Creating a Customer Centric Keyword Strategy | SMX East 2015

38
#SMX #12a @casieg Content, Keyword Research & The Art Of Audience Engagement CREATING A CUSTOMERCENTRIC KEYWORD STRATEGY

Transcript of Creating a Customer Centric Keyword Strategy | SMX East 2015

Page 1: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Content,  Keyword  Research  &  The  Art  Of  Audience  Engagement

CREATING  A  CUSTOMER-­CENTRIC  KEYWORD  STRATEGY

Page 2: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

• Director of Online Marketing at KoMarketing, a B2B Online Marketing firm in Boston, MA.

• In the online marketing industry for over 10 years, working on both the agency side and in-house.

• Responsible for developing and implementing strategies for both small businesses and Fortune 500 companies.

• Connect with her on Twitter @casieg.

ABOUT CASIE:

Page 3: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Sometimes it feels as if this has become search….

Page 4: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

50% OF SEARCH QUERIES ARE FOUR WORDS OR LONGER

Page 5: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

27% OF SEARCH QUERIES ARE

QUESTIONS

Page 6: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

70% GROWTH IN YOUTUBE

HOW-TO SEARCHES

Page 7: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

AVG VOICE SEARCH QUERY

5-6 KEYWORDS

Page 8: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

People are also searching other places…they are asking their networks for advice.

Page 9: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

This also applies to B2B. People are looking for services and solutions via social.

Page 10: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

They are looking at forums. These forums are showing up in search results.

Page 11: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Why are these people so happy? We gave them what they’re looking for.

Page 12: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

? WHERE

Page 13: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Your referral data can be invaluable in learning how people talk about you. See what these references are saying and what keywords they’re using to describe you.

Page 14: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Unbiased reviews offer another view into your products and industry. How are these sites and the actual reviewers describing you?

Page 15: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

The same thing applies to forums. These are a direct look at what customers are asking.

Page 16: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

How many people actually look at social media when doing keyword research? Start now. This is a real-time look into your brand, industry, competitors and more.

Page 17: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

TALK TO CUSTOMER

SUPPORT

Page 18: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

FAQFox will show you questions people are actually asking in search & on reddit.

Page 19: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

SERPStat is another tool that will give you suggested search queries.

Page 20: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 21: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

* CASE STUDY

Page 22: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 23: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

CABINETS

INDUSTRIALCABINETS

201520142013

50% INCREASE IN ORGANIC TRAFFIC

Page 24: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

CABINETS

INDUSTRIALCABINETS

201520142013

50% INCREASE IN ORGANIC CONVERSIONS

Page 25: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 26: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

THERE’S A DISCONNECT

Page 27: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Before we start creating our content, we have to understand the search result.

Page 28: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

SEMRush can give you a live look at search results and help you understand search intent.

Page 29: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Look at what’s already working for you. Use your own data!

Page 30: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 31: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 32: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 33: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

* CASE STUDY

Page 34: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 35: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

Page 36: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

NEW CONTENT

MONTH 3MONTH 2MONTH 1

53% INCREASE IN ORGANIC TRAFFIC

Page 37: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

***

KEYWORDS VS. PHRASES

KNOW YOUR CUSTOMER

GIVE THEM THE ANSWERS

Page 38: Creating a Customer Centric Keyword Strategy | SMX East 2015

#SMX  #12a @casieg

THANK  YOU!SEE  YOU  @SMX  WEST

SAN  JOSE,  CAMARCH  1-­3,  2016