Ian Berry - memorable service - little things make the BIG difference
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When was the last time you gave memorable service? © Ian Berry 1990-2010
description
Making a difference at all key transaction and interaction points of our businesses is what makes us stand our from the crowd. Often is it simply a matter of doing what most people don't do!
Transcript of Ian Berry - memorable service - little things make the BIG difference
When was the last time you gave
memorable service?
© Ian Berry 1990-2010
© Ian Berry 2009 All rights reserved
Memorable service is one of what I believe are
8 critical factors for successin modern business
© Ian Berry 2009 All rights reserved
Compelling story
Enlightened self-interest
Decisions - right people, right time, right place
Six word strategy
Values are Virtues
Systems and structuresthat fully support people
Community culture
Memorable Service
Recently I faced a challenge none of my connections
could help me with
© Ian Berry 1990-2010
I called 11 strangers
© Ian Berry 1990-2010
Only the 11th gave me memorable service
© Ian Berry 1990-2010
I thanked her for her kindness and willingness to go
the extra mile and she said
© Ian Berry 1990-2010
Treating people with dignity, respect, and going the extra mile are part of
what makes life worth living
© Ian Berry 1990-2010
When was the last time you gave
memorable service?
© Ian Berry 1990-2010
I reflected and was ashamed to admit
© Ian Berry 1990-2010
I wasnʼt givingmemorable service as often as I could
© Ian Berry 1990-2010
I re-read Jan Carlzonʼs book
© Ian Berry 1990-2010
© Ian Berry 2009 All rights reserved
And I vowedto make a difference
at all key transaction and interaction points of my business
I reflected on the life of one of my heroes
© Ian Berry 1990-2010
If you donʼt believelittle things
make a big differencethen you have never been to bed with a mosquito!
Anita Roddick, Founder, The Body Shop
© Ian Berry 1990-2010
I vowed to make the little things matter
© Ian Berry 1990-2010
How about you?
© Ian Berry 1990-2010
© Ian Berry 1990-2010
What little things about your
service will you change that will make the BIG difference?
1, 2, or 3 Mentoring calls? on
3 means 24/7 access to life-long learning vault
I provide
Find out more at www.ianberry.au.com/mentoring.html
Maybe I can help you further?
I tell stories thatstir hearts
shift thinkingand inspire people
to step-uptheir achievements
© Ian Berry 2009 All rights reserved
I partner with passionate entrepreneurs, social
entrepreneurs, business leaders, and SME owners to turn 8 critical factors
into reality
© Ian Berry 2009 All rights reserved
Compelling story
Enlightened self-interest
Decisions - right people, right time, right place
Six word strategy
Values are Virtues
Systems and structuresthat fully support people
Community culture
Memorable Service
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