Leading with CulturalIntelligence

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Contents

Preface ............................................................................................................................1Why This Book? ........................................................................................................................2Who Is This Book For? .............................................................................................................4Reading the Book......................................................................................................................4Definitions and Terminology ...................................................................................................6

Chapter 1 Introduction: A Global Community.............................................................71.1 Chapter Summary ...........................................................................................................13

Chapter 2 Culturally Intelligent Leadership Matters ...............................................152.1 The Difference between Managers and Leaders..........................................................172.2 Importance of Leadership in a Global Economy .........................................................182.3 Chapter Summary ...........................................................................................................21

Chapter 3 Understanding Culture ..............................................................................233.1 Cultural Systems ..............................................................................................................243.2 What is Culture? ...............................................................................................................253.3 Culture is Learned ...........................................................................................................283.4 Culture is Shared .............................................................................................................283.5 Culture is Dynamic ..........................................................................................................293.6 Culture is Systemic ..........................................................................................................303.7 Culture is Symbolic ..........................................................................................................313.8 Stereotypes and Generalizations ..................................................................................323.9 Levels of Culture ..............................................................................................................32

3.9.1 National Culture ...................................................................................................333.9.2 Regional Culture ....................................................................................................333.9.3 Organizational Culture .........................................................................................353.9.4 Team Culture ........................................................................................................363.9.5 Individual Culture ..................................................................................................36

3.10 The Roots of Culture .....................................................................................................383.10.1 Values ...................................................................................................................383.10.2 Assumptions .......................................................................................................393.10.3 Symbols ...............................................................................................................40

3.11 Value Dimensions of Culture ........................................................................................413.11.1 Identity .................................................................................................................423.11.2 Power....................................................................................................................443.11.3 Gender..................................................................................................................443.11.4 Uncertainty...........................................................................................................453.11.5 Time ......................................................................................................................47

3.12 Culture and Leadership ................................................................................................473.12.1 Cultural Value Dimensions.................................................................................483.12.2 Leadership Behaviors and Culture....................................................................48

3.13 Chapter Summary .........................................................................................................57

Chapter 4 Cultural Intelligence Defined ...................................................................584.1 What is Cultural Intelligence? .........................................................................................59

4.1.1 Tuning into Cultural Intelligence ........................................................................60

4.2 Cultural Intelligence Model ............................................................................................61

4.2.1 Acquire Knowledge ..............................................................................................624.2.2 Build Your Strategic Thinking...............................................................................634.2.3 Contemplate Your Motivation and Ability to Work with Others .....................634.2.4 Adapt and Perform ...............................................................................................63

4.3 What Makes Cultural Intelligence Unique?....................................................................644.4 The Labyrinth of Cultural Intelligence............................................................................664.5 Chapter Summary ...........................................................................................................67

Chapter 5 Thinking About Thinking ...........................................................................685.1 What is Cognition? ...........................................................................................................685.2 What is Metacognition? ...................................................................................................69

5.2.1 Metacognitive Knowledge ...................................................................................695.2.2 Metacognitive Experience ...................................................................................705.2.3 Metacognitive Strategies .....................................................................................70

5.3 Techniques for Developing Strategic Thinking ............................................................725.3.1 Connecting New Information...............................................................................725.3.2 Selecting Intentional Thinking Strategies ..........................................................735.3.3 Planning, Monitoring, and Evaluating ................................................................74

5.4 Cultural Strategic Thinking Techniques ........................................................................745.4.1 Peer Learning ........................................................................................................745.4.2 Writing Your Experiences ....................................................................................755.4.3 Gaining Cultural Knowledge ................................................................................755.4.4 Thinking, Being, and Staying Positive .................................................................755.4.5 Finding a Coach or Mentor ..................................................................................765.4.6 Being an Observer ................................................................................................765.4.7 Active Listening .....................................................................................................765.4.8 Changing Your Questions.....................................................................................77

5.5 Chapter Summary ...........................................................................................................78

Chapter 6 I Think I Can and I Will ...............................................................................796.1 What is Self-Efficacy? ........................................................................................................796.2 The Role of Self-Efficacy in Cultural Intelligence...........................................................806.3 Emotional Intelligence and Self-Efficacy .......................................................................846.4 Mindfulness and Self-Efficacy ........................................................................................856.5 Mindlessness and Self-Efficacy ........................