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Pharos University In AlexandriaPharos University In Alexandria Faculty of Mass communicationFaculty of Mass communication

Communication skillsCommunication skills

UC 01UC 01

 Dr. Ahmed Ibrahim

TeachersDr. Rwida Telb

Mrs. Sara TarekMr. Khaled FahmyMs. Sally Barkat

Mrs. Doaa HegazyMs. Haa !o"sse# 

Ms. Aya HamdyMr. Ahmed Fo"ad

Mrs. Shimaa Ibrahim

Week #:1 Lecture #:1

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Course Title:  &omm"i'atio skills

Course Code:  (& )1

Teaching Hours : *+,1 ho"r - , $ Ho"rs / $ &redit Ho"rs0

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 This 'o"rse is 'o'ered with 2ro3idig the st"dets withthe basi' theoreti'al kowledge ad li#e 2ra'ti'e #or'omm"i'atio skills. Thro"gh de4ig the 'omm"i'atioi geeral ad 'omm"i'atio skills i 2arti'"lar ad

breakig dow the 'omm"i'atio 2ro'ess to its basi'elemets5 ad di6eretiatig betwee the 3erbal ado3erbal 'omm"i'atio ad ty2es o# barriers. Thro"gho"tthe 'o"rse5 the skills o# listeig5 s2eakig5 areem2hasized5 with the aim o# i7"e'ig st"dets8

'omm"i'ati3e skills 2ositi3ely.9 the other had the'o"rse will hel2 the st"dets to "derstad the 2"bli's2eakig ad its im2orta'e ad how to 2re2are as"''ess#"l 2resetatio.

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By the ed o# this 'o"rse the st"dets will be ableto "derstad the 'omm"i'atio 2ro'ess ad itsdi6eret elemets ad skills i additio to2re2are a e6e'ti3e 2resetatio to s2eak i

2"bli'

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.ood communication s/ills hel0 in1

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 The de4itio o# 'omm"i'atio ad its im2orta'e &omm"i'atio 2ro'ess &omm"i'atio ty2es &omm"i'atio barriers

 Ty2es o# o3erbal 'omm"i'atio +isteig skills Hearig 3s. +isteig "bli' s2eakig resetatios skills =is"al aids Hadlig a"die'e

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Quiz Mid-Term Assignment Final exam (Written) Total

10% 20% 10% 60% 100%

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&omm"i'atio is the art ad 2ro'ess o#'reatig ad sharig ideas. @6e'ti3e'omm"i'atio de2eds o the ri'hess o#

those ideas.

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&omm"i'atio skills are the tools that we"se to remo3e the barriers to e6e'ti3e'omm"i'atio.

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 The 'omm"i'atio 2ro'ess is 'om2osed o#se3eral stages5 ea'h o# whi'h o6ers 2otetialbarriers to s"''ess#"l 'omm"i'atio.

1. So"r'e

$. Message

%. @'odig

. &hael

:. De'odig

;. Re'ei3er

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 The so"r'e o# the message is the seder. The seder m"st kow why the'omm"i'atio is e'essary ad what res"lt

is eeded.

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 The message is sim2ly the i#ormatio thatyo" wat to 'omm"i'ate. itho"t amessage5 there is o 'a"se #or

'omm"i'atig. I# yo" 'aot s"mmarizethe i#ormatio that yo" eed to share5 yo"areCt ready to begi the 2ro'ess o#'omm"i'atio.

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@'odig is the 2ro'ess o# takig yo"rmessage ad tras#errig it i to a 2ro2er#ormat #or sharig it with yo"r a"die'e. It

re"ires kowig yo"r a"die'e ades"rig that yo"r message 2ro3ides all o#the i#ormatio that they eed.

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 The 'hael is the method o#'omm"i'atio that yo" 'hoose s"'h as#a'eEtoE#a'e5 by tele2hoe5 or 3ia mail.

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De'odig is the 2ro'ess o# re'ei3ig themessage a''"rately ad re"ires that yo"ra"die'e has the meas to "derstad the

i#ormatio yo" are sharig.

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 !o" ha3e e2e'tatios #or a res2ose #romthe re'ei3er whe yo" sed a message. !o"'a i'rease the 'ha'es o# gettig this

res"lt by addressig yo"r a"die'eCs'o'ers or addressig s2e'i4' bee4ts as2art o# yo"r 'omm"i'atio.

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Feedba'k lets yo" ga"ge how s"''ess#"lyo" were at 'omm"i'atig. It also o6ers a'ha'e to ad"st yo"r 'omm"i'atio

2ro'ess #or the #"t"re.

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&otet i3ol3es thigs s"'h as yo"rrelatioshi2 with yo"r a"die'e5 the '"lt"reo# yo"r orgaizatio ad yo"r geeral

e3iromet.

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St"dyig 'omm"i'atio is essetial #oryo". &omm"i'atio is 'etral to yo"r li#e.@6e'ti3e 'omm"i'atio 'a hel2 yo" sol3e

2roblems i yo"r 2ro#essioal li#e adim2ro3e relatioshi2s i yo"r 2ersoal li#e.&omm"i'atio e2erts belie3e that 2oor'omm"i'atio is at the root o# may2roblems ad that e6e'ti3e 'omm"i'atiois oe sol"tio to these 2roblems.

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St"dyig 'omm"i'atio 'om2rehesi3elyo6ers at least se3e ad3atages,

1. Im2ro3e The ay !o" See !o"rsel#.

$. Im2ro3e The ay 9thers See !o".

%. I'rease hat !o" Kow Abo"t H"maRelatioshi2s.

. Tea'h !o" Im2ortat +i#e Skills.

:. @er'ise !o"r &ostit"tioally G"arateed

Freedom 9# S2ee'h.;. S"''eed ro#essioally.

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Questions

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Thank you