and cost, while keeping the operational activities productive cost wise.
Feb 22-23 SBL
INSPEKTOR QC/QA YANG BERKESANFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Quality Control and Quality Assurance Control are considered as critical process in manufacturing today. The QA/QC function plays a vital role in ensuring that the customer receives Defect Free products in the end. To achieve this, it is critical for the organisation to have a pool well-trained and highly-skilled QA/QC team who are not only able to detect problems BUT also able prevent problems from occurring in the first place. To be in competitive edge, organisation must empower the QC/QA personnel to involve actively in the yield improvement activities via QC circles to identify the quality issues and look for opportunities to improve the situation.
Feb 22-23 SBL
CHANGING THE WORKPLACE SAFETY AND HEALTH CULTUREFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job Safety Analysis.
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MARCH 2017Mar 8 SBL
EFFECTIVE TELEPHONE TECHNIQUES AND COURTESIES FOR FRONTLINERSFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
On completion of the course, participants will be able to communicate effectively and enhance the image of the company through proper handling of the telephone.
Mar 8-9 SBL
BUILD LEAN INTO QMS WHEN CONVERTING TO ISO 9001:2015FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
There’s no better way to prevent nonconformity due to human error than with lean tools. The waste involved in having multiple systems serving the same purpose can be enormous. This is true in so many companies that are practicing lean and using an ISO 9001-based quality management system (QMS). The new revision to ISO 9001:2015, contain many major changes. It provide your company with an opportunity to merge lean practices into Quality Management System.
Mar 8-9 SBL
MENJANA PEMIKIRAN POSITIF DALAM PEMBENTUKAN PEKERJA CEMERLANGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
A mindset is essentially your emotional response to normal daily activities. You may be unable to change your job or other major constraints that may underline negative thinking. But you can approach frustrations with positivity by challenging negative thoughts and improving your outlook on life. With a positive attitude you see the bright side of life, become optimistic, and expect the best to happen. It is certainly a state of mind that is well worth developing.
Mar 8-9 SBL
CHEMICAL AND SCHEDULE WASTE HANDLING AND MANAGEMENTFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
This course will provide the participants the information required to comply with the Malaysian legal requirements on chemical handling and chemical waste (scheduled waste) management which is OSHA (CPL) Regulation 1997 and EQA (uScheduled Waste) Regulation 2005. Participants will gain the basic knowledge of safety and health at workplace and hazardous material handling. Participants will be able to identify chemical groups, understand proper use of chemical labelling, ascertain suitable PPE, proper handling of chemicals and able to react to contingencies – accidents. Besides that, participants will be exposed to the scheduled waste handling, storage, packaging, labelling, treatment and disposal.
Mar 9 SBL
REMOVING COMMUNICATION ROADBLOCKS THAT INFLUENCE PERFORMANCEFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Communication functions to grease differences in information between mediums – relating this to more obvious scenario, think about a task assigned to a team. There are people within the team, between teams, and across the organisation who must share certain information. While some information must not be disclosed for technical reason, most information must be shared (i.e. due date for project submission, new SOP for material handling, customer complaints). Problems will arise if this information is not communicated through out. There are many reasons for this information breakdown such as lack of time, authority matter, or simply people being irresponsible. These are referred as Communication Roadblocks. This course focuses on this issue aiming to remove these roadblocks so that a task can be performed with excellent result.
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Mar 13-14 SBL
EFFECTIVE CUSTOMER SERVICE AND COMPLAINTS MANAGEMENTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
In every organisation, the front-line people, those whom customers come into contact with first, are the ones that leave indelible impression. The front-line people’s way of contact and handling the customers are essential to ensure that the customers come back for more of their services. The major issue of customer service is lessening the disgruntled and dissatisfied customers, and improving relations further with them. The result will be an obvious turnaround of the company’s image. Thus, to manage these support staff and draw up a comprehensive plan to upgrade customer service in the company is a very important step.
Mar 13-14 SBL
ALIGNING APPLICATION OF EMPLOYMENT ACT FOR FAIR PRACTICESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Employment Act, 1955 is the most important piece of legislation for Malaysian employees. The purpose of this Act is to provide a number of minimum benefits for those workers covered by the Act and to establish certain rights for both employers and employees. Acquiring accurate and up-to-date interpretation and information on the Employment Act, 1955 provisions is essential to develop sound industrial relations and personnel policies in any organisation.
Mar 13-14 SBL
PRODUCTIVITY IMPROVEMENT : BOOST YOUR RESULTS, REDUCE YOUR HOURSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
It’s a common perception that productivity is always related to human performance gap, however in a broader perspective, it encompasses wider scope of application on how the entire resources of an organisation being utilised to produce the intended output in a more effective and efficient manner. Basically total productivity is very much tied to the cost to conduct the business, as well as ways and means to achieve the target of key performance indicators. Most importantly priority must be given in educating and guiding the work teams on the various productivity improvement models that best suits the organisation’s immediate needs.
Mar 13-14 SBL
PRACTICAL TECHNIQUES OF MACHINE SAFEGUARDING FOR RISK REDUCTIONFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course covers the process to identify, select and properly safeguard machinery to protect employees and others in the work area and deliver training in safe work practices. It will explain hazardous actions and motions of various machinery, identify methods of safeguarding, and match identified safeguards with the applicable Machinery and Machine Guarding Standards to reduce and eliminate potential for accidents and injuries including following guidelines in ergonomics principles of machine safeguarding. Compliance of safety rules and regulations including the use of lockout/tagout procedures isolate energy and control machinery helps to protect employees servicing the machinery.
Mar 15-16 SBL
PRACTICAL GUIDE IN PREPARING AND MAINTAINING FULL SETS OF ACCOUNTSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This programme enables participants to understand bookkeeping and how to prepare a full set of financial statements, whilst understanding accounting principles and standards governing them.
Mar 15-16 SBL
PENGURUSAN MAKMAL SECARA EFEKTIFFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Conducted in Bahasa Malaysia, this course will cover the topics such as good laboratory is a place where numerous apparatus and chemicals are used in its daily operation. Besides that, a laboratory also generates countless of data and large volume of hazardous waste everyday. All of this must be effectively managed so that the laboratory can be run smoothly, cost effectively, and highly productive and without giving any negative impact to the environment. This course is intended to cover almost every aspects of daily operation and management of a laboratory.
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Mar 15-16 SBL
BUILDING EFFECTIVE DIAGNOSTIC SKILLS FOR SOLVING PROBLEMSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Problem solving is very important but problem solvers often misunderstand it. Problem solving is a key skill, and it’s one that can make a huge difference to your career. At work, problems are at the centre of what many people do every day. We are either solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problem to solve. Regardless of the nature of the problems, a fundamental part of every manager’s role is finding ways to solve them.
Mar 15-16 SBL
DEVELOPING EFFECTIVE PURCHASING ASSISTANTS/CLERKSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course is designed especially for purchasing assistants/clerks who wish to acquire effective skills and knowledge of purchasing operating procedures and documentations. This course will enable participants to learn how to determine the total cost of products purchased, choose the best products available, develop KPI to identify reliable supplier, use suitable techniques for locating, choosing, negotiating, and managing suppliers, and study world top business gurus’ concept and their application to purchasing field.
Mar 20-21 SBL
HANDS-ON APPROACH BUSINESS WRITING FOR EXECUTIVESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Having trouble getting your message across correctly the first time? This course will enhance the competency of the participants to communicate their thoughts and ideas with ease and confidence in business writing. Participants will also learn to overcome writer’s block and utilise readily available tools to assist them in communicating effectively.
Mar 20-21 SBL
SHIPPING THE RIGHT WAY – PROCEDURES, DOCUMENTATION AND PRACTICESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Enables those involved with Shipping matters to learn critical skills to perform their present duties. The course will cover important aspects of shipping such as the procedures in trade transactions and functions and type of documents involved to avoid unnecessary delay of goods.
Mar 20-21 SBL
HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM BUILDING (CONDUCTED IN MANDARIN)FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Conducted in Mandarin, this course is designed to help the middle management group to understand the importance of human relations, leadership, motivation and team building in the businesses of people. This course will enable participants to increase confident of managing organisational job functions and human resources, improve subordinates’ quality of performance and productivity, and study world top business gurus’ concept and their application to business environment.
Mar 20-21 SBL
COMPETENCY BASED FORKLIFT DRIVING SKILLS (CONDUCTED IN BAHASA MALAYSIA)FEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Emphasises on both Theory and Practical aspects of Safe Forklift Driving. The course aims to sharpen the skills of Forklift Drivers and enable them to become better and safer drivers. A Practical Examination will be conducted at the end of the course to gauge their driving skills.
Mar 22-23 SBL
ISO 9001:2015 QMS INTERNAL AUDITINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course provides participants with the knowledge and skills in Internal Quality Auditing. The setting up of an Internal Quality Audit Team, principles and procedures for carrying out quality auditing will also be provided.
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Mar 22-23 SBL
MATERIALS MANAGEMENT, INVENTORY ANALYSIS & CONTROL SYSTEMSFEES | FMM MEMBER – RM689 | NON-MEMBER – RM795
Material and Inventory management or control refers to the management of idle resources which have future economic value. Alternatively, Inventory may be defined as usable but idle resources that have economic value. Inventory analysis is one important aspect of the total management of an enterprise. It is ultimately the responsibility of the top management to achieve trade-offs among marketing, finance, production and other functions so as to obtain, as far as possible, an optimised and relatively balanced trade off so as to maximise the overall performance of the enterprise.
Mar 22-23 SBL
ACHIEVING OPERATIONAL EXCELLENCE THROUGH LEAN MANUFACTURINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Popularly known as Toyota Production System, Lean Manufacturing is seen as a systematic path to achieve the operational excellence through a world class customer value-oriented performance. Fundamentally it requires a paradigm shift not only in the manufacturing black box but the entire supply chain that deliver value to their customers by “doing more with less”. Lean journey is also designed to set dynamic ground rules in ever changing competitive business environment while providing guidelines towards strengthening the manufacturing fundamentals and people engagement skills.
Mar 22-23 SBL
PENYELIAAN BERKESAN: MENGHADAPI 10 CABARAN UTAMAFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Supervisors are often the front line for shaping employee engagement and productivity as well as overseeing compliance with workplace policies. However, without the proper training, direction and oversight, supervisors may be more likely to take missteps in these areas. There are 10 common supervision mistakes and this course will address what can be done to avoid them.
APRIL 2017Apr 10-11 SBL
ESSENTIAL SKILLS FOR SECRETARIES AND ADMINISTRATIVE ASSISTANTSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
At the administrative level, many job descriptions blur into each other, a secretary in a company sometimes might be called an administrative assistant in another. This course is specially designed to enable secretaries to learn essential skills to perform their present duties as Secretaries and acquire additional knowledge to handle more tasks, duties and responsibilities from time to time.
Apr 10-11 SBL
MOTIVASI, KEPIMPINAN, HUBUNGAN KEMANUSIAAN DAN PEMBENTUKAN KUMPULAN KERJAFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
A course which cultivates the importance of motivation, leadership, interpersonal skills and teambuilding amongst employees in order to increase job satisfaction and achieve higher performance levels.
Apr 10-11 SBL
EFFECTIVE WAREHOUSE AND STORAGE MANAGEMENTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Warehousing is an integral part of every logistics system that plays a vital role in providing a desired level of customer service at the lowest possible total cost. Numerous factors should be taken into account in managing a warehouse such as the warehouse design, storage method, packaging, material handling, manpower handling, administration and procedure, security and safety factors and current issues in warehousing.
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Apr 10-11 SBL
ESSENTIAL STEPS TO BUILT-IN-QUALITY INTO A NEW PRODUCT / PROCESSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Product and service quality has been widely accepted by the business society as the most powerful tool to gain and sustain the market leadership. Furthermore the consumer market constantly demands for an error-free products or services to avoid unnecessary disruptions and failure to meet its intended purpose. On the other hand manufacturing organisations are well aware of huge financial burden due to cost of poor quality and the pressure to reduce the time to market. Knowing the impact to business, it is an utmost important task to ensure quality is built-in even during the planning stage of new product/ process design to assure consistent and predictable performance.
Apr 12 SBL
DEVELOPING BEHAVIOURAL BASED SAFETY FOR FORKLIFT DRIVERS FEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Forklifts are now very widely used in the Industries and Forklift related accidents are on the increase day by day. When of the requirements of OSHA is that all operators of any kind of equipment must be competent to operate the equipment. Also the statistic of accident in the world relating to Forklift accidents shows that 85% of the accidents are related to Unsafe Acts or Behavioural Safety. The purpose of this programme is to awaken the participants to realise the reality of Safety, causes of accidents and precautions the employees have to take in order to protect themselves from potential Hazards.
Apr 12-13 SBL
PROFESSIONAL SELLING : PRACTICAL SECRETS FOR SUCCESSFUL SALESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Selling is an art and this art varies from person to person. The most important variable in the selling process is the potential customer, and the nature of potential customers also varies from person to person. Therefore, the successful Sale is the result of a seller-buyer encounter during which the seller was effective in creating interest, understanding the features and benefits of the product or service, and a desire to enjoy the benefits of the seller’s product / service. Sales begins with a need and ends with a choice. In-between, you have the opportunity to use a selling technique which sways the choice to your favour.
Apr 12-13 SBL
COMPLETE REFERENCE OF TRADE FINANCING FACILITIESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The financing of international trade includes such activities as lending, issuing letters of credit, factoring, export credit and insurance. Companies involved with trade finance include importers and exporters, banks and financiers, insurers and export credit agencies, as well as other service providers. Trade finance is of vital importance to the global economy, with the World Trade Organisation estimating that 80 to 90% of global trade is reliant on this method of financing.
Apr 13 SBL
PERANCANGAN DAN KAWALAN PENGELUARAN UNTUK PENYELIAFEES | FMM MEMBER – RM371 | NON- MEMBERS – RM477
A production planning and control (PPC) system is concerned with planning and controlling all aspects of manufacturing, including materials, scheduling machines and people, and coordinating suppliers and customers. An effective PPC system is critical to the success of any company. A PPC system’s design is not a one-off undertaking; it should be adaptive to respond to changes in the competitive arena, customer requirements, strategy, supply chain and other possible problems. Conducted in Bahasa Malaysia, this course will help production supervisors acquire the necessary strategies in which production planning and control able to saves time and money, while increasing quality and productivity in the manufacturing process.
Apr 17-18 SBL
COSTING MADE SIMPLE FOR PLANNING AND CONTROLFEES | FMM MEMBER – RM795 | NON-MEMBER – RM901
This course is designed to provide participants with sound understanding of costing principles, methods and practices. This would help determine the best method to apply cost to materials, department overheads and production units in order to better determine efficiency and profits of an organisation.
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Apr 17-18 SBL
KEMAHIRAN PENGAWAL KESELAMATAN YANG BERKESANFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Conducted in Bahasa Malaysia, this course is tailored to provide the fundamental knowledge on security and loss prevention for security officer who are assigned to the industries. The old school of thought was that a security officer should only know about what he should do at the gate or only be trained on a set of work instruction has changed today, especially after the 911 incident in the US. A security personnel should have a mind set to know why he has to carry out his duties professionally and how he could support the objectives of the organisation he is assigned to.
Apr 17-18 SBL
COMPLETE GUIDE TO PREVENTIVE MAINTENANCEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course provides a company-wide planned maintenance system by covering a series of methods and approaches to ensure that equipment are always able to function so that production is never interrupted. It involves the cooperation of the equipment and process support personnel, equipment operators and the equipment supplier.
Apr 17-18 SBL
PROCESS CAPABILITY ANALYSIS FOR CONTINUOUS IMPROVEMENTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Process capability studies are used to determine the probable defect rate for processes. Process capability is based on statistical concepts that are used, in a formal and structured way, to determine process capability. Once process capability is established, techniques are covered for reducing variation and centring the process. Participants will have an understanding of process capability and will be able to make adjustments to the process and quantify improvements by re-running the process capability study.
Apr 19-20 SBL
EFFECTIVE LOGISTICS MANAGEMENT AND COSTINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Over the last two decades, the discipline of business logistics has advanced from warehouse and transportation management to the boardroom of enterprise. Business logistics in today’s competitive environment includes all activities to move product and information to, from and between members. The supply chain provides the framework for businesses and their suppliers who join in to bring goods, services and information efficiently to the ultimate consumer. This course enables participants to appreciate the need for effective costing logistic management in today’s environment and to understand the various components that make up logistics management.
Apr 19-20 SBL
COMMUNICATION, COACHING, COUNSELLING AND PROBLEM SOLVING (CONDUCTED IN MANDARIN)FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The focus in management today is on people. Working for people, working with people, influencing people and solving problems through effective communication and creating happy groups of people is everybody’s responsibility in an organisation. Managers, Executives, Supervisors and everyone is included in Coaching and Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a win-win feeling.
Apr 19-20 SBL
7 ALAT QC DAN PERLAKSANAAN QCCFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This is a hands-on training programme designed to impart the skill to use the 7 QC Tools to solve quality problems and undertake improvement projects. Conducted in Bahasa Malaysia, participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of PDCA system will be emphasised.
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Apr 19-20 SBL
EFFECTIVE PREVENTION OF OCCUPATIONAL INJURIES AND ILLNESSESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace – creating safeguards to protect people from hazards can be efficiently identified through many procedures. Coupled with proper use of appropriated protective gear and more efficient inspections, Occupational Safety and Health will be enhanced through a safe system of work.
Apr 24-25 SBL
KEMAHIRAN MENJALANKAN ‘ON-JOB TRAINING’ YANG BERKESANFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
On-job training (OJT) enhances staff’s performance without taking them away from the place of work or tasks they perform. Conducted in Bahasa Malaysia, this course is designed to equip supervisors with the necessary skills and approaches to conduct effective ‘On–Job Training’ for their subordinates.
Apr 24-25 SBL
DEVELOPING MIDDLE MANAGEMENT SKILLS FOR BREAKTHROUGH RESULTSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course helps the middle management group to widen their knowledge of management skills, thus increasing confidence in the ability to manage both the organisational job functions and human resources. It also assists participants in improving the quality of performance, productivity and work effectiveness of their subordinates.
Apr 24-25 SBL
OCCUPATIONAL FIRST AID SKILLS AND CPRFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR).
Apr 24-25 SBL
REDUCE AND OPTIMISE INVENTORY COSTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Inventory costs are the costs related to storing and maintaining its inventory over a certain period of time. Typically, inventory costs are described as a percentage of the inventory value (annual average inventory) on an annualised basis. They vary strongly depending on the business field, but they are always quite high. It is commonly accepted that the carrying costs alone represent generally 25% of inventory value on hand. Therefore, it is critical to reduce and optimise inventory cost at all times.
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MAY 2017May 8-9 SBL
ESSENTIAL FACTORY MANAGEMENT AND OPERATION SKILLSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Current trends in terms of technological innovations and globalisation in the manufacturing industry have completely changed the game plan of managing an operation. Key areas such as plant leadership, strategy planning and cascading, budgeting and cost management, work force engagement and driving the day-to-day execution plan are considered some of the critical skills needed to continuously align the dynamic business environment. In order to achieve this, the business unit leaders are required to constantly upgrade their skills to better manage the available resources and stay competitive in the marketplace to assure organisational growth and prosperity.
May 8-9 SBL
UNDERSTANDING AND IMPLEMENTING ISO 9001:2015 QMSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course enables participants to understand the ISO 9001:2015 Standard requirements for certification. It is also designed to equip participants with the knowledge and skills needed to implement the Quality Management System to meet the requirements of the latest ISO 9001:2015 Standard.
May 8-9 SBL
DYNAMIC LEADERSHIP: COMMUNICATING WITH AUTHORITY AND ASSERTIVENESSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course is especially designed for anyone who is interested in improving his/ her interpersonal skills and also building effective and assertive communication skills, including business and educational professionals, team and project leaders. This course will include topics like practicing assertive communication, exhibiting confident body language, recognising assertive characteristics, modelling assertive behaviour options, assertively managing real-world pressures and demands, profiling your conflict handling style, applying assertiveness techniques and reacting rapidly to common challenges.
May 8-9 SBL
PRACTICAL HUMAN RESOURCE MANAGEMENT SKILLSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course aims to equip HR / Personnel staff with a strong foundation in HR/Personnel Management and become more effective in performing HR/Personnel Administration functions in accordance to established practices and statutory requirements.
May 11 SBL
PENGIRAAN DAN PENILAIAN STOK SECARA SISTEMATIKFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Conducted in Bahasa Malaysia, this course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses/production areas to ensure accuracy of available stocks and also investigate stock discrepancies effectively.
May 11 SBL
CARA-CARA PENGANALISAAN PUNCA KEGAGALAN KUALITIFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Analysing quality base failures is a critical process in determining the physical root causes of problems. The process is complex, draws upon many different technical disciplines, and uses a variety of observation, inspection, and laboratory techniques. One of the key factors in properly performing a failure analysis is keeping an open mind while examining and analysing the evidence to foster a clear, unbiased perspective of the failure.
May 15-16 SBL
MALAYSIAN CUSTOMS IMPORT AND EXPORT POLICIES AND PROCEDURESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course is specially designed to provide comprehensive knowledge to participants in all aspects of customs legislation pertaining to import and export procedures with the ultimate objective of minimising delays and most importantly, ensuring the goods are cleared promptly.
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May 15-16 SBL
INVENTORY AND STORES MANAGEMENTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely affect the economy of an organisation. This programme highlights the importance of managing the stores effectively.
May 15-16 SBL
10 ESSENTIAL QUALITIES AND SKILLS FOR GREAT SUPERVISORSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Successful supervisors know what is going on in their organisation. They have knowledge about objectives and plans, their product, organisational hierarchy etc. It is necessary for them to store all this information otherwise they will not know where to look for information about all these matters. They also possess technical knowledge such as production technology, basic principles of management like planning, organising, directing, motivating and controlling. But these are not the only qualities and skills a manager, leader or decision maker needs to be successful.
May 15-16 SBL
STRONG LEADERSHIP APPROACH IN BUILDING SAFETY CULTUREFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Management must lead in the safety and health initiatives and employees’ co-operation is vital to ensure a safe workplace. A sound leadership in ensuring an effective safety and health management system can pay rich dividends in the form of reduction in accident rate. The close co-operation between the employer and employee will play a fruitful role in any safety endeavour. Both management and employees must be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe and healthy workplace. This two-day intensive programme will provide valuable and high quality insights into instilling a safe workplace culture.
May 17-18 SBL
KEPIMPINAN BERKESAN: MENGHINDARI 10 KESALAHAN SEBAGAI KETUA PASUKANFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
It’s often said that mistakes provide great learning opportunities. However, it’s much better not to make mistakes in the first place! In this training, we’re looking at 10 of the most common leadership and management errors, and highlighting what you can do to avoid them. If you can learn about these here, rather than through experience, you’ll save yourself a lot of trouble as a Leader!
May 17-18 SBL
TELEPHONE COURTESIES AND CUSTOMER SERVICE : ACHIEVING INTERPERSONAL IMPACTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The traditional duties of a receptionist commonly include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. The job description of reception staff has expanded quite a bit due to the increased use of technology in the workplace. Many front-desk staff are now encouraged to have experience with computers and software programs. In addition to their usual tasks, many reception staff also assist their companies with a variety of other office tasks. In many cases a receptionist is expected to perform multiple tasks quickly and efficiently, in addition to answering the phone. A receptionist who possesses strong office and technical skills and is also courteous and tactful is considered an asset to the business image of a company.
May 17-18 SBL
MAINTENANCE MANAGEMENT, PERFORMANCE AND IMPROVEMENT TOOLSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
To improve any production process, all production machinery need to be sustained at optimum conditions. The machinery need to run smoothly with Zero Downtime and produce Zero Defect. Such condition can only be achieved if a proper, effective and efficient maintenance system is done. Conventional Time-based and Trial and Error methods is not applicable in today’s machines and equipment maintenance. A proper and cost effective system of Maintenance Management practices, performance monitoring and improvement tools will enhance the company’s profitability and competitiveness.
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May 17-18 SBL
MEASURING PROCESS QUALITY PERFORMANCE BASELINEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
When we are planning to do something either solving a problem or enhancing an existing process performance we need to ask ourselves one thing – how is the process currently doing? This is very important information to know before starting the activities since it indicates the baseline. When doing the activities periodically we need to check if the activities are progressing as planned. The same process performance measurement is done and checked against the baseline. This course explains various process quality measurements commonly used that describes the process characteristics. These quality measurements come with special rules to calculate. Correct method used in calculating the quality indices will make them meaningful for process improvement purposes.
May 22-23 SBL
EFFECTIVE MATERIALS HANDLING, PLANNING AND CONTROLFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced.
May 22-23 SBL
ANALYSING AND CONFIRMING ROOT CAUSES TO PROBLEMS FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
When investigating a problem, there are many possible root causes. Fixing all the possible causes will not be practical since it requires a lot of resources. Guessing the true root cause(s) too can be risky since we may be attacking the wrong root cause(s). This course teaches about verifying the theory about the root cause(s) statistically. Doing it this way will minimise the mistake of working on the wrong root cause(s). The vital few root causes will be identified systematically.
May 22-23 SBL
ESSENTIAL STEPS IN SOLVING QUALITY RELATED PROBLEMSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course aims to widen participants knowledge in solving quality related problems through determination of the Problem Area, identifying the Root Cause(s) of the Problem. Participants will learn the methods to solve these problems through investigation, analysis, and verification root causes, using the right tools and planning and implementing Correction and Corrective Actions.
May 22-23 SBL
DIAGNOSING UNDERPERFORMANCE AT WORKPLACE FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
We often talk about unleashing the performance of an individual through development, but the first step in equipping people is to diagnose the cause of underperformance. Underperformance is not an overnight phenomenon. Something contributes to the gradual decline of the employee’s engagement or performance at work. Unfortunately, many leaders immediately attribute it to the lack of competency. Some contributing factors you need to look into include attitude, environment, competence and tools.
May 24-25 SBL
DELEGASI, PENGURUSAN MASA, KONFLIK DAN MENANGANI PEKERJA BERMASALAHFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course cultivates the importance of delegating work and time management which in return helps to increase job satisfaction and achieve higher performance level. It also helps participants to overcome conflicts and handle difficult employees which in return provides for a harmonious work environment and enhance effectiveness of working with people.
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May 24-25 SBL
MANAGING A PURCHASING DEPARTMENT EFFECTIVELYFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Purchasing is a dynamic and managerial process, which serves as a strategic function. It is a general recognition that purchasing and supply activities contribute in a significant way to the success or failure of an organisation. Organisations employing leading-edge approaches to the management of a purchasing department are putting into practice the integrated role for purchasing.
May 24-25 SBL
MAINTENANCE AND TROUBLESHOOTING OF ELECTRICAL SUPPLY CIRCUITS, RELAYS, CONTACTORS AND MOTORSFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
This course is specially designed for electricians, technicians and others in the electrical field who are directly or indirectly involved in the operation, maintenance and troubleshooting of electrical installation in the industry. Participants will be equipped with the knowledge of electrical circuits, relays, contactors and motors to strengthen and ensure the stability of the electrical power supply.
JUNE 2017Jun 7-8 SBL
EFFECTIVE SALES NEGOTIATIONS AND OVERCOMING SALES RESISTANCEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Knowing how to sell is a vital ingredient for sales success. In simple terms, effective sales negotiation techniques blend talking to the right people and listening hard to find out what they want to buy. Once you’ve got both those elements, you can close the deal to mutual benefit. Good sales skills include anticipating and dealing with any reasons the customer may choose not to buy, known in sales terms as ‘objection’. Selling techniques should include the ability to see when the customer is ready to buy, right ales techniques for closing sales and overcoming sales resistance.
Jun 7-8 SBL
HUMAN RELATIONS, LEADERSHIP, MOTIVATION AND TEAM BUILDINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course is designed to help the middle management group to understand the importance of human relations, leadership, motivation and team building in the businesses of people. This course will enable participants to increase confident of managing organisational job functions and human resources, improve subordinates’ quality of performance and productivity, and study world top business gurus’ concept and their application to business environment.
Jun 8 SBL
ELECTRICAL SAFETY AND LOCKOUT/TAGOUTFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Failure to control electrical hazardous energy sources can results in severe injury and even fatality. Fortunately, these hazards can be avoided through the compliance of electrical safety rules and regulations including the use of lockout/tagout procedures. Lockout/tagout procedures isolate energy and control machinery and equipment, helping to protect employees servicing the equipment, operators, bystanders, and the equipment itself.
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Jun 14-15 SBL
OFFICE ADMINISTRATION AND MANAGEMENT SKILLS – WHAT YOU DO NOT KNOWFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
To provide participants with a better appreciation of their roles and responsibilities within the organisation through an improved system of managing the office administration and daily operations so as to achieve higher productivity.
Jun 14-15 SBL
MASTERING QUALITY ASSURANCE SKILLSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Mastering Quality Assurance Skill gives employees in an organisation sound and through understanding of what it means by Quality Assurance and what it takes to achieve customer satisfaction and delight as an ultimate goal. This programme provides the knowledge required to develop a sound Quality Assurance programme and skill required to perform a good root cause analysis on the quality issues and come up with practical and cost effective solutions.
Jun 14-15 SBL
SOURCING SKILLS AND DEVELOPING SAVINGS PLANS FOR PURCHASERSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Strategic sourcing skills play an important role in the cost structure and competitiveness of small and large businesses. These skills involve analysing high-volume purchases and developing long-term partnerships with a select group of suppliers that are capable of providing quality products and services at low costs. High-volume purchases are the best candidates for strategic sourcing because they are likely to have the greatest impact on lowering cost structures.
Jun 14-15 SBL
ACCIDENT INVESTIGATION AND ROOT CAUSE ANALYSISFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Accidents and hazards to health represent costly factors in the work environment and must be guarded against constantly. However, during everyday activities, we do not give any thought to the possibility of accidents in the work stations. Significant number of occupational deaths and accidents could have been prevented if organisations use the best accident prevention strategies and practices. Accident investigation skill and ability is one of the best tools that management or a safety practitioner can have at his command. It does not only investigate an accident but it prevents reoccurrence of such accident.
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JULY 2017Jul 10-11 SBL
INCOTERMS IN INTERNATIONAL TRADE AND SHIPPING DOCUMENTATIONSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This programme is designed to help participants understand the import and export procedures and documentation from a practical point, to learn the various steps of import and export procedures and documentation flow and determine the trade terms, which offer greatest cost savings. In addition, participants will also learn how to avoid shipping errors and accurately describing the materials to be shipped and identify proper claims procedures and obtaining thorough understanding on claims documents. Participants will also be updated on the relevant Government Controlling Regulatory Trade Requirements.
Jul 10-11 SBL
STRUCTURED APPROACH OF BUILDING EFFECTIVE TEAMS AND SOLVING PROBLEMSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Whether there’s a complex project looming or team members just want to get better at dealing with day-to-day issues, employees can achieve much more when they solve problems and make decisions together. By developing problem-solving skills, team members can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, each team member can help each other work together maturely, using different thinking styles, and commit collectively to decisions.
Jul 10-11 SBL
PRACTICAL MANUFACTURING PRODUCTIVITY AND CONTINUAL IMPROVEMENT PROCESSFEES | FMM MEMBER – RM689 | NON-MEMBER – RM795
We have available today the knowledge and experience needed for the successful management of organisation. But there is probably no field of human endeavour where the always tremendous gap between the knowledge and performance of great organisations and the knowledge and performance of the average is wider or more intractable. Taking a closer look at the demise of organisations, it is argued that issues relating to productivity and/or cost improvement results are a main cause. This programme aims to narrow the gap.
Jul 10-11 SBL
PRACTICAL APPROACH TO BOILER OPERATION, MAINTENANCE AND MANAGEMENT FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This two days intensive course focuses in establishing the proper management, maintenance procedures and correct practices in the Steam Plant Operation. Participants will be able to understand the principles of operation and maintenance of a steam plant and to develop ideas and suggestions from the course which could then be forwarded to their management for improvements in their work process.
Jul 12-13 SBL
FINANCIAL BUDGETS AND CREATIVE ACCOUNTING - A POWERFUL MANAGEMENT TOOLFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
In budgeting it is required that finance play an important role in pivoting the business, to enable it to maximise the resources fully, reaping the best returns and strengthening the planning and control of the business. Creative Accounting is looking beyond the numbers in Financial statements and participants will be able to acquire intricacies of creative accounting, grasp the limitations and policies adopted by companies and identify various methods of presentation of facts and figures which can be used to make the accounting report more creative.
Jul 12-13 SBL
BEST EMPLOYMENT PRACTICES: OFFER LETTERS, EMPLOYEE HANDBOOK, PROBATION AND TERMINATION/RESIGNATIONFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Managing the harmonious relationship of employee/employer may appear easy and trouble free, from a layman’s perspective. However, the development in law and daily practices in basic areas such as the offer letters, contents of employee handbook, handling probationers and termination/resignation a costly and time consuming exercise. There are many pitfalls in these grey areas and it is vital to avoid such pitfalls and adopt proper procedures at each stage of the employment of an employee.
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Jul 12-13 SBL
POKA-YOKE TECHNIQUES TO ELIMINATE HUMAN ERRORSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Severe competition among business organisations have pushed the quality performance standards to the next level, so much so there is no room for errors and inefficiencies, leading to the mindset of preventing defects or mistakes as the only way to survive in the marketplace. In that sense Poka-Yoke, a Japanese developed method, which emphasised team-oriented approach and root cause analysis to work out ways and means to prevent operational errors.
Jul 12-13 SBL
CONDUCTING ELECTRICAL ENERGY AUDIT FOR BUILDINGSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
To perform an energy audit, several tasks are typically carried out depending on the type of the audit and the size and function of the building. Some of the tasks may have to be repeated, reduced in scope, or even eliminated based on the findings of other tasks. Therefore, the execution of an energy audit is often not a linear process and is rather iterative. However, a general procedure can be outlined for most buildings.
Jul 17-18 SBL
OPERATIONS, MAINTENANCE AND TROUBLESHOOTING OF PUMPS AND MOTORSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The course covers areas related to installation of pumps and motors, the commissioning, startup and shutdown of the pumps and motors and also how to maintain and troubleshoot pumps and motors. This training will help to upgrade the Theoretical and Operational skills of the current workforce in handling pumps and motors in their units.
Jul 17-18 SBL
EXCELLING AS A COMPETENT MANAGERFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The organisation that will succeed are those that have Managers and Executives who have the managerial skills to recognise and react the fastest to these challenges. This course is designed to provide participants with an understanding of the concepts, processes and functions of management and to review their roles within the organisation.
Jul 18-19 SBL
HIRARC IMPLEMENTATION WORKSHOPFEES | FMM MEMBER – RM636 | NON- MEMBERS – RM742
The Occupational Safety & Health Act 1994 requires the organisation to identify their hazards and control them and JKKP has issued a guideline to assist organisations to implement it. In the Law it is known as HIRARC “Hazard Identification Risk Assessment & Risk Control”. In OHSAS 18001:2007 Clause 4.3.2, the management system requires the organisation to implement HIRADC “Hazard Identification Risk Assessment & Determining Control”.
Jul 19-20 SBL
ROOT CAUSE ANALYSIS FOR PRODUCTION PROBLEMSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Solving production related problems require completely a different set of tools and techniques to determine the potential root cause, such as Value Stream Mapping, Fishbone analysis based on 4M + 1E, 7 Wastes, 3Ms Analysis, 5S Practices, Work Layout & Ergonomics, Multi-skills, Visual Control, TOC, Standard Work, Materials Replenishment System, Production Variance, etc. Bottom-line the above tools will help to resolve issues that create the performance gap in terms of productivity, schedule adherence, materials & information flow, meeting TAKT time, operating cost, VA/NVA ratio, financial ratio, etc.
Jul 19-20 SBL
TEKNIK KAWALAN KUALITIFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product. To achieve this, it is imperative that companies have a well trained and highly skilled group of QA/QC personnel who are not only able to detect problems but also prevents problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills training to help them be effective. To be conducted in Bahasa Malaysia, this training programme aims to address this issue.
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Jul 19-20 SBL
TECHNIQUES OF WRITING ISO QUALITY OBJECTIVES, NCRs/CARs, MEASUREMENT AND DATA ANALYSISFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The participant is worked with a series of assignments geared towards real-life situations with respect to non-conformities and non-conforming situations. The proper and correct technique of writing these quality-related documentation are nurtured into the participant’s repertoire of abilities in practical operational reporting. Special focus will be made onto decision-making from factual aspects.
Jul 19-20 SBL
ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFFFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course will enhance the competency in communication within the business context. Participants will practise the appropriate use of English, in situations commonly encountered in business environments.
Jul 24 SBL
PENGURUSAN REKOD DAN FAIL YANG EFEKTIFFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Conducted in Bahasa Malaysia, this course helps participants with the creation, organisation, maintenance, use, retrieval and disposition of records to promote efficiency and productivity in the organisation.
Jul 24 SBL
TEKNIK-TEKNIK KAUNSELING YANG BERKESANFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
The focus in management today is on people. Working for people, working with people, influencing people and solving problems through effective communication and creating happy groups of people is everybody’s responsibility in an organisation. Managers, Executives, Supervisors and everyone is included in Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a win-win feeling. Conducted in Bahasa Malaysia, this course aims to improve participants’ interpersonal and communication skills in order to influence, motivate and counsel others to get the best from them.
Jul 24-25 SBL
EFFECTIVE INVENTORY / STOCK CONTROL SYSTEMFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The objective of an inventory/stock control system is to make inventory/stock decisions that minimise the total cost of inventory/stock, which is distinctly different from minimising inventory/stock. It is often more expensive to run out of an item (and thus be forced to obtain it through more expensive channels) than simply to keep more units in stock. Good control system, if in place, will minimise the total cost of inventory/stock through the use of an economic order quantity, which attempts to balance the carrying costs of inventory/stock with the cost of running out of an item.
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AUGUST 2017Aug 9-10 SBL
12 STEPS SCHEDULE PLANNED MAINTENANCEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Schedule preventive maintenance has been in practice for the last 50 years. Preventive maintenance has long been considered as an activity for cleaning, calibration and checking. In an era of equipment dependence, it is critical that equipment is operated to its maximum efficiency. Equipment health management thus becomes critical to our profit sector. This course enables participants to develop a proper schedule planned maintenance procedure.
Aug 9-10 SBL
STRATEGI MENGENDALIKAN PEKERJA BERMASALAHFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
We come across all sorts of employees in our working life, many of whom we would classify as ‘difficult ’. We spend so much of our working time dealing with these employees and more often than not we come away from the encounter, feeling frustrated and drained. To make matters worse, most of this time is wasted because of the ineffective ways we have been dealing with them. Fortunately, all is not lost as there are effective strategies on handling difficult employees.
Aug 9-10 SBL
MANAGING THE LABORATORY : IMPLEMENTING GOOD PRACTICESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The objectives of this two-day course are two-fold: Firstly, to raise the awareness of the laboratory staff concerning the importance of understanding the basic requirements for running a laboratory or working in a laboratory. Secondly, to provide a guide for the general management of a good laboratory, based on certain general acceptance guidelines. This informative short course will cover the topics such as good laboratory design, basic laboratory techniques, laboratory data handling, safety in the laboratory, Good Laboratory Practice (GLP), laboratory waste management and quality system for laboratory.
Aug 9-10 SBL
DEVELOPING AND IMPLEMENTING A SAFETY AND HEALTH MANUALFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
It is outlined in OSH Act, 1994 that the duty to ensure Safety and Health at the work place lies mainly on employers and employees. One of the important legal obligation of employers under Section 16 of the OSH Act, 1994 is that they are required to outline the organisation and arrangements in achieving the objectives of the written Safety and Health Policy at the workplace.
Aug 14 SBL
EVALUATING PERFORMANCE MEASURES FOR WAREHOUSINGFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Today’s warehouse personnels should strive towards making productivity gains or customer service improvements. Instead of becoming overwhelmed with data, warehouse personnels should identify and focus on the most useful matrix to gather, report, and apply. Every warehouse strives for excellence, in which customers consistently receive the right product, on time, undamaged, and with the correct documentation. With virtually error-free shipments, customer satisfaction increases and customer support costs decrease.
Aug 14-15 SBL
MARKETING EFFECTIVENESS: MEASURING AND IMPROVING ITFEES | FMM MEMBER – RM583 | NON- MEMBERS – RM689
How are the marketing campaigns doing? Are they getting the desired results? If not, what else can be done? These are some of the questions that marketers will ask to find out the effectiveness of their marketing campaigns. By measuring the results, marketers will be able to compare the results vs target, and to improvise where necessary. This 2-day programme is designed to help marketers to understand the need to measure, the measuring tools and how to make improvements on strategies that are not working.
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Aug 14-15 SBL
DRAFTING ESSENTIAL HR LETTERS, FORMS, POLICIES AND PROCEDURES MANUALFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Documents and letters are crucial in the Human Resource Department. This programme is meant to assist in increasing your efficiency. It helps to reduce the time you spend on drafting your Human Resource related correspondence. Samples are provided which can be further customised for your own organisational usage.
Aug 14-15 SBL
SAFE FORKLIFT DRIVING SKILLS FOR BEGINNERS (CONDUCTED IN BAHASA MALAYSIA)FEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Emphasises on both Theory and Practical aspects of Forklift Driving for beginners. The course aims to provide basic Forklift Driving skills and enable them to become competent drivers. A practical session on proper driving skills, upkeep of forklift and safe driving practices will be provided.
Aug 15 SBL
MEASURING, EVALUATING AND IMPROVING STORE PERFORMANCEFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Rapid response to changing market conditions and customer demand is vital to an organisation’s success. To achieve this, it requires a highly-agile approach to information gathering, analysis, and decision implementation. Measuring, evaluating and improving Store Performance bring significant benefits such as increase in revenue, reduction in inventory holding cost and reduction in excessive and obsolete inventory.
Aug 16-17 SBL
ISO 9001:2015 QMS INTERNAL AUDITINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course provides participants with the knowledge and skills in Internal Quality Auditing. The setting up of an Internal Quality Audit Team, principles and procedures for carrying out quality auditing will also be provided.
Aug 16-17 SBL
BUILDING EFFECTIVE SUPERVISORY SKILLS (CONDUCTED IN MANDARIN)FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course is designed for those directly involved with supervising a team across all functional areas. Conducted in Mandarin, this course will enable participants to understand the roles and responsibilities of a supervisor, the important of communication in leadership, team work and motivation. Emphasise the concept of Catch Ball and appropriate HoRenSo necessary at work place, use suitable techniques for various aspects of supervisory management, and study world top business gurus’ concept and their application to related field.
Aug 16-17 SBL
TRANSFORMATIONAL LEADERSHIP APPROACH FOR HIGHER PERFORMANCEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Transformational leadership is a style of leadership where the leader collaborates with employees to identify the needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed employees It also serves to enhance the motivation, morale, and job performance of employees through a variety of mechanisms which include connecting the employees sense of identity and self, being a role model for employees in order to inspire them to take greater ownership for their work, understand the strengths and weaknesses of employees and allowing the leader to align employees with tasks that enhance their performance.
Aug 16-17 SBL
PRODUCTION AND OPERATIONS MANAGEMENT – EXECUTION AND CONTROLFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The entire production and operations management revolving on the fact that business organisation are required to manage right through the customer order process, planning and scheduling, procurement, raw materials management, production process planning and execution, inventory control, warehousing till delivery to customers. As part of the supply chain management, the said organisation are also needed to render the after sales support i.e., customer warranty return, repair or product upgrading, etc. Every single business process must be executed with a robust system to check and balance each of the transaction validity, and for this reason Lean Manufacturing approach are highly recommended.
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Aug 21-22 SBL
ROOT CAUSE ANALYSIS FOR QUALITY PROBLEMFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Ability to conduct a thorough problem analysis and in-depth understanding of the problem itself will lead to the identification and validation of potential root cause. The skills to resolve quality problems can be acquired by having a good understanding on some important quality tools and techniques i.e., Voice of Customer, Process Mapping, Checksheet, Pareto Chart, Stratification, Histogram, Control Charts, Fishbone Analysis, 5W + 1H, 5 Whys’, 8D methodology and, FMEA and Control Plan. Daily practice of the above tools together with shop floor staff will be very helpful in developing the quality problem solving skills.
Aug 21-22 SBL
CHEMICAL HAZARD RISK ASSESSMENT AND CONTROLFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Chemicals are a foundation of our modern society but also present risks. Improper use and poor understanding on management of chemicals will impact and exert unacceptable human and economic costs in the workplace. It is the duty of employer to protect employees from the adverse effects of chemicals. Thus there is a need to identify, evaluate and control any health risk associated with the use of the chemicals. This programme will provide guidelines for employers and employees on the procedures and protocol for conducting a chemical health risk assessment to ensure the safe use of chemicals. This two-day intensive programme will provide valuable insights into ensuring the efficient management of chemicals.
Aug 21-22 SBL
ENERGY EFFICIENCY IN ELECTRICAL SYSTEMSFEES | FMM MEMBER – RM848 | NON-MEMBER – RM954
In line with the Energy Management Regulation 2008 which came into effect on December 15, 2008, this programme represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. This programme will enable participants to acquire the knowledge on the importance of energy efficiency standards and labelling; understand energy performance standards and testing facilities to be referred and used; be made aware of the importance of energy conservation and energy efficiency by classification of energy efficient equipment and be able to use the knowledge and skills gained to execute energy efficiency practices in their working place in electrical systems.
Aug 21-22 SBL
TEKNIK-TEKNIK MENINGKATKAN PRODUKTIVITIFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Participants will be given a comprehensive overview of various aspects of Productivity Improvement at the workplace. Conducted in Bahasa Malaysia, this course will provide a practical guide on the various Productivity Improvement techniques available which will help improve cost effectiveness.
Aug 23-24 SBL
EFFECTIVE LETTERS AND E-MAILS THAT GET YOUR MESSAGE ACROSSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
How much of your time is spent writing emails and letters each week? Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your words together? Think about the people who read your documents – are you convinced they are getting the message you want them to get? Poorly written communication can damage your organisation’s image – its time to take action! This course is highly interactive with activities designed to put your new skills into action throughout the course.
Aug 23-24 SBL
EFFECTIVE PROCUREMENT, COST REDUCTION AND NEGOTIATION SKILLSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Purchasing plays an important role in the profitability and success of every business. The way the Purchasing function is managed and run will greatly influence the company’s bottom line. This programme aims to provide purchasing personnel with the knowledge to be efficient, effective and ultimately to purchase materials and services at the best prices without sacrificing quality and service. It highlights on how Purchasing personnel can help to increase productivity and achieve savings through effective purchasing.
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Aug 23-24 SBL
PENGURUSAN MASA DAN MEMBINA KEMAHIRAN KOMUNIKASI YANG EFEKTIFFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Most people think about organisation, prioritisation and planning when they hear about time management. But it turns out that time management means using your time in the right, most productive way. When we communicate with people, we can take as many hours to transmit a message that can be perfectly done in minutes. This is also another time waster and most of the time we do not see it. Since we cannot avoid talking to people, on the contrary, we need people in our lives, we work in teams, and we create communities; then it is important to know how to improve your communication skills.
Aug 23-24 SBL
KAIZEN FOR ACHIEVING OPERATIONAL IMPROVEMENTSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Kaizen, Japanese for “improvement” or “change for the best” refers to the practices that focus upon continuous improvement of processes in manufacturing and business management. This course aims to help participants understand the various steps and methodologies used in Kaizen and also make an informed decision about the specific areas that should be addressed at their workplace.
SEPTEMBER 2017Sep 11-12 SBL
DEVELOPING EFFECTIVE MARKETING STRATEGIESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
With the current state of economic conditions, the continuous change of consumer preferences and the ubiquity of new products, no company can afford to de-emphasise marketing operations. In a changing environment like ours, there is the need to sharpen our strategic thinking and visioning in order to stay ahead of competition. Upon completion of this course, participants will develop marketing skills required to identify opportunities and set the means best to serve these opportunities which most often are disguised as insoluble problems.
Sep 11-12 SBL
THE TOTAL SAFETY AND HEALTH COMMITTEE CHECKLISTFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
All SH committees are major investments in time and resources, yet they all too often fall short of expectations. SH committees are weak in procedures, activities, programmes and inactivity of committee members ...until now. The Total Safety Committee Checklist is a step-by-step guide for a SH committee activities and programmes and meeting agendas. Find both the basic ‘must do’ material for those SH committees that are just getting started, as well as extra credit items for highly effective SH committees.
Sep 11-12 SBL
PRODUCTION PLANNING AND CONTROL IN CREATING SUFFICIENCYFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
In the present challenging business environment with global market fluctuation and change of customers’ preferences, it is essential to have in depth knowledge and understanding of production control, planning and scheduling to reduce the overall manufacturing costs and thus improve productivity. This course will enable participants to develop skills in viewing and analysing customer forecast information, use suitable techniques to capture precise production capacity, select appropriate material procurement method and inventory control, and study world top business gurus’ concept and their application for optimal operations flow control and production system.
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PENYELIA SEBAGAI PENGURUS ‘PRODUCTION’ DAN KUALITIFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Supervisors are the most important link in the management chain of any business enterprise. Today, the task of supervising has become more complex with the role of being the bridge between management and employees. To meet this demanding challenge, supervisors are often required to function as collaborators and consensus builders besides running the day-to-day production operations while maintaining quality of output.
Sep 13-14 SBL
PROCESS CONTROL: MEASUREMENT AND CALIBRATIONFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Process control activities require measurement of both variable and attribute data, before plotting it on the control charts to recognise abnormal trends, assess statistical data distribution and computing the capability of a process understudy. These data are normally acquired by using various measurement tools that come with certain level of accuracy and resolution depending on its application. It is equally critical to ensure the measurement tools are used, handled, stored and calibrated appropriately to maintain the tool accuracy and hence the data integrity.
Sep 13-14 SBL
BUILDING DYNAMIC HUMAN RESOURCE ASSISTANTS/CLERKSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Strategic business planning seeks to identify various factors critical to the success of the organisation. It also focuses on how the organisation can become better positioned and equipped to compete in its industry. To accomplish this, the Human Resource Department has a specific and vital role to play. Employees are the most important asset of an organisation and will lead an organisation to gain competitive advantage. The Human Resource function serves as a change agent for the organisation. The Human Resource Assistants deal with all employees in their daily routine and thus contribute to the Human Resource Department as a whole.
Sep 13-14 SBL
MACHINERY LUBRICATION AND BEARING MAINTENANCE FOR TECHNICIANSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Machinery Lubrication and Bearing Maintenance provides the foundational skillset for applying best lubrication practices and bearing maintenance knowledge. Through this course, technicians can move away from the “old school” methods of vague, non-specific lubrication procedures and bearing maintenance and be able to implement an excellent lubrication and bearing maintenance programme in any industrial workplace.
Sep 13-14 SBL
CLEAR AND STRAIGHT TO THE POINT PRESENTATIONS IN ACTIONFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Become an impressive and effective communicator by polishing your own presentation skills within two days of guidance. Discover the secret to develop contents that is concise and to the point and learn to engage your audience with appropriate aids. Participants will also discover ways to get over nerves and deliver your presentations with renewed confidence.
Sep 18-19 SBL
MANAGING AND HANDLING CHEMICALS AT THE WORKPLACEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The use of chemicals in developed and developing countries have been increasing significantly during the past three decades. It is no doubt that chemicals will continue to play an important role in the arena of industries. However, these chemicals will pose danger in cases where we are not able to manage them properly. The aim of this training is to educate the participants on management of chemical safety including the proper manner of handling chemicals. This training will also expose the participants on the requirement of chemical safety as per Occupational Safety and Health Act and Regulations.
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Sep 18-19 SBL
MEMBINA PASUKAN KERJA YANG DINAMIK DAN PROSES PENYELESAIAN MASALAHFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Whether there’s a complex project looming or team members just want to get better at dealing with day-to-day issues, employees can achieve much more when they solve problems and make decisions together. By developing problem-solving skills, team members can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, each team member can help each other work together maturely, using different thinking styles, and commit collectively to decisions.
Sep 18-19 SBL
MALAYSIAN CUSTOMS POLICIES AND PROCEDURESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This two-day course has been specially designed to cover all the essential areas of Customs procedures to help participants deal effectively with the Royal Malaysian Customs Department.
Sep 18-19 SBL
ISO 9001 : 2015 THROUGH PROCESS APPROACH AND PLANNINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Process approach is often, even to this day, has been misunderstood in many organisations. This course will help the participant re‐align what process approach is and how the supposedly simple process of planning can be very important in support of all task, activities and processes carried out. It can be said that both process approach and planning need to go hand‐in‐ hand in order for an organisation to improve and to operate effectively. This course contents allow the baseline practitioner to grasp simple and workable principles on making the system work using uncomplicated linkage of process approach and fundamental elements of planning simultaneously.
OCTOBER 2017Oct 9-10 SBL
DYNAMIC WORK HABITS FOR IMPROVING PERFORMANCE FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Most often, people like to have a proactive life, take charge of themselves and become a more positive person with a right attitude. This can be achieved if one adopts a practical approach using the A.I.A. (Awareness – Insight – Action) methodology to understanding how habits are formed and how they impact the way we lead our lives. Each habit culminates with an application of new work habits which when applied diligently which will help people position themselves better for the radically changing world.
Oct 9-10 SBL
PENINGKATAN PRESTASI KERJA UNTUK PEKERJAFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Conducted in Bahasa Malaysia. This course is designed to help participants understand individual differences, review their attitude, obtain positive working culture outlook and acquire skills that will improve their overall performance.
Oct 9-10 SBL
OPERASI STOR DAN GUDANGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
There is no doubt that efficient store and warehouse operation provide the core for successful business operation. The lack of inventory and stores management would also affect the smoothness of your business conduct. Hence, this programme will provide participants with an understanding of the principles and operation procedures of managing a store and warehouse. To be conducted in Bahasa Malaysia, this programme will benefit all store and warehouse staff who should be properly trained to enable them to perform their duties with efficiency and responsibility.
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Oct 9-10 SBL
HAZARD IDENTIFICATION, JOB SAFETY ANALYSIS, INSPECTION AND ACCIDENT INVESTIGATIONFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The purpose of this training is to prepare the participants to identify hazards, conduct a Job Safety Analysis, and understand the manner to carry out Inspection related to Safety and Health and finally on the ways to conduct Accident Investigation.
Oct 11-12 SBL
MAINTENANCE LEADERS BEST PRACTICESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Most maintenance leaders grow up through hierarchy and seniority. As such, they carry with them the skill they have accumulated over the years. Since the emphasis is mostly on reducing breakdowns and day-to-day fire-fighting, their leadership styles are not really as developed as in the manufacturing departments. As result, most evolve in reactive leadership styles and learn their lessons through the school of hard knocks. This course is developed to effectively enhance and change the maintenance leadership techniques in a systematic manner, in which, the participants will understand their true value and role in the industry.
Oct 11-12 SBL
SHARPENING YOUR PURCHASING MANAGEMENT SKILLSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
In order for companies to pay attention to the changing role of the purchasing function in the twenty-first century, the fundamental areas of practical management techniques and skills in purchasing have to be examined. This programme will assist the purchasing personnel to improve their operations in meeting corporate objectives and goals.
Oct 11-12 SBL
COST REDUCTION TECHNIQUES FOR PRODUCTION OPERATIONSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Cost management became the competitive tool in the dynamic marketplace especially for high volume production environment. In fact cost elements are being scrutinised as one of the most important agenda in the annual strategic business planning, to be discussed, reviewed and closely monitored to ensure the long term survival of any profit oriented organisations. Operational inefficiencies and production wastes to be objectively measured and cost saving projects are scoped accordingly. Therefore its crucial to set up a robust financial system that tracks and quickly identifies cost performance gaps, supported by well established cost reduction methodology, which will give the organisation extra miles in terms of adding value to all business stake holders.
Oct 11-12 SBL
OCCUPATIONAL FIRST AID SKILLS AND CPRFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR).
Oct 13 SBL
EFFECTIVE PERFORMANCE MANAGEMENT USING KPIFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
In most organisations, leaders regard the performance appraisal exercise as just another assignment in the form of paperwork to be completed as part of their job function. Leaders are not aware of their roles as appraisers and the techniques involved in maximising the use of the performance appraisal system as a leadership tool. Emphasis on the essentials of how to plan and communicate effectively during an appraisal session, establishing realistic goals and upgrading employees’ performance with the use of performance appraisal are key elements in this course.
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Oct 13 SBL
KOMUNIKASI BERKESAN DENGAN PEKERJA MELALUI ‘ONE POINT LESSON’FEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
A one point lesson is a communication on a brief standard operating procedure, it is used to communicate to operators and staff new or revised standards or work methods that are simple and do not require a full SOP. A one point lesson could be as simple as communicating a new running pressure for a certain vessel, a 5s standard to be implemented in a work area, a new hand operated tool to perform a certain task, or even the relocation of a piece of machinery. It can be written by any person in organisation.
Oct 23-24 SBL
HANDLING CUSTOMER COMPLAINTS PROFESSIONALLYFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
We live and work in a business-sensitive economy. More importantly as manufactured products/services become more alike, it is increasing the quality and service provided to customers that forms the critical difference between success and failure especially handling customer complaints. Handling customer complaints tactfully is an art and one must be able to anticipate customer’s reactions, communicate clearly and achieve win-win outcomes.
Oct 23-24 SBL
KOMUNIKASI, COACHING, KAUNSELING DAN PENYELESAIAN MASALAHFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The focus in management today is on people. Working for people, working with people, influencing people and solving problems through effective communication and creating happy groups of people is everybody’s responsibility in an organisation. Managers, Executives, Supervisors and everyone is included in Coaching and Counselling of downline employees so that the work at hand can be done effectively with all parties involved enjoying a win-win feeling. Conducted in Bahasa Malaysia this programme aims to help participants improve interpersonal and communication methods in order to get the best from staff and enhance their effectiveness in working together with people.
Oct 23-24 SBL
CONTROLLING CRITICAL FACTORS THAT AFFECT PROCESS PERFORMANCE FEES | FMM MEMBER – RM583 | NON- MEMBERS – RM689
Making improvement comes natural - People want to make their life easier, better, and faster. There are countless number of improvement activities carried out in an organisation. These improvements will definitely result in better process performance. Study shows that in general 80% of performance increase comes from 20% of the improvement activities. These 20% activities are referred as significant activities, or simply significant factors. This course explains how to identify the significant factors. It also explains how to control these significant factors effectively so that the excellent result achieved can be sustained.
Oct 23-24 SBL
PRACTICAL GUIDE TO ELECTRICAL WIRING, INSPECTION, TROUBLESHOOTING AND REPAIRINGFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
A good wiring system must fulfil the statutory requirements such as safety regulation, IEE wiring regulation, protection against electrical shock, direct and indirect contact, thermal effects, under voltage and residual current device and protective measures. This programme is designed for all those involved in maintaining and troubleshooting electrical wiring systems.
Oct 25-26 SBL
ESSENTIAL WRITTEN ENGLISH MADE EASY FOR OFFICE AND OPERATIONS STAFFFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course will enhance the competency in communication within the business context. Participants will practise the appropriate use of written English in situations commonly encountered in business environment.
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Oct 25-26 SBL
MANAGING MULTI TASKING: DISCIPLINE OF GETTING THINGS DONEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Multitasking has become the mantra of the new millennium… a term often accompanied by the cry, “We’ve got to do more with less.” During the course you will learn practical skills for managing multiple tasks and conflicting priorities. You will also learn tactics for coordinating multiple projects and juggling competing demands on your time and attention from multiple bosses. Specific challenges pertaining to the participants’ work environment will be discussed and a solution-convergence process will be used to identify practical suggestions for handling each situation.
Oct 25-26 SBL
MEASURING COST OF POOR QUALITY FOR CONTINUOUS IMPROVEMENT FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The total operating cost due to poor quality combined with other form of waste is known as a hidden factory with so many non-value added activities such as rescreening, reworking, excessive inspection and testing, waiting or searching for materials or tools and high unplanned downtime, clouded the production shopfloor. Basically the operations transparency of such situation will be very poor with low employee morale, and worst still the hidden cost continue to grow. In order to eliminate the problem, the operations team needed to set-up a system to track and monitor the waste due to poor quality in terms of dollars spent, which will be the basis for continuous improvement projects.
NOVEMBER 2017Nov 8-9 SBL
EFFECTIVE MANAGEMENT OF ACCOUNTING FUNCTIONSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course highlights the need for an Accounting department to be focused and proactive in implementing efficiency in managing its functions. It also discusses on how to improve on better workflow and processes besides the main accounting functions.
Nov 8-9 SBL
IMPROVING PRINCIPLES IN MANAGEMENT SYSTEM (ISO QMS)FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
One of the definitions of a “principle” is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. “Quality management principles” are a set of fundamental beliefs, norms, rules and values that are accepted as true and can be used as a basis for quality management. The QMPs can be used as a foundation to guide an organisation’s performance improvement. They were developed and updated by international experts of ISO, who are responsible for developing and maintaining ISO’s QMS.
Nov 8-9 SBL
COST AND PRICE ANALYSIS IN PROCUREMENTFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
In some purchases, price analysis alone will be sufficient; in others, price analysis will be used to corroborate the conclusions arrived at through cost analysis. The form and degree of analysis are dependent on facts surrounding a particular subcontracting or purchasing situation. The scope of price analysis performed and the particular techniques used will depend on whether or not cost analysis is done, as well as on such factors as type of product or service, dollar value, purchase method, and extent of competition
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Nov 8-9 SBL
ACCIDENT AND INCIDENT INVESTIGATION, RECORDING AND REPORTING (NADOPOD) FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Accidents and hazards to health represent costly factors in the work environment and must be guarded against constantly. However, during everyday activities, we do not give any thought to the possibility of accidents in the work stations. More than two million workers die each year through work-related accidents and diseases. This figure does not account for injuries which are chronic and acute in nature. Significant number of occupational deaths and accidents could have been prevented if organisations use the best accident prevention strategies and practices. Accident investigation skill and ability is one of the best tools that management or a safety practitioner can have at his command. It does not only investigate an accident but it prevents reoccurrence of such accident.
Nov 13-14 SBL
PEMBENTUKAN KERANI YANG CEMERLANGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
The clerical staff plays a crucial role to assist a manager in the daily routine work flow. Their role and responsibilities helps to keep the department well organised, efficient and effective. They also need to work closely with all other departments internally, and deal with external organisation / corporate entities. This course is designed to help participants understand their roles / responsibilities and be a more effective clerical and administrative staff.
Nov 13-14 SBL
PROMOTE YOUR PRODUCTS IN THE MOST EFFECTIVE MANNERFEES | FMM MEMBER – RM583 | NON- MEMBERS – RM689
You have a great product that you have just developed. However, if you do not promote it then no one will know of its existence. If no one knows of its existence, then there will be no sale. As such, you need to create a strategy in promoting, marketing and launching your great product so more people will know about it and ultimately purchase the product. This programme is designed to help you to market your products in the most effective manner based on the budget that you can allocate.
Nov 13-14 SBL
TEKNIK-TEKNIK PENYELENGGARAAN EFEKTIF UNTUK JURUTEKNIKFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Technicians are expected to perform efficient troubleshooting, do proper preventive maintenance, control the usage of spare parts, and possess good maintenance etiquette. Conducted in Bahasa Malaysia, this programme is designed to provide best known methods that every maintenance personnel should be equipped with.
Nov 14 SBL
WHY WHY ANALYSIS: MAKING SMART DECISIONS BASED ON ROOT CAUSEFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Why-Why Analysis is a powerful Problem Solving Analysis Tool. It combines all aspect of problem solving method with systematic structure that could help Managers, Engineers, Executives, Supervisors, Leaders & Staff from every departments not only in solving the problems that they are facing currently but also to stop the repetition by preventing and eliminating or reducing the same problems by identifying and understanding the root cause of the problem. Why-Why Analysis problem solving will lead the user to Define and Quantify then Analyse and Optimise the problem they’re facing in a systematic structured way.
Nov 15-16 SBL
COACHING, COUNSELLING, CHANGE MANAGEMENT AND HANDLING DIFFICULT PEOPLEFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course is designed to those involved in the businesses of people across all functional areas. This course will enable participants to cultivate the right attitude of mind needed to be a good coach and counsellor, develop the key skills and be able to apply them in work place, understand the 6W3H of change management, learn prevention and cure techniques to manage difficult people at work to achieve employee true potential and organisational goal, and study world top business gurus’ concept and their application to related field.
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Nov 15-16 SBL
PENGURUSAN PEKERJA YANG BERKESANFEES | FMM MEMBER – RM583 | NON- MEMBERS – RM689
Employee management is your first concern if you are a supervisor or manager at work. Effective management and leadership of employees allow you to accomplish your goals at work. Effective employee management and leadership allow you to capitalise on the strengths of other employees and their ability to contribute to the accomplishment of work goals. Successful employee management and leadership promote employee engagement, employee motivation, employee development, and employee retention.
Nov 15-16 SBL
MEASURING AND ANALYSING PRODUCTION OPERATIONS PERFORMANCEFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Production operations performance indicators are needed to be measured and closely monitored for any abnormality by frequent data review and swiftly acted upon by a cross functional work group. Effectiveness are measured in terms of ability to identify the problem, rectify the root cause and permanently eliminate the issue with sufficient control put in place, Whereas efficiency will reflect on the ability to build sufficient skills and resources to continuously deliver indicators critical to customers. Overall it develops a robust radar system for the plant operations team to quickly detect and resolve issues that may impact the customers’ operations.
Nov 15-16 SBL
PENGURUSAN DAN TEKNIK KAWALAN BAHAN KIMIAFEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
It is no doubt that chemicals will continue to play an important role in the production in order to sustain the needs of the people as well as for more development activities to provide jobs. Chemicals are always been associated with the human health and environment compared with other groups of hazards. It is the duty of employer to take action to manage and control chemicals hazardous to health, through progressive application of control measures in order to reduce the exposure level of employees to the lowest practical level.
Nov 20 SBL
USING ABC ANALYSIS FOR INVENTORY CONTROLFEES | FMM MEMBER – RM424 | NON-MEMBER – RM530
The ABC analysis provides a mechanism for identifying items that will have a significant impact on overall inventory cost, while also providing a mechanism for identifying different categories of stock that will require different management and controls. The ABC classification process is an analysis of a range of objects, such as finished products ,items lying in inventory or customers into three classes with each class having a different management control associated.
Nov 20-21 SBL
PRACTICAL LETTERS OF CREDIT (LCS) APPLICATIONFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Knowledge on banking facilities and the required quantum, risk and fraud occurrence in domestic as well as international trade, and the measures taken to prevent such occurrences, form an integral part of a successful business entity. This course will cover all the important aspects of Letters of Credit (LCs) — its function and types, documentation and endorsement to ensure smooth trade transactions and to avoid unnecessary delay.
Nov 20-21 SBL
WORK STUDY FOR PRODUCTIONFEES | FMM MEMBER – RM636 | NON- MEMBERS – RM742
Work Study is the systematic examination of the methods of carrying out activities such as to improve the effective use of resources and to set up standards of performance for the activities carried out. In this context then work study is a collection of techniques used to examine work - what is done and how it is done so that there is a systematic analysis of all the elements, factors, resources and relationship affecting the efficiency and effectiveness of the work being studied.
Nov 20-21 SBL
COMPETENCY BASED FORKLIFT DRIVING SKILLS (CONDUCTED IN BAHASA MALAYSIA)FEES | FMM MEMBER – RM636 | NON-MEMBER – RM742
Emphasises on both Theory and Practical aspects of Safe Forklift Driving. The course aims to sharpen the skills of Forklift Drivers and enable them to become better and safer drivers. A Practical Examination will be conducted at the end of the course to gauge their driving skills.
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Nov 21 SBL
EFFECTIVE STOCKTAKING, VALUATION AND RECTIFYING SHORTFALLS / PROBLEMSFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
This course has been specially designed to help participants to conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks and also to investigate stock discrepancies effectively.
Nov 22 SBL
BEHAVIOUR BASED SAFETY FOR SUPERVISORS AND MANAGERSFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
The Industry with its many Hazards has been having many accidents that caused serious injuries and fatalities. 80 to 85% of these accidents were caused by Unsafe Acts of workers. Unsafe Acts of workers needs to be corrected at the bud and if it is not done at that moment it would spread out to all other workers. Leaders, Supervisors and Managers have to be an example to the workers and stop all Unsafe Acts at the start. This programme is specially designed to build the Leaders, Supervisors and Managers’ Safety Characters.
Nov 22-23 SBL
MISCONDUCT, DISCIPLINARY AND GRIEVANCE HANDLING AND DOMESTIC INQUIRYFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Provide an insight on how grievances arise and how they should be handled, the disciplinary procedures in cases of misconduct and also the proper procedures required in conducting a domestic inquiry.
Nov 22-23 SBL
7 QC TOOLS AND QUALITY CONTROL CIRCLE (QCC)FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
One of the greatest challenge to today’s industries and companies is how to change the way that employee work and raise their productivity and product quality. To achieve this, the employees must be well equipped with the right tools and method towards process of continuous improvement. The tools mentioned here are the 7 QC Tools and it a MUST for all those involved in Quality Control Circles (QCC). The formation of QCC will then greatly enhance the effectiveness and efficiency of employees which will lead towards profitability for the organisation.
Nov 22-23 SBL
KEMAHIRAN PENYELIAAN LANJUTANFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Provide participants with knowledge, skills and practical approach to handle the finer skills of supervisory management and to be inspired and motivated for effective supervision.
Nov 23 SBL
ON THE ROAD BEHAVIOUR BASED SAFETY AND DEFENSIVE DRIVINGFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Employees who operate transportation vehicles on the road face a lot of hazards which could cause severe property damage, bodily harm, fatality and mental trauma. In Malaysia the commuting accident rate is on par with industrial accidents and in terms of fatality it exceeds industrial accidents! As the Malaysian Road Safety rules are adequate and the road conditions are considered to be generally good, 85 to 90% of the accidents are caused by Unsafe Acts, which is related to Human Behaviour.
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DECEMBER 2017Dec 6-7 SBL
ADVANCED FINANCIAL ACCOUNTING PRACTICES AND PROCEDURESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course will lead you through the various important and critical areas of accounting so that participants will acquire a better understanding of the practices and procedures in areas such as Accounting Standards, Profit, Revenue, Income Statement, Fixed Assets, Stock, different types of Accounts and Financial Statement.
Dec 6-7 SBL
DELEGATION, TIME MANAGEMENT, HANDLING CONFLICTS AND DIFFICULT EMPLOYEES (CONDUCTED IN MANDARIN)FEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Middle management is the connector between top management and the subordinates. As such, this level of management plays a very important role in ensuring organisational operations are running smoothly, so as to allow top management to focus on guiding the organisation to another level of growth. This course seeks to help middle management to be more competent in delegating, managing time, handling conflicts and difficult employees.
Dec 6-7 SBL
PENGURUSAN STOR DAN PENGAWALAN INVENTORIFEES | FMM MEMBER – RM583 | NON- MEMBERS – RM689
There is no doubt that efficient storing and inventory control operations provides the core for successful business operation. Store/warehouse plays a crucial role in an organisation. The lack of inventory and storing management would also affect the smoothness of your business conduct. Hence this course will provide participants with an understanding of the principles and operation procedures of managing inventory and storing activities within one’s own unit or department.
Dec 6-7 SBL
CONTINUOUS QUALITY IMPROVEMENT – PRACTICAL TOOLS AND TECHNIQUESFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this course is geared for managers/ executives/officers who want or need to support quality improvement in their organisations. It is the contributions made by CEO’s and upper management that moves the quality process forward, and because of this structure, this course will be able to guide you to Implementing Quality focuses on the concepts, thinking and systems necessary for management to operationalise the CQI philosophy.
Dec 11-12 SBL
KEY FINANCIAL FIGURES AND RATIOS FOR OPERATIONS PERSONNELFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Recent studies revealed that financial indices are not just for finance department staff, but great benefits will be realised operationally if shopfloor workers are equally equipped with the similar knowledge. Reason being operations team have the luxury to directly influence key financial figures and ratios based on the day-to-day activities, or in another word with deeper understanding financial performance gaps can be resolved while the problem are still at manageable level.
Dec 11-12 SBL
ADVANCED SUPERVISORY SKILLS AND SOLUTIONSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This course provides participants with knowledge, skills and practical approach to handle the finer skills of supervisory management which include production operations and quality management issues besides people management skills and to be inspired and motivated for effective supervision.
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Dec 11-12 SBL
ENERGY AUDIT, ELECTRICAL SAFETY AND REPORT WRITINGFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
This energy audit programme will provide the essential knowledge and skills needed in identifying the key areas of high energy consumption and their minimization to effectively execute the energy efficient measures and projects. There is scope for saving a minimum of 10-15% on energy bills by carrying out the energy audit safely in identifying energy efficient measures and practices in your organisation.
Dec 13 SBL
INTERNAL 6S AUDITINGFEES | FMM MEMBER – RM371 | NON- MEMBERS – RM477
Most successful companies have one thing in common i.e., they practice good housekeeping or 6S. 6S is basically the steps for good housekeeping. A clean and tidy environment can boost up the morale of the workers thus resulting in greater efficiency, effectiveness and commitment towards their work. It is everyone’s responsibility, from the top management to the operators to be involved and committed for 6S to be implemented successfully. This course is primarily designed to ensure participants acquire the knowledge and ability to conduct a 6S workplace audit.
Dec 13-14 SBL
SAFETY MANAGEMENT FOR EXECUTIVES AND SUPERVISORSFEES | FMM MEMBER – RM583 | NON-MEMBER – RM689
Safety plays an integral part of the responsibilities of every executive and supervisor in an organisation. The major responsibilities are inherent in the responsibilities and authorities of middle management staff who design and implement the operational system within which employees must perform. The successful implementation of safety/loss control activities of management at all levels in an organisation and requires the safety management team to work knowledgeably and effectively with all others towards improvement of the total management system.
Dec 14 SBL
CREATING AND MAINTAINING AN EFFECTIVE FILING AND RECORDS SYSTEMFEES | FMM MEMBER – RM371 | NON-MEMBER – RM477
Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients’ facts are all kept in files. The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed. This programme helps participants with the creation, organisation, maintenance, use, retrieval and disposal of conventional records to promote efficiency and productivity in the organisation.
Dec 14 SBL
BEHAVIOURAL BASED INTERVIEWING TECHNIQUES FEES | FMM MEMBER – RM371 | NON- MEMBERS – RM477
The selection of a new team member is a major investment for your organisation and the candidate. Developing and maintaining a selection system that yields solid returns – productive employees who enjoy their responsibilities and seek opportunities to continuously improve their jobs is critical to the success of every organisation. Hiring the wrong person for the job can be costly. Consider the time and expenses associated with interviewing candidates, training new hires, advertising and related administrative activities.
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EXECUTIVE DIPLOMA in INDUSTRIAL REL ATIONS
INDUSTRIAL RELATIONS
1. Industrial Practices in Malaysia 2. Organisational Behaviour 3. Occupational Safety and Health
Management 4. Training Development 5. Human Resource Management6. Malaysian Employment Law 7. Collective Bargaining and Negotiations 8. Compensation and Benefits 9. Project Paper
FMM INSTITUTE PERAK is proud to organise EXECUTIVE DIPLOMA course in INDUSTRIAL RELATIONS, which is scheduled for 2017. Our Executive Diploma course are specially tailored to meet and foster success of individuals and organisations in today’s rapidly changing and globally competitive environment. They are targeted at working adults with a Diploma/Degree in any Discipline or any Professional qualification with a minimum of 1 year of working experience or Certificate/SPM/STPM holders with 3 years of working experience. To facilitate the working adults, classes will be conducted on Sundays from 9:00 a.m. - 5:00 p.m. Each course covers 9 intensive modules which combine the latest business concepts and best practices of the representative areas of functions. Taught by experienced corporate and industry practitioners who will bring with them wealth of academic theories and real world expertise, these courses provide participants with an excellent combination of academic and pragmatic knowledge via lectures, case analysis, group discussions and presentations.
FOR FURTHER INQUIRIES on the respective course, please contact :
MR MAHINDER / MS NICOLE / PUAN EDA / MS HARVINDAR
Tel : 05 - 5488660 5488550 5488770Fax: 05 - 5488221 5488331Email: [email protected]
Registration is OPEN NOW
DURATION 12 monthsCLASSES Scheduled SundaysTIME 9:00 a.m. – 5:00 p.m.MODULES 8 + Project PaperASSESSMENT Examination, Assignment and Project
ENTRY REQUIREMENTS
DIPLOMA/DEGREE + 1 yr work exp.CERTIFICATE/SPM/STPM + 3 yrs work exp.
FEES* inclusive of 6% GST
FMM Members RM7,420*
Non-Members RM7,950*
Self-Sponsored RM7,420* (Installment Basis)
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FMM EXECUTIVE CERTIFICATE IN INDUSTRIAL RELATIONS (leading to Executive Diploma In Industrial Relations Management)FEE S | FMM MEMBER – R M3,180 | NO N -MEMBER – R M3,710Specially developed with the aim to prepare HR personnel to manage the complexities as well as to face the changing needs of the various industries in regards to Industrial Relations Management. This programme will not only provide one with sound theoretical knowledge of the subject matters but practical applications in the business environment. It keeps one in pace with the ever changing business surrounding whilst achieving desired goals successfully.
CERTIFICATE IN BOILERMAN GRADE 2 / GRADE 1FE E S | FM M M E M B E R – R M1,4 8 4 | N O N - M E M B E R – R M1,908Specially designed Certificate Course to upgrade the skills and knowledge of Apprentice, Boiler Assistants and others who are handling Steam Boilers and to enable them to prepare for the Boilerman Grade 2/Grade 1 examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP).
CERTIFICATE IN SAFETY AND HEALTH OFFICERFE E S | FM M M E M B E R – R M 3,922 | N O N - M E M B E R – R M 4, 24 0The OSH Act 1994 makes provisions for a competent person to be employed to act as a Safety and Health Officer at the place of work. This course has been developed to prepare participants to sit for the SHO Examination conducted by NIOSH. It equips participants with legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessar y know-how and techniques for performing various Occupational Safety and Health activities.
FMM EXECUTIVE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT (leading to Executive Diploma in Industrial Relations Management)FEES | FMM MEMBER – R M3,180 | NON -MEMBER – R M3,710Specially developed with the aim to prepare HR personnel to manage the complexities as well as to face the changing needs of the various industries in regards to Human Resource Management. This programme will not only provide one with sound theoretical knowledge of the subject matters but practical applications in the business environment. It keeps one in pace with the ever changing business surrounding whilst achieving desired goals successfully.
CERTIFICATE IN PURCHASING AND INVENTORY MANAGEMENTFEES | FMM MEMBER – R M2,650 | NON-MEMBER – R M3,180A specialised course with focus on Purchasing and Inventory and covers in detail Purchasing procedures and Inventory management. It will suit best for employees who already have some experience in Purchasing and Inventory. Furthermore, it’s specially developed to provide theoretical knowledge and practical techniques in handling Purchasing and Inventory Management. It also provides a systematic approach in mastering purchasing activities and is structured in accordance with the current Malaysian Environment and laws to provide participants with basic to advanced knowledge in Purchasing and Inventory Management.
FMM CERTIFICATE IN SUPERVISORY MANAGEMENTFEES | FMM MEMBER – R M3,180 | NON-MEMBER – R M3,710This certificate programme is developed arising from requests by the manufacturing industries and after taking into consideration the lack of an industry specific programme that caters the needs of the manufacturing industry for capable and skilled supervisor or supervisory staff. This certificate programme is a very comprehensive course for those carrying out Supervision work, handling key manufacturing processes and for their professional development in the manufacturing sector.
CERTIFICATE IN ENERGY MANAGEMENTFEES | FMM MEMBER – R M3,710 | NON-MEMBER – R M4,240 The FMM Certificate in Energy Management is a professional development course in line with the Efficient Management of Electrical Energy Regulations 2008 which was gazetted on December 15, 2008. This new Regulation, among others, require users with total consumption of 3 million kWh or more over 6 consecutive months to appoint an Electrical Energy Manager and implement ef f icient electrical energy management. To enhance Malaysia’s energy efficiency, this programme prepares participants to be accredited as a qualified energy manager at their respective place of work. This programme also represents a unique effort of FMM Institute.
All fees are inclusive of 6% GST
CERTIFICATE & EXECUTIVE CERTIFICATE COURSES
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IN-HOUSE COURSES
IN-HOUSE COURSES CONDUC TED IN PER AK ARE AS FOLLOWS:
1. Mastering Safe Forklift Driving2. Microsoft Excel - Intermediate Level3. Microsoft Excel (Basic - Intermediate Level)4. First Aid And CPR Skills5. ISO 9001:2015 Internal Quality Auditing6. Understanding and Implementing ISO
9001:20157. Chemical Management At Workplace8. Membina Pasukan Kerja Yang Dinamik9. Teknik-Teknik Meningkatkan Produktiviti10. Electrical Safety And Lockout / Tagout At
Workplace
• FMM Institute, Perak Public Courses and Dates are accurate as at time of printing.
• FMM Institute Perak reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.
• More courses may be added to this schedule from time to time. Please look out for our individual brochures which will be sent to employers closer to each course.
• FMM Institute is registered with Pembangunan Sumber Manusia Berhad (PSMB) as a Training Provider.
All In-House Courses are offered under the SBL Scheme.
FMM Institute, Perak would be glad to assist in the application and claim procedures for training grants from the HRDF.
FOR FURTHER INQUIRIES on the respective course, please contact :MR MAHINDER / MS NICOLE / PUAN EDA / MS HARVINDARTel : 05 - 5488660 5488550 5488770Fax: 05 - 5488221 5488331Email: [email protected]
FOR THE ATTENTION OF :~ ALL TRAINING~ HUMAN RESOURCE MANAGERS~ EXECUTIVES
FMM Institute, Perak is able to tailor-make In-House Courses to suit individual company’s needs. Course outlines and objectives are discussed with companies in order to customise the courses and the facilitators will develop the Training materials accordingly.
TOP 10 MOST POPUL AR
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154
8833
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Calendar 2017MARCH
S M T W T F S1 2 3 4
5 6 7 8 9 10 1112 13 14 15 16 17 1819 20 21 22 23 23 2526 27 28 29 30 31
JANUARYS M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14
15 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31
FEBRUARYS M T W T F S
1 2 3 45 6 7 8 9 10 11
12 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28
Public Holidays in Perak, Malaysia for year 2017
DATE DAY HOLIDAY NOTE
1 Jan Sun New Year S except Johor, Kedah, Kelantan, Perlis & Terengganu
28 Jan Sat Chinese New Year N
29 Jan Sun Chinese New Year N
9 Feb Thu Thaipusam S only Johor, Negeri Sembilan, Perak, Penang, FT KL, FT Putrajaya & Selangor
1 May Mon Workers’ Day N
10 May Wed Wesak Day N
3 Jun Sat SPB YDP Agong’s Birthday N
12 Jun Mon Nuzul Al-Quran S only Kelantan, FT KL, FT Labuan, FT Putrajaya, Pahang, Perak, Perlis, Penang, Selangor & Terengganu
25 Jun Sun Hari Raya Puasa * N
26 Jun Mon Hari Raya Puasa * N
31 Aug Thu National Day N
1 Sep Fri Hari Raya Qurban * N
16 Sep Sat Malaysia Day N
21 Sep Thu Awal Muharam N
18 Oct Wed Deepavali * N except Sarawak
3 Nov Fri Sultan of Perak’s Birthday S Only Perak
1 Dec Fri Nabi Muhammad’s Birthday N
25 Dec Mon Christmas N
* subject to change • S = State holiday • N = National holiday
Where a holiday falls on a weekly rest day (Fridays or Sundays as the case may be), the following day will be substituted as a Public Holiday and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday.
School holidays (Perlis, Penang, Perak, Selangor, Negeri Sembilan, Malacca, Johore, Pahang, Sabah, Sarawak, Federal Territories): • Mid-1st Term 18 - 26 Mar (1 wk) • Mid-Year 27 May - 11 Jun (2 wk) • Mid-2nd Term 26 Aug - 3 Sep (1 wk) • Year End 25 Nov - 1 Jan 2018 (5 wk)
APRILS M T W T F S
30 12 3 4 5 6 7 89 10 11 12 13 14 15
16 17 18 19 20 21 2223 24 25 26 27 28 29
JUNES M T W T F S
1 2 34 5 6 7 8 9 10
11 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28 29 30
MAYS M T W T F S
1 2 3 4 5 67 8 9 10 11 12 13
14 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31
JULYS M T W T F S
30 31 12 3 4 5 6 7 89 10 11 12 13 14 15
16 17 18 19 20 21 2223 24 25 26 27 28 29
AUGUSTS M T W T F S
1 2 3 4 56 7 8 9 10 11 12
13 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31
SEPTEMBERS M T W T F S
1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30
OCTOBERS M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14
15 16 17 18 19 20 2122 23 24 25 26 27 2829 30 31
DECEMBERS M T W T F S
31 1 23 4 5 6 7 8 9
10 11 12 13 14 15 1617 18 19 20 21 22 2324 25 26 27 28 29 30
NOVEMBERS M T W T F S
1 2 3 45 6 7 8 9 10 11
12 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30
FMM Institute1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, 30350 Ipoh.Email: [email protected]: http://www.fmm.org.my/ Perak-@-FMM_Institute_Training-@-FMM_Institute_Training.aspx
For further enquiries, please contact:Mr Mahinder, Ms Nicole, Puan Eda, Ms HarvindarTel: (05) 5488660, 5488550, 5488770Fax: (05) 5488221, 5488331
