CDW Lync Presentation
Transcript of CDW Lync Presentation
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MICROSOFT LYNC
Andrew Hunkins
CDW Technical Specialist
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What is Unified
Communications
?
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Reduce Infrastructure
Cost and Complexity
Improve User Experience
and Productivity
Unified Communications
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• Old phone systems are complicated and expensive to maintain and upgrade.
REDUCE INFRASTRUCTURE COST AND COMPLEXITY
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A BRIEF HISTORY
REDUCE VOICE COMMUNICATIONS COST AND COMPLEXITY
Digital
• 2 wires to the desktop
• Managed network
• Dial the phone
VoIP
• 1 wire to the desktop
• Managed network
• Dial the phone
Software Based Communications
• Mobile
• Unmanaged network
• Unified User Experience
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IT’S A PROCESS
INFRASTRUCTURE SIMPLIFICATION
Voice Mail
Call Center
PBX (Phone)
Audio Conference
Web Conference
Video Conference
E-mail & Instant Messaging
Common Network, E-mail & Calendaring
Unified User Experience
Separate Network Separate User Authentication Separate Administration Separate Storage
Common Communications Foundation Standard Application Architecture Central Administration & Policy Control Common Storage
Separa
te M
anagem
ent
Com
mon M
anagem
ent
Confe
rencin
g
Conta
ct
Cente
r
Tele
phony
Insta
nt
Messagin
g
& P
resence
Unifie
d M
essagin
g
Voic
e
Data
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• Modern UC is easier to manage. It costs less because:
» A common process can be used for storage, backup and administration
» All systems are on one network
LEVERAGE THE CONVERGED INFRASTRUCTURE
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Authentication
Administration
Storage
Compliance
Audio Conferencing
E-mail and Calendaring
Web Conferencing Telephony
Video Conferencing Voicemail
Instant Messaging
IT’S A PROCESS
TRADITIONAL USER EXPERIENCE
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Telephony and
Voicemail
Instant Messaging
E-mail/ Calendaring
Unified Conferencing: Audio, Video,
Web
UNIFIED USER EXPERIENCE
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• A 53% improvement in customer service
• A 49% improvement in workforce productivity
• The ability to contact an employee within 10 minutes
Source: Aberdeen Group: Improve Customer Satisfaction and Workforce Productivity, May 2010
ENABLE PEOPLE TO COMMUNICATE MORE EFFECTIVELY
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Source: Anywhere Enterprise—large 2008 U.S. Fixed Mobile Convergence/IP Communications Survey
ENTERPRISE ADOPTION
19%
23%
28%
32%
38%
40%
41%
41%
44%
47%
48%
53%
59%
71%
74%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Speech-recognition applications
Other presence-based applications
Telepresence
Desktop applications with voice or communications integrated…
Mobile phone integration
Location-based services
Softphones
Desktop video conferencing
VoiP applications running on an IP phone
Telecommuter solutions
Corporate instant messenger
Unified messaging
Room-based video conferencing
Web conferencing
In-house audio conferencing
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INTRODUCING
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•Lync Phone
•Lync Conferencing & Collaboration
•Lync Instant Messaging
and Presence
•Exchange Unified Messaging
Voice Mail
•Exchange Email and Calendar
•Active Directory Identity
•Switching and Routing Network
MICROSOFT UNIFIED COMMUNICATIONS
Unified User
Experience
Common Foundation
Office 365
Office 365
Office 365
Office 365
CDW
Office 365
CDW
CDW
CDW
CDW
CDW
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LYNC – A LONG HISTORY
Live Communications Server (2005)
Office Communications Server 2007
Office Communications Server 2007 R2
Lync Server 2010
• Basic presence
• Office integration
• Public IM
connectivity
• Basic collaboration
• Remote call control
• Secure
communications
• “Anywhere Access”
• IM & Rich Presence
• Desktop integration
• Voice features for
mobile workers
• Unified messaging
with Exchange 2007
• Audio and video
conferencing
• Web conferencing
(LiveMeeting client
• Desktop sharing
• Dial-in audio
conferencing
• Higher resolution
video
• Single Number
reach
• Attendant Console
• Response Groups
• SIP Trunking
• Integrated
conferencing
experience
• Enhanced 9-1-1
• Survivable Branch
Appliances
• Call Admission
Control
• Lower cost phones
• Call Park, Malicious
Call Trace, etc.
• Additional data
center survivability
options
LCS OCS OCS R2 Lync
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and and and
LYNC 2010 WORKLOADS
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and and and
LYNC 2010 WORKLOADS
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IM & PRESENCE
Find and connect with
the right people
People Search Skill Search
Stay connected with your network
Unified Contact Store
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CONFERENCING, COLLABORATION & VIDEO
Application Features
• Audio Conferencing
• Video Conferencing
• Web Conferencing
• Application Sharing
• Desktop Sharing
Deployment Models
• On Premise » Smaller conferences 4-12* people
» Frequent
» Mix of internal and external users
• Cloud / Hosted » Large conferences with 100s of
participants
» Infrequent
» Usually 100% internal (e.g. CEO presenting to all employees) or 99% external (e.g. webinar)
» Conference facilitation features
*Lync supports up to 250 participants per conference
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LYNC ENTERPRISE VOICE
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Dial pad interface Transfer calls to a
mobile device Click to call from
a PC
CLICK TO CALL VIA VOIP
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LYNC SERVER 2010 DELIVERS ON CRITICAL VOICE FEATURES
• Enhanced 9-1-1
• Survivable branch appliances
• Call admission control
• Additional data center survivability options
• Integrated conferencing experience
• Call park and malicious call trace
• More options for devices (including lower cost)
Enterprise Ready Voice
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AFFORDABLE IP PHONES
Aastra 6725 iP
Polycom CX700
Polycom CX500 Aastra 6721 iP
Polycom CX600
Polycom CX3000
Microsoft® Lync
OPTIMIZED FOR
MS
RP
$850+
$200-300
$100-200
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iPhone & iPad
Blackberry Android Windows Phone 7
Nokia
LYNC MOBILE
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SOFTWARE BASED COMMUNICATIONS
• 3 Screens
» PC
» Mobile device(s)
» Browser
• Cloud on YOUR terms
» On Premise
» Public Cloud
» Private Cloud
• Integration across entire desktop & cloud
» SharePoint mySite ≈ Facebook for the enterprise
» Lync Activity Feed ≈ Twitter for the enterprise
» Social Network connectivity
• Controlled, Managed, Secured, Architected
• Optimized for “unmanaged networks”
KEY CONCEPTS FROM MICROSOFT
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LET’S GET
TACTICAL
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SMALL REFERENCE ARCHITECTURE
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LARGE REFERENCE ARCHITECTURE
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Enhance – with IM & Presence
Add – Conferencing & Collaboration
Replace – with Enterprise Voice
EXISTING PBX OR IP-PBX?
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LYNC LICENSING USING MSRP PRICING
$31
$699
$3,343
Lync Standard CAL (Required) Instant Messaging & Presence
$31
Lync Enterprise CAL (Additive)
Audio, Video, and Web Conferencing $107
Lync Plus CAL (Additive) Enterprise Voice Telephony
$107
Unites voice, IM, audio, video, and Web conferencing into one application, enabling collaborative, engaging, and accessible interactions from virtually anywhere!
Provides highly secure and reliable system with easy management tools and lower cost of ownership for IT professionals.
Provides highly secure and reliable system with easy management tools and lower cost of ownership along with high availability and resiliency.
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SERVICE OFFERINGS
Strategic Briefing
Proof of Concept
Pilot
Full Life Cycle Deployment
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Packaged Custom Recommended P.O.C.
PILOT DEPLOYMENT OPTIONS
CDW
•Analysis
•Design
CDW •Deployment Planning
CDW •Pilot
CDW •Deployment CDW
•Analysis
•Design
CDW
•Deployment Planning
CDW •Pilot
CDW
•Analysis
•Design
CDW •Deployment Planning
You •Deployment
CDW •Pilot
You •Deployment
You •Pilot
CDW •Packaged Design
CDW •Deployment
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• 100 User PBX Replacement Pilot » No Edge, No E911, No Design Options
» 90 Day Trial Licensing
» 15 Free end point promotion ends June 30, 2012 and requires the purchase of the other endpoints.
KICKSTART 100
Component Estimated Price
Servers (Lync Server, Monitoring Server, Exchange Unified Messaging Server)
3 HP DL120, Quad Core, 3.1 GHz, 8GB Memory, 160GB Storage RAID 1
$7,575
Gateway
1 AudioCodes Mediant 800, Single Span VOIP gateway, SBA
$3,090
Endpoints
25 IP desk phones (with power kits)
10 USB desk phones
25 USB wired monaural headsets, (ear-bud/ear-hook)
25 USB wired monaural headsets (on the ear/over the head)
8 USB wired binaural headsets (on the ear/over the head)
2 USB wired speakerphones
2 USB/Bluetooth wireless headsets
3 USB/DECT wireless headsets
$10,335
Professional Services $19,000
Total $40,000
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KickStart is an accelerated pilot narrowly focused on the goal of utilizing Lync Server 2010 as a PBX replacement. This is a turn key solution to provide Instant Messaging, Presence and Voice capabilities to a Pilot group of 100 users. The Kickstart allows customers to evaluate the Lync Enterprise Voice end-user experience without the upfront overhead of a full design workshop.
• Three HP servers
• One AudioCodes Mediant 800 Gateway
• 25 IP Handsets and 10 USB Handsets
• 65 Assorted Wired and Wireless headsets and speakerphones
• Two week implementation and pilot service
LYNC 2010 VOICE KICKSTART 100 INSTANT MESSAGING, PRESENCE AND ENTERPRISE VOICE
Assessment Planning System Design
Migration Design
Deployment Planning
Pilot Deployment
Offering Details
Timeline
10 Days (Implementation & Pilot)
Deliverables
• Architecture Diagram
• KickStart infrastructure
Pricing
$40,000 Services and Hardware
Benefits
• Leverages CDW’s expert skills and extensive experience with previous customer deployments of Lync Server 2010.
• Pilot implementation of 100 users
• Allow Pilot users to evaluate the Lync Enterprise Voice end-user experience
The KickStart is an accelerated pilot with minimal design decisions.
By implementing a predefined architecture it is possible to greatly
accelerate the deployment process. The engagement will begin with
an overview of the Lync infrastructure then proceed directly into
implementation and pilot.
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• Microsoft Gold Certified Partner
• LAR and NSI Partner
• Unified Communications Competency - Silver and Gold
• 2010 & 2011 Microsoft Worldwide LAR Partner of the Year Award Winner
• 2011 Microsoft Operational Excellence Award
• 2011 Microsoft Windows Solutions Incentive Partner of the Year
• 2011 Microsoft Education Partner of the Year (CDW•G)
• 2011 Microsoft Finalist Desktop Partner of the Year
• 2011 Microsoft Finalist Online Services Commercial Partner of the Year
• 2011 Microsoft Finalist Unified Communications Market Acceleration Partner of the Year
PARTNERSHIP & COMPETENCIES
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• 1936 Select Plus, #1 in United States
• 8036 Open Value, #1 in United States
• 2500 Corporate Enterprise Agreements (EA), #1 in United States
• 489 Net New Enterprise Agreements, #1 Worldwide
• 90 ECIs (Virtualization), #1 Worldwide
• 243 EAPs (Application Platform), #1 Worldwide
• 524 BPOS customers, 106k seats, #1 Worldwide
• CDW is #1 in EA, with over 20,000 Select and Open Agreements managed
WHY WE WON IN 2011
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ANDREW HUNKINS
[email protected] 800.800.4239 | CDW.com/peoplewhogetit