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SAMPLE

Training RequirementsDocument

&Project Plan

Train-The-Trainer

Technology/Product/SolutionCourse

TRD# 022806

Project Name: NLayers Inc. Training Requirements Document & Project Plan

NLayers Train-The-Trainer

Technology/Product/Solution Course

Prepared By: Otis Millbrook

Date Last Revision Started: Saturday February 25, 2006


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Train-The-Trainer (T3) & Certification Program Page 2 of 12

NLayers Educational Services By Otis Millbrook

Table of Contents

EDUCATIONAL PRODUCT DEVELOPMENT REQUIREMENTS.......................................... 3

TRAIN-THE-TRAINER (T3)&CERTIFICATION PROGRAM TRDEXECUTIVE SUMMARY.... 3

PRODUCT AND MARKETING INFORMATION........................................................................................ 3

INSTRUCTORS &INSTRUCTOR TRAINING................................................................... 4

TRAIN-THE-TRAINER PHASES ......................................................................................................... 4

TRAIN-THE-TRAINER (T3)&CERTIFICATION PROGRAM OUTLINE...................................................... 5

EDUCATIONAL PRODUCT /SERVICE JUSTIFICATION................................................... 6

PRODUCT/SERVICE SPECIFICATION............................................................................................... 6

PROJECT DELIVERABLES INFORMATION.................................................................... 7

EDUCATIONAL PRODUCT PROJECT DELIVERABLES........................................................................... 7

SPECIFICALLY EXCLUDED DELIVERABLES........................................................................................ 7

PROJECT CONSTRAINTS ................................................................................................................. 7

PROJECT PHASE DESCRIPTIONS &COMPLETION TABLE............................................ 8

COURSE DEVELOPMENT SERVICES ................................................................................................. 8

HANDLING CHANGES TO PROJECT SCOPE....................................................................................... 9

EDUCATIONAL PRODUCT PERFORMANCE ENHANCEMENT OBJECTIVES..................... 10

EDUCATIONAL PRODUCT PROJECT LEARNING MODULES CONTENT REQUIREMENTS........................ 10

BUSINESS CASE.................................................................................................... 11

EDUCATIONAL SERVICES BUSINESS CASE.............................................................. 11

COMPETING TRAINING PRODUCTS................................................................................................. 11

AUDIENCE REQUIREMENTS.................................................................................... 11

NEEDS ASSESSMENT.................................................................................................................... 11

PREREQUISITES ........................................................................................................................... 11

EDUCATIONAL PRODUCT CERTIFICATION REQUIREMENTS........................................ 12

REVIEWERS.......................................................................................................... 12

REFERENCES ........................................................................................................ 12

POSSIBLE CONTENT SOURCES...................................................................................................... 12

CONTACT LIST.............................................................................................................................. 12


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Document Revision History

TRD Revision #: Date of Revision: Author:

1 First revision to initiate

work on the product.

Thursday February 23, 2006 Otis Millbrook

Educational Product Development Requirements

The NLayers Technology/Product/Solutions Curriculum has the following development requirements:

New Train The-Trainer (T3) & certification program ready for worldwide delivery after May 22,

2006 (covered in this Training Requirements Document (TRD)).

New 5 day modular Technology/Product/Solutions training course ready for worldwide delivery - after

April 17, 2006 (covered in a separate TRD).

Train-The-Trainer (T3) & Certification Program TRDExecutive Summary

Product and Marketing Information

Train-The-Trainer (T3) & Certification Program is a leader-led modular training program that provides

internal and external instructors with the opportunity to become certified to teach Nlayers 5 day modular

Technology/Product/Solutions training course.


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Instructors & Instructor Training

Train-The-Trainer Phases

It is envisioned that as part of their implementation strategy, NLayers partners will have a need to certify

instructors, to train end customers on NLayers products & services. It is NLayers intention to have

processes, programs and personnel available in support of all train-the-trainer (T3) activities. NLayers will

offer T3 sessions governed by standard NLayers instructor guidelines. If a PARTNER chooses to haveNLayers supply, an instructor to either teach an end user class or conduct a T3 session the PARTNER will

give NLayers 30-45 days advanced notice. The T3/instructor certification process will consist of the phases

shown in the table below:

Phase Name and Description NLayers

Instructor

Role

PARTNER

Person Role

1 Student: this phase entails having the person desiring to

be certified as an instructor sit through a regular class

that is taught by an NLayers instructor utilizing the

standard courseware. All class participants have an equal

chance to participate in a normal classroom setting and

having their questions answered.

Teach the

class as a

regular

instructor

Participate in

the class as

regular

student

2 Team-Teach:In this phase PARTNER personnel who

anticipate becoming a Certified NLayers Instructor are

given the opportunity to team with a Certified Instructor

from NLayers. Topics presented by the PARTNER person

are pre-selected and discussed with the NLayers

instructor beforehand. All pre-class interaction between

the PARTNER person and the NLayers instructor is

designed to provide guidance and a more in-depth level of

understanding of the topics to be presented by the person

seeking certification. The goal during this phase is to have

the PARTNER person present between 70-80% of all

course topics before a live audience. Classroom sessions

during this phase will be video taped. During this phase,

an evaluation form is prepared on each certified instructorcandidate and discussed with him/her at strategic points

throughout the course.

Certified Instructor candidates are given a class Instructor

Guide and a set of PowerPoint slides prior to the start of

phase II that are to be utilized by the candidate to teach

his/her portion of the class.

Team-Teach Team-Teach

3 Solo: This is the final phase of the NLayers Instructor

Certification Process. During this phase, the PARTNER

person seeking certification as an instructor is expected to

teach 100% of the class topics. All classroom sessions

during this phase are video taped and a pass/fail

evaluation is given at the end of the course.

Observer Teach the class

as a regular

instructor


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Train-The-Trainer (T3) & Certification Program Outline

The modular outline for this program will be:

A. NLayers Product Overview1. NLayers InSight Appliance Overview2. Benefits

3. Technology and Architecture4. How it Works (Passive Discovery, Active Discovery, User Interface)5. InSight process (Model, Optimize, Track)6. System Requirements7. Appliance Specifications8. Appliance Installation

B. InSight Installation Process1. Installing the Linux ISO CD Image2. Installing InSight3. Installing InSight Active Discovery on Windows4. Modifying the InSight configuration5. Enabling/Disabling Active Discovery

6. Modifying System configuration for non x306 server7. Starting the nLayers InSight Console

C. NLayers Application Behavioral Modeling Engine (ABME)1. Passive, non-invasive network traffic listener2. ABME monitoring ports connections3. InSight applications and protocols4. InSight extensibility

D. NLayers J2EE based Server1. CMDB Repository2. Tracking Services3. Analytics Services

4. Optimization Services

E. Discovering & Monitoring The Network Using InSight1. Inventory Page2. Relationships Page3. Summary Page4. Business Applications5. Alerts6. Actions

F. InSight Report Generation1. Inventory Reports2. Dependency Reports3. Demand Reports4. Configuration Reports5. Exporting and Printing Reports


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G. Managing InSight1. Groups2. Passive Discovery3. IP Scanning4. Active Discovery5. Monitoring6. Discovery Library7. Fingerprints8. Users9. System10. Connectors

H. Solving Business Initiatives1. Application Consolidation2. Application Upgrade3. Application Migration4. Mergers and Acquisitions5. Disaster Recovery Planning6. SOX Compliancy Audit

I. Active Discovery Configuration1. Fire Walls2. SNMP3. SSH4. Telnet5. WMI

Educational Product / Service JustificationSome of partners recruited to resell InSight 4.5, will desire train their end customer this fact also has the

added benefit of allowing NLayers to leverage additional instructor resources. The resulting training and

certification will play a vital role in helping to ensure customer mindshare in the marketplace.

Product / Service Specification

Training materials developed during this project will be modular, and material developed to support

each section of the course outline will be able to stand on it's own.

All training material developed to support each section of the outline will be task specific addressing

tasks that are specifically performed by the audience the educational product is meant to address.

Each educational product will identify (though not necessarily teach) everything the participant must

know in order to be able to perform their job.

Technology training will not be intermingled in the same section as the configuration information.

Review questions will be strategically located throughout the educational products.

Reference material created by Technical Publication will supplement the educational products.


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Project Deliverables InformationThe following deliverables will be available at the completion of this project. One "final-version" copy of

each of these deliverables will be archived on the corporate server to be specified by NLayers VP of

Operations.

Educational Product Project DeliverablesThe educational product requires the following deliverables:

Item Required

Microsoft Word Instructor Guide X

Adobe Acrobat (PDF) Instructor Guide X

Instructor Power Point Slide Presentation X

Microsoft Word Instructor Handbook X

Adobe Acrobat (PDF) Instructor Handbook X

Train the Trainer session(s) X

Instructor Certification Workshop(s) TBD

Core Content Repository X

Audience based Certification Tests X

Job Aids TBD

CD-ROM TBD

Web pages TBD

Streaming Audio Presentation TBD

Specifically Excluded Deliverables

TBD

Project Constraints

Proposed Start April 12, 2006

Proposed Finish May 17, 2006

Requested Finish ?

Cost $ $15,000 (development cost only)

Resources Types Contract Course Developer, R/D, Marketing, Customer Service,

Sales, Operations SME, NLayers development equipment (hardware

software).

Project Assumptions

Internal SME availability.


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NLayers development equipment (hardware software) availability.

Contractor Course Developer availability

Project Phase Descriptions & Completion Table

Course Development ServicesThe Contract Course Developer hired by NLayers will complete the Instructor Guide for the 5-Day

Technology/Product/Solutions learning modules specified in the course outline earlier in this document in

accordance with the phases shown in the table below. Payment by NLayers to the Contract Course

Developer for Instructor Guide module completion will also be accordance to this table:

Services Table

ProjectPhases

Module NameEstimated

CompletionDate

PhaseDevelopment

Fee

1 TRD 2/27/2006NLayersProduct

Overview(Instructor Notes)

InSight

Installation

Process(Instructor Notes)

NLayers

Application

Behavioral

Modeling Engine

(ABME)(Instructor Notes) 4/28/2006 $5,000

2

NLayers J2EE

based Server(Instructor Notes)

Discovering &

Monitoring The

Network Using

InSight(Instructor Notes)

InSight Report

Generation(Instructor Notes) 5/12/2006 $5,000

3Managing InSight(Instructor Notes)

Solving BusinessInitiatives(Instructor Notes)

Active Discovery

Configuration(Instructor Notes)

&NLayers InstructorHandbook 5/29/2006 $5,000


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Handling Changes to Project Scope

All changes to scope will be negotiated between the Contractor Course Developer and management

personnel within NLayers.


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Educational Product Performance EnhancementObjectivesThe following table relates the NLayers Technology/Product/Solution course educational product to

learning objectives. The following definitions apply to the Task Requirement Table:

Feature Identifies the new functionality or capability.

Teach The ability to effectively disseminate information to another to help

bring about measurable improvement in ones ability to perform

specific tasks.

Explain Allows the participant to explain/sale technology concepts, the

device's implementation of the technology, and general functionality

and capabilities of a product.

Install Enables the participant to physically place a device or software into an

environment where it can operate. IE a chassis in a rack, a module in

a chassis, and software onto a system.

Config. Enables the participant to perform a specific sequence of actions that

will result in the product being able to operate in a predetermined

fashion.

Diag. Enables the participant to perform a specific sequence of actions that

helps them to identify common problems. This skill also enables

them to identify and use any helpful utilities that are embedded in the

product itself. The participant must be able to diagnose design issues,

configuration issues, software issues, and hardware issues.

Educational Product Project Learning Modules Content Requirements

This section further clarifies the type and level of content that will be in this training product, as well as

maps each learning module course content to objectives shown above.

Learning Module Name Teach Explain Install Config. Diag.

NLayers Product Overview X X

InSight Installation Process X X X X X

NLayers Application Behavioral Modeling

Engine (ABME)

X X

NLayers J2EE based Server X X

Discovering & Monitoring The Network Using

InSight

X X X X

InSight Report Generation X X X

Managing InSight X X X X

Solving Business Initiatives X X X X X

Active Discovery Configuration X X X X

Instructor Handbook X


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Educational Product Certification RequirementsThis educational product a directly impact on NLayers Sales and Technical certification, and should be

viewed as a preview of topics that will be covered on any associated certification tests.

ReviewersRole Name/Signature

NLayers V.P. Operations Taraneh Derak

V.P. Sales (or Representative) ?

V.P. Marketing (or Representative) ?

Consulting Engineer ?

Software Engineering ?

Hardware Engineering ?

Product Marketing ?

Business Development ?

NLayers Educational Services Otis Millbrook

References

Possible Content Sources

R/D SME, Consulting Engineering, CSO, Business Development, Marketing, Product Marketing, and Sales

Contact List

Name Role

Taraneh Derak NLayers V.P. Operations

Otis Millbrook NLayers Educational Services

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