SOP - TWM - Asset Management_v1

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Standard Operating Procedure:

Asset Management

Prepared for: Synergycentric Sdn. Bhd.

Prepared by: TWM IT Outsourcing Project Transition Team

Date: 1stOctober 2014

Version: 1


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Asset Management Release 1 1stOctober 2014

Synergycentric Sdn Bhd, version 1 Page 2 of 12

Without limiting the rights under copyright, no part of this document may be reproduced, stored in or

introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical,

photocopying, recording, or otherwise) or for any purpose, without the express written permission of

Synergycentric Sdn Bhd.

Synergycentric may have patents, patents applications, trademarks, copyrights, or other intellectual

property rights covering subject matter in this document. Except as expressly provided in any written

license agreement Synergycentric, the furnishing of this document does not give you any license to these

patents, trademarks, copyrights, or other intellectual property.


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Release and Revision Record

The following information is being used to control and track modifications made to the

document.

Revision Date Section(s) Version Page

Number(s)

Summary of Changes(s)

1stOctober 2014 All 1 12 Initial Draft


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Document Control

Author Abdul Hafiz Ariffin

File Name SOP - TWM - Asset Management_v1

Created Wednesday, 1stOctober 2014

Last Edited Wednesday, 1stOctober 2014

DISTRIBUTION

1. Synergycentric Sdn. Bhd.

TRADEWINDS IT OUTSOURCING PROJECT TRANSITION TEAM

Abdul Hafiz Ariffin

Service Assurance Specialist

Lee Boon Chong

Service Delivery ManagerPREPARED BY REVIEWED BY

SYNERGYCENTRIC SDN. BHD.

Lee Boon Chong

Service Delivery Manager

ACCEPTED BY


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TABLE OF CONTENT

1. Intention of the SOP .................................................................................... 7

1.1 Intention of the SOP ............................................................................. 7

2. Principles...................................................................................................... 7

2.1 Principles .............................................................................................. 7

3. Responsibilities ........................................................................................... 8

3.1 Responsibilities .................................................................................... 8

4. Requirements ............................................................................................... 8

4.1 Requirements ........................................................................................ 8

5. Procedure ..................................................................................................... 9

5.1 Procedure .............................................................................................. 9

6. References ................................................................................................. 11

6.1 References .......................................................................................... 11

7. Other SOP, document, laws and rules to consider ................................. 12

7.1 Other SOP, document, laws and rules to consider ......................... 12

8. Key Users ................................................................................................... 12

8.1 Key Users ............................................................................................ 12

9. Training / Implementation Plan ................................................................. 12

9.1 Training / Implementation Plan ......................................................... 12

10. Appendices ......................................................... Error! Bookmark not defined.

10.1 Appendix 1 : Change Request Form ..........Error! Bookmark not defined.


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1. Intention of the SOP

1.1 Intention of the SOP

The intention of this SOP is to describe the Asset Management process.

2. Principles

2.1Principles

IT Asset Management is the set of business practices that join financial, contractual and

inventory functions to support life cycle management and strategic decision making for the IT

environment. Assets include all elements of software and hardware that are found in the

business environment.

This SOP on IT Asset Management must be adhered whenever there are needs to perform any

process related to IT Assets, such as asset tracking, hardware and software updates, licensing

and asset information updates.

The objective of IT Asset Management is to fulfill the followings: Uncover savings through process improvement and support for strategic decision

making.

Gain control of the inventory.

Increase accountability to ensure compliance.

Enhance performance of assets and the life cycle management.

Risk reduction through standardization, proper documentation and loss detection.
http://en.wikipedia.org/wiki/Product_life_cycle_managementhttp://en.wikipedia.org/wiki/Computer_softwarehttp://en.wikipedia.org/wiki/Computer_hardwarehttp://en.wikipedia.org/wiki/Computer_hardwarehttp://en.wikipedia.org/wiki/Computer_softwarehttp://en.wikipedia.org/wiki/Product_life_cycle_management


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3. Responsibilities

3.1Responsibilities

IT Asset Management Team

Prepare, update and maintain the Asset Master List

Print asset label and tagged hardware asset

To perform asset tagging process.

To provide

IT Operations Team

To perform onsite installation for End User request.

To manage and monitor asset license.

4. Requirements

4.1Requirements

A Service Desk software, which is capability of tracking the Assets.

Note: Currently Synergycentric is using Ulysses CRMs Integrated Service Monitoring


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5. Procedure

This chapter would describe in detailed what are the processes required and how they are being

used in Asset Management.

5.1Procedure

Figure 1: Asset Management Process Flow


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1. New Configuration Item (CI) Document

IT Operation team will initiate the IT Asset Management process by obtaining the

Configuration Item Document gathered (via Change Management and Request

Management).

2. Hardware Asset Involved

IT Asset Management Team will check if hardware asset changes are involved

If hardware asset changes are involved, IT Asset Management team will verify the

new hardware. Asset tagging is done for all new hardware and the new CI is

updated in the CMDB

If hardware is to be removed, or parts replacement. The Asset Management team

will update the CMDB.

3. Asset Tagging

If changes occurred on the asset, IT Operation team will stick a new PM sticker onto

the respective hardware asset that change

If no changes occurred on the asset, IT Operation team will informed IT Asset

Management team to updates the asset information into the CMDB

4. Configuration

IT Asset Management Team will ensure configuration / software related activities

are Documented to be updated in the CMDB.

5. Software


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IT Asset Management team will verify if any updates on the Software such as

Patches Updates.

The release notes will provide sufficient information to be updated in the CMDB

6. Installation / Configuration Document

Document configuration and installation activities related to the Asset

7. Equipment Removal

IT Asset Management team will record any removal of devices via the Removal Form

8. Patches / Updates

Activities related to Patches and Updates to Software require the release notes to

be recorded in the CMDB

9. Update CMDB

IT Asset Management team updates the asset information into CMDB

6. References

6.1References

The input for the development of this document is as follow:

IT Infrastructure Library (ITIL) references

The output for the development of this document is as follow:

Standard Operating Procedure, Change Management


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7. Other SOP, document, laws and rules to consider

7.1Other SOP, document, laws and rules to consider

Standard Operating Procedure, Problem Management

Standard Operating Procedure, Service Desk Function

8. Key Users

8.1Key Users

Synergycentric Service Desk

Synergycentric Change Management Team

Synergycentric IT Operation Team

9. Training / Implementation Plan

9.1Training / Implementation Plan

Key users listed in Chapter 8 needs to be briefed on the procedures.

SOP - TWM - Asset Management_v1

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