Post on 26-Aug-2014
description
CULTURAL INTELLIGENCE:
LEVERAGING DIVERSITY & MANAGING DIFFERENCES
Prof.Dr.Aung Tun Thet
Overview1. Why CQ?2. What is CQ?3. How to apply CQ?
• “Strength lies in differences, • not in similarities.”
Questions• Do you speak another language?• Do you have a passport?• Have you visited another country?• Have you lived outside Myanmar?• Do you read the news about other countries?• Do you eat food from other countries?• Do you work with people from other countries?
21st Century• Globally connected• Interdependent• Multi-culture• Leveraging Diversity• Managing Differences
US, UK = OK! Japan = Money
Russia = Zero Greece = Insult
“DO UNTO OTHERS AS THEY WOULD DO ONTO THEMSELVES”
The Golden Rule
Culture• Everyone possess• Hard to quantify• “The way we do things around here.”
Culture• Civilization - education, manners, arts and crafts and products.
• Way people think, feel, and act
Cultural Iceberg
Behaviours and Practices
Attitudes
Core Values
Culture Visible culture differences
Invisible culture roots
Visible culture differences • Communication styles• Attitudes towards conflict• Approaches to completing tasks• Decision-making styles• Attitude towards disclosure• Approaches to knowledge
Invisible Cultural Roots• Beliefs• Values• Perceptions• Expectations• Attitudes• Assumptions
Culture’s Functions• Social glue• Boundary-defining• Sense of identity
Culture as Liability• Barrier to change• Barrier to diversity
Culture in WorkplaceIndividual Orientation
Group Orientation
Hierarchical orientation
Participative Orientation
Need for Certainty
Tolerance for Ambiguity
Achievement orientation
Quality of Life
Long Term Orientation
Short Term Orientation
Organizational Culture
Data
Information
Knowledge
Insights
Organizational Culture• Shared• Members solve problems• Taught to newcomers• Influence behaviour
Inspiring Corporate Culture• Inspiring Your People To Do Great Things
1. Inspiring Vision2. Inspirational Leadership3. Inspirational Environment4. Relentless Innovation
Intelligence• More than mental ability• Different types relevant in different situations
Multiple Intelligence• PQ - Physical Intelligence• IQ - Mental Intelligence• EQ - Emotional Intelligence • SQ – Spiritual Intelligence• CQ - Cultural Intelligence
• Physical Intelligence• LIVE• Mental Intelligence• LEARN• Emotional Intelligence• LOVE• Spiritual Intelligence• LEGACY• Cultural Intelligence• LEVERAGE
CQ • Increasingly global and diverse context• Awareness of own • Awareness of others
CQ• Quality personal relationships and effectiveness
• Individual capabilities to cope with multi-cultural situations
• Cross-cultural interactions• Performing in culturally diverse work groups
CQ• Function effectively in culturally diverse situations
• Enhance employee, manager, and organizational effectiveness
• Enhance interpersonal interactions• NOT specific to particular culture
CQ• Individual capability • Not personality or personal interests• Not fixed• Can be enhanced
Factors of CQDIMENSION DESCRIPTIONHead Self-Awareness
KnowledgeHeart MotivationBody Behaviour
CQ
KnowingSelf
KnowingOthers
LeadingTogether
Benefits of CQ • Enhances sensitivity• Reduces use of stereotypes • Enhance relationships• Improves decision-making and work performance
Benefits of CQ
1. Knowing own CQ strengths and weaknesses
2. Personal self-development3. Knowing CQ strengths and weaknesses
of others
Benefits of CQ• Cross-Cultural adjustment• Improved Job Performance• Enhanced personal well-being• Greater profitability
Application of CQ • Limitless• Impact every human exchange - personal, professional, at home, or across culture.
CQ• Cognitive:• How and why people do what they do?• Motivational:• Am I motivated to do something?• Behavioural:• Can I do the right thing?
CQ-Drive• Intrinsic - enjoyment from culturally diverse experiences
• Extrinsic - gaining benefits from culturally diverse experiences
• Self-efficacy - confidence to be effective in culturally diverse situations
CQ-Drive• Interest in experiencing other cultures• Interacting effectively with different cultural backgrounds
• Intrinsic value placed on diverse interactions
CQ-Drive• Enjoyment and sense of satisfaction (intangible benefits)
• Extrinsic value (tangible benefits) • Sense of confidence
CQ-Knowledge • Cultures similar and different• Business - economic and legal systems• Interpersonal - values, social interaction norms, and religious beliefs
• Socio-linguistics - rules of languages and expressing non-verbal behaviors
CQ-Knowledge • Cultures similar• Cultures different• Information on cultural universals • Unique cultural values, economic and legal systems, norms for social interaction, religious beliefs, aesthetic values, and language
CQ-Strategy• Making sense of culturally diverse experiences
• Making judgments about thought processes and those of others
CQ-Strategy• Awareness - knowing existing cultural knowledge
• Planning - strategizing before culturally diverse encounter
• Checking - checking assumptions and adjusting mental maps when actual experiences differ from expectations
CQ-Strategy• Think strategically about culture and cultural differences
• Mindful that societies and sub-cultures differ in values
CQ-Strategy• Awareness that individuals have different cultural value orientations AND
• Different orientations influence perceptions, sense-making, motivation, and behavior
CQ-Action
• Capability to adapt verbal and nonverbal behavior
• Flexible repertoire of responses
CQ-Action
• Non-Verbal – modifying behaviors (e.g., gestures, facial expressions)
• Verbal - modifying behaviors (e.g., accent, tone)
CQ-Action • Change behavior to fit other cultures• Using flexible range of non-verbal behaviors (i.e., body language, physical gestures, facial expressions)
• Using flexible range of verbal behaviors (i.e. accent, tone, expressiveness)
CQ-Action • Modifying behavior to put others at ease• Changes in both verbal and nonverbal actions
CQ Capabilities• Integrated• Who are you? • What are you doing? • Who are others? • To what degree are they the same or different?
Harnessing CQ• Developing CQ• Leveraging Diversity• Managing Differences
Multicultural Teams• Knowledge Transformers• Performance Maximizers• Creative collaborators• Complexity Solvers
Overview1. Why CQ?2. What is CQ?3. How to apply CQ?
• If man is to survive, • he will have learned to take a delight in the essential differences between men, and
• between cultures.