Christopher D. Wilkerson9 Lambeth Circle Texarkana, Texas 75503Cell: 903-277-9343 - Email: christopher.wilkerson5771@yahoo.com

HUMAN RESOURCES MANAGER with a proven track record in inspiring trust and creating direction among union and non-union employees. Strategic business partner/leader and catalyst for innovative initiatives that address tomorrow’s business challenges of attaining revenue goals, controlling expenses, satisfying customers, and attracting/retaining talent while achieving business and profitability objectives. 

KNOWLEDGE AND EXPERTISE

Strategic Planning/Implementation

Leadership Development Succession Planning Skills Gap Analysis Compensation Management EEO/Regulatory Compliance Health Surveillance

Labor Relations Employee Relations Training/Employee Development Recruitment and Staffing Organization Development/Change HRIS Technology Union Avoidance

PROFESSIONAL EXPERIENCE

Domtar Industries Incorporated April 2012 to PresentManager, H.R. Services – Ashdown, Arkansas

Responsible for the day-to-day management of area human resources programs and functions for approximately 1000 employees.

Develop Company / Union (USW Local 13-1327, 1329 and 1329C) relationships. Grievance Management USW Local 13-1327 – reduced Production grievances by 57%. Conduct investigations and due process meetings within 24 hours of notification of concern. Demonstrate a clear capacity to intervene and reinforce positive safety performance. Create and maintain policies that represent the Mill’s business needs utilizing the

Management of Change process. Recruit, hire and retain the best fit candidates for the Mill: Hourly, Salary, Entry Level

Engineer (ELE) and Co-op. Interpret contract language, Mill policies and regulatory issues to employees, Supervisors and

Managers. Ensure the Competitive Improvement Concept is adhered to and benefits sustained. Coordinate implementation and track cost neutrality of 12-Hour Shift Rotation Schedule. Collaborate with Human Resources Manager to ensure all Human Resources Regulatory

Training is available and communicated: EEOC, FMLA, EAP. Lead and support safety initiatives to drive towards zero recordable injuries.

ADA Carbon Solutions (Red River), LLC January 2010 to April 2012Human Resources Manager – Coushatta, Louisiana and Natchitoches, Louisiana

Complete strategic planning, leadership and operating management responsibility for all Human Resources activities for start-up company with two (2) manufacturing locations.

Successfully implemented and directed new Performance Management program achieving 100% on-time Performance Appraisals.

Maintained and monitored human resources related metrics to identify trends impacting production and partner with Management to implement effective intervening strategies.

Created and supported strategic training and organizational development plans to meet personal, professional and organizational needs of company and employees.

Recommended and maintained organizational structure and staffing levels sufficient to accomplish company goals and objectives.

Created strategic recruitment and selection plans. Effectively managed compensation programs to ensure regulatory compliance and

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competitive salary levels. Coached staff members individually, helping them to identify and overcome barriers to their

success. Mediated workplace disputes as required. Implemented employee survey process: administered survey; assisted managers with report

interpretation and feedback sessions; shared results with employees; identified and implemented effective action plans; and tracked progress to plan.

Served as an employee champion to ensure processes and relationships are fair and equitable and deliver communication and support systems to ensure all employees are fully engaged in the business and are fully committed to its success.

Partnered with Health and Safety Manager to develop Drug and Alcohol Testing Policies and Procedures.

Active member of Safety Committee Organization (SCO). Served as backup to the Health and Safety Manager.

Reckitt Benckiser August 2008 to January 2010Human Resources Manager – Brandon, Mississippi

Developed and implemented a Plant Human Resources strategy that was aligned with the Regional & Global Human Resources strategies.

Participated in Supply Human Resources initiatives with other Plant Human Resources Managers.

Proactively led all people management processes for Supply function (e.g. hiring, training, compensation and benefits, promotions, Human Resources communications etc.).

Managed Administrative Budget - $3.2 million, which included Personal Protective Equipment usage and product evaluation to ensure compliance with ANSI standards.

Effectively administered incentive plans to deliver value in and cost out. Coordinated training and development planning and implementation that supported real business

needs. Worked closely with Operations Manager to identify training skills gaps and implemented

training to close gaps. Ensured that the business was developing a strong bench of talent for local and international

opportunities. Facilitated monthly Round Table meetings with hourly employees, Plant Manager and rotating

member of Senior Leadership Team to increase and improve communication. Investigate business issues in an appropriate manner including employee complaints, harassment

claims, EEOC issues, FMLA issues and manage FLSA guidelines. Reviewed employee survey and led plan to address areas that needed improvement. Created an Employee Handbook and communicated to all employees. Administered Wellness/Fitness Program that offered employees reimbursement of fitness center

fees for attending at least seven (7) times in a month. Managed Workers’ Compensation claims. Led Health Surveillance programs to ensure plant was compliant with federal regulations and

Reckitt Benckiser standards.

Campbell Soup Company July 2006 to August 2008Human Resources Generalist – Paris, Texas

Responsible for the day-to-day management of area human resources programs and functions for approximately 105 salaried and 700 hourly (union and non-union) employees.

Managed employee records and information including specifics related to: compensation, benefits, tax data, attendance, performance reviews and evaluations.

Developed Company / Union (UFCW Local 540) relationships.  Managed the recruiting of temporary and full-time employees (hourly and salaried). Partnered with department managers to develop staffing strategies that promote inclusion,

retention, growth and development.

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Worked closely with Employee Relations Manager and Safety Director to hold monthly Safety/Employee Relations meetings for all Supervisors and Union Stewards.

Conducted incident investigations. Responsible for the interpretation, application and administration of the Rules for Personal

Conduct. Investigate business issues in an appropriate manner including employee complaints, harassment

claims, EEOC issues, FMLA issues and manage FLSA guidelines. Executed annual benefits enrollment. Active member of Diversity Advisory Council. 

Lamar County Head Start (Paris I.S.D.) July 2000 to July 2006Parent Involvement Specialist – Paris, Texas     

Planned, coordinated and implemented all parent involvement activities in accordance with the National Head Start Association (NHSA) performance standards and procedures.

Provided outreach and recruitment activities to reach eligible children and families in Lamar County.

Recruited and trained volunteers to assist with school and community projects. Managed budget for parent involvement activities. Conducted training for Lamar County Head Start Policy Council (governing board for

Head Start) on the importance of their role in program governance. Developed and maintained good community relationships. Attended and participated in trainings, staff meetings, program committees, community

committees and professional development activities as assigned.

EDUCATION

Texas A&M University – Commerce, TexasBachelor of Business Administration in Human Resources Management

PROFESSIONAL DEVELOPMENT

Society for Human Resource Management (SHRM) Member OSHA 501 (Voluntary Compliance Outreach) Instructional System Design (ADDIE Process) Wolf Institute of Legal Training (Employment Law 101) Development Dimensions International (DDI) Certified Facilitator Leadership Lamar County OSHA 10-hour OSHA 30-hour Improving My Supervisory Performance – Supervisor Leadership NFPA 70E Arc Flash Incident Command System STOP for Each Other Implementation Assistance Workshop (IAW) Nowlin Selection System for Operator and Maintenance Positions The 5 Levels of Leadership Federal Mediation and Conciliation Services (FMCS) Workshops

o I. Supervisor / Steward Training o II. Grievance Process: Complaint to Arbitration o III. Interpersonal Skills: Attitude Says It All

Little River Leadership Software: MS Office Suite, ADP, PeopleSoft, TotalHR, Kronos, Paychex, Taleo, WorkSight,

WorkForce, SAP.

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