CDW Lync Presentation

35
800.800.4239 | CDW.com/PeopleWhoGetIT MICROSOFT LYNC Andrew Hunkins CDW Technical Specialist

Transcript of CDW Lync Presentation

Page 1: CDW Lync Presentation

800.800.4239 | CDW.com/PeopleWhoGetIT

MICROSOFT LYNC

Andrew Hunkins

CDW Technical Specialist

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What is Unified

Communications

?

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Reduce Infrastructure

Cost and Complexity

Improve User Experience

and Productivity

Unified Communications

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• Old phone systems are complicated and expensive to maintain and upgrade.

REDUCE INFRASTRUCTURE COST AND COMPLEXITY

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A BRIEF HISTORY

REDUCE VOICE COMMUNICATIONS COST AND COMPLEXITY

Digital

• 2 wires to the desktop

• Managed network

• Dial the phone

VoIP

• 1 wire to the desktop

• Managed network

• Dial the phone

Software Based Communications

• Mobile

• Unmanaged network

• Unified User Experience

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IT’S A PROCESS

INFRASTRUCTURE SIMPLIFICATION

Voice Mail

Call Center

PBX (Phone)

Audio Conference

Web Conference

Video Conference

E-mail & Instant Messaging

Common Network, E-mail & Calendaring

Unified User Experience

Separate Network Separate User Authentication Separate Administration Separate Storage

Common Communications Foundation Standard Application Architecture Central Administration & Policy Control Common Storage

Separa

te M

anagem

ent

Com

mon M

anagem

ent

Confe

rencin

g

Conta

ct

Cente

r

Tele

phony

Insta

nt

Messagin

g

& P

resence

Unifie

d M

essagin

g

Voic

e

Data

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• Modern UC is easier to manage. It costs less because:

» A common process can be used for storage, backup and administration

» All systems are on one network

LEVERAGE THE CONVERGED INFRASTRUCTURE

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Authentication

Administration

Storage

Compliance

Audio Conferencing

E-mail and Calendaring

Web Conferencing Telephony

Video Conferencing Voicemail

Instant Messaging

IT’S A PROCESS

TRADITIONAL USER EXPERIENCE

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Telephony and

Voicemail

Instant Messaging

E-mail/ Calendaring

Unified Conferencing: Audio, Video,

Web

UNIFIED USER EXPERIENCE

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• A 53% improvement in customer service

• A 49% improvement in workforce productivity

• The ability to contact an employee within 10 minutes

Source: Aberdeen Group: Improve Customer Satisfaction and Workforce Productivity, May 2010

ENABLE PEOPLE TO COMMUNICATE MORE EFFECTIVELY

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Source: Anywhere Enterprise—large 2008 U.S. Fixed Mobile Convergence/IP Communications Survey

ENTERPRISE ADOPTION

19%

23%

28%

32%

38%

40%

41%

41%

44%

47%

48%

53%

59%

71%

74%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Speech-recognition applications

Other presence-based applications

Telepresence

Desktop applications with voice or communications integrated…

Mobile phone integration

Location-based services

Softphones

Desktop video conferencing

VoiP applications running on an IP phone

Telecommuter solutions

Corporate instant messenger

Unified messaging

Room-based video conferencing

Web conferencing

In-house audio conferencing

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INTRODUCING

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•Lync Phone

•Lync Conferencing & Collaboration

•Lync Instant Messaging

and Presence

•Exchange Unified Messaging

Voice Mail

•Exchange Email and Calendar

•Active Directory Identity

•Switching and Routing Network

MICROSOFT UNIFIED COMMUNICATIONS

Unified User

Experience

Common Foundation

Office 365

Office 365

Office 365

Office 365

CDW

Office 365

CDW

CDW

CDW

CDW

CDW

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LYNC – A LONG HISTORY

Live Communications Server (2005)

Office Communications Server 2007

Office Communications Server 2007 R2

Lync Server 2010

• Basic presence

• Office integration

• Public IM

connectivity

• Basic collaboration

• Remote call control

• Secure

communications

• “Anywhere Access”

• IM & Rich Presence

• Desktop integration

• Voice features for

mobile workers

• Unified messaging

with Exchange 2007

• Audio and video

conferencing

• Web conferencing

(LiveMeeting client

• Desktop sharing

• Dial-in audio

conferencing

• Higher resolution

video

• Single Number

reach

• Attendant Console

• Response Groups

• SIP Trunking

• Integrated

conferencing

experience

• Enhanced 9-1-1

• Survivable Branch

Appliances

• Call Admission

Control

• Lower cost phones

• Call Park, Malicious

Call Trace, etc.

• Additional data

center survivability

options

LCS OCS OCS R2 Lync

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and and and

LYNC 2010 WORKLOADS

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and and and

LYNC 2010 WORKLOADS

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IM & PRESENCE

Find and connect with

the right people

People Search Skill Search

Stay connected with your network

Unified Contact Store

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CONFERENCING, COLLABORATION & VIDEO

Application Features

• Audio Conferencing

• Video Conferencing

• Web Conferencing

• Application Sharing

• Desktop Sharing

Deployment Models

• On Premise » Smaller conferences 4-12* people

» Frequent

» Mix of internal and external users

• Cloud / Hosted » Large conferences with 100s of

participants

» Infrequent

» Usually 100% internal (e.g. CEO presenting to all employees) or 99% external (e.g. webinar)

» Conference facilitation features

*Lync supports up to 250 participants per conference

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LYNC ENTERPRISE VOICE

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Dial pad interface Transfer calls to a

mobile device Click to call from

a PC

CLICK TO CALL VIA VOIP

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LYNC SERVER 2010 DELIVERS ON CRITICAL VOICE FEATURES

• Enhanced 9-1-1

• Survivable branch appliances

• Call admission control

• Additional data center survivability options

• Integrated conferencing experience

• Call park and malicious call trace

• More options for devices (including lower cost)

Enterprise Ready Voice

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AFFORDABLE IP PHONES

Aastra 6725 iP

Polycom CX700

Polycom CX500 Aastra 6721 iP

Polycom CX600

Polycom CX3000

Microsoft® Lync

OPTIMIZED FOR

MS

RP

$850+

$200-300

$100-200

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iPhone & iPad

Blackberry Android Windows Phone 7

Nokia

LYNC MOBILE

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SOFTWARE BASED COMMUNICATIONS

• 3 Screens

» PC

» Mobile device(s)

» Browser

• Cloud on YOUR terms

» On Premise

» Public Cloud

» Private Cloud

• Integration across entire desktop & cloud

» SharePoint mySite ≈ Facebook for the enterprise

» Lync Activity Feed ≈ Twitter for the enterprise

» Social Network connectivity

• Controlled, Managed, Secured, Architected

• Optimized for “unmanaged networks”

KEY CONCEPTS FROM MICROSOFT

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LET’S GET

TACTICAL

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SMALL REFERENCE ARCHITECTURE

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LARGE REFERENCE ARCHITECTURE

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Enhance – with IM & Presence

Add – Conferencing & Collaboration

Replace – with Enterprise Voice

EXISTING PBX OR IP-PBX?

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LYNC LICENSING USING MSRP PRICING

$31

$699

$3,343

Lync Standard CAL (Required) Instant Messaging & Presence

$31

Lync Enterprise CAL (Additive)

Audio, Video, and Web Conferencing $107

Lync Plus CAL (Additive) Enterprise Voice Telephony

$107

Unites voice, IM, audio, video, and Web conferencing into one application, enabling collaborative, engaging, and accessible interactions from virtually anywhere!

Provides highly secure and reliable system with easy management tools and lower cost of ownership for IT professionals.

Provides highly secure and reliable system with easy management tools and lower cost of ownership along with high availability and resiliency.

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SERVICE OFFERINGS

Strategic Briefing

Proof of Concept

Pilot

Full Life Cycle Deployment

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Packaged Custom Recommended P.O.C.

PILOT DEPLOYMENT OPTIONS

CDW

•Analysis

•Design

CDW •Deployment Planning

CDW •Pilot

CDW •Deployment CDW

•Analysis

•Design

CDW

•Deployment Planning

CDW •Pilot

CDW

•Analysis

•Design

CDW •Deployment Planning

You •Deployment

CDW •Pilot

You •Deployment

You •Pilot

CDW •Packaged Design

CDW •Deployment

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• 100 User PBX Replacement Pilot » No Edge, No E911, No Design Options

» 90 Day Trial Licensing

» 15 Free end point promotion ends June 30, 2012 and requires the purchase of the other endpoints.

KICKSTART 100

Component Estimated Price

Servers (Lync Server, Monitoring Server, Exchange Unified Messaging Server)

3 HP DL120, Quad Core, 3.1 GHz, 8GB Memory, 160GB Storage RAID 1

$7,575

Gateway

1 AudioCodes Mediant 800, Single Span VOIP gateway, SBA

$3,090

Endpoints

25 IP desk phones (with power kits)

10 USB desk phones

25 USB wired monaural headsets, (ear-bud/ear-hook)

25 USB wired monaural headsets (on the ear/over the head)

8 USB wired binaural headsets (on the ear/over the head)

2 USB wired speakerphones

2 USB/Bluetooth wireless headsets

3 USB/DECT wireless headsets

$10,335

Professional Services $19,000

Total $40,000

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KickStart is an accelerated pilot narrowly focused on the goal of utilizing Lync Server 2010 as a PBX replacement. This is a turn key solution to provide Instant Messaging, Presence and Voice capabilities to a Pilot group of 100 users. The Kickstart allows customers to evaluate the Lync Enterprise Voice end-user experience without the upfront overhead of a full design workshop.

• Three HP servers

• One AudioCodes Mediant 800 Gateway

• 25 IP Handsets and 10 USB Handsets

• 65 Assorted Wired and Wireless headsets and speakerphones

• Two week implementation and pilot service

LYNC 2010 VOICE KICKSTART 100 INSTANT MESSAGING, PRESENCE AND ENTERPRISE VOICE

Assessment Planning System Design

Migration Design

Deployment Planning

Pilot Deployment

Offering Details

Timeline

10 Days (Implementation & Pilot)

Deliverables

• Architecture Diagram

• KickStart infrastructure

Pricing

$40,000 Services and Hardware

Benefits

• Leverages CDW’s expert skills and extensive experience with previous customer deployments of Lync Server 2010.

• Pilot implementation of 100 users

• Allow Pilot users to evaluate the Lync Enterprise Voice end-user experience

The KickStart is an accelerated pilot with minimal design decisions.

By implementing a predefined architecture it is possible to greatly

accelerate the deployment process. The engagement will begin with

an overview of the Lync infrastructure then proceed directly into

implementation and pilot.

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• Microsoft Gold Certified Partner

• LAR and NSI Partner

• Unified Communications Competency - Silver and Gold

• 2010 & 2011 Microsoft Worldwide LAR Partner of the Year Award Winner

• 2011 Microsoft Operational Excellence Award

• 2011 Microsoft Windows Solutions Incentive Partner of the Year

• 2011 Microsoft Education Partner of the Year (CDW•G)

• 2011 Microsoft Finalist Desktop Partner of the Year

• 2011 Microsoft Finalist Online Services Commercial Partner of the Year

• 2011 Microsoft Finalist Unified Communications Market Acceleration Partner of the Year

PARTNERSHIP & COMPETENCIES

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• 1936 Select Plus, #1 in United States

• 8036 Open Value, #1 in United States

• 2500 Corporate Enterprise Agreements (EA), #1 in United States

• 489 Net New Enterprise Agreements, #1 Worldwide

• 90 ECIs (Virtualization), #1 Worldwide

• 243 EAPs (Application Platform), #1 Worldwide

• 524 BPOS customers, 106k seats, #1 Worldwide

• CDW is #1 in EA, with over 20,000 Select and Open Agreements managed

WHY WE WON IN 2011

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800.800.4239 | CDW.com/PeopleWhoGetIT

ANDREW HUNKINS

[email protected] 800.800.4239 | CDW.com/peoplewhogetit