VOLVO ON CALL

VÄLKOMMEN!

We trust that you will enjoy many years of safe driving in your Volvo, anautomobile designed with your safety and comfort in mind. To help getthe most from your Volvo, we urge you to familiarize yourself with theinstructions and maintenance information in this owner’s manual. Theowner’s manual can also be found in a mobile app (Volvo manual) andon Volvo Car’s support site at support.volvocars.com.

We also urge you and your passengers to wear seat belts at all times inthis (or any other) vehicle. And, of course, please do not operate a vehi-

cle if you may be affected by alcohol, medication or any impairment thatcould hinder your ability to drive.

Your Volvo is designed to meet all applicable federal safety and emis-sion standards. If you have any questions regarding your vehicle, pleasecontact your Volvo retailer or see the article "Contacting Volvo" for infor-mation on getting in touch with Volvo in the United States and Canada.

2

VOLVO ON CALLVolvo On Call* 4

Volvo On Call overview 5

Using Volvo On Call 5

Volvo On Call * functions 6

Convenience services for Volvo On Call 7

Volvo On Call mobile app 7

Volvo On Call security services 9

Contacting the Volvo On Call cus-tomer service center manually

9

Using roadside assistance 10

Volvo On Call safety services 10

Remote door unlock 11

Menu options for Volvo On Call * 11

Volvo On Call display messages 12

Volvo On Call geographic coverage 13

Volvo On Call customer service cen-ter phone number

15

Volvo On Call PIN code 16

Changing ownership of a vehicle withVolvo On Call

16

Personal information 17

TABLE OF CONTENTS

VOLVO ON CALL

VOLVO ON CALL

* Option/accessory.4

Volvo On Call*Volvo On Call is an integrated, subscription-based system that provides emergency, road-

side assistance and security services.

Volvo On Call is connected to the vehicle's airbagand alarm systems. The vehicle has an integratedGlobal System for Mobile Communications(GSM) module that handles communicationbetween the vehicle and the Volvo On Call cus-tomer service center.

The Volvo On Call buttons

The SOS and ON CALL buttons form the basisfor communication between the vehicle and theVolvo On Call customer service center.

• SOS button: press in emergency situations.

• ON CALL button: press to contact the cus-tomer service center when roadside assis-tance is required.

See also Using Volvo On Call (p. 5) for addi-tional information.

AvailabilityFrom the time that the remote key has beenremoved from the vehicle, Volvo On Call's func-tions remain available for 5 full days and subse-quently once an hour for the followingthree weeks. After three weeks have elapsed, thesystem will remain switched off until the engine isstarted.

Volvo On Call uses GPS (Global PositioningSystem) to locate the vehicle and its integratedGSM module to enable communication with theVolvo On Call customer service center.

WARNING

The system can only function in areas wherethere is adequate cellular network coverage.

Just as in the case of cell phones, atmos-pheric disturbances or areas with relativelyfew GSM transmitters can make it impossiblefor Volvo On Call to make a connection, forexample, in rural areas.

SubscriptionsA free trial subscription is initiated when the vehi-cle is purchased and Volvo On Call is activated.The subscription has a time limit but can beextended by contacting your Volvo retailer.

Convenience services• The Volvo On Call mobile app.

Safety services• Automatic alarm.

• Manual alarm.

• Roadside assistance.

Security services• Theft notification.

• Remote door unlock.

• Remote vehicle immobilizer.

Change of ownersWhen the vehicle changes owners, it is essentialto transfer the Volvo On Call subscription to thenew owner, see Changing ownership of a vehiclewith Volvo On Call (p. 16).

Information on the InternetGo to www.volvocars.com/us/voc orwww.volvocars.com/ca for additional informationabout Volvo On Call.

Volvo IDA personal Volvo ID makes it possible to e.g., logonto the Volvo On Call mobile app. Your SensusInfotainment supplement contains informationabout creating a Volvo ID and the features itoffers.

VOLVO ON CALL

}}

* Option/accessory. 5

Geographic coverageVolvo On Call is available in the United Statesand Canada.

Related information• Volvo On Call overview (p. 5)

• Using Volvo On Call (p. 5)

• Volvo On Call * functions (p. 6)

• Volvo On Call geographic coverage (p. 13)

• Volvo On Call customer service center phonenumber (p. 15)

• Volvo On Call PIN code (p. 16)

• Personal information (p. 17)

Volvo On Call overviewThe following is an overview of the Volvo On Call

controls.

SOS/ON CALL buttons in the ceiling console above therear-view mirror, and center console controls

Related information• Volvo On Call* (p. 4)

• Using Volvo On Call (p. 5)

• Menu options for Volvo On Call * (p. 11)

• Volvo On Call display messages (p. 12)

Using Volvo On Call

Automatic alarmIn the event of an accident in which the seat beltpretensioners, airbags or the inflatable curtainshave been triggered, a signal is transmitted auto-matically to the Volvo On Call customer servicecenter, who send the appropriate type of assis-tance (ambulance, police, etc.) to the site.

The SOS button: emergency situationsPress and hold the SOS button for approx.2 seconds to activate the manual alarm function.

Alternative to the SOS buttonIn the MY CAR normal view, press OK/MENU

and select Settings Volvo On Call SOS.

The ON CALL button: roadsideassistancePress the ON CALL button for approx. 2 secondsto activate the roadside assistance functions, seeVolvo On Call * functions (p. 6).

Alternative to the ON CALL buttonIn the MY CAR normal view, press OK/MENU

and select Settings Volvo On Call OnCall.

||

VOLVO ON CALL

* Option/accessory.6

NOTE

The SOS button should only be used in anemergency situation such as an accident, ill-ness or in the event of a threat to the occu-pants of the vehicle. Misusing this buttoncould result in extra charges.

The ON CALL button can be used for all ofthe other Volvo On Call services, includingroadside assistance.

Canceling a callA service call that has been initiated can be can-celled within 10 seconds by pressing the EXITbutton on the steering wheel keypad or the cen-ter console.

SettingsPossible settings in the menu system include:

• Key lock: choose when the SOS and ONCALL buttons are to be activated. This func-tion only allows the buttons to be activatedwhen the ignition is in I, II or if the engine isrunning.

• Activate subscription

• Deactivate subscription

• Activate service: use to activate supple-mentary services such as roadside assis-tance.

Related information• Menu options for Volvo On Call * (p. 11)

• Volvo On Call display messages (p. 12)

• Volvo On Call overview (p. 5)

• Contacting the Volvo On Call customer serv-ice center manually (p. 9)

• Using roadside assistance (p. 10)

• Remote door unlock (p. 11)

Volvo On Call * functionsThe following table provides an overview of the

functions that are available from the Volvo On

Call customer service center and the mobile

app. Please note that these functions are sub-

ject to change. Contact your Volvo retailer or go

to www.volvocars.com/us/voc or

www.volvocars.com/ca for up-to-date informa-

tion about the range of Volvo On Call functions

and services.

Function Cus-

tomer

service

center

AppA

Automatic alarm X

Manual alarm X

Roadside assistance X X

Theft notification X X

Remote Door Unlock X X

Remote Vehicle Immobil-izer

X

Engine remote start (ERS) X

Locating the vehicle X X

Instrument panel informa-tion

X

VOLVO ON CALL

}}

* Option/accessory. 7

Function Cus-

tomer

service

center

AppA

Vehicle "checkup" X

Driving logbook X

Vehicle information X

A Some of these functions may not be available for all models.

Related information• Convenience services for Volvo On Call

(p. 7)

• Volvo On Call safety services (p. 10)

• Volvo On Call security services (p. 9)

• Volvo On Call mobile app (p. 7)

Convenience services for Volvo OnCallConvenience services are available by using the

mobile app to e.g., remote-start the engine*, etc.

As a Volvo On Call user, a mobile app is availablethat enables you to have telephone contact froman iPhone or from Windows/Android phones withyour vehicle when it is parked. With it, you canlocate the vehicle, lock it from another location,check the fuel level and much more. Read moreabout this app in the following section.

Related information• Volvo On Call * functions (p. 6)

Volvo On Call mobile appAs a Volvo On Call user, you can download a

mobile app that enables you to have telephone

contact with your vehicle when it is parked.

Certain functions may not be available in all mod-els.

The mobile app is updated regularly, which mayresult in this information not being completelyup-to-date with respect to the functionality availa-ble. Go to www.volvocars.com/us/voc orwww.volvocars.com/ca for additional informationabout the app.

The Volvo On Call mobile app is available for theiPhone and for Windows/Android phones andcan be downloaded from Apple's AppStore, Win-dows Phone Store or Google Play.

A personal Volvo ID is required in order to usethe mobile app.

For additional information about the Volvo ID, thefeatures it offers and how to create it, seeowner's information.

Locating the vehicleThe vehicle's location is shown on a map anddirections to the vehicle can be provided. There isalso a digital compass to help show the ownerthe right direction. When you are within approx.100 yards/meters of the vehicle, you can activateits horn and turn signals to help locate it.

||

VOLVO ON CALL

* Option/accessory.8

The vehicle's instrument panelThis function provides information such as: thefuel level, range on the remaining fuel, averagefuel consumption, average speed and odometer/trip odometer readings.

Vehicle "checkup"The mobile app monitors the vehicle's conditionand provides information about bulbs and the lev-els of brake fluid, coolant and engine oil.

Driving logbookDetailed information about each trip made duringthe past 40 days can be saved and downloaded.All or part of this information can be exportedfrom the mobile app to a spreadsheet format andsent to an email address. This is very useful fore.g., keeping track of business-related driving.

This function can be deactivated, in which casethe vehicle will not transmit logbook informationat the end of each trip.

Vehicle informationBasic information such as model, license platenumber and VIN number are readily accessible.

Theft notificationIf the vehicle's alarm is triggered, the owner willbe informed via his/her cell phone.

Remote door unlockThe status of all doors and windows is provided.The owner can lock/unlock the vehicle fromanother location but for security reasons, theapp's password is always required before thevehicle can be unlocked.

Engine remote start (ERS)*1

ERS makes it possible to remotely start theengine using the remote key to enable the cli-mate system to cool or heat the passenger com-partment before driving.

When the engine starts, the climate and infotain-ment systems will restart using the same settingsas when the engine was switched off.

You can choose to let the engine run forbetween 1 and 15 minutes before it automati-cally switches off again. After 2 ERS starts, theengine must be started in the normal way beforeERS can be used again.

WARNING

Keep the following in mind before using ERS:

• The vehicle should be in view.

• The vehicle should be unoccupied.

• The vehicle must not be parked indoorsor in an enclosed area. Exhaust fumes areharmful to the health.

NOTE

Always observe applicable state, provinceand/or local laws regarding engine idlingwhen using ERS.

Related information• Volvo On Call * functions (p. 6)

• Volvo On Call PIN code (p. 16)

1 Certain models only.

VOLVO ON CALL

9

Volvo On Call security servicesThe Volvo On Call security services are intended

to provide assistance in threatening situations, if

you are locked out of your vehicle, etc.

If the vehicle's normal electrical system is notfunctioning properly, Volvo On Call's reserve bat-tery provides the system with current.

Theft notificationA signal will be sent automatically to the VolvoOn Call customer service center in the event of abreak-in or theft (if the vehicle's alarm has beentriggered).

This service will be interrupted if the alarm isturned off using one of the vehicle's remote keys.

Remote door unlockIf the vehicle's remote key has been lost orlocked in the car, the doors can be unlockedremotely within the following three weeks withassistance from the Volvo On Call customer serv-ice center, see Remote door unlock (p. 11).

Remote vehicle immobilizerIf the vehicle has been stolen, the owner or policecan contact the Volvo On Call customer servicecenter to have the vehicle's remote keys immobi-lized (deactivated).

NOTE

This applies even if the vehicle has beenunlocked and started with one of its remotekeys.

After contacting the owner/police, the Volvo OnCall customer service center then deactivates theremote keys. Once the engine has been switchedoff, it can only be restarted if the owner/policehas given the Volvo On Call customer servicecenter authorization to reactivate the remotekeys. Once this authorization has been verified(using your PIN code), the Volvo On Call cus-tomer service center will reactivate the remotekeys.

Reserve batteryThe reserve battery's service life is at least 1 year.If the battery's charge level goes below a certainlevel, the message On Call Service requiredwill be displayed.

If the message remains on the screen, the bat-tery's capacity should be checked by a trainedand qualified Volvo service technician.

Related information• Volvo On Call customer service center phone

number (p. 15)

• Volvo On Call PIN code (p. 16)

Contacting the Volvo On Callcustomer service center manuallyContact the Volvo On Call customer service

center to request assistance in emergency situa-

tions.

1. Press the SOS button for at least 2 secondsto request help in the event of illness, athreat to the occupants of the vehicle, etc.

2. The customer service center receives a sig-nal for help and information about the vehi-cle's location.

3. The customer service center attempts toestablish voice contact with the driver todetermine the type of help required.

If voice contact is not possible, the Volvo On Callcustomer service then contacts the emergencyservices for appropriate action.

Related information• Volvo On Call safety services (p. 10)

• Volvo On Call customer service center phonenumber (p. 15)

VOLVO ON CALL

10

Using roadside assistanceYou can request help in the event of a flat tire, if

the battery is discharged, etc.

1. Press the ON CALL button for at least2 seconds.

2. The Volvo On Call customer service centerwill establish voice contact with the driver todetermine the type of assistance that isrequired.

Volvo On Call safety servicesThe Volvo On Call safety services can be used

in emergency situations.

Automatic alarmIn the event of certain types of accidents, a signalis transmitted automatically to the Volvo On Callcustomer service center, who take appropriateaction according to the information that theyreceive.

The following occurs if the seat belt pretension-ers, airbags or the inflatable curtains have beentriggered:

1. A signal is transmitted automatically to theVolvo On Call customer service center withinformation about the vehicle's location andthat an airbag, etc., has been triggered.

2. The Volvo On Call customer service centerattempts to establish voice contact with thedriver to determine the extent of the accidentand the need for assistance.

3. The Volvo On Call customer service centerthen contacts the appropriate emergencyservice (police, ambulance, towing, etc.).

If voice contact is not possible, the Volvo On Callcustomer service then contacts the emergencyservices for appropriate action.

Manual alarmPress SOS to contact the customer service cen-ter for help in emergency situations, see Contact-ing the customer service center manually.

Roadside assistanceRequest help for e.g., flat tires, a discharged bat-tery, if you have run out of fuel, etc., see Sum-moning roadside assistance.

Emergency numberWhen an emergency call has been initiated, VolvoOn Call attempts to contact the customer servicecenter. If this is not possible, the call will betransferred to the emergency 911 numberinstead.

Related information• Using Volvo On Call (p. 5)

VOLVO ON CALL

* Option/accessory. 11

Remote door unlockIf necessary, your vehicle can be unlocked from

the customer service center.

1. Contact the Volvo On Call customer servicecenter at 855-399-4691 (this numberapplies in both the United States and Can-ada).

2. After confirming that the caller is the vehi-cle's owner or other authorized person (usingyour PIN code), the Volvo On Call customerservice center sends a signal to the vehicleto unlock it.

3. The trunk/tailgate has to be opened tounlock the other doors. Press the rubbertouch pad twice (V60/V60CC/XC60/XC70)or pull the handle (S60/S80).

NOTE

If the trunk/tailgate is not opened within thetime period set by the Volvo On Call customerservice center, it will relock.

4. Opening the doors will trigger the alarm. Turnoff the alarm by pressing the unlock buttonon the remote key or insert the remote keyinto the ignition slot.

NOTE

If the vehicle is parked in a garage or othercovered area, remote unlocking may not bepossible due to poor signal reception.

Related information• Volvo On Call security services (p. 9)

• Volvo On Call PIN code (p. 16)

• Volvo On Call mobile app (p. 7)

Menu options for Volvo On Call *The following is an overview of the selections

and settings available in the Volvo On Call sys-

tem's menu.

To display the menu, press the MY CAR buttonon the center console. Press this button again toopen a shortcut menu providing access to theVolvo On Call menu.

Retailer information

SOS

On Call

Key lock

Lock/Unlock SOS and On Call buttons

Activate subscription

Activate service

Related information• Using Volvo On Call (p. 5)

• Volvo On Call display messages (p. 12)

• Volvo On Call overview (p. 5)

VOLVO ON CALL

* Option/accessory.12

Volvo On Call display messagesVolvo On Call automatically displays information

messages when necessary.

The following two messages will be displayed onthe center console screen:

• Could not find vehicle position: see Avail-ability.

• Service temporarily unavailable: seeAvailability.

The following two messages will appear in theinstrument panel:

• Volvo On Call Service required: the sys-tem is not functioning properly. Contact atrained and qualified Volvo service technicianfor assistance.

• Volvo On Call subscription will soonexpire: the Volvo On Call subscription needsto be renewed. Contact the Volvo On Callcustomer service center for assistance.

Related information• Volvo On Call overview (p. 5)

• Volvo On Call* (p. 4)

• Menu options for Volvo On Call * (p. 11)

VOLVO ON CALL

}}

13

Volvo On Call geographic coverageThe map shows the areas in which Volvo On

Call is available. The service is constantly being

expanded; contact your Volvo retailer for up-to-

date information.

||

VOLVO ON CALL

14

However, the system can only function in areaswhere there is adequate cellular network cover-age.

Related information• Volvo On Call customer service center phone

number (p. 15)

VOLVO ON CALL

15

Volvo On Call customer servicecenter phone number

Country Customer service center number

United States and Canada 855-399-4691

VOLVO ON CALL

16

Volvo On Call PIN codeThe PIN code is used for security purposes to

help identify those persons who are authorized

to use Volvo On Call services in a specific vehi-

cle.

The 4-digit PIN code, which was sent to youwhen your Volvo retailer activated your subscrip-tion, is used for security reasons to help identifythose persons who are authorized to use certainVolvo On Call services such as Remote doorunlock or to create an account in the mobile app.

If you have forgotten or would like to changeyour PIN codeIf you have forgotten your PIN code or would liketo change it (e.g., if you have purchased a previ-ously owned Volvo with Volvo On Call), contactyour Volvo retailer or press the On Call button inyour vehicle. The new code will be sent to you viaemail.

If an incorrect PIN code has been entered inthe app multiple timesIf a PIN code has been entered incorrectly10 times in a row, the account will be frozen. Inorder to use the app again, a new PIN code mustbe selected and a new app account will have tobe created.

Related information• Volvo On Call security services (p. 9)

• Volvo On Call mobile app (p. 7)

• Changing ownership of a vehicle with VolvoOn Call (p. 16)

Changing ownership of a vehiclewith Volvo On CallIf the vehicle changes owners, the Volvo On Call

service should be cancelled.

Cancelling the Volvo On Call serviceIf your vehicle changes owners, contact yourVolvo retailer to cancel the Volvo On Call service.The subscription will be terminated and the serv-ice history will be erased.

When the vehicle changes owners, all personalsettings should be reset to the factory defaults,see the owner's manual supplement.

Starting the Volvo On Call serviceIf you purchase a previously owned Volvo withVolvo On Call:

The new owner should contact his/her Volvoretailer to transfer the remaining period of theVolvo On Call subscription. All contact informa-tion must be updated in order for Volvo On Callto function and to ensure that the previous owneris no longer authorized to use Volvo On Call serv-ices in the vehicle. The new owner will be given a4-digit personal code, which is used to identifyhim/her as being authorized to approve certainVolvo On Call services.

VOLVO ON CALL

17

Personal informationPersonal information is gathered for use with the

Volvo On Call service.

Volvo's sales companies (see the following table)and Volvo Car Corporation are responsible for thepersonal details used in Volvo On Call-relatedservices.

Country Sales company

United States Volvo Car USA, LLC

Canada Volvo Car Canada Ltd.

Why information is gatheredPersonal information is used by Volvo and itspartners to provide and develop the Volvo On Callservice.

Types of personal information gatheredThe primary types of personal information gath-ered for Volvo On Call-related purposes are:

• Personal information that the customer pro-vides in connection with the activation of theVolvo On Call service and during other con-tact with Volvo, including name, address, tel-ephone number, type of service and theduration of the service.

• When information about a specific Volvo OnCall-related event is automatically transmit-ted from the vehicle. A message of this typecontains: the vehicle identification number

(VIN), time when the service is used, type ofservice, if airbags have been triggered, if theseat belt tensioners have been triggered,current fuel level, current temperature insideand outside the vehicle, whether the doorsare locked and windows are closed and thevehicle's last six locations, including speedand direction.

• Other information associated with theowner/driver, such as telephone calls withpeople in the vehicle, the customer servicecenter that provided the service and notesmade by the customer service operator.

Access to my personal informationVolvo uses sub-contractors to provide the service.These sub-contractors work on behalf of Volvoand may only process personal information to theextent necessary to provide service. All sub-con-tractors are bound by agreements requiring themto observe strict confidentiality and to treat per-sonal details in accordance with applicable legis-lation.

Deleting personal informationThe personal details required to provide the VolvoOn Call service are stored during the subscriptionperiod and thereafter for as long as necessary inorder for Volvo to fulfil its obligations accordingto legislation and other regulations. Informationgenerated during events covered by the Volvo OnCall service is deleted three months after anevent has occurred.

Corrections and register extractsPrivate persons have the right to request correc-tions of incorrect information and to obtain anextract showing the personal information that hasbeen processed. Requests for extracts from theregister must be submitted in writing and signedby the applicant and include name, address andcustomer number. The request should be postedto:

Volvo Car USA, LLC

Customer Care Center

1 Volvo Drive,

P.O. Box 914

Rockleigh, New Jersey 07647

Phone: 1-800-458-1552

Volvo Car Canada Ltd.

Customer Care Centre

9130 Leslie Street, Suite 101

Richmond Hill, Ontario L4B 0B9

Phone: 1-800-663-8255

Consent to gather Volvo On Call-relatedpersonal information

By activating a Volvo On Call subscription inaccordance with the instructions in this docu-ment, the user agrees to the collection of VolvoOn Call-related personal information.

TP 24415 (English - USA & Canada), AT 1717, MY18, Copyright © 2000-2017 Volvo Car Corporation