Cultural Intelligence (Final)

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    WH AT TO L OO K OUT F OR IN TH EVIDE O?

    -Gree ti ngs a cr oss di ff ere nt c ult ure s

    - Dive rs e c ul tu res va lu e t hi ng sdifferently- Are yo u b ei ng cu ltu ra lly i ns ens iti ve ?

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    DISCU SSIO NQNAs seen from the

    video and from your

    general knowledge,what problemswill/may arise when

    working in a

    multicultural team?

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    What i s C Q?A per son s c apabil ity to fu nc tio nef fec tiv elyin si tu ation s ch aracte ri zed by cultu ra ldiversity.(Ang, Van Dyne, & Koh, 2005; Earley & Ang, 2003; Earley & Mosakowski, 2005).

    There is a need to improve the existing approach to intercultural training.

    Existing Situation: Country specific knowledge imparted

    Problem: Managers moving across borders in a shorter period of timeIncreasing complexities of multicultural teams

    Change Mechanism: Cultural Intelligence!

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    How might CQ be cultivated?

    1. Metacognitive-Cognitive FacetTrainingMetacognitive

    Knowledge: dealing with knowledge gainedunder different circumstances.

    Experience: incorporating relevantexperiences as a guide for futureinteractions.

    Cognitive

    Processing knowledge and experience frommetaco nitive mechanisms into a

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    2. Motivation TrainingUse the knowledge and produce a

    culturally appropriate response.

    Adapting to new cultural surroundings.

    3. Behavior Facet TrainingResponse needed for a given situation

    How might CQ be cultivated?

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    Reformed Intercultural Training

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    DISCU SSIO NQNHow important

    is itto be

    Culturally

    Intelligent?

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    INC REAS ING I MPORA TANC E OFCUL TURAL IN TEL LIG ENC E

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    By g oi ng th roug h tr ai ni ng , w ecan. Reduce the adjustment problems

    for the expatriate managers

    Understanding different cultures

    Know exactly what to expect

    Avoid awkward situations

    Reduce possible conflicts

    Facilitate cross cultural interactions

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    What does it take to be:

    The Worlds

    Local Bank?

    HSBC VIDEO

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    Questions, An yo ne?