7/24/2019 BPO - AJAY

1/21

7/24/2019 BPO - AJAY

2/21

7/24/2019 BPO - AJAY

3/21

2009

2nd half

Stage 1

20102011

20121st half

Stage 2

2nd half

Stage 3

1st half2nd half

1st halfScaling StageBasics+TrainingNagpurBPOBPO

BPOBasics+TrainingOther Villages in MUMB!BPO"e#enue1$01%&'%1

3(&3)2

7/24/2019 BPO - AJAY

4/21

211*

3$&$''

$&)(1

2%&0'%

)&3(0

3&(3(,

'2&0$%

20)*

%%&12'

1(&23()3&()2

'&3(0

(&9(9

132&30(

1$)*103&)%'

19&)$$

'%&%29

'&3(0

2$&$3$2%0&0)2

7/24/2019 BPO - AJAY

5/21

19'*

1%$&0)(

2$&9%2

131&'33

'&3(0

91&99%

* -r./th.sts

%&09)

3(9

(&(3(

200

(&91),

22&012

(&()9

1%&113

3(0

Operating .st

uan "es.urces .st

Mareting .st

Operating !nc.e(&2(1,

!N" !N 45S

7/24/2019 BPO - AJAY

6/21

!N" !N 45S

Financial plan

Profit &Loss Projections

7/24/2019 BPO - AJAY

7/21

Cost Model : Operating Cost2009

2nd half

Stage 1

2010201120121st half

Stage 2

2nd half

Stage 3

1st half2nd half1st halfScaling StageBasics+TrainingNagpur

BPOBPOBPOBasics+TrainingOther Villages in Mu6aiBPOOperating .st

"ent

3(9

7/24/2019 BPO - AJAY

8/21

3(9(&()9

21(

20(

'3$

2&9(2

1&3$9

(0

$&)(1

21(

%1('3$

2&9(2

2&$$1

1&0(0

1(&23(

)31

$20

1&)'%

(&90)

(&(()1&0(0

19 )$$

7/24/2019 BPO - AJAY

9/21

19&)$$

)31

$20

1&)'%

(&90)

9&$0$

1&0(0

2$&9%2

)31

78uipent f.r Training,

!nternal Transp.rt

8:ternal Transp.rt

8lectricit;

20(1&%)0

1&)'%(&90)

1$&)%2

1&0(0

77

10)Stati.nar;

(0

7/24/2019 BPO - AJAY

10/21

(0!N" !N 45S

7/24/2019 BPO - AJAY

11/21

Cost Model : Human Resources2009

2nd half

Stage 1

2010

20112012

1st half

Stage 2

2nd half

Stage 3

1st half2nd half

1st halfScaling Stage

BPO

Basics+TrainingnagpurBPOBPO

Basics+TrainingOther Villages in PanipatBPOuan "es.urces .st

(&(3(

3&%90

1%&113

3&%90

2%&0'%

3 %90

7/24/2019 BPO - AJAY

12/21

3&%90

)3&()2

3&%90

'%&%29

3&%90

131&'33

3&%90

8O ead O

7/24/2019 BPO - AJAY

13/21

1&230

>istri6uti.n ? @ualit; .ntr.l Manager

dinistrati#e ssistant

Training Manager

.unicati.n Trainer

.puter Trainer

BPO Operat.rs

=

=

=

=

1&230

1&230

1&230

%&$$$

1&230

2&)%0

2&)%0

13&''%

1&230

2&)%0

2&)%0

2'&((2

1&230

)&920

) 920

7/24/2019 BPO - AJAY

14/21

)&920

((&10)

1&230

)&920

)&920

110&20$

!N" !N 45S

7/24/2019 BPO - AJAY

15/21

Cost Model : Marketing Cost2009

2nd half

Stage 1

2010201120121st half

Stage 2

2nd half

Stage 3

1st half2nd half1st halfScaling StageBasics+TrainingBai6al

BPOBPOBPOBasics+TrainingOther Villages in PanipatBPOMareting .st

Pr..ti.nal Schee

Pr..ti.nal Materials

7/24/2019 BPO - AJAY

16/21

Pr..ti.nal Materials

Tra#el .st

2003(0)&3(0'&3(0'&3(0

3&1(0

2&100

2&100

'&3(0100

(0

(0

1(0

100

100

2&1(0

1&100

1&100

3&1(0

2&100

2&100

3&1(02&100

2&100

7/24/2019 BPO - AJAY

17/21

2&100

!N" !N 45S

7/24/2019 BPO - AJAY

18/21

Cost Model : Free Cash Flow FCF!2009

2nd half

Stage 1

2010

201120121st half

Stage 2

2nd half

Stage 3

1st half2nd half1st halfScaling StageBasics+TrainingBai6alBPO

BPOBPOBasics+TrainingOther Villages in PanipatBPOAree ash Al./ AA,

Operating !nc.e

P8

7/24/2019 BPO - AJAY

19/21

(&91),(&2(1,

3&2$0

2&29%

312

3&(3(,

3&2$0

2&29%

2($

(&9(92$&$3$

10&%%0

'&)%2

91(

91&99%

21&'30

1(&211

1&911

2&)39

(0&'0(

2(&%'(

0%&(%0

)&(92

($0

7/24/2019 BPO - AJAY

20/21

>e6t cuisiti.n

!nterest 8:pense

>e6t repa;ent

AA

0

0

0

399329')0

1&1%'

$&%3)2(&030,

(&91),11&(3$,

1'&)(2,

9&%99,

2'&1(1,

%&(13,

33&%%),

T.tal ash Al./(&91),!N" !N 45S

7/24/2019 BPO - AJAY

21/21