Post on 22-May-2020
Innovation
Never Stops
ASQ Automotive Division
2015 Symposium
Peter Merrill
Chair; ASQ Innovation Division
www.petermerrill.com
Why Innovation?
Global Change
Digitization
Market Change
Social Change
Perfect Storm of Change
It is not the strongest that survive,
nor the most intelligent,
but the one most responsive to change.
- Charles Darwin
Respond to Change
…by Innovating
Leadership Agenda
„Innovation‟ at the top
„Quality‟ is „expected‟.
Natural Development
QC>QA>QM>>
>>Innovation
Quality and
Innovation
They co-habit.
Find Customer need
Quality professional
agree needs to be met
limits on capability
some needs unmet
Innovators
address the unmet needs
...in a New Way!
Understanding
Innovation.
Range of understanding
Number of definitions
Like Quality,
Essential elements:
driven by an unmet need
create something new.
„the new‟ creates benefit.
radical change in „doing‟
Improvement .v.
Innovation
Improvement - refine process
„improved‟ product or service.
Innovation >>
entirely new process
entirely new product
entirely new service.
Improvement to Innovation
no sudden transition - continuum
Three levels of
Innovation;
1. Business model,
2. process and
3. product.
product innovation people notice
business model more than realized
process innovation Q more comfortable
usually improvement
Innovation Process
Innovation People
1 I ‘Connect the Dots’ I get things done I like Possibilities I bring things ‘down to
earth’
2 I need to understand I make things work Everything has a good
and bad side
There has to be a right
answer
3 Don’t tell me what to
do
Give me facts not
theory
I create choices I like to analyze data
4 A Concept must be
sound
I like ‘energy’ Don’t fuss with details I like precision
5 I think things
through
I take risks I like to hear about
problems
I focus
6 I like the big picture I find a way that works I want to own the
problem
I am thorough
7 I like to define the
problem
I push for acceptance I find out the facts I Plan
TOTAL TOTAL TOTAL TOTAL
Creator, Connector, Developer, Doer?
e-version at www.petermerrill.com/self-assessment
Column 1 you’re a Connector, Column 2 a Doer,
Column 3 a Creator and Column 4 a Developer
Creative Phase
Creator
See the Need
Find the Opportunity
Marketeer, Researcher
Practical People
Open Network
„Loose‟ Mode
Allow subconscious
Connector
Define the Problem
“Connect” to Solution
Design, R & D,
Learn by Thinking
Open Network
„Loose‟ Mode.
“One is not enough”
The Shift in Team Members
Find the
Opportunity
Connect to
the Solution
Make it
User Friendly
Get to
Market
Creators
Connectors
Developers
Doers
Execution Phase
Developer
User Friendly solution
Engineer, Systems
Learn by Thinking
Closed Network
Tight Mode
Get the Result,
Make it Work
Doer
Deliver the solution
Sales, Production
Practical Person
Closed network
Tight Mode
Need „Mix‟ of People
Open and Closed Networks
Creative Phase
Open Network
Sharing knowledge
Execution Phase
Closed Network
Getting results
Creative Behaviors
Exploration
we „step out of the box‟
gain new learning.
Collaboration
interact with people
„different‟ from ourselves.
Experimentation
Willingness to fail
and find new solutions.
Culture is
“The way things get done around here”.
- Deal and Kennedy
Find Opportunities
Green Field Market Place
Open Network
Don‟t ask „do we meet req‟ts‟
Ask Customer;
„where having difficulty?‟
unfulfilled needs
Starts creative process
Then define the problem
If I had an hour to save the world
I would spend 55 minutes defining the problem
and 5 minutes finding the solution. - Einstein
Find Solutions
Problem Defined
Classic solutioning
Within status quo
immediate cause and effect
broken process step
inadequate requirements.
Connector‟s find
Solutions in new environments
Creative solutions
Produce new ideas thru
imagination and
unconventional approach
Occurs when we
Have freedom to think
interact with new stimuli.
Daily work removes freedom
Step out of the box
Use Collective knowledge
go „right brain
Separates us from competitors
Einstein; No problem can be solved with the
same level of consciousness that created it
Creative Process
Clear Problem Definition
People write first ideas
Circulate and stimulate
Randomness
Eliminates „loud voice‟
Avoids fear of rejection.
Allow wild ideas
Brainwriting, Clustering….
“The best way to get a good idea is
to get lots of ideas”. - Linus Pauling,
‘Tipping Point’ - Behaviour change
Select solution
Narrow focus
Loose
Tight
Tipping Point
Risk averse
“minor” innovations
Radical innovations;
More profit,
more risk.
Data and Information
Each idea rated on
time cost risk radical.
Set Strategy –
Mitigate Risk.
If you see a bandwagon, its too late
– James Goldsmith
Execution Behaviors
„Thinkers‟
Go wrong staying „loose‟
High Focus
Speed and Discipline.
Work Ethic
Project Management
Monitoring/Control
Develop
Mission; “User friendly” solution
Not bells and whistles
Closed Network
Time is of the essence
Test solutions
Involve the customer
Genius is 1% inspiration and 99% perspiration
– Thomas Edison
Deliver the Solution
3000 ideas - 1 makes it!
Operations and Sales
Advance notice
biggest advantage.
Know obstacles
„Tipping Point‟
risk assessment.
„Early Adopters‟
“Opportunities” step
Innovation process
links to TS 16949
Identify the opportunity
(8.2.1, 8.3)
Connect to solutions (8.4, 8.5)
Select preferred solution (5.6)
Develop working solution (7.3, 7.4)
Deliver the solution (7.5, 7.2)
Innovation Strategy
"I" Team Plan
Opportunity
Identify Market Shifts
Develop Network
Identify Customer Pain
Potential Markets
Connect to Solution
Define the Problem
Adjust the Network
Explore and Solution
Specify Risks
Tipping Point
Select Solutions
Change Team Membership
Development
Close Network
Engage Customers/Suppliers
Engage Production/Sales
Pilot Testing
Execute
Value Proposition
Pilot Operations
Pilot Market
Feedback to Development
Organizational
Assessment
Leadership and Strategy
Knowledge Management
Processes and System
People Involvement
Culture
Results
Available On-Line
Culture and Leadership Strongly
Agree Agree Disagree Strongly
Disagree
We encourage Risk Taking
We have Commitment to Innovation
Our Vision alludes to Innovation
Our Leaders search for new Ideas
Our People search for new ideas
Total (total each column) X 4 x3 x2 x1
Grand Total =
ASQ Innovation
Division
Help understand Innovation
Develop the „fit‟ with „quality‟
Innovation and Quality
ASQ Core Value
http://asq.org/innovation-group
Engaged ASQ Members
Attracting new/young members
Members love it - High Energy
Path Forward
Self Assess
Organizational
Assessment
Form the Team
Execute a Project
Join the Division
pm@ petermerrill.com
www.petermerrill.com
+1 905 319 8600