ISO Quality Standard 9000

Quality Standard ISO 9000

Quality Management SystemA quality management system (QMS) defines and establishes an organization's quality policy and objectives. It also allows an organization to document and implement the procedures needed to attain these goals. A properly implemented QMS ensures that procedures are carried out regularly that problems can be identified and resolved, and that the organization can continuously review and improve its procedures, products and services. It is a mechanism for maintaining and improving the quality of products or services so that they consistently meet or exceed the customer's implied or stated needs and fulfill their quality objectivesIntroduction to ISO 9000The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting code of conduct and regulatory requirements.ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. International standards promote international trade by providing one consistent set of requirements recognized around the world.

ISO 9000 can help a company satisfy its customers, meet regulatory requirements and achieve continual improvement. It provides the base level of a quality system, not a complete guarantee of quality.

Originally published in 1987 by the International Organization for Standard (ISO), a specialized international agency for standard composed of the national standards bodies of 90 countries.

Eight Quality Management PrinciplesISO 9000 SeriesISO 9000 and ISO 9004 are guidance standards. They describe what is necessary to accomplish the requirements outlined in standards 9001, 9002 or 9003.AdvantagesQuality is maintained, ISO registration also has a significant bearing on market credibility as well.Opportunity to compete with larger companies, More time spent on customer focus, Confirmation that your company is committed to quality, May facilitate trade and increased market opportunities, Can increase customer confidence and satisfaction.ClausesThe requirements of the standard are specified in following clauses of the standard:

Real World ExamplesFedExs worldwide ISO 9001 certification gives us a competitive advantage in the global market-place, especially as more countries adopt ISO standards-FedEx Chairman and CEO Frederick W. Smith11FedExs worldwide ISO 9001 certification gives us a competitive advantage in the global market-place, especially as more countries adopt ISO standards Frederick W. Smith, Chairman and CEO, Federal Express, USA, in ISO 9000 News article, FedEx goes global with ISO 9000.ISO 14000 Standards

INTRODUCTION:

ISO 14000 is concerned with environmental management.

Worlds first series of internationally accepted standards of environmental management system.

Guide to Environmental Management Principles, Systems and Supporting techniques.

Voluntary standards that will lead to the common worldwide approach to environmental management systems.

13Environmental Management Systems (EMS)

ENVIRONMENTAL MANAGEMENT SYSTEMS:EMS is a method of going about your business while managing environmental risks.

Provides order and consistency to the organization.

Involves incorporating environmentally responsible practices into everyday business processes.

Recognizes and controls environmental risks while creating measurable improvements in performance.

15ISO 14001 CERTIFICATION PROCESS:Preliminary assessmentDocument reviewInitial assessmentMain assessmentCertification/registration.Surveillance

16Environmental labellingEnvironmental audit

ENVIRONMENTAL POLICIES OF SOME COMPANIES: L&TASHOK LEYLANDBILTTOYOTA KIRLOSKARNIPPON TOYOTA MOOPEN MOTOR PVT.

19ASHOK LEYLAND

We, at Ashok Leyland are committed to preserving the environment through a comprehensive environmental policy and a proactive approach in planning and executing our manufacturing and service activities.

20TOYOTA KIRLOSKAR

To conserve natural resources.Training and awareness to employees.Green belt development.

NIPPON TOYOTA MOOPEN MOTOR PVT, COCHIN :

As a good corporate citizen, Nippon Toyota is committed towards protection of environment by minimizing our impact on the environment through pollution prevention, consideration of natural resources and continual improvement.

21Types of documents:"ISO 14000 series of environmental management system standards collectively represent a series of generic AND voluntary environment-related documents, released by ISO, Geneva.

These documents fall into two categories: Guidance (descriptive) Specification (prescriptive) Components of ISO 14000Organizational Evaluation Environmental Management Systems (EMS) Environmental Auditing (EA) Environmental Performance Evaluation (EPE)

Product Evaluation Environmental Labeling (EL) Life-Cycle Assessment (LCA) Environmental Aspects in Product Standards (EAPS) Market Drivers

Europe requires ISO 14000 as a part of doing business. agencies (eg. USDoD, USDoE) have hinted requiring ISO 14000 a prequalification criterion for the award of contracts.

Regulatory agencies (viz., USEPA) considering reducing reporting requirements for certified companies

Community awareness, demand for "clean AND green" image AND rapport

Customer beginning to screen suppliers by environmental performance Why Co. Adopt ISO 14000Environmental Aspects: Things to ConsiderRequirementsTechnicalEnvironmental LevelCustomersProcessAirLegislationStorageWaterSite/Plant

Permits

TransferWasteDepartment Banks/Insurance

TransportSoil & GroundwaterInstallation/Equipment

Complaints

UtilitiesEnergy Consumption

Subcontractor/Supplier

Corporate & Policy Guidelines

ProductNuisance External Safety

Case Study: Honeywell Inc

Honeywell has been aggressive in their efforts to improve environmental performance. These efforts include the following areas:

Reducing environmental releases Managing Wastes Eliminating Ozone-Depleting Chemicals Saving energy Green Lights Program Energy Star Buildings Program

Thank you - Presented byHimanshu singhHemend chandranKhan abdul RahimManoj kSandeep kSunitha gKritika sDilli kdevaraj