8/3/2019 ASQ Calender

1/14

ASQGoaOfs

Visitwww.asq.ogtofndoutmoreaboutASQsglobalcommunity

opeoplepassionateaboutquality.

ASQGlObAl

PreSence

Headquarters:600NorthPlankintonAvenue

Milwaukee,WI53203-2914USA

U.S.andCanada:800-248-1946

Mexico:001-800-514-1564

Allotherlocations:+1-414-272-8575

ASQChina:Suite1237

ChongHingFinancialCenter

288NanjingRoadW.

Shanghai200003,P.R.C.

Telephone86-21-61337861

=ASQGlobalPresence

G=ASQNationalServiceCenters

ASQMexico

MexicoCity

ASQWorldHeadquartersMilwaukee,WI

ASQIndia

NewDelhi

ASQChina

Shanghai

ASQChina

Beijing

ASQIndia:3rdfoor,325DLFTower-B,JasolaDistrictCenter

NewDelhi,India110025

Telephone91981-0064745

ASQMexico:Homero411,9thFloor

Polanco11570,MexicoCity,DFMexico

Telephone52-5552548277

ASQ:The Global Voice o Quality

2012 Calendar

8/3/2019 ASQ Calender

2/14

People passionate about quality

The global knowledge network

Ideas, tools, and experts

Transorming our world.

A S Q i s

ASQ isyou!

You are a vital part o a global community o people passionate about quality

and helping to build its uture. It is this passion that you, our valued members,show each day in your organziation and daily lie that keeps ASQ strong.

For this, we thank you!

As a token o our appreciation, we wanted to give you a glimpse o all the

exciting opportunities in the upcoming year to urther your quality knowledge,

network with other quality experts around the world, and allow you to create

your personal ASQ experience. You will nd special conerences, certication

and training dates, some interesting acts you may not know about the mostinfuential people in quality, and the tools created to help you do your job better.

Once again, thank you or your commitment to ASQ. We look

orward to a great 2012 with you as we all continue to raise

the voice o quality.

(Calendar date entries are subject to change.)

The inormation in this calendar was compiled rom various articles rom

Quality Progress, ASQs fagship publication. For more inormation, please

visit www.qualityprogress.com.

8/3/2019 ASQ Calender

3/14

It isnt whatyou fnd;

its whatyou doabout whatyou fnd.

Philip B. Crosby

(1926-2001)

Phiip B. Csb bca

wid wd i

busiss cics as a

uu quai

aa. H

sssd h ipac

di i ih h

fs i, aid u

h adap quai

ip i his

14-sp appach, ad

sabishd h u

absus quai.

Csb is phaps bs

w pi a

sadad xcc

basd hih

ccp z dcs.

P h i i p B . C s b

ASQ igs togth th pop, idas,

ad toos that mak ou wod wok tt.

Fid out mo at www.asq.og.

Lean and Six SigmaConerence Early-birdRegistration Deadline

Lean and Six SigmaConerence Certifcation

Application Deadline

Lean and Six SigmaConerence Hotel Room

Block Deadline

22

29

23

30

24

31

25 26 27 28

sun mon tues wed thurs fri sat

Certifcation

Application Deadline

1

8

15

2

9

16

3

10

17

4

11

18

5

12

19

6

13

20

7

14

21

Phiip b. cosy:notwothyAompishmts

FoundedPhilipCrosbyAssociates

(PCA)andembarkedontheconsulting stage o his career.

Quality Is Freelaid out his 14

steps to improvement.

Electedthe30thpresidentofASQ.

Integratedzerodefectsintothefourabsolutesofqualityand

summarizedmanagementsroleincreatingaquality-focused

organizationinhisbook Quality Without Tears.

January 2012

Certifcation LateApplication Fee Deadline

8/3/2019 ASQ Calender

4/14

1 4 S t e P S t oI m P r o v e m e n t

Management Commitment: Discuss the needor quality improvement with management,emphasizing the need or deect prevention.

Quality Improvement Team: Bring togetherrepresentatives o each department, includingdepartment heads, to orm the qualityimprovement team and explain their roles.

Quality Measurement: Determine and recordthe status o quality throughout the company;quality measurements or each area o activitymust be established where they dont existand reviewed where they do.

Cost o Quality Evaluation: Get accurate fgures

rom the comptrollers ofce with detailedinormation on what constitutes cost o quality.

Quality Awareness: Share with employees themeasurements o what non-quality is costingby training supervisors to orient employees andby providing visible evidence o the concern orquality improvement.

Corrective Action: Any problems discoveredby inspection, as well as less obvious problemsthat require attention, must be brought to thesupervision meetings at each level.

Establish an Ad Hoc Committee or the ZeroDeects Program: Select three or our memberso the team to investigate the zero deects concept

and ways to implement the program.

Supervisor Training: Conduct a ormalorientation with all levels o management priorto implementation o all the steps.

Zero Deects Day: Supervisors should explainthe establishment o zero deects as theperormance standard o the entire company inone day so everyone understands it the same way.

Goal Setting: During meetings with employees,each supervisor requests they establish specifcand measurable goals they would like to striveor, usually 30-, 60- and 90-day goals.

Error Cause Removal: Ask individuals todescribe any problem that keeps them rom

perorming error-ree work.

Recognition: Recognize those who meet theirgoals or perorm outstanding acts with rewards.

Quality Councils: Bring the quality proessionalsand team chairpersons together regularlyto communicate and determine actionsnecessary to upgrade and improve the solidquality program being installed.

Do It Over Again: The typical programtakes a year to 18 months, so turnoverwill have wiped out most o the educationeort, making it necessary to set up a newteam o representatives and begin again.

8

9

10

11

12

13

14

2012 la ad Six Sigma co

Visit sixsigma.asq.og.

19

26

20

27

21

28

22 23 24 25

sun mon tues wed thurs fri sat

5

12

6

13

7

14

1

8

15

2

9

16

3

10

17

4

11

18

14 Stps toImpovmt

Togetemployeesbehindaqualitymovement, it is a good idea to move

rightintothebasicsofquality.Helpthemunderstandwhatqualitymeans,emphasizingtheabsolutesof

qualitymanagement:

Qualitymeansconformance,not elegance.

Thereisnosuchthingasaqualityproblem.

Thereisnosuchthingastheeconomicsofquality;itisalways

cheapertodothejobrightthefrst time.

Theonly perormance standard

iszerodefects.

February 2012

29

Lean and Six SigmaConerence

Certifcation Exams

Classroom-based Training Course Cluster Memphis, TN

Lean and Six Sigma Conference Phoenix, AZ

New Member UnitAwards and Scholarships

Submission Deadline

8/3/2019 ASQ Calender

5/14

Quality is

everyonesresponsibility.

W. Edwards Deming

(1900-93)

th is a

xap W.

edwads Dis

bi i ad di

quai ha his

cibuis dui

ad a Wd Wa II.

H hpd buidh auacui

pwss ha d

h Uid Sas

ic. A h

wa, h a h

Japas h s

h dd hp

buid hi sci.

W . e d w a d s D i

18

25

19

26

20

27

21 22 23 24

sun mon tues wed thurs fri sat

4

11

5

12

6

13

7

14

1

8

15

2

9

16

3

10

17

W. edwads Dmig:notwothyAompishmts

NBCairedthedocumentary

If Japan Can, Why Cant We?and shined a spotlight on the gap

betweenJapansproductqualityand that o the United States.

Introducedhis14pointsfor

managementinhisbook,Quality,Productivity and Competitive

Position, which he later revised

to create his landmark work,

Out of the Crisis.

The New Economicswas his

nalbook.

Demingsothercontributions:Theredbeadexperiment,

which showed that the only

way to improve a product orservice is or management to

improve the system.

The unnel experiment, which

illustrated the importance o

understanding variation (he

credited it to Lloyd S. Nelson).

The Deming cycle (plan-do-

study-act), which is a variation

o the Shewhart cycle

(plan-do-check-act).

March 2012

28 29 30 31

World Conerenceon Quality and

Improvement Early-birdRegistration Deadline

Classroom-based Training Course Cluster Las Vegas, NV

CertifcationExam Date

ASQ Goa suppots mms wodwidad has ofs i th Uitd Stats, chia,

Idia, ad Mxio.

Go to asq.og/goa.

8/3/2019 ASQ Calender

6/14

Description

th pa-d-chc-

ac cc is a u-spd cai

u cha. Jus as a

cic has d, h

PDCA cc shud b

pad aai ad

aai ciuus

ip.

P l A n - D o - C H e C k -A C t C y C l e

Th Soiay rsposi Ogaizatio wsitpomots th as o soia sposiiity ad th oo quaity to ahiv suts.

Visit www.thso.og.

22

29

23

30

24 25 26 27 28

sun mon tues wed thurs fri sat

8

1

15

9

2

16

10

3

17

11

4

18

5

12

19

6

13

20

7

14

21

Us th Pa-Do-chk-At cy:

Asamodelforcontinuousimprovement.

Whenstartinganewimprovement project.

Whendevelopinganeworimproved design o a process,

product, or service.

Whendeningarepetitivework process.

Whenplanningdatacollectionand analysis to veriy and

prioritizeproblemsorrootcauses.

Whenimplementinganychange.

April 2012

Classroom-based Training Course Cluster Greenville, SC

World Conerence on

Quality and ImprovementCertifcation Application

Deadline

Certifcation ApplicationDeadline

Certifcation LateApplication Fee Deadline

World Conerence onQuality and Improvement

Hotel Room Block Deadline

8/3/2019 ASQ Calender

7/14

An important eatureo a good quality

program is that it

controlsquality at

the source.

Aad v. FibauArmand V.

Feigenbaum

(1922- )

Is difcu

ha h

wd quaiwihu hii

Aad v.

Fibau, h

a wh cid

h a quai

c, w da

as ta Quai

maa (tQm)

a udai

d aa

ha has b widaccpd as a iab

pai phisph

i a cic

scs. Fibau

was h fs

is spa

aas

aua. H was

as h

wds fs u

quai pssias.

20

27

21

28

22

29

23

30

24

31

25 26

sun mon tues wed thurs fri sat

6

13

7

14

8

1

15

9

2

16

3

10

17

4

11

18

5

12

19

Amad V.Figaum:notwothyAompishmts

GEdeployedmilitarysuppliesduring World War II, and

Feigenbaumattheageof

23wascentraltothoseefforts,managingqualitycontrol.

ASQestablishedamedalinhisnamethatrecognizesyoungquality

proessionals who have achieved

similar distinctions.

FeigenbaumisaformerASQ

president,anhonorarymember,and helped ound the International

AcademyforQuality.

Hisbest-sellingbook,TotalQuality Control

,describesthetenetsoftotalquality.

Hehasreceivednumerousawards and medals or his

qualityefforts,includingbeingnamed a laureate o the National

Medal o Technology and

Innovation,andwasrecognizedforestablishingthetotal

qualitydisciplineandforitsimpact on society.

May 2012

Classroom-based Training Course Cluster Milwaukee, WI

World Conference on Quality and Improvement, QualityInstitute for Healthcare, Institute for Continual Quality

Improvement, Institute for Software Excellence, and Qualityin Sustainability Conference Anaheim, CA

World Conerence onQuality and Improvement

Certifcation Exams

2012 Wod coo Quaity adImpovmt

Visit wqi.asq.og.

Fellow MemberNomination Submission

Deadline

8/3/2019 ASQ Calender

8/14

t o t A l Q U A l I t ym A n A g e m e n t

Create constancy o purpose orimproving products and services.

Adopt the new philosophy.

Cease dependence on inspectionto achieve quality.

End the practice o awarding businesson price alone; instead, minimize total

cost by working with a single supplier.

Improve constantly and oreverevery process or planning, production,and service.

Institute training on the job.

Adopt and institute leadership.

Drive out ear.

Break down barriers betweensta areas.

Eliminate slogans, exhortations, andtargets or the workorce.

Eliminate numerical quotas or theworkorce and numerical goals ormanagement.

Remove barriers that rob peopleo pride o workmanship and eliminatethe annual rating or merit system.

Institute a vigorous program oeducation and sel-improvementor everyone.

Put everybody in the companyto work accomplishing thetransormation.

9

10

11

12

13

14

17

24

18

25

19

26

20

27

21

28

22

29

23

30

sun mon tues wed thurs fri sat

3

10

4

11

5

12

6

13

7

14

1

8

15

2

9

16

Tota QuaityMaagmt

Atitscore,TotalQuality

Management(TQM)isa

management approach tolong-term success through

customer satisaction. In a

TQMeffort,allmembersof

anorganizationparticipatein improving processes,

products, services, and the

culture in which they work.

The methods or implementing

this approach come rom the

teachingsofsuchqualityleaders as:

PhilipB.Crosby

W.EdwardsDeming

ArmandV.Feigenbaum

KaoruIshikawa

JosephM.Juran

June 2012

Classroom-based Training Course Cluster Atlanta, GA

CertifcationExam Date

Us you uimitd ass to quaity kowdgto mak a di i you wod.

Gt statd at www.asq.og.

8/3/2019 ASQ Calender

9/14

Failure is

the seedo success.

Kaoru

Ishikawa

(1915-89)

kau

Ishiawa is

pbab

bs w

h quai

ad hi: h

Ishiawa diaa,

as w as h

fshb caus-

ad-c diaa.

As h s

basic quai s,

h diaa idifsa pssib

causs a c

pb ad ca

b usd sucu

a baisi

sssi, bu his

i hpi ca

a quai sa

spcifc Japa a

b his s ipa

quai cibui.

k a u I s h i a w a

Gt th toos you d to ahivpossioa x.

Fid out mo at www.asq.og.

15

22

29

16

23

30

17

24

31

18

25

19

26

20

27

21

28

Kaou Ishikawa:notwothyAompishmts

Wrote647articlesand31books,

including two that weretranslatedintoEnglish:

Introduction to Quality Control

and What is Total Quality

Control? The Japanese Way.

JoinedtheQualityCirclesResearchGroupattheUnionof

JapaneseScientistsandEngineers(JUSE)anddevelopedanddelivered

thegroupsrstbasicqualitycontrol course.

Servedaschairmanofthequalitycontrol committee or the National

Conerence in Japan and played a

central role in expanding the scope

o the conerence.StartedtheJapanesequality

circle movement in 1962.

ASQestablishedtheIshikawaMedalrecognizingthoseindividuals

or teams whose work has had a

positive impact on the human side

ofquality.

sun mon tues wed thurs fri sat

1

8

2

9

3

10

4

11

5

12

6

13

7

14

July2012

8/3/2019 ASQ Calender

10/14

F I S H B o n e D I A g r A m

Iron in

product

Measurement Materials Methods

Environment Manpower Machines

Lab error

Solvent contamination Lab solvent contaminat ion

Raw materials Analytical procedure

Sampling

Inexperienced

analyst

Maintenance Mater ials of construction

Rusty pipes

E583

E470

In

Out

Supplier

Truck

Supplier one

Supplier two

Rust nearsample point

Expose

dp

ipe

Tools

Openin

glines

Iron

tools

Exch

angers

o2

#3R

eacto

rs

Pumps P584

P560

P573

Heat exchanger leakE470

E583

Atsamplepoint

Atreactor

Calibration

Notfollow

ed

Dirtybottles

Irontools

Calculation

Improper

calibration

Analyst

Inlab

Supplier

Inlab

Supplier

DBT

City

Plantsystem

Water

AKW-2

Description

th fshb

diaa idifs

a pssib

causs a c

pb. I ca b

usd sucu a

baisi sssi.

I idia ss

idas i usu

cais.

This fshbone diagram was drawn by a manuacturing team to try to understand the sourceo periodic iron contamination. The team used the six generic headings to prompt ideas.

Layers o branches show thorough thinking about the causes o the problem.

12

19

26

13

20

27

14

21

28

15

22

29

16

23

30

17

24

31

18

25

sun mon tues wed thurs fri sat

5 6 7

1

8

2

9

3

10

4

11

Wh to Us aFisho Diagam:

When identifying possible

causes or a problem. When a teams thinking

tends to all into ruts.

CertifcationApplication Deadline

Classroom-based Training Course Cluster Minneapolis, MN

Disov th vau o a ASQtifatio ad showas

you ommitmt to quaity.

Visit asq.og/tiiatio.

August 2012

Certifcation LateApplication Fee

Deadline

New Member UnitAwards andScholarships

Submission Deadline

8/3/2019 ASQ Calender

11/14

Qualityis ftness

or use.

Joseph M.

Juran

(1904-2008)Jsph m.

Jua was

a 20h-cu

quai aa

csua wh

chad h wa

cpais d

busiss ad hw

h hi abu

quai. F Jua,

quai was abu

aa,

hua bis, ad

hua iaci.

essia, a

pbs had

caus: sisac

cha cuua

sisac.

J s p h m . J u a

9

16

23/30

10

17

24

11

18

25

12

19

26

13

20

27

14

21

28 29

15

22

sun mon tues wed thurs fri sat

2 3 4 5 6 7

1

8

Josph M. Jua:notwothyAompishmts

Was granted a temporaryleave o absence rom his

job during World War II to

work or the Lend-LeaseAdministration, which

procured and leased arms,equipment, and supplies to

World War II allies.

Wrote Quality Control Handbook,

which cemented his reputationas the authority on quality.

Became a respected consultant,

lecturer, author, and leaderin quality management.

Juran applied the Pareto

principle (or 80-20 rule)

to quality, stating that 80percent o problems come

rom 20 percent o causes,

and that managementshould concentrate on

the 20 percent.

Classroom-based Training Course Cluster Las Vegas, NV

Gt ass to a goa ommuity o quaity xptsto om pop passioat aout quaity.

cot at asq.og/ommuitis-twokig.

September 2012

8/3/2019 ASQ Calender

12/14

P A r e t o C H A r t

Description

A Pa cha is a ba

aph. th hs

h bas ps

quc cs (i

) ad a

aad wih s

bas h ad h

shs h ih.

I his wa, h cha

isua dpics which

siuais a

siifca.

14

21

28

15

22

29

16

23

30

17

24

31

18

25

19

26

20

27

sun mon tues wed thurs fri sat

7 8

1

9

2

10

3

11

4

12

5 6

13

Wh to Usa Pato chat When analyzing data about

the requency o problems

or causes in a process.

When there are many problems

or causes and you want toocus on the most signifcant.

When analyzing broad

causes by looking at their

specifc components.

When communicating with

others about your data.

Classroom-based Training Course Cluster Memphis, TN

Service Quality Conference Baltimore, MD

Audit Division Conference Augusta, GA

Quality Progressis ad y

mo pop tha ayoth magazi o quaity.

Gt a gimps atwww.quaitypogss.om.

October 2012

CertifcationExam Date

ASQ MedalNomination

Submission Deadline

CertifcationApplication Deadline

Certifcation LateApplication Fee

Deadline

8/3/2019 ASQ Calender

13/14

Applied science, particularly in the

mass production o interchangeable

parts, is even more exacting than

pure science in certain matters o

accuracy andprecision.

Walter A.

Shewhart

(1891-1967)

Wa A. Shwha

was w as h

ah saisica

quai c ad

succssu cbid

h discipis

saisics, ii,

ad cics, ad

pu saisica h

w addss

idus ds. S

ha aud ha his

w d a quai

ui i h

fs pa h 20h

cu ad auchd

h quai pssi.

W a A .S h w h a

11

18

25

12

19

26

13

20

27

14

21

28

15

22

29

16

23

30

17

24

sun mon tues wed thurs fri sat

4 5 6 7 8

1

9

2 3

10

Wat A. Shwhat:notwothyAompishmts

Served in the United States WarDepartment, the United Nations,

and the government of India.

Active with the National Research

Council and the International

Statistical Institute.

Was ASQs rst honorary member.

Wrote Statistical Method From

the Viewpoint of Quality Control,

in which he frst discussed aproblem-solving concept that

eventually became the basisor the plan-do-check-act cycle,

a our-step process or quality

improvement. Shewhart is best known or

developing the control chart,a simple but highly eective tool

that represented an initial steptoward what Shewhart called

the ormulation o a scientifcbasis or securing economic

control.

Classroom-based Training Course Cluster San Antonio, TX

cat Wod Quaity Moth with othpop passioat aout quaity wodwid.

la mo at www.wodquaitymoth.og.

November 2012

National Quality Education Conference Louisville, KY

New Member UnitAwards andScholarships

Submission Deadline

8/3/2019 ASQ Calender

14/14

Description

th c cha is a

aph usd sud hw

a pcss chas

i. Daa a pd i

i d. A c

cha awas has a ca

i h aa, aupp i h upp

c ii, ad a w

i h w c

ii. C chas

aiab daa a usd

i pais. th p cha

is h aa

h ci h

disibui daa

h pcss. th b

cha is h a

h widh h

disibui. I u daa

w shs i a

pacic, h aa

is wh h shs a

cusi, ad h

a is hw ih

h a cusd.

C o n t r o l C H A r t

th is a basd

hisica daa. B cpai

cu daa hs is,

u ca daw ccusis

abu whh h pcss

aiai is csis (i

c) is updicab

(u c acd b

spcia causs aiai).

9

16

23/30

10

17

24/31

11

18

25

12

19

26

13

20

27

14

21

28

15

22

29

sun mon tues wed thurs fri sat

2 3 4 5 6 7

1

8

Wh to Usa coto chat When controlling ongoing

processes by fnding and

correcting problems asthey occur.

When predicting the

expected range o outcomes

rom a process.

When determining whether

a process is stable (in

statistical control).

When analyzing patterns of

process variation rom specialcauses (non-routine events)

or common causes (built intothe process).

When determining whether

your quality improvementproject should aim to prevent

specifc problems or to makeundamental changes to

the process.

Classroom-based Training Course Cluster St. Petersburg, FL

ASQs mms a uidig th utu o quaity.

Fid out mo at www.asq.og.

December 2012

CertifcationExam Date