Professional Development Series

   PDS  SESSION  3    Track  3A:    Mastering  IQ,  EQ,  and  CQ  to    Create  Op9mal  Career  Balance        

 

 Facilitator:  Nancy  Kazdan,  Founder  &  CEO,  Market  Share  Interna:onal  Panelists:  Sandra  Hurse,  Senior  Vice  President,  Global  Head  Talent  Acquisi:on,  Global  Banking  and  Markets,  Bank  of  America  Obie  McKenzie,  Managing  Director,  BlackRock  The  Rev.  Dr.  Richard  L.  Tolliver  –  President  and  CEO  of  St  Edmunds  Redevelopment  Corp.  

The Professional Development Series

Session  Agenda  •  Welcome  •  Video  •  Hear  from  the  Panelists    •  Overview  EQ  +  CQ      •  Group  Sessions  •  Repor:ng  •  Process  Feedback  •  Thank  You  

Mul:ple  Intelligences      

EQ  

CQ  

IQ  

Session  Goal  &  Ac:vity    •  The  session  overarching  goal  is  to  create  awareness  of  the  

importance  of  balance  all  three  and  will  focus  on  EQ/CQ  to  help  par:cipants  think  about  ways  that  they  can  incorporate  IQ/EQ/CQ  into  their  career  success.      

•  As  an  experien:al  ac:vity  each  of  three  tables  will  do  a  different  take  on  EQ/CQ  with  a  vigneVe  moderated  by  one  of  the  panelists.  

•  To  keep  everyone  engaged,  par:cipants  will  brainstorm  strategies  which  forms  the  basis  of  the  response  to  the  vigneVe.    

•  Think  about  your  organiza:on,  influencing  management  decisions,  working  with  teams  up/down/across  the  org,  blending  EQ/CQ  for  career  success.    

•  At  the  end  of  the  session  people  can  walk  away  with  Communica)on  Dynamics  as  ac:ons  to  implement  EQ/CQ  effec:veness  for  their  career  and  organiza:onal  success.  

EQ  

CQ  

IQ  

•  Focus on developing cognitive abilities; more academically oriented

•  Generally thought to be established at birth

•  Has been traditionally used to predict potential for one’s success

•  Allows development of needed knowledge base

•  Enables development of technical skills and abilities

•  Enables conceptual thinking

•  Focus on developing an understanding of an ability to manage emotions

•  Can be enhanced throughout life

•  Recently understood to be an important predictor of one’s potential for success

•  Fosters understanding and management of your own emotions

•  Promotes positive relationships

•  Increases self-motivation and drive

•  A person’s capability for successful adaptation to new cultural or unfamiliar settings

•  Focus on developing cross cultural agility; more social awareness three key parts:

•  Cultural Strategic Thinking (what you think and how you solve problems)

•  Motivation (energized and persistent actions)

•  Behavior (adaptive actions and behaviors)

•  Generally thought to be evolve with time and life experiences

•  Has been historically used to sustain relationships and social group acceptance

•  Allows development of “in-group” knowledge and acceptance

•  Enables development of declarative knowledge or knowledge about the state of things

•  Valued as a strategic, competitive advantage for building mutual beneficial relationships

Mul9ple  Intelligences  

IQ  +  EQ  +  CQ                

Cultural  Intelligence  Quo:ent  (CQ)  CQ  defined  as  the  degree  to  which  you  can  func:on  effec:vely  in  a  variety  of  cultural  contexts.    An  individuals  ability  to  func:on  effec:vely  across  na:onal,  ethnic  and  organiza:onal  cultures.  Here’s  what  you  can  do:    ü  Find  the  mo9va9on  ü  Prepare  for  your  encounter  ü  Reflect  on  everything  you  experience  ü  Act  smart  in  the  right  context    hQps://www.youtube.com/watch?v=JJ_LclEJU8k        

Professional Development Series  

Cultural  Intelligence  Quo:ent  (CQ)  4  Capabili9es  You  can  gain  personal  insight  simply  by  thinking  about  your  own  CQ  capabili:es  in  each  of  the  following  areas:  CQ  Drive  The  level  of  interest,  drive,  and  mo:va:on  to  adapt  inter-­‐culturally.  CQ  Knowledge  The  level  of  understanding  about  how  cultures  are  similar  and  different.  CQ  Strategy  The  degree  to  which  one  is  mindful,  aware  and  able  to  plan  for  mul:cultural  interac:ons.  CQ  Ac9on  The  degree  to  which  one  can  appropriately  change  verbal  and  nonverbal  ac:ons  by  drawing  upon  a  repertoire  of  behaviors  and  skills.    

Professional Development Series  

Emo:onal  Intelligence  Quo:ent  (EQ)  What I see What I do

With me

Self Awareness • Your ability to accurately perceive your own emotions and stay aware of them as they happen

• This includes keeping on top of how you tend to respond to specific situations and people

Self Management • Your ability to use awareness of your emotions to stay flexible and positively direct your behavior

• This means managing your emotional reactions to all situations and people

With others

Social Awareness • Your ability to accurately pick up on emotions in other people and get what is really going on

• This often means understanding what other people are thinking and feeling even if you don’t feel the same way

Relationship Management • Your ability to use your awareness of your emotions and the emotions of others to manage interactions successfully

• This includes clear communication and effectively handling conflict

E  

Communica:on  Dynamics    4  Types  of  Listening   5  Types  of  Ques9ons:  

 

•  The  Not  Interested/Non-­‐Listener    

•  Open  Ques:ons  

•  Feeling-­‐Finding  Ques:ons    

•  Delibera:ve/Evalua:ve  Listener    

•  Analy:cal  Ques:ons  

•  The  Empathic  Listener    

•  Clarifying  Ques:ons  

•  Closure  Ques:ons    

•  The  Marginal  Listener  

   

Thank  you  to  everyone    for  your  contribu:on!  

     

Professional Development Series