Regional Innovation – Balancing Social Responsibility

with Business Opportunity

Michelle Mason, Managing Director, ASQ

About the Presenter

Michelle Mason

Managing Director, ASQ

The Issue

ENERGY!

What is the biggest cost driver for the military?

ENERGY!

Energy Conservation

All branches of the military are looking to energy conservation to reduce their carbon footprint

– The military awarded $8.9 billlion in energy contracts last year.

– Of that amount, approximately $397.3 million went toward energy saving initiatives.

Growth Opportunity

Why SR Is Important

Growing Interest In SR

• Stakeholders seek transparency

• World of Instant Information

• Government is Getting Involved

• Financial Savings

The Dilemma

How to balance social responsibility against needs of an organization?

Quality Can Help

Quality Tools

• Quality Professionals have the tools needed to drive consensus– Baldrige Criteria– Lean Methods – Six Sigma

Baldrige Criteria

• Malcolm Baldrige Performance Excellence Criteria

Lean Methods

• Lean manufacturing principles:– Eliminate non-value-adding activities

– Eliminate waste from the business

• Lean enterprise principles:– Extend concepts through entire value

stream or supply chain

Lean Methods

• Types of Waste:– Overproduction– Waiting, time in queue– Transportation– Non-value-adding processes– Inventory– Motion– Costs of quality: scrap, rework, inspection– Utilization of human capital

Six Sigma

• Defect prevention vs defect detection

– Customer satisfaction and bottom-line results

– Apply anywhere that variation and waste exist

– Apply for Innovation and improved customer satisfaction

Bottom Line

Quality + Social Responsibility

= Competitive Advantage

Questions?