Navvia Essentials Sneak Peek

20
March 15, 2012 2013 Webinar Series February 14, 2013

description

Navvia Essentials and the ITSM Program Office - The importance of clear and concise process documentation -Our simple approach to maintaining and publishing process documentation -The light weight “no training required” process portal for your end users -How to engage your users through Surveys and Tasks -Educating your users through FREE, on-demand and Live ITSM training Navvia Essentials is “essential” for any organization serious about ITSM!

Transcript of Navvia Essentials Sneak Peek

Page 1: Navvia Essentials Sneak Peek

March  15,  2012  

2013  Webinar  Series  

February  14,  2013  

Page 2: Navvia Essentials Sneak Peek

Navvia  Essen;als  “Sneak  Peek”  webinar

Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   2  

Visit  SlideShare.com,  search  for  GoNavvia  

2013-­‐02-­‐14  

Page 3: Navvia Essentials Sneak Peek

Today’s  Host  

David  Mainville  CEO  and  Co-­‐founder  Navvia  

Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   3  2013-­‐02-­‐14  

Page 4: Navvia Essentials Sneak Peek

Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   4  

Helping organizations Navigate IT and Business Process Complexity Via our tools and services

Combining  fresh  ideas  with  14  years  of  ITSM  success  

Navvia is a division of:

2013-­‐02-­‐14  

Page 5: Navvia Essentials Sneak Peek

Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   5  

The Navvia Business Process Management Toolkit

SURVEY LEARN VERIFY DESIGN

hTp://navvia.com/tools/test-­‐drive/  

2013-­‐02-­‐14  

Page 6: Navvia Essentials Sneak Peek

Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   6  

When  you  need  the  help  we  are  here!  

•  Virtual  Consul5ng  -­‐  access  to  ITSM  and  Process  help  when  you  need  it  

•  Onsite  Consul5ng  -­‐  From  strategy  through  to  process    assessments,  design  and  implementa;on  

•  ITSM  Tool  Implementa5on  

•  Onsite  ITSM  Educa5on  -­‐  a  robust  curriculum  of  ITSM  courses  delivered  on-­‐premise  

2013-­‐02-­‐14  

Page 7: Navvia Essentials Sneak Peek

Navvia  Essen;als  Design  Objec;ves  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   7  

Design Objectives

Clear & Concise Docs

Supports the ITSM PMO

Lightweight Interface

Easy to Maintain & Publish

Page 8: Navvia Essentials Sneak Peek

Clear  &  Concise  Documenta;on  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   8  

Are  your  users  being  exposed  to  overly  complex  documenta;on  or  are  they  ge^ng  the  “essen;al  view”  

of  the  process?  

Page 9: Navvia Essentials Sneak Peek

Clear  &  Concise  Documenta;on  

•  A  simple  view  of  the  essen;al  process  informa;on  

 •  “One  Click”  access  to:  

–  Process  Flow  –  RACI  Diagram  –  Mind  Map  –  Process  Document  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   9  

Page 10: Navvia Essentials Sneak Peek

Easy  to  Maintain  &  Publish  Docs    

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   10  

Are  you  managing  mul;ple  versions  of  Visio,  Word,  PDF  

or  Spreadsheets  across    SharePoint  or  other  file  

shares?  

Page 11: Navvia Essentials Sneak Peek

Easy  to  Maintain  &  Publish  Docs    

•  Navvia  produces  all  your  process  ar;facts  

•  Process  documenta;on  can  be  exported  or  immediately  published  to  the  Navvia  Essen;als  portal  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   11  

Navvia  

Page 12: Navvia Essentials Sneak Peek

A  Lightweight  User  Interface  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   12  

Do  your  users  avoid  reading  the  process  documenta;on  because  it’s  too  hard  to  find  or  

access?  

Page 13: Navvia Essentials Sneak Peek

A  Lightweight  User  Interface  •  My  View  

–  My  Processes  –  My  Surveys  –  My  Tasks  

•  Messages  –  Easy  to  publish  messages  

•  Learning  Center  –  Navvia  Product  Training  –  ITSM  Training  –  Methodology  Training  –  ITIL®  Founda;ons  Training  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   13  

Page 14: Navvia Essentials Sneak Peek

Support  for  the  ITSM  PMO  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   14  

IT  Service  Management  is  a  Program,  not  a  project.      

 Do  you  have  the  tools  to  

manage  the  complete  Service  Management  lifecycle?  

Page 15: Navvia Essentials Sneak Peek

Support  for  the  ITSM  PMO  

•  Powerful  tools  for  your  Service  Management  Program  

 •  A  full  Lifecycle  

Approach:  –  Survey  Process  Maturity  –  Design  &  Publish  

Processes  –  Verify  Compliance  –  Educate  Your  Staff  

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   15  

Page 16: Navvia Essentials Sneak Peek

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   16  

DEMO  

Page 17: Navvia Essentials Sneak Peek

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   17  

DEMO  

DemoDavid   DemoDavidNE  

A  standard  user  who  creates  surveys,  designs  &  publishes  processes  and  

oversees  process  governance  

One  of  the  unlimited  users  who  can  respond  to  surveys,  read  process  

documenta;on,  respond  to  governance  tasks  and  take  courses  

Page 18: Navvia Essentials Sneak Peek

2013-­‐02-­‐14   Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   18  

navvia.com/tools/test-­‐drive/  

Page 19: Navvia Essentials Sneak Peek

Resources  www.navvia.com/resources      

 

Follow  us  on  TwiDer  @mainville  or  @GoNavvia  

 

Take  the  Conversa;on  Online  

Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   19  2013-­‐02-­‐14  

Page 20: Navvia Essentials Sneak Peek

Thank You!!David  Mainville  

 

[email protected]    

TwiTer:  @mainville  

Copyright  2013,  Navvia  -­‐  a  division  of  Consul;ng-­‐Portal   20  2013-­‐02-­‐14