Post on 24-Dec-2014
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March 15, 2012
2013 Webinar Series
February 14, 2013
Navvia Essen;als “Sneak Peek” webinar
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Visit SlideShare.com, search for GoNavvia
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Today’s Host
David Mainville CEO and Co-‐founder Navvia
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Helping organizations Navigate IT and Business Process Complexity Via our tools and services
Combining fresh ideas with 14 years of ITSM success
Navvia is a division of:
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The Navvia Business Process Management Toolkit
SURVEY LEARN VERIFY DESIGN
hTp://navvia.com/tools/test-‐drive/
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When you need the help we are here!
• Virtual Consul5ng -‐ access to ITSM and Process help when you need it
• Onsite Consul5ng -‐ From strategy through to process assessments, design and implementa;on
• ITSM Tool Implementa5on
• Onsite ITSM Educa5on -‐ a robust curriculum of ITSM courses delivered on-‐premise
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Navvia Essen;als Design Objec;ves
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Design Objectives
Clear & Concise Docs
Supports the ITSM PMO
Lightweight Interface
Easy to Maintain & Publish
Clear & Concise Documenta;on
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Are your users being exposed to overly complex documenta;on or are they ge^ng the “essen;al view”
of the process?
Clear & Concise Documenta;on
• A simple view of the essen;al process informa;on
• “One Click” access to:
– Process Flow – RACI Diagram – Mind Map – Process Document
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Easy to Maintain & Publish Docs
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Are you managing mul;ple versions of Visio, Word, PDF
or Spreadsheets across SharePoint or other file
shares?
Easy to Maintain & Publish Docs
• Navvia produces all your process ar;facts
• Process documenta;on can be exported or immediately published to the Navvia Essen;als portal
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Navvia
A Lightweight User Interface
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Do your users avoid reading the process documenta;on because it’s too hard to find or
access?
A Lightweight User Interface • My View
– My Processes – My Surveys – My Tasks
• Messages – Easy to publish messages
• Learning Center – Navvia Product Training – ITSM Training – Methodology Training – ITIL® Founda;ons Training
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Support for the ITSM PMO
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IT Service Management is a Program, not a project.
Do you have the tools to
manage the complete Service Management lifecycle?
Support for the ITSM PMO
• Powerful tools for your Service Management Program
• A full Lifecycle
Approach: – Survey Process Maturity – Design & Publish
Processes – Verify Compliance – Educate Your Staff
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DEMO
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DEMO
DemoDavid DemoDavidNE
A standard user who creates surveys, designs & publishes processes and
oversees process governance
One of the unlimited users who can respond to surveys, read process
documenta;on, respond to governance tasks and take courses
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navvia.com/tools/test-‐drive/
Resources www.navvia.com/resources
Follow us on TwiDer @mainville or @GoNavvia
Take the Conversa;on Online
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Thank You!!David Mainville
dmainville@navvia.com
TwiTer: @mainville
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