Your Guide to Interlink Express

March 2011

GeoPost in Europe

N°2 in Germany

N°3 in the United Kingdom

N°2 in Portugal

N°1 in Ireland

N°2 in Spain

N°1 in France

N°5 in the Benelux

N°4 in Switzerland

N°2 in Italy

N°3 in Poland

N°2 in Russia

N°2 in Turkey

GeoPost, which is wholly owned by La Poste, is the second largest Parcel & Express business in Europe, with a broad European presence and leading positions

in key markets

➭Revenue and Parcel Statistics

- 598 million parcels delivered in 2010

- €3.4 billion net turnover in 2010

- Achieved No.2 position in Europe

➭Operations

- More than 20,000 employees

- More than 830 depots & hubs

- More than 26,000 vehicles

Interlink Express UK

•98 strategically located franchised depots nationwide•30,000 customers 3,000 staff 1,200 vehicles

Interlink Express UK

Main UK Delivery Options

Next day by 9.30 Ensure your parcels arrive by 9:30am

Next day by 12 Ensure your parcels arrive my midday

Next Day For assured delivery in the UK by close of business the following working day

SaturdayDeliver Before 10 and Before 12 to extend your working week

Republic of Ireland Services

✻

No. 1 domestic carrier

✻

34 depots across the

country

✻

98.7% on time delivery

✻

In Ireland for over 20 years

✻

Hub based in Athlone

International

DPD in Europe & Beyond

✻Our sister network, DPD,offers seamless connectivity by road to 800 depots in 31 countries across Europe

✻International air express service connects you to 200 countries worldwide

✻Services include:

✻DPD Classic – road based delivery throughout Europe

✻DPD Express – worldwide air express delivery

✻Special Services – for those urgent or unusual parcels

• DPD delivers over two million parcels a day to 31 European

countries

• The leading carrier for parcels up to 31.5kg

• Eight times less CO2 emissions by road than air

• A fleet of 18,000 vehicles operates direct overnight links between • 60 international road hubs• 800 depots• 31 European countries

International Services ClassicInternational Services Classic

International ServicesInternational Services

• Closed network with highest levels of security

• Cost effective road based delivery service

• Over 22,000 staff including a centralised multi-lingual customer service team

• Online proof of delivery and signature

International Services ClassicInternational Services Classic

International Services ExpressInternational Services Express

• Integrated IT systems

mean you can track parcels

via the DPD website

• 5,000 staff and 4,500

vehicles & aircraft

• Full advice on paperwork

and customs regulations

An established network to Europe and more than 200 countries worldwide:

• Despatch bulk products abroad or in the UK

• Organise sea freight

• Import to the UK

• Arrange an exhibition abroad

• Send a time sensitive, high value

shipment abroad

• Despatch bulk products abroad or in the UK

• Organise sea freight

• Import to the UK

• Arrange an exhibition abroad

• Send a time sensitive, high value

shipment abroad

Our Special Services team is on hand to:Our Special Services team is on hand to:

International ServicesInternational Services

Specialist Services

Specialist ServicesSpecialist Services

Reverse itReverse it

For your store or site• Automatic collections• Pre-supplied labels for returns• Hassle-free movement of stock• Simple and convenient

• Always in control of your stock• Recall stock when you want• Track it all online

Always be in control of your returns with reverse it. Recall and relocate your stock at your convenience and track it online.

For you

Hub & Linehaul

• 24 acre site at the heart of the motorway network• Capability to sort 200,000 parcels per night• 30,000 parcels machine-sorted per hour• Smalls sorter processes 10,000 items per hour• State of the art weighing and cubing

20 destinations

50,000+ per night

Complete Sept 2011

Dedicated secure CAA approved facility

One side built for European drop bodies

Automatic cubing and weighing

✓All linehaul vehicles are satellite

tracked

✓Routes geo-fenced and alarm

will be triggered in Hub traffic

office if vehicle is off route by

more than 50 metres

✓100% visibility with updates on

vehicle

•Interlink Express utilises double-deck trailers•Carrying one third more parcels than single-de trailers reducing congestion and carbon emissio

•Modern and efficient fleet of 1,790 vehicles•In-house maintenance facilities

Technology

Saturn hand-held computer technology

Deliveries prioritised

Logs specific collection and delivery instructions

Signature available to view at www.interlinkexpress.com within 10 minutes

Fast & secure information transfer

All parcels scanned at point of delivery

Captures signatures as electronic proof of delivery

Latest Hand-held Technology

All drivers carry a Saturn hand-held computer unit that sends and receives parcel data

22 Mar, 2011 07:0222 Mar, 2011 07:02

Your Kiddicare parcel is due for delivery today between 11:20- 12:20. To change the date TEXT 1 for 12 Apr or 2 = 13 Apr or 3 = 14 Apr

Delivery

Unique 1 Hour Interactive ServiceUnique 1 Hour Interactive Service

Only 5 minutes from route confirmation to text being received

Interlink’s one hour delivery window. Launched 1 February 2010

We successfully achieved 97.6% ETAs on 13m stops in 2010

Unique 1 Hour Interactive ServiceUnique 1 Hour Interactive Service

Deliveries can also be

notified and rescheduled

via email

Your order from Kiddicare is out for delivery today and is due to be delivered between 08:32-09:32. Can you please ensure that someone will be available to sign for the parcel at:

Kiddicare

One Hour Delivery WindowWe can also provide you with a customised web page. From this page your customer can:

✓

View their parcel tracking data

✓

Reschedule the parcel delivery to a more convenient date

Customised Web PageCustomised Web Page

In the event that the customer is not at home to receive the parcel, we will send an email as soon as we have left the property advising a calling card has been left.

email email Calling CardCalling Card

Calling Card NotificationCalling Card Notification

Improves 1st time delivery

success

Full visibility of actual

delivery location

Information uploaded to

web within 2 minutes of

event taking place

Simply Electronics (123456)

ParcelNext Day

▍Integrated GPS – Co-Pilot

▍Automatic navigation to each

stop

▍Transmission of GPS

co-ordinates mapped every 2

minutes

▍Capture of actual

collection/delivery points for

future use

Visibility recorded every 2 mins

Exact delivery location

GPS Location

GPS (with activity)

Route details for Birmingham depot on the 14th

March 2011 for route 137 (05:04) 

Route details for Birmingham depot on the 14th

March 2011 for route 137 (05:04) 

Route details for Birmingham depot on the 14th

March 2011 for route 137 (05:04) 

Route details for Birmingham depot on the 14th

March 2011 for route 137 (05:04) 

Route details for Birmingham depot on the 14th

March 2011 for route 137 (05:04) 

Simply Electronics (1234567)

Mrs Smith, 112 Walk Way, Sheffield

No07909 100100

Slot: 8/6Name: Mrs. Smith, Address: 112 Walk WayPostcode: S63 5NL Parcel

Next Day

◗

The ability to instantly send

messages to our drivers from the

call centre for them to act on

◗

Immediate transfer of crucial

delivery/collection information such

as entry code information etc

Instant Messaging

Communicating with our Drivers

Logistics

LogisticsA state-of-the-art warehousing facility

Close to our sortation hub

Later order cut-off times

24/7, 365 days a year security

8,000m2

6,000 pallet spaces

9,000 picking locations

Our Online Services

Organise your collections online

Collections submitted up to 2pm can be actioned the same day

All collection requests can be reviewed online

Collections can be

cancelled online until

midnight the day before

Proof of Delivery can be viewed on our website at www.interlinkexpress.com

Estimated time of arrival available to view on the morning of delivery.

With the standard option, search fields include:•Consignment number

•Parcel number

•Collection request number

•Parcel carrier reference

With the advanced option, you can search by:•Recipient’s email address

•Recipient’s phone number

•Delivery postcode

•Account code

The ability to watch your parcels minute by minute.

• Watch it – collections

• Will provide the ability to monitor those important collections

• From the Interlink Express website, manage all your UK and international shipment exceptions

• Exception reports can be viewed and actioned online

• Quickly and easily identify those parcels that require action

Customer reporting

Customer reporting

• Select UK or International exceptions

• Information will be updated every five minutes

• Can also filter by exception type

Consignment Delivery Address No of Parcels Account Senders

Ref Service Reason Created Date & Time

7332458962/0ABC Ltd, Loft Business Park, Littleworth Way, Preston PR1 2NJ

1 of 1 123456 456123 Parcel- Next Day

No response to calling card

30 March 2011 10:48

7332498653/0AMD Heating, Parkhouse Business Park, Nottingham, NG4 6LE

1 of 1 123456 456789 Parcel- Next Day

Insufficient Address details

30 March 2011 11:19

7332669877/0GM ControlsRacecourse Industrial Estate, Chester CH2 2PP

1 of 1 123456 456875 Parcel- Next Day

Recipient not known at this address

30 March 2011 11:32

• International Exceptions Management

• Can respond directly to the delivery country

Consignment Delivery Address No of Parcels Account Senders

Ref Service Reason Created Date & Time

7332458962/0Julie Brostrom Laumann Dalforet 8 2 th. Kobenhavn S, 2300

1 of 1 123456 263306113 Expresspak – DPD Classic

Recipient not known at this address

31 March 2011 04:15

7332498653/0

Jette Grit Toghay, Bredegade 21, Th, Slagelse, Denmark, 4200

1 of 1 123456 26505281 Parcel – DPD Classic

No response to Calling Card

31 March 2011 06:27

7332669877/0Emil Ahlmahn, Cl Acacia 12 Portal 2 Laganes, Madrid 28918

1 of 1 123456 26001331 Parcel – DPD Two Day

Insuffiecient address detail

31 March 2011 09:46

7332541297/0Esmely Liriano, 2010 Lexington Ave, Apt 5d, Rome It, 91029

1 of 1 123456 27686299 Expresspak – DPD Classic

No response to calling card

31 March 201110:57

Customers Experience

Helping your Customers

Helping your Customers

Tracking my Parcel

Receiver Tracking

Parcel Delivery Status Senders Ref

2250 117 795 Delivered, signed for by MACLINDEN on 31st March 2011 at 13:50 NIM1/WH1/I1791096

Parcel Detail

Date Time Location Event Status

31 March 2011 13:50 Birmingham Delivered, signed for by MACALINDEN

30 March 2011 10:14 Birmingham Unable to deliver, calling card left – 00366333 (landmark = glass door)

30 March 2011 07:29 Birmingham On vehicle for delivery

30 March 2011 05:22 Birmingham Audit scan

30 March 2011 03:46 Birmingham Confirmed at depot

31 March 2011 00:15 Hub – Birmingham Confirmed at Hub

30 March 2011 19:46 Manchester Customer data received

30 March 2011 18:41 Manchester Customer date received

Tracking History

Changing Delivery Date

Interlink Express Ltd

Interlink Express LtdRoebuck LaneSmethwickBirminghamB66 1BY

Leave in a Safe Place

Interlink Express LtdRoebuck LaneSmethwickBirminghamB66 1BY Interlink Express Ltd

Amazing People

Working In Partnership with

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