When was the last time you gave

memorable service?

© Ian Berry 1990-2010

© Ian Berry 2009 All rights reserved

Memorable service is one of what I believe are

8 critical factors for successin modern business

© Ian Berry 2009 All rights reserved

Compelling story

Enlightened self-interest

Decisions - right people, right time, right place

Six word strategy

Values are Virtues

Systems and structuresthat fully support people

Community culture

Memorable Service

Recently I faced a challenge none of my connections

could help me with

© Ian Berry 1990-2010

I called 11 strangers

© Ian Berry 1990-2010

Only the 11th gave me memorable service

© Ian Berry 1990-2010

I thanked her for her kindness and willingness to go

the extra mile and she said

© Ian Berry 1990-2010

Treating people with dignity, respect, and going the extra mile are part of

what makes life worth living

© Ian Berry 1990-2010

When was the last time you gave

memorable service?

© Ian Berry 1990-2010

I reflected and was ashamed to admit

© Ian Berry 1990-2010

I wasnʼt givingmemorable service as often as I could

© Ian Berry 1990-2010

I re-read Jan Carlzonʼs book

© Ian Berry 1990-2010

© Ian Berry 2009 All rights reserved

And I vowedto make a difference

at all key transaction and interaction points of my business

I reflected on the life of one of my heroes

© Ian Berry 1990-2010

If you donʼt believelittle things

make a big differencethen you have never been to bed with a mosquito!

Anita Roddick, Founder, The Body Shop

© Ian Berry 1990-2010

I vowed to make the little things matter

© Ian Berry 1990-2010

How about you?

© Ian Berry 1990-2010

© Ian Berry 1990-2010

What little things about your

service will you change that will make the BIG difference?

1, 2, or 3 Mentoring calls? on

3 means 24/7 access to life-long learning vault

I provide

Find out more at www.ianberry.au.com/mentoring.html

Maybe I can help you further?

I tell stories thatstir hearts

shift thinkingand inspire people

to step-uptheir achievements

© Ian Berry 2009 All rights reserved

I partner with passionate entrepreneurs, social

entrepreneurs, business leaders, and SME owners to turn 8 critical factors

into reality

© Ian Berry 2009 All rights reserved

Compelling story

Enlightened self-interest

Decisions - right people, right time, right place

Six word strategy

Values are Virtues

Systems and structuresthat fully support people

Community culture

Memorable Service

Join Differencemakers Community

being the difference we want to see in the world

www.differencemakers.com.auSign-up to my personal and business

development gifts on the home page of my website and get this ebook FREEIt contains 142 possible actions for doing good

and therefore becoming great in your life and work

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