WEB EDITION SENSUS CONNECT WITH VOLVO ON...

WEB ED IT ION

SENSUS CONNECT WITH VOLVO ON CALL

WELCOME TO THE WORLD-WIDE FAMILY OF VOLVO OWNERS.

We trust that you will enjoy many years of safe driving in your Volvo, anautomobile designed with your safety and comfort in mind. We encour-age you to familiarize yourself with the equipment descriptions and oper-ating instructions in this manual.

We also urge you and your passengers to wear seat belts at all times inthis (or any other) vehicle. And, of course, please do not operate a vehi-

cle if you may be affected by alcohol, medication or any impairment thatcould hinder your ability to drive.

Your Volvo is designed to meet all applicable federal safety and emis-sion standards. If you have any questions regarding your vehicle, pleasecontact your Volvo retailer or see the article "Contacting Volvo" for infor-mation on getting in touch with Volvo in the United States and Canada.

2

CONTENTS

VOLVO ON CALL WITH SENSUSCONNECT

Volvo On Call (VOC)* 4

Using Volvo On Call 5

Volvo On Call (VOC) functions 6

Volvo On Call convenience services 6

Volvo On Call mobile app 7

Volvo On Call PIN code 8

Service center phone number 9

Personal information 10

Volvo On Call availability 12

Changing ownership of a vehicle withVolvo On Call

14

Volvo On Call manual safety service 14

Volvo On Call safety services 14

Volvo On Call roadside assistance 15

Volvo On Call security services 15

Unlocking the vehicle from the cus-tomer service center

16

INDEX

Index 17

VOLVO ON CALL WITH SENSUS CONNECT


* Option/accessory, for more information, see Introduction.4

Volvo On Call (VOC)*VOC is an integrated, subscription-based sys-tem that provides emergency, roadside assis-tance and security services.

VOC is connected to the vehicle's airbag andalarm systems. The vehicle has an integratedGlobal System for Mobile Communications(GSM) module that handles communicationbetween the vehicle and the VOC customer serv-ice center.

AvailabilityVOC uses the Global Navigation Satellite System(GNSS) to locate the vehicle and its integratedGSM module to enable communication with theVOC customer service center and the VOCmobile app.

From the time that the remote key has beenremoved from the vehicle, VOC's functionsremain available for 5 full days and subsequentlyonce an hour for the following 17 days. Afterthree weeks have elapsed, the system will remainswitched off until the engine is started.

WARNING

The system can only function in areas wherethere is adequate cellular network coverage.

Just as in the case of cell phones, atmos-pheric disturbances or areas with relativelyfew GSM transmitters can make it impossiblefor VOC to make a connection, for example, inrural areas.

SubscriptionsA free, limited-time trial subscription is initiatedwhen the vehicle is purchased and VOC is acti-vated. The subscription can be extended by con-tacting your Volvo retailer.

Information on the InternetFor additional information about Volvo On Call, goto:

United States

http://www.volvocars.com/us/support

Canada

English: http://support.volvocars.com/en-CA

French: http://support.volvocars.com/fr-CA

See the article "Volvo ID" for information aboutcreating an ID and the features it offers.

Related information

• Volvo On Call convenience services (p. 6)

• Volvo On Call safety services (p. 14)

• Volvo On Call security services (p. 15)

• Using Volvo On Call (p. 5)


http://support.volvocars.com/en-CA

http://support.volvocars.com/fr-CA


* Option/accessory, for more information, see Introduction. 5

Using Volvo On CallVolvo On Call (VOC) is controlled using the but-tons in the ceiling console and the center dis-play.

In the event of an accident in which the seat beltpretensioners, airbags or the inflatable curtainshave been triggered, a signal is transmitted auto-matically to the VOC customer service center,who send the appropriate type of assistance(ambulance, police, etc.) to the site.

When a service is active, a symbol will appear onthe center display.

VOC buttons in the ceiling console and center display .

The SOS button: emergency situationsPress and hold the SOS button for approx.2 seconds to activate the manual alarm function.

The ON CALL button: roadside assistancePress the ON CALL button for approx. 2 secondsto activate the roadside assistance functions.

Alternative to the ON CALL buttonIn the center display's Phone view, tap On Call.Select Call in the pop-up window that opens.

NOTE

The SOS button should only be used in anemergency situation such as an accident, ill-ness or in the event of a threat to the occu-pants of the vehicle. Misusing this buttoncould result in extra charges.

The ON CALL button can be used for all ofthe other VOC services, including roadsideassistance.

Canceling a callA service call that has been initiated can be can-celled within 10 seconds by pressing the EXIT

button on the steering wheel keypad.

SettingsSettings and selections can be made in the cen-

ter display by going to sSettingsCommunication Volvo On Call. These set-tings include activating/deactivating a subscrip-tion, button lock, etc.

Related information

• Volvo On Call (VOC)* (p. 4)

• Volvo On Call (VOC) functions (p. 6)

• Volvo On Call manual safety service (p. 14)

• Volvo On Call roadside assistance (p. 15)

https://voice.cbg.com:443/cmsweb/workspace/item/metadata/details.do?io=3ec77ea44bfb2fcac0a8015146502c9c&version=1&language=en&variant=US



Volvo On Call (VOC) functionsThe following table provides an overview of thefunctions that are available from the VOC cus-tomer service center and the mobile app.

Please note that these functions are subject tochange. For up-to-date information about therange of Volvo On Call functions and services,contact your Volvo retailer or go to:

United States


Canada



Function Cus-

tomer

service

center

AppA

Automatic alarm X

Manual alarm X

Roadside assistance X X

Theft notification X X

Remote Door Unlock X X

Remote Vehicle Immobil-izer

X

Function Cus-

tomer

service

center

AppA

Engine remote start (ERS) X

Locating the vehicle X X

Instrument panel informa-tion

X

Vehicle "checkup" X

Driving logbook X

Vehicle information X

A Some of these functions may not be available for all models.

Related information


• Volvo On Call mobile app (p. 7)




Volvo On Call convenience servicesConvenience services are available by using themobile app to e.g., remote-start the engine*, etc.

As a VOC user, a mobile app is available thatenables you to have telephone contact from aniPhone or from Windows/Android phones withyour vehicle when it is parked. With it, you canlocate the vehicle, lock it from another location,check the fuel level and much more. Read moreabout this app in the following section.

Related information









Volvo On Call mobile appAs a VOC user, you can download a mobile appthat enables you to have telephone contact withyour vehicle when it is parked.

Certain functions may not be available in all mod-els.

The mobile app is updated regularly, which mayresult in this information not being completelyup-to-date with respect to the functionality availa-ble. For additional information about the app, goto:

United States


Canada



The Volvo On Call mobile app is available for theiPhone and for Windows/Android phones andcan be downloaded from Apple's AppStore, Win-dows Phone Store or Google Play.

A personal Volvo ID is required in order to usethe mobile app.

For additional information about the Volvo ID, thefeatures it offers and how to create it, see thearticle "Volvo ID".

Locating the vehicleThe vehicle's location is shown on a map anddirections to the vehicle can be provided. There isalso a digital compass to help show the ownerthe right direction. When you are within approx.100 yards/meters of the vehicle, you can activateits horn and turn signals to help locate it.

The vehicle's instrument panelThis function provides information such as: thefuel level, range on the remaining fuel, averagefuel consumption, average speed and odometer/trip odometer readings.

Vehicle "checkup"The mobile app monitors the vehicle's conditionand provides information about bulbs and the lev-els of brake fluid, coolant and engine oil.

Driving logbookDetailed information about each trip made duringthe past 40 days can be saved and downloaded.All or part of this information can be exportedfrom the mobile app to a spreadsheet format andsent to an email address. This is very useful fore.g., keeping track of business-related driving.

This function can be deactivated, in which casethe vehicle will not transmit logbook informationat the end of each trip.

Vehicle informationBasic information such as model, license platenumber and VIN number are readily accessible.

Theft notificationIf the vehicle's alarm is triggered, the owner willbe informed via his/her cell phone.

Remote door unlockThe status of all doors and windows is provided.The owner can lock/unlock the vehicle fromanother location but for security reasons, theapp's password is always required before thevehicle can be unlocked.

Engine remote start (ERS)*1

ERS makes it possible to remotely start theengine using the remote key to enable the cli-mate system to cool or heat the passenger com-partment before driving.

When the engine starts, the climate and infotain-ment systems will restart using the same settingsas when the engine was switched off.

You can choose to let the engine run forbetween 1 and 15 minutes before it automati-cally switches off again. After 2 ERS starts, theengine must be started in the normal way beforeERS can be used again.

1 Certain models only.






WARNING

Keep the following in mind before using ERS:

• The vehicle should be in view.

• The vehicle should be unoccupied.

• The vehicle must not be parked indoorsor in an enclosed area. Exhaust fumes areharmful to the health.

NOTE

Always observe applicable state, provinceand/or local laws regarding engine idlingwhen using ERS.

Related information




Volvo On Call PIN codeThe PIN code is used for security purposes tohelp identify those persons who are authorizedto use VOC services in a specific vehicle.

The 4-digit PIN code, which was sent to youwhen your Volvo retailer activated your subscrip-tion, is used for security reasons to help identifythose persons who are authorized to use certainVOC services such as remote door unlock or tocreate an account in the mobile app.

If you have forgotten or would like to

change your PIN codeIf you have forgotten your PIN code or would liketo change it (e.g., if you have purchased a previ-ously owned Volvo with VOC), contact your Volvoretailer or press the On Call button in your vehi-cle. The new code will be sent to you via email.

If an incorrect PIN code has been entered

in the app multiple timesIf a PIN code has been entered incorrectly10 times in a row, the account will be frozen. Inorder to use the app again, a new PIN code mustbe selected and a new app account will have tobe created.

Related information

• Unlocking the vehicle from the customerservice center (p. 16)


• Changing ownership of a vehicle with VolvoOn Call (p. 14)


https://voice.cbg.com:443/cmsweb/workspace/item/metadata/details.do?io=e88e41a4ce465f96c0a801515e94bc0b&version=1&language=en&variant=US



Service center phone number

Country Customer service center number

United States and Canada 855-399-4691

Related information


• Volvo On Call availability (p. 12)


10

Personal informationPersonal information is gathered for use with theVolvo On Call (VOC) service.

Volvo's sales companies are responsible for pro-cessing and storing VOC-related information.This information is treated according to legisla-tion and regulations pertaining to data of thistype.

Country Sales company

United States Volvo Cars of North America,LLC

Canada Volvo Cars of Canada

Why information is gatheredPersonal information is used by Volvo and itspartners to provide and develop the VOC service.

Types of personal information gatheredThe primary types of personal information gath-ered for VOC-related purposes are:

• Personal information that the customer pro-vides in connection with the activation of theVOC service and during other contact withVolvo, including name, address, telephonenumber, type of service and the duration ofthe service.

• When information about a specific VOC-rela-ted event is automatically transmitted fromthe vehicle. A message of this type contains:the vehicle identification number (VIN), time

when the service is used, type of service, ifairbags have been triggered, if the seat belttensioners have been triggered, current fuellevel, current temperature inside and outsidethe vehicle, whether the doors are lockedand windows are closed and the vehicle'slast six locations, including speed and direc-tion.

• Other information associated with theowner/driver, such as telephone calls withpeople in the vehicle, the customer servicecenter that provided the service and notesmade by the customer service operator.

Access to my personal informationVolvo uses sub-contractors to provide the service.These sub-contractors work on behalf of Volvoand may only process personal information to theextent necessary to provide service. All sub-con-tractors are bound by agreements requiring themto observe strict confidentiality and to treat per-sonal details in accordance with applicable legis-lation.

Deleting personal informationThe personal details required to provide the VOCservice are stored during the subscription periodand thereafter for as long as necessary in orderfor Volvo to fulfil its obligations according to leg-islation and other regulations. Information gener-ated during events covered by the VOC service isdeleted three months after an event has occur-red.

Corrections and register extractsPrivate persons have the right to request correc-tions of incorrect information and to obtain anextract showing the personal information that hasbeen processed. Requests for extracts from theregister must be submitted in writing and signedby the applicant and include name, address andcustomer number. The request should be postedto:

Volvo Cars of North America, LLC

Customer Care Center

1 Volvo Drive,

P.O. Box 914

Rockleigh, New Jersey 07647

Phone: 1-800-458-1552

Volvo Cars of Canada

National Customer Service

9130 Leslie Street, Suite 101

Richmond Hill, Ontario L4B 0B9

Phone: 1-800-663-8255

Consent to gather VOC-related personal

information

By activating a VOC subscription in accordancewith the instructions in this document, the useragrees to the collection of VOC-related personalinformation.



Related information




12

Volvo On Call availabilityThe map shows the areas in which VOC is avail-able. The service is constantly being expanded;

contact your Volvo retailer for up-to-date informa-tion.



However, the system can only function in areaswhere there is adequate cellular network cover-age.

Related information



• Service center phone number (p. 9)



Changing ownership of a vehiclewith Volvo On CallIf the vehicle changes owners, the Volvo On Call(VOC) service should be cancelled.

Cancelling the VOC serviceIf your vehicle changes owners, contact yourVolvo retailer to cancel the VOC service. The sub-scription will be terminated and the service his-tory will be erased.

When the vehicle changes owners, all personalsettings should be reset to the factory defaults,see the owner's manual supplement.

Starting the VOC serviceIf you purchase a previously owned Volvo withVOC:

The new owner should contact his/her Volvoretailer to transfer the remaining period of theVOC subscription. All contact information mustbe updated in order for VOC to function and toensure that the previous owner is no longerauthorized to use VOC services in the vehicle.The new owner will be given a 4-digit personalcode, which is used to identify him/her as beingauthorized to approve certain VOC services.

Related information


• Volvo On Call PIN code (p. 8)

Volvo On Call manual safety serviceContact the Volvo On Call (VOC) customerservice center in emergency situations.

To contact the VOC customer service centermanually:

1. Press SOS to contact the customer servicecenter for help in emergency situations suchas illness, injury, a threat, etc.

2. An emergency signal is transmitted to theVOC customer service center with informa-tion about the vehicle's location.

3. The VOC customer service center attemptsto establish voice contact with the driver todetermine the extent of the accident and/orthe need for assistance.

If voice contact is not possible, the VOC cus-tomer service then contacts the emergency serv-ices for appropriate action.

Related information




Volvo On Call safety servicesThe Volvo On Call (VOC) manual or automaticsafety services are intended for use in emer-gency situations.

Automatic alarmIn the event of certain types of accidents, a signalis transmitted automatically to the VOC customerservice center, who take appropriate actionaccording to the information that they receive.

The following occurs if the seat belt pretension-ers, airbags or the inflatable curtains have beentriggered:

1. A signal is transmitted automatically to theVOC customer service center with informa-tion about the vehicle's location and that anairbag, etc., has been triggered.

2. The VOC customer service center attemptsto establish voice contact with the driver todetermine the extent of the accident and theneed for assistance.

3. The VOC customer service center then con-tacts the appropriate emergency service(police, ambulance, towing, etc.).

If voice contact is not possible, the VOC cus-tomer service then contacts the emergency serv-ices for appropriate action.

Manual alarmPress SOS to contact the customer service cen-ter for help in emergency situations, see also thearticle "VOC manual safety service."



Roadside assistanceRequest help for e.g., flat tires, a discharged bat-tery, if you have run out of fuel, etc.

Emergency numberWhen an emergency call has been initiated, VOCattempts to contact the customer service center.If this is not possible, the call will be transferredto the emergency 911 number instead.

Related information





Volvo On Call roadside assistanceUse VOC to summon help in the event of a flattire, an empty fuel tank, etc.

1. Press the ON CALL button for at least2 seconds.

2. The VOC customer service center attemptsto establish voice contact with the driver todetermine the need for assistance.

Related information





Volvo On Call security servicesThe Volvo On Call (VOC) security services areintended to provide assistance, for instance, ifyou are locked out of your vehicle, if it has beenstolen, etc.

Volvo On Call's security services are primarilyintended to help minimize the risk of the vehiclebeing stolen.

If the vehicle's normal electrical system is notfunctioning properly, VOC's reserve battery pro-vides the system with current.

Theft notificationA signal will be sent automatically to the VolvoOn Call customer service center in the event of abreak-in or theft (if the vehicle's alarm has beentriggered).

This service will be interrupted if the alarm isturned off using one of the vehicle's remote keys.

Remote door unlockIf the vehicle's remote key has been lost orlocked in the car, the doors can be unlockedremotely within the following 5 days with assis-tance from the VOC customer service centerafter the owner's identity has been verified byhis/her pin code.

Remote vehicle immobilizerIf the vehicle has been stolen, the owner or policecan contact the VOC customer service center to



have the vehicle's remote keys immobilized(deactivated).

NOTE

This applies even if the vehicle has beenunlocked and started with one of its remotekeys.

After contacting the owner/police, the VOC cus-tomer service center then deactivates the remotekeys. Once the engine has been switched off, itcan only be restarted if the owner/police hasgiven the VOC customer service center authori-zation to reactivate the remote keys. Once thisauthorization has been verified (using your PINcode), the VOC customer service center will reac-tivate the remote keys.

Related information


• Unlocking the vehicle from the customerservice center (p. 16)

• Service center phone number (p. 9)

• Volvo On Call PIN code (p. 8)

Unlocking the vehicle from thecustomer service centerThe doors can be unlocked remotely with assis-tance from the VOC customer service center.

1. Contact the VOC customer service center at855-399-4691 (this number applies in boththe United States and Canada).

2. After confirming that the caller is the vehi-cle's owner or other authorized person (usingyour PIN code), the VOC customer servicecenter sends a signal to the vehicle to unlockit.

3. The tailgate has to be opened to unlock theother doors. Press lightly on the rubberizedpressure plate under the outer tailgate han-dle.

NOTE

If the tailgate is not opened within the timeperiod set by the VOC customer service cen-ter, it will relock.

NOTE

If the vehicle is parked in a garage or othercovered area, remote unlocking may not bepossible due to poor signal reception.

Related information



https://voice.cbg.com:443/cmsweb/workspace/item/metadata/details.do?io=3881a60b6f8cede0c0a801511d0884a2&version=1&language=en&variant=US

https://voice.cbg.com:443/cmsweb/workspace/item/metadata/details.do?io=2fb6fd64687e1973c0a801514e82d1c6&version=1&language=en&variant=US

https://voice.cbg.com:443/cmsweb/workspace/item/metadata/details.do?io=5ef09ee350ee8e37c0a801512b99d249&version=1&language=en&variant=US

17

INDEX

V

Volvo On Call

areas of availability 12

convenience services 6

personal information 10

PIN code 8

remote door unlock 16

safety services 14, 15

security services 15

using 5

Volvo On Call with Sensus Connect 4, 6

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