Cultural Intelligence (Final)
Transcript of Cultural Intelligence (Final)
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WH AT TO L OO K OUT F OR IN TH EVIDE O?
-Gree ti ngs a cr oss di ff ere nt c ult ure s
- Dive rs e c ul tu res va lu e t hi ng sdifferently- Are yo u b ei ng cu ltu ra lly i ns ens iti ve ?
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DISCU SSIO NQNAs seen from the
video and from your
general knowledge,what problemswill/may arise when
working in a
multicultural team?
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What i s C Q?A per son s c apabil ity to fu nc tio nef fec tiv elyin si tu ation s ch aracte ri zed by cultu ra ldiversity.(Ang, Van Dyne, & Koh, 2005; Earley & Ang, 2003; Earley & Mosakowski, 2005).
There is a need to improve the existing approach to intercultural training.
Existing Situation: Country specific knowledge imparted
Problem: Managers moving across borders in a shorter period of timeIncreasing complexities of multicultural teams
Change Mechanism: Cultural Intelligence!
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How might CQ be cultivated?
1. Metacognitive-Cognitive FacetTrainingMetacognitive
Knowledge: dealing with knowledge gainedunder different circumstances.
Experience: incorporating relevantexperiences as a guide for futureinteractions.
Cognitive
Processing knowledge and experience frommetaco nitive mechanisms into a
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2. Motivation TrainingUse the knowledge and produce a
culturally appropriate response.
Adapting to new cultural surroundings.
3. Behavior Facet TrainingResponse needed for a given situation
How might CQ be cultivated?
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Reformed Intercultural Training
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DISCU SSIO NQNHow important
is itto be
Culturally
Intelligent?
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INC REAS ING I MPORA TANC E OFCUL TURAL IN TEL LIG ENC E
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By g oi ng th roug h tr ai ni ng , w ecan. Reduce the adjustment problems
for the expatriate managers
Understanding different cultures
Know exactly what to expect
Avoid awkward situations
Reduce possible conflicts
Facilitate cross cultural interactions
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What does it take to be:
The Worlds
Local Bank?
HSBC VIDEO
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Questions, An yo ne?