Frances Serrano Frances Serrano -- Customer Sales ManagerCustomer Sales Manager

CustomerSource key features and benefits

Tour of the site’s navigationTour of the site’s navigation

Demonstrate how to access:Account Information

Knowledge Base

E-Learning

More!

A personalized Web site that delivers business-boosting information 24 hours a day

Self-help tools

Product updates and Product updates and downloads

Training and support services

Business news

Community information

https://mbs.microsoft.com/customersource

Winner!Winner!CustomerSource

Named One of the Top 10 InternationalSupport Websites!

• Business Ready Enhancement Plan

• Business Ready Advantage Plan

• Business Ready Advantage Plan Plus

• Software Assurance

All Microsoft Dynamics Customers Current on a Service Plan

Service Plans for: Microsoft Dynamics AX

Microsoft Dynamics CRM

Microsoft Dynamics CRM Online

Microsoft Dynamics NAV • Software AssuranceMicrosoft Dynamics NAV

Microsoft Dynamics GP

Microsoft Dynamics RMS

Microsoft Dynamics – Point of Sale

Microsoft Dynamics SL

Microsoft Dynamics Entrepreneur Solution

Microsoft Small Business Financials

Microsoft C5 and C5 Light

Microsoft XAL

Benefits of Being Current on Your Service Plan:Benefits of Being Current on Your Service Plan:

• Provides continued access to CustomerSource

• Keeps you updated with information • Keeps you updated with information about upgrades and updates

• Enhances your productivity and enables self-sufficiency

Activate or update your CustomerSource account Activate or update your CustomerSource account to access the benefits of your plan today!to access the benefits of your plan today!

View an online “Tour”

Get registered

For step-by-step instructions on how to activate your account, go to:

https://mbs.microsoft.com/public/joincustomersource

https://mbs.microsoft.com/customersourcehttps://mbs.microsoft.com/customersource

With With CustomerSourceCustomerSource, you can access:, you can access:

• Online training • Updates • Information • Downloads• Online training • Updates • Information • Downloads

View an online “Tour”

Learn more! Go to: http://www.microsoft.com/Dynamics/demos/customersource/index.html

Add others in your organization

Share CustomerSource tools and resources with others. One registered, click on the

“help” tab on the site or go to: https://mbs.microsoft.com/customersource/newsevents/news/generalnews/invite_csusers_eng.htm

What is Knowledge Base?

Troubleshooting for Frequent IssuesHot fixes and workarounds

Short How-To DescriptionsStep-by-step tips and tricks

E-Learning

Instructor-led TrainingCertifications

Knowledge and Productivity

E-Learning

Learning Plans

Training Materials

Certification Exam Preparation Guides

Role TailoredNewsgroups

Forums

Product SuggestionsUser Groups

Microsoft WebcastsBlogs

Articles

N2

Slide 9

N2 Arlin and KatieNwarner, 12/21/2007

Tour of Tour of CustomerSourceCustomerSource

●● CustomerSourceCustomerSource can save you time by providing can save you time by providing a onea one--stop resource for quick and easy access to stop resource for quick and easy access to a onea one--stop resource for quick and easy access to stop resource for quick and easy access to information that helps you maintain and expand information that helps you maintain and expand your business management solution.your business management solution.

Steve Chapman Steve Chapman steve.chapman@rosebizinc.comsteve.chapman@rosebizinc.comRebecca Bunas Rebecca Bunas rebecca.bunas@rosebizinc.comrebecca.bunas@rosebizinc.comFrances Serrano Frances Serrano frances.serrano@rosebizinc.comfrances.serrano@rosebizinc.comCarmen Wilson Carmen Wilson carmen.wilson@rosebizinc.comcarmen.wilson@rosebizinc.comCarmen Wilson Carmen Wilson carmen.wilson@rosebizinc.comcarmen.wilson@rosebizinc.com

San Diego office: 888San Diego office: 888--794794--94019401

Los Angeles office: 323Los Angeles office: 323--634634--78007800

●● Visit our Twitter site at Visit our Twitter site at http://www.twitter.com/rosebusinesssolhttp://www.twitter.com/rosebusinesssol

●● Blog with us at Blog with us at http://www.rosebizinc.com/gpbloghttp://www.rosebizinc.com/gpblog

●● www.rosebizinc.comwww.rosebizinc.com