TELESALES WITH APPTICAL PARTNERSHIP Simple Security Plan

Effective April 17, 2020

STEP 1: MEET WITH THE INSURED THROUGH PHONE OR VIDEO CALL

It is best practice to prepare for the Apptical Interview by completing a paper application for Security National’s Simple Security Plan. This will ensure a smooth transfer of information to the Apptical representative.

In addition to the paper application, please see our document entitled, “Telesales Script and Tips” for a guide on how to make a sale over the phone. This document can be downloaded from www.SecurityNationalLife.com/fetraining.

SIMPLE SECURITY TELESALES TRAINING

In an effort to enhance our telesales process and experience, Security National Life has solidified a partnership with the industry leader for point of sale interviews. Security National Life has partnered with Apptical who brings over 30 years of experience and an integrated suite of underwriting automations to improve the agent experience in the telesales process. With Apptical’s expanded hours and dedication to service, we hope to improve the convenience of our telesales process for all agents across the nation.

SIMPLE SECURITY PLAN TELESALES WITH APPTICAL

STEP 2: CONTACT APPTICAL TO COMPLETE POINT-OF-SALE INTERVIEW

SIMPLE SECURITY TELESALES TRAINING

Apptical Service Hours:

Monday through Friday: 8:30 AM to 2:00 AM ETSaturday and Sunday: 10:00 AM to 10:00 PM ETClosed: New Years Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day

With the insured on the line, please call 800-737-6972. For English assistance, please press 1. For Spanish assistance, please press 7.

Apptical Interview:

If this is your first time using Apptical’s services, you will need to provide your name, telephone, and SNL agent number to register before moving forward. Additionally, you will need the following information to proceed:

1. Insurance Company name (Security National Life) 2. Product Name (Simple Security Plan) 3. State the policy is being sold in 4. Security National Agent Number

The Apptical interviewer will be collecting all the information necessary to complete the Simple Security Plan application. In order to expedite this process, please have the application information ready before the Apptical interview begins. The insured must be prepared to answer questions to verify their identity as well as give verbal authorization to complete the application process.

Notice! Apptical’s services are available for in-person appointments as well. Please observe proper social distancing practices where applicable.

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FINAL STEP: APPLICATION PROCESSING

At the completion of the interview, you will be provided a 7 digit reference number by the Apptical representative that will be used to identify the application with both Apptical and Security National Life.

After verbal verification and authorizations have been completed, the Apptical representative will provide a point-of-sale decision based upon the medical conditions and medications provided on the application.

Apptical will provide the completed application to Security National for processing and activation.

SIMPLE SECURITY TELESALES TRAINING

We are committed to ensuring a smooth telesales process. If you are in need of assistance, please contact your local manager or call our agent hotline: 855-SNL-4SNL, then press 4.

Do you have a question?

TELESALES TRAINING 2020Simple Security Plan

Effective March 27, 2020

STEP 1: PREP FOR MEETING WITH INSURED

Agent will hold a telephone or video conference appointment with proposed insured.

Agent will access the Tele-sale application by logging into their agent portal. Click on “New Business” then click on “Tele-Sales Application.”

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SIMPLE SECURITY TELE-SALES TRAINING

In an effort to help provide alternative sales methods and processes during these unprecedented times, Security National would like to introduce a Tele-Sales format. Our hope is that this format will allow our valued agents to work from the safety of their home and continue providing final expense insurance to those in need. Below are simple steps to follow in order to complete our process.

SIMPLE SECURITY PLAN TELE-SALES TRAINING

STEP 2: SUBMIT TELE-SALES APPLICATION

Complete the personal information for the proposed insured including height and weight.

Ask the proposed insured all health questions and properly record the answer.

Input all prescription medications taken by the insured, including reason for taking, dosage amount, duration and number of times taken daily.

Complete banking information for the designated payor.

Designate billing options and dates.

Agree to the agent statement.

Sign the agent portion of the app by typing your name.

Complete the application by clicking “Submit.”The program will then verify what plan the proposed insured is applying for, reviewing the coverage amount, premium and billing options. At this point you can modify the face amount, if needed.

Click “Accept” once you are ready to finalize the application.

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SIMPLE SECURITY TELE-SALES TRAINING

STEP 3: INFORM INSURED ON NEXT STEPS

With your client on the line during the hours of 8 AM to 4:45 PM Mountain Time, please call 855-765-4765, option 1 to complete our phone verification. Our SNL rep will verify the proposed insureds identity and ask for verbal authorization to run medical and Rx underwriting. Our SNL representative will also ask for authorization from the payor to draft the listed account if the bank draft option was selected.

If you are selling outside of the above hours, our SNL representative will call the insured the following business day, or you may have your client call our office at 855-765-4765,option 1 during office hours.

PROPOSED INSUREDAs part of the verification process SNL representative will ask for the proposed insured to verify their full name, address, date of birth, last 4 digit of their social security number and height and weight. The representative will then verify coverage amount, premium and bill/draft date.

DESIGNATED PAYORSNL representative will ask the designated payor to confirm the account number, routing number and bank name when the bank draft option has been selected. If the credit card option has been selected the SNL representative will verify card number, expiration date and CVV.

FINAL STEP: APPLICATION PROCESSING

After verbal verification and authorizations have been received by the SNL representative the application will then be given to the underwriting team for risk assessment and activation.

SIMPLE SECURITY TELE-SALES TRAINING