Tss Reference Architecture Reduced

<Insert Picture Here>

Oracle Recommended Solution For Shared Services Platform

Ahmed AdlySenior Telecoms Technology Solutions ManagerOracle Middle East

2

BUSINESS CHALLENGE

SOA Reference Architecture

3

Move to Shared Services

Grow the business while controlling costs

Increase customer satisfaction by improving service levels

Increase levels of control

Offshoring

11

22

33

44

4

Oracle’s SSC Evolution

• Data entry

• Account reconciliations

• Limited balance sheet scope

• Corporate submission

• Account clerks

• Audit support

• Process efficiency focus

Phase 1

Phase 2• Business support

• Exceptions

• Full balance sheet and P&L

• Analysis & review

• Qualified accountants

• Audit lead

• Control focus

Time

Value

5

Oracle’s Shared Services Benefits

Quantitative Qualitative

People • HC lower by 25%• Lower $ per head

• Higher service and skill levels• Separation of duties

Process • Increased efficiency• Improved quality through self-

service

• Standardized global processes• High quality management information• Greater agility to respond to change

Technology • Consolidated infrastructure• Scalable platform

• Single data model• Management dashboards

F&A • F&A costs lower by 30%• Payback in 28 months

• Focus on the business• Incorporate new businesses faster• Facilitate operational reviews and audits

6

• Secure executive support at the top, especially from the CEO, CFO, and CIO

• Think beyond G&A processes –use globalization as an opportunity to transform your entire enterprise

• Know your business model – understand which processes should be centralized and which should remain decentralized

• Move fast and stay the course

Oracle’s Global TransformationPhase One: Lessons Learned

7

Oracle’s Global TransformationKey Benefits

• Huge financial savings• Better information• Better customer service• Strong internal controls and easier compliance

efforts• Fast integration of new acquisitions – 50+

acquisitions since 2004…..and counting

Source: Internal Oracle Applications customer surveys

8

The Transformation Payoff The Ability to Drive Profitable, Sustainable Growth

Operating Margin %

(14.4% in 1993)

(40.8% in 2007)

Note: Figures based on non-GAAP results. GAAP to non-GAAP reconciliations are available on the Oracle Investor Relations website at www.oracle.com/investor.

9

SOLUTION OVERVIEW


10

“As companies adopt innovative new technologies such as SOA, the most agile among them will view the new IT platform as one of the few business features that enables their unique, strategic mix of standardization & flexibility to take root operationally.”

19701970

20092009

Next Gen Technologies Enable

Performance

Internet Enabled

Globalization

ERP Enabled “Enterprise”ProcessesComputing

EnabledTask

Automation

Top Performers LeverageTechnology to Transform

11

True Shared Services Architecture

User Interaction

Channels

IVRBrowsers

Client UI Cell PDA

Security Services AuthenticationAuthorizationAccess

Presentation Services

eForms Worklist Monitoring Console BI Dashboarding

Mashup Collaborative Services Personalization

Business Services

Integration Services ConnectivityMessagingMediation Routing

Self Services

Process Services Content Services

Accounting Services

Intelligence Services

Orchestrate

Rules Engine

Sensor Services

Events Engine

Service Contracts

Imaging

DAM

Archiving

Search

Charging

BillingAnalytics

BAM

SLA

En

terp

ris

e

De

ve

lop

me

nt

Mo

del

ing

Sim

ula

tio

nD

evel

op

men

tA

dm

inistratio

nE

nte

rpris

e

Ma

na

ge

me

nt

12

SOLUTION COMPONENTS


13

Growth & Change Challenges

Business

Challenge

Technology

Challenge

Any Growth Strategy changes Core Business Processes

• Acquisitions

• Corporate Consolidation

• New Customers & Markets

Greater Cross-Functional Process Efficiency

Business Processes Fragmented, Manual, Difficult to Change

• Fragmented Systems

• Manual, Error-Prone Data Entry

• Change integrations = “rip & replace”

Integrate Processes, Monitor, Optimize Them

BUT …

14

Growth & Change - Typical Scenario

CRM SCM FinancialsProcurement

MAINFRAME

15

Oracle’s Recommendation

Integrated, Dynamic

User InterfaceCross-

Application

Business Process

Automation

CRM SCM FinancialsProcurement

Application

Services

MAINFRAME

16

Business Process ManagementWhat Technologies to Use – Oracle’s Products

Model & Analyze

Connect

& Route

Orchestrate &

Transform

Visualize & Optimize

Manage &

Govern

Business Process Analyzer & Designer

Enterprise Service Bus & Service Registry

Generate & Capture

Business Process Repository & Designer

Business Process Manager (BPEL)

WebCenter & Business Activity Monitoring

Web Services Manager

17

Why Oracle SOA Suite?

• Comprehensive, Yet Integrated– Includes all technology required– Integrated with each other

• Designed for Optimization– Monitor, Optimize Business Process– Business Users & I/T Collaborate on Process Design

• Hot-Pluggable – Works with Existing Systems, Middleware, & Enterprise Apps– Standards-based: Precludes Customer Lock

• Pre-Integrated with Oracle’s Applications– Siebel, PeopleSoft, JD Edwards, E-Business Suite, Retek, i-flex, Portal– As well as SAP R/3, mySAP, IMS, VSAM, Tuxedo, …

18

Value for Oracle Applications Customers

• SOA Suite Pre-Certified & Pre-Tested with– E-Business Suite: Releases 11.5.3 to 11.5.10, R12+• 10.1.3 E-Business Suite Adapter

– PeopleSoft: PeopleTools Releases 8.47, 8.48+– Siebel: Releases 7.4, 7.8, 8.0+– JD Edwards Enterprise One: Releases 8.95+– i-flex: FLEXCUBE Universal Banking, Revelus

• Available Today– Pre-Defined Business Process Maps across Applications– Certain Key, Pre-Packaged, Cross-Suite Business Processes, e.g.

“Order-to-Cash” from Siebel to EBS Financials– Vertical Applications: Retek, i-flex (additional), Portal – Certifications

GA Summary 2007

19

Business Insight Challenges

Business

Challenge

Technology

Challenge

No Business Improvement without Actionable Intelligence

• Cross-selling and retention

• Improving utilization rates

• Embedded in everyone’s decision making

Complexity & Consistency

Business Intelligence Detached, Fragmented, Under-utilized

• “Islands of intelligence”

• Insight underutilized by a few BI analysts

Minimize TCO of Business Intelligence Infrastructure

BUT …

20

Business Intelligence – Typical Scenario

Enterprise

Data Warehouse

Call Center Agent

Business Intelligence

Analyst

Custom ETL

CRM SCM Financials

Data

Marts

Warehouse

Manager

Financial

Analyst

21


BI Enterprise

Edition Analytic Server

• Pre-Packaged Dashboards

• Pre-Packaged Metadata

• Pre-Packaged ETL Maps

Pre-built

DW schemas

Analytic Applications,

Enterprise Performance Mgmt, Daily Bus.

Intelligence

CRM SCM Financials

22

Business InsightWhat Technologies to Use – Oracle’s Products

Analytic Server

Answers & Dashboards

Data Integrator (Heterogeneous ETL)

Business Intelligence Publisher

Delivers & Mobile Analytics

Analytic Workflow & Real Time Decisions

Model Information

Query & Analyze

Report & Publish

Monitor & Alert

Optimize via Actions

Integrate

DataMaster &

Manage Data Oracle Data Hubs

23

Why Oracle BI Enterprise Edition?

• Comprehensive, Integrated BI Infrastructure– Addresses all BI needs (dashboard, query, alert, reporting,…)– Take action via BPEL process flows

• Pre-Built Analytic Applications– Unprecedented “Time-to-Value”

• Designed for broad, pervasive use– Intuitive, fully web-based dashboards– Common Analytic Server across information silos

• Hot-Pluggable– Intelligence seamlessly spanning multiple data sources– Leverages existing investments: Data Access, ETL, Security

24


• Cross-Apps Analytic Applications Pre-Certified & Pre-Tested– E-Business Suite (11i, R12): Order Mgmt., Supply Chain, FINS, HR– PeopleSoft (8.4, 8.8, 8.9, 9.0): Financials, HCM (Q1 2007)– Siebel (6.3+): Sales, Service, Marketing, Order Mgmt., CPG, Pharma– SAP (4.6c, 4.7, mySAP 5.0): Order Mgmt., Supply Chain, Financials

• Oracle Daily Business Intelligence & PeopleSoft EPM– Certified on Oracle Business Intelligence 10gR3

• Unified Operational Reporting Technology– Built on Oracle BI Publisher 10gR3 across all Applications

25

Compliance & Risk Mgmt. Challenges

Business

Challenge

Technology

Challenge

Increased Regulatory Compliance

• Frequent “who has access to what” audits

• “Keep the bad guys out”

Manage Security with Operational Efficiency

• SSO with one password

Inherent Risk & Loss of User Productivity

• Too many and unsecured passwords

• Manual user on-/off-boarding

Minimize Security Administration Costs

• Exploding helpdesk costs

• Manual attestation processes

BUT …

26

Enterprise Security – Typical Scenario

Email

Pwd 1 Pwd 3Pwd 2Reset Pwd

HR

AdminFacilities

Manager

Approving

Manager

Approving

Manager

IT

Admin

IS

Admin

manual

entry

manual

entry

manual

entry

email

helpdesk ticket

helpdesk ticket

CRMHR

27


Email

HR

Admin

Facilities

Manager

HR CRM

28

Audit & Track Compliance

Enable Web Single Sign-On

Provision & Manage Entitlements

Define

Enterprise Roles

Identity ManagementWhat Technologies to Use – Oracle’s Products

Create User Identities

Enable Desktop Single Sign-On

LDAP Directory, Virtual Directory, & Identity Manager

LDAP Directory, Virtual Directory, Certificate Authority

Identity Manager, Delegated Administration Services

Access Manager, Identity Federation

Enterprise Single Sign-On

Attestation & Compliance Manager

29

Why Oracle IdM Suite?

• Complete, Unified Security Solution– Across Identity Mgmt., Data Privacy and Compliance– Includes Enterprise SSO, Web Services Mgr. Federation, Virtual Directory

• Identity Audit and Compliance Solution– Enable Compliance to SOX, GLB, HIPAA, J-SOX,…– Comprehensive audit data, attestation of entitlements

• Designed for Manageability– Actively manage IdM service levels with Oracle Enterprise Mgr

• Hot-Pluggable – Works across Apps, web servers, application servers, portals, databases,

and other existing IT systems– Standards-based: SAML, Liberty, WS-Sec, SPML, XACML, LDAP

30


• OAM/SSO Pre-Certified & Pre-Tested• E-Business Suite: OAM certified (11i+), SSO via OID (11i+)• PeopleSoft: OAM certified (PeopleTools 8.45+), SSO via OID (PeopleTools

8.47+)• Siebel: OAM certified (7.8.2+), SSO via OID (7.8+)• SAP: OAM certified (4.6+)• OAM/SSO works in heterog. environment, e.g. MSFT Active Directory

• Provisioning Connectors Pre-Certified & Pre-Tested• E-Business Suite: OIM connector (11.5+)• PeopleSoft: OIM connector (8.4+)• Siebel: OIM connector (7.5.3+)• JDE: OIM connector (8.9x+)• SAP: OIM connector (R/3 4.6c+)

31

Call CenterAgent

CRM FinancialsSCM

User InteractionTypical Scenario

• Biz Intelligence

• Content Mgmt.

32

Call CenterAgent

• Map “Mash Up”

IntegrateApps, Content, Desktop

500 units

20 units

Share viaWeb 2.0

Communities

CRM FinancialsSCM

• Biz Intelligence

• Content Mgmt.

Oracle’s RecommendationCreate Enterprise Portal using Oracle WebCenter

33

User Interaction

Create Enterprise

PortalIntegrateApplications

Share viaWeb 2.0

Communities

Integrate Desktop & OfficeMake

Accessible Multi-Channel

IntegrateContent

34

Content StoresContent Stores

Web SitesWeb Sites

Apps & ServicesApps & Services

Bus. ProcessBus. Process

BI & BAMBI & BAM

Oracle Enterprise PortalOracle Enterprise Portal

Personalization ServicesPersonalization Services

Single Sign OnSingle Sign On

Enterprise SearchEnterprise Search

Portlet ServicesPortlet Services

Content ManagementContent Management JSR-168WSRP

JSR-170

Oracle WebCenterCreate Enterprise Portal

35

Records and Retention

Management

Multi-site WebContent

Management

DigitalAsset

Management

ContentRepository Services

Content ServicesSecurity, Workflow, Search, Metadata

Integrate Content JSR-170JSR-170

ERP Imaging and Process Automation

Information Rights

Management

Oracle ECM SuiteIntegrate Content with Applications

36

JSR-168, JSR-168, WSRPWSRP

Oracle Portlet FrameworkIntegrate Enterprise Applications

WSRP WSRP (Portlets)(Portlets) SAP iViewsSAP iViews

WebWebClippingClipping AdaptersAdapters

CustomApplications

Mainframe

Integrate Applications

37

MSFT Outlook MSFT InfoPath MSFT Word MSFT Excel

Oracle Desktop FrameworkIntegrate Desktop & Office

MSFT.NET Proxy

38

Oracle Web 2.0 Services Bring Web 2.0 to Enterprise

WikisWikis

WikisWikis

DiscussionsDiscussions

Discussion ForumsDiscussion Forums

BLOGS & RSSBLOGS & RSS

Blogs & RSSBlogs & RSS

CollaborationCollaboration

MashupsMashups

JSR-227JSR-227

39

Oracle Communication &

Mobility Server

Connected DevicesConnected Devices

VoIP (Fixed & Mobile)VoIP (Fixed & Mobile)

Mobile MessagingMobile Messaging

Mobile ApplicationsMobile Applications

Oracle Communication & Mobility ServerMake Accessible Multi-Channel

40

Oracle ApplicationsNow certified with Oracle WebCenter Suite

• Now Available – Enterprise Portal– E-Business Suite: DBI (11i, 12.0)– PeopleSoft: Certified 8.45+, 9.0; also PeopleSoft Portal– Siebel CRM: Certified 7.8.2+; also 8.0– Siebel Analytics: 7.8+, 10gR3

• Imaging & Process Management– E-Business Suite: 11.5+, includes 12.0– PeopleSoft: Certified 8.4+; also 9.0– JD Edwards Enterprise: Certified 8.9x+– JD Edwards World: A 9.1

• Desktop Integrations– Microsoft Office 2000, 2003, 2005

41

SOLUTION STRATEGY


42

Oracle Strategy

More Value Less Complexity

More Flexibility Less Cost

More Choice Less Risk

Comprehensive Portfolio

Standards-Based Architecture

Designed toWork Together

CompleteComplete OpenOpen IntegratedIntegrated

World Class Implementations

ProvenProven

Solid Track Record

43

Development Tools

Development Tools

Enterprise ManagementEnterprise

Management

Identity Management

Identity Management

User InteractionUser Interaction

Business IntelligenceBusiness Intelligence

Content ManagementContent Management

SOA & Process ManagementSOA & Process Management

Application ServerApplication Server

Grid InfrastructureGrid Infrastructure

Oracle Fusion MiddlewareIntegrated Standards-Based Application Infrastructure

44

Unrivaled Leadership in Open Standards

BPEL

RBAC

45

Integrating Your Enterprise

Integrated business processes

Integrated user experience

Integrated business intelligence

Integrated Security

46

Case Study – Vodafone Egypt

46

• Enhanced employee service time from 3 days average to 4 hours (in some processes like VISA and IMMIGRATION requests)

• Increased Employee satisfaction due to smoothness of process and streamlined operation flow

• Reduced administration overhead for supporting functions and managers

BUSINESS CHALLENGE

• Huge number of hectic manual internal business processes

• Processes span across multiple supporting systems ( HR, Financials, Reporting, procurement, inventory, AD, …etc)

RESULTS

ORACLE SOLUTION

• Oracle Business Process Manager to orchestrate an automated business process.

• eProcess initiative to reach Vodafone paperless environment

• Leading communication service provider in Egypt since 1998

• Vodafone Egypt now boasts a team of more than 3000 employees

• Serving more than 15+ million customers .

CUSTOMER PROFILE

47

Case Study – BT

47

• Huge resources savings

• Agility in responding to business requirements

• Reduced administration overhead for supporting functions and managers

BUSINESS CHALLENGE

• Large number of desperate systems

• Heterogeneous technologies used from java, .Net to java script

RESULTS

ORACLE SOLUTION

• Centralized Oracle Suite with Service Enabled interface

• Building a re-usable set of components to ease extension of backend applications

• World-leading communications solutions and services provider

• BT Group plc operates in 170 countries through its BT Global Services, Openreach, BT Retail, and BT Wholesale lines of business.

CUSTOMER PROFILE

48

Case Study – Cadec Telecom

SOA to power SaaS offering• Cadec is Leading provider of Mobile Information Solutions for the transportation

industry. • Cadec has used Oracle software as the foundation of its, newly launched

software-as-a-service-based (SaaS) PowerVue fleet tracking system. • New offering is built on Oracle Database and Oracle Fusion Middleware

running on Linux with a .NET-based front end. Oracle Business Intelligence Discoverer, Single Sign-On, Oracle Internet Directory, and Oracle SOA Suite enable secure user provisioning and comprehensive, role-based reporting capabilities on an open platform.

• Using the Oracle-powered SOA, Cadec can quickly and easily make updates to individual services within PowerVue with minimal risk and impact on the backend.

• Oracle’s platform enables Cadec to provide customers with a standards- based system that facilitates integration of third-party applications into the PowerVue system, thereby extending the value Cadec can bring to its customers.

48

49

Case Study – Cellular South

Streamlined e-Business Suite Integration using Oracle SOA Suite • Cellular South is one of the United State’s largest privately held wireless companies,

headquartered in Jackson, Mississippi.• Recently deployed Oracle e-Business Suite to keep pace with growing business. It

needed to integrate e-Business Suite with disparate legacy systems and, moreover, the company needed a tool for near-real time data integration between these legacy systems and the e- Business Suite.

• They chose Oracle SOA Suite to perform this integration. • ESB is used to import data when only transformations and data conversion in a near

real time frequency was required.• BPEL is used when specific processes (like the use of timers) were involved in the

equation. • Code that is easier to maintain because only one tool was used (JDeveloper) for ESB

and BPEL services.• Final SOA solution delivers a highly available environment that draws in data from

Oracle and non-Oracle databases including SQL Server, legacy applications, file adapters, web services and plain files, transferring data between the company’s billing, inventory, payroll, and point of sales systems and the Oracle modules General Ledger, Purchasing, and Inventory.

49

50

Case Study – China Mobile

SOA Suite in BEA and Legacy Apps Environment• China Mobile is the largest mobile phone operator in China. • It is the world's largest mobile phone operator ranked by number of

subscribers, with over 380 million customers.• CMCC chose SOA Suite over IBM’s platform when they realized

Oracle’s integration story was more powerful. • They also liked Oracle’s ability to work with 3rd party applications

servers and the ability to integrate their legacy applications to e-Business Suite.

• For this use case, SOA Suite will be used for 6 provinces. They use FMW for integrating their CMCC Management Support Systems

50

51

Case Study – IDT Telecom

Integration using e-Business Suite Adapter• IDT is an industry leader in calling card distribution, selling over 373 million

cards worldwide every year, marketing cards designed to meet the needs and requirements of numerous companies, communities, and consumers.

• Additionally, the company provides wholesale “carrier” services to other phone companies.

• IDT also markets a flat rate long distance plan available in the U.S., and offers a local/long distance bundled phone service in several states and the UK. Utilizing agreements with top- tier carriers like Cable & Wireless, IDT continues to focus on routing telecom traffic to niche markets such as South America, the Caribbean, and the Far East.

• With global switching facilities and fiber optic network, IDT is international in scope, providing over 20 billion annual telecom minutes of use.

• IDT has implemented Oracle e-Business Suite and leverages Oracle BPEL Process Manager together with the e- Business Suite Adapter for a standards-based integration infrastructure.

51

52

Case Study – Rogers Communications

e-Business Suite Integration via BPEL PM • Rogers Communications Inc. is a diversified Canadian communications

and media company.• Its three primary businesses include Rogers Wireless, Canada's largest

wireless voice and data communications services provider and the country's only carrier operating on the world standard GSM/GPRS technology platform; Rogers Cable, Canada's largest cable television provider offering cable television, high-speed Internet access and video retailing; and Rogers Media, Canada's premier collection of category leading media assets with businesses in radio, television broadcasting, televised shopping, publishing and sport entertainment.

• Rogers uses BPEL as a standards-based integration tool for its Oracle e-Business Suite deployment.

• Deloitte Consulting leads the implementation of this BPEL integration project.

52

53

Case Study – Shaw Communications

Order Fulfillment Automation of high-end mobile products • Shaw Communications Inc. is a diversified Canadian communications

company whose core business is providing broadband cable television, High-Speed Internet, Digital Phone, telecommunications services (through Big Pipe Inc.) and satellite direct-to-home services (through Star Choice Communications Inc.) to over three million customers.

• Shaw was using proprietary applications for Billing and Provisioning. • Current technology (VAX/VMS) was not able to scale to changing market

dynamics in Telco.• As each functional unit procured diverse applications, Shaw realized the

importance of a modular platform that glues departmental applications and provides a consistent delivery platform for changing customer needs.

• Using Oracle SOA, Shaw has embarked upon a 5 year IT project TNG (The Next Generation) to build a agile platform for Telco service provisioning - provision Cable, Internet,VoIP, online gaming and numerous new services.

• Shaw use BPEL for provisioning and integration, and OWSM for security and management of its new SOA infrastructure.

53

54

SUMMARY


55

Your Next Steps

Complete More Value,

Less Complexity

Complete your portfolio with Oracle Applications

Better business practices with minimal to no disruption to your existing enterprise investments

OpenMore Choice,

Less Risk

Use Fusion Middlewareas your standards-based business platform

Expand innovation and business processes improvement

IntegratedMore Flexibility,

Less Cost

Integrate your enterprise with Oracle AIA, BI & WebCenter

Maximize efficiency and competitive advantage by keeping systems up-to-date

Your ResultsOracle Applications

Get on the Path to the Future Your Value-Driven Action Plan

Tss Reference Architecture Reduced

Business

Transcript of Tss Reference Architecture Reduced