Why 1 Million Social Media Followers Sucks, WebCongress May 2014
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Transcript of Why 1 Million Social Media Followers Sucks, WebCongress May 2014
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Why 1 Million Social Media Followers Sucks
Erica McGillivray Senior Community Manager at Moz @emcgillivray #webcongress
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I <3 Community building Social media geekery Pushing boundaries Singing Frozen songs Reading comic books
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You
@emcgillivray #webcongress
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Your Wants Love your work Excel at it Please your boss/clients Grow your social media followers
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Danger Goal
@emcgillivray #webcongress
1 Million Followers or
another follower
expectation
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Bought 1,256,382 Followers
Has 0 Friends
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Truths
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Harsh truths that, sadly, reflect most
brand’s social media efforts.
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Business Follower Averages Twitter: 14,709 followers Facebook: 13,157 likes Pinterest: 229 followers Instagram: 208 followers
@emcgillivray #webcongress
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About your message &
how you talk about yourself.
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Mailbox
Recycling
Door
Direct to Garbage
I recycle junk mail coupons. Don’t make your social media junk.
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Attention Spans Twitter: 18 minutes Facebook: 2-3 hours G+: 3 hours Instagram: 3-4 hours
@emcgillivray #webcongress
The short lifespan of your social
media posts.
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Don’t market to everyone. They don’t care about your brand.
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Talk to the audience that
does care.
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Don’t Panic!
@emcgillivray #webcongress
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1 Million Followers
Make sure this is not your
goal.
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Tough Talk
Why is my brand on social media?
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@emcgillivray ! ! ! ! ! ! ! ! ! ! ! ! !#isum13!
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Say No to Reporting Vanity Metrics
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But track them for the math!
@emcgillivray #webcongress
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Report This! Engagement
@emcgillivray #webcongress
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True Social Metrics
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Math = Counting
& Division # of actions by followers / # of posts = Rate
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Finding a Baseline
Select a time period that makes sense.
Compare against what you’ve been
doing to mark improvements.
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Conversation Rate
Who’s chatting with me? How often? What topics are interesting to them?
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Conversation Goals
@emcgillivray #webcongress
A simple spreadsheet to calculate your goals & how you’re doing.
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Are you keeping up?
SproutSocial
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Compare against your
social competitors.
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Amplification Rate
Who’s re-sharing my social media content? Where? And why?
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Amplification Goals
@emcgillivray #webcongress
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Audience Reach
Buffer
@emcgillivray #webcongress
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G+ Ripples
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Share top content again
Rival IQ @emcgillivray #webcongress
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Applause Rate
Who’s lurking, but liking? Who encourages you? Who gives you high fives?
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Applause Goals
@emcgillivray #webcongress
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Report This! Relative
Engagement
@emcgillivray #webcongress
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What?
As you grow your followers & regular postings, you want to keep pace with connecting to your community.
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True Social Metrics
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Math = Followers,
Counting & Division
# of actions / # of posts / Followers per 1,000 = Relative Engagement Rate # of actions / Followers per 1,000 = Content Rate
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Relative Engagement Goals
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What About Conversions?
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Sales? Try Traffic
Google Analytics
@emcgillivray #webcongress
We drive top of funnel
traffic. Our goal’s related to traffic, not
sales.
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Report This! Anything
Important to Your Business
@emcgillivray #webcongress
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Customer Happiness
In Q1 2014, Moz sent 362 happy packages to our community.
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Team Growth
Moz’s community team went from one primary person to 5 full-time & 4 part-time people since 2010.
2010 2011 2012 2013 2014
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Product Feedback
@emcgillivray #webcongress
The top product new
feature requests from our customers.
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Reporting
@emcgillivray #webcongress
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Reports Tell a Story by
Showing Love, Passion,
& Relevance
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Sample Report
Shows both engagement and traffic over time.
We also include
explanations for context & fun photos!
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Who’s Listening
Weekly check-ins with your team Monthly reports to your team & company Share quarterly with the world
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I want 1,000 conversations
with 100 people, not 1 million
followers & 100 conversations
@emcgillivray #webcongress
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Contact Me Erica McGillivray Senior Community Manager at Moz @emcgillivray [email protected] http://moz.com/
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Resources Social Engagement Metrics That Matter - Measuring, Tracking, and Reporting FTW by Jen Lopez http://moz.com/blog/social-engagement-metrics-that-matter Best Social Media Metrics: Conversation, Amplification, Applause, Economic Value by Avinash Kaushik http://www.kaushik.net/avinash/best-social-media-metrics-conversation-amplification-applause-economic-value/ Beginner’s Guide to Social Media http://moz.com/beginners-guide-to-social-media G+ Ripples Bookmarklet by AJ Kohn http://www.blindfiveyearold.com/ripples-bookmarklet True Social Metrics http://www.truesocialmetrics.com/ SproutSocial https://sproutsocial.com/ Buffer https://bufferapp.com/ Rival IQ https://www.rivaliq.com/ Infogr.am https://infogr.am/
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Photo Credits https://www.flickr.com/photos/orinrobertjohn/80698721 https://www.flickr.com/photos/sadiediane/4235308808 https://www.flickr.com/photos/daquellamanera/355061741 https://www.flickr.com/photos/beglen/2464007260 https://www.flickr.com/photos/erix/5683572 https://www.flickr.com/photos/therussiansarehere/3646211340 https://www.flickr.com/photos/falh/3563568771 https://www.flickr.com/photos/maaorg/8009975343 https://www.flickr.com/photos/abby28xyz/469737055 https://www.flickr.com/photos/polandmfa/7374395194 https://www.flickr.com/photos/crdot/6212235831 https://plus.google.com/photos/+WojtekTylu%C5%9BPL/albums/5950980670907190513 https://www.flickr.com/photos/kristabaltroka/8527817179 https://www.flickr.com/photos/wwworks/4759535970 https://www.flickr.com/photos/pagedooley/2121472112
@emcgillivray #webcongress