ISO 9000 and 14000 Public Awareness and Information Session 22 February 2006 Owen Glave, MBA-TQM.

ISO 9000 and 14000ISO 9000 and 14000

Public Awareness and Information Public Awareness and Information SessionSession

22 February 200622 February 2006Owen Glave, MBA-TQMOwen Glave, MBA-TQM

22 February 200622 February 2006 Owen GlaveOwen Glave

BackgroundBackground• ISO WAS FORMED FEBRUARY 23, ISO WAS FORMED FEBRUARY 23,

1947 IN GENEVA1947 IN GENEVA

• FIRST FAMILY OF QUALITY STANDARD FIRST FAMILY OF QUALITY STANDARD RELEASED 1987RELEASED 1987

• FIRST ENVIRONMENTAL STANDARD FIRST ENVIRONMENTAL STANDARD RELEASED IN 1996RELEASED IN 1996


STANDARD BODIESSTANDARD BODIES

• 154 COUNTRIES154 COUNTRIES

• Bureau of Bureau of Standards JamaicaStandards Jamaica


PURPOSEPURPOSE

• Facilitate harmonization of standardsFacilitate harmonization of standards

• Single set of standards that people Single set of standards that people everywhere would recognize and respect.everywhere would recognize and respect.


What is ISO 9000?What is ISO 9000?

• Primarily concerned with Quality ManagementPrimarily concerned with Quality Management

• Achieve Customer Satisfaction and continual Achieve Customer Satisfaction and continual improvementimprovement

• ISO 9001:2000 is the actual specification for ISO 9001:2000 is the actual specification for QMS. It can be used irrespective of size or type QMS. It can be used irrespective of size or type of organizationof organization


What is ISO 14000?What is ISO 14000?

• Primarily concerned with Environmental Primarily concerned with Environmental ManagementManagement

• Minimize harmful effects on the Minimize harmful effects on the environmentenvironment

• Continual Improvement of environmental Continual Improvement of environmental performanceperformance


ISO 9001:2000 and 14001:2004 apply ISO 9001:2000 and 14001:2004 apply to all types of organizations to all types of organizations

• ManufacturingManufacturing Processing Processing

• ServiceService Shipping Shipping

• EnergyEnergy TelecommunicationsTelecommunications

• Food processingFood processing AgricultureAgriculture

• GovernmentGovernment EducationEducation

• TourismTourism CommerceCommerce


Why is ISO 9001:2000/14001:2004 Why is ISO 9001:2000/14001:2004 Important?Important?

• It is important because it is recognized It is important because it is recognized internationally and utilized in over 154 internationally and utilized in over 154 countriescountries

• It is important because it is It is important because it is system system oriented and allows for greater efficiencyoriented and allows for greater efficiency. .


QUALITY MANAGEMENT PRINCIPLESQUALITY MANAGEMENT PRINCIPLES

• Customer focused organizationCustomer focused organization

• LeadershipLeadership

• Involvement of PeopleInvolvement of People

• Process approachProcess approach

• System approach to managementSystem approach to management

• Continual ImprovementContinual Improvement

• Factual approach to decision makingFactual approach to decision making

• Mutually beneficial supplier relationshipsMutually beneficial supplier relationships


Do I need ISO 9001?Do I need ISO 9001?

• Need to control or improve the quality of Need to control or improve the quality of your product or services. your product or services.

• Fulfill Customers’ expectation Fulfill Customers’ expectation • Mandatory (For trade).Mandatory (For trade). • Need to access international marketsNeed to access international markets• Implement more efficient process and Implement more efficient process and

proceduresprocedures• More involvement and empowerment of More involvement and empowerment of

employeesemployees


Step by Step Approach to Step by Step Approach to ISO 9000?ISO 9000?Management ResponsibilityManagement Responsibility

- Establish a Quality Policy- Establish a Quality Policy- All employees must understand the Quality - All employees must understand the Quality

PolicyPolicy- Provide Focus- Provide Focus- Needs to be measurable- Needs to be measurable- Commitment to Quality (written)- Commitment to Quality (written)- Management commitment should be visible and - Management commitment should be visible and activeactive


Step by Step Approach to Step by Step Approach to ISO 9000?ISO 9000?

Management ResponsibilityManagement Responsibility

- Decide on actions for improvement- Decide on actions for improvement

- Review System periodically- Review System periodically

- Ensure Focus on Customer - Ensure Focus on Customer Requirements Requirements

- Ensure Appropriate processes are - Ensure Appropriate processes are implementedimplemented



Resource ManagementResource Management

- Competence Awareness and Training- Competence Awareness and Training

- Develop new working methods- Develop new working methods

- Get Additional equipment if necessary- Get Additional equipment if necessary

- Infrastructure - Infrastructure

- Work Environment- Work Environment



Product Realization Product Realization Planning and Product RealizationPlanning and Product Realization

- Quality Objectives and Requirements of the Quality Objectives and Requirements of the ProductProduct

- The need to establish processes, documents The need to establish processes, documents and provide resources specific to the productand provide resources specific to the product

- Verification, Validation, Monitoring, Inspection Verification, Validation, Monitoring, Inspection and Test Activities specific to the product and and Test Activities specific to the product and criteria for product acceptancecriteria for product acceptance



Product RealizationProduct Realization

Customer Related ProcessesCustomer Related Processes

- Delivery and Post delivery activities- Delivery and Post delivery activities- Statutory and Regulatory requirements- Statutory and Regulatory requirements

- Customer Communication- Customer Communication

-Accommodate customer feedback and -Accommodate customer feedback and customer complaintscustomer complaints



Product RealizationProduct RealizationPurchasingPurchasing

- Ensure that purchased product conforms to - Ensure that purchased product conforms to specified purchase requirementsspecified purchase requirements- Evaluate and Select Suppliers based on ability - Evaluate and Select Suppliers based on ability to supply product.to supply product.- Criteria for Selection Evaluation and Re-- Criteria for Selection Evaluation and Re-Evaluation should be establishedEvaluation should be established- -



Product RealizationProduct Realization

Identification and TraceabilityIdentification and Traceability

- Where traceability is a requirement, - Where traceability is a requirement, unique identification should be establishedunique identification should be established



Monitoring and MeasurementMonitoring and Measurement- Internal Audit- Internal Audit- Control of Non-conforming product- Control of Non-conforming product- Analysis of Data- Analysis of Data

--Customer SatisfactionCustomer Satisfaction- Conformity to Product Requirements- Conformity to Product Requirements- Suppliers- Suppliers

- Corrective Action- Corrective Action- Preventative Action- Preventative Action


Why ISO 9001/14000 for SMEsWhy ISO 9001/14000 for SMEs

• Minimum acceptable standards. Minimum acceptable standards.

• Quality of deliverables are clearly Quality of deliverables are clearly established. established.

• Enforcing the objectives within the Enforcing the objectives within the framework for growth and development. framework for growth and development.


Why ISO 9001/14000 SMEs?Why ISO 9001/14000 SMEs?

• VisionVision• Establishment of world class systems Establishment of world class systems • Quality is not confined to a physical Quality is not confined to a physical

product. product. • Corporate Social ResponsibilityCorporate Social Responsibility• People are becoming more People are becoming more

environmentally aware and implementing environmentally aware and implementing environmentally friendly practicesenvironmentally friendly practices


Why ISO 9001/14001 for SMEsWhy ISO 9001/14001 for SMEs

• Proactive organizations are adopting ISO 9001 Proactive organizations are adopting ISO 9001 management system as part of their management system as part of their development and development and modernization modernization programme.programme.

• Boost Boost efficiencyefficiency of the services. of the services.

• Bridge the gap between Bridge the gap between consumers’ expectationconsumers’ expectation and and the the quality of servicequality of service delivered. delivered.

• Continual improvementContinual improvement through a corrective and through a corrective and preventative action processpreventative action process


Benefits Benefits

• Certification demonstrates the recognition of Certification demonstrates the recognition of quality throughout organizationquality throughout organization

• Decrease in wasted time, materials, and efforts. Decrease in wasted time, materials, and efforts.

• Inculcating values of excellence and best practices.Inculcating values of excellence and best practices.

• Establish Establish leadership role within organization.leadership role within organization.

• Increased recognition by international partners Increased recognition by international partners

• Ability to maintain standards of quality and excellence. Ability to maintain standards of quality and excellence.


Benefits Benefits

• Roles and responsibilities are clearly defined via Roles and responsibilities are clearly defined via documented proceduresdocumented procedures

• As variation is eliminated, efficiency improves. As variation is eliminated, efficiency improves. • As efficiency improves the cost of quality service is As efficiency improves the cost of quality service is

reduced.reduced.• Growth in Customer SatisfactionGrowth in Customer Satisfaction


Benefits Benefits

– Increased employee morale as they are asked to Increased employee morale as they are asked to take control of their processes (empowerment). take control of their processes (empowerment).

– Reduction in conflicts.Reduction in conflicts.

– Transformation from a reactive organizationTransformation from a reactive organization

to a pro-active, preventative organization. to a pro-active, preventative organization.


Benefits Benefits

• Improved communications. Improved communications. • Major transformation that would change the mind Major transformation that would change the mind

set. set. • Institutionalize a culture of excellence.Institutionalize a culture of excellence. • Performance evaluation (Continuous Improvement)Performance evaluation (Continuous Improvement)


GAP ANALYSISGAP ANALYSIS

• Gaps that exist between the ISO 9001or Gaps that exist between the ISO 9001or 14001 Standard and your organization's 14001 Standard and your organization's processes. processes.


IMPLEMENTATIONIMPLEMENTATION

• Establish a Steering CommitteeEstablish a Steering Committee• Project Team SelectionProject Team Selection • Project Team TrainingProject Team Training• Process AnalysisProcess Analysis• Systems Documentation. Systems Documentation. • End Users TrainingEnd Users Training• Implement System DocumentationImplement System Documentation• Pre-registration Assessment Audit Pre-registration Assessment Audit • Correct Non-conformancesCorrect Non-conformances


CORPORATE STEERING CORPORATE STEERING COMMITTEECOMMITTEE

• Top Management CommitmentTop Management Commitment• Strategies, Objectives, Planning Strategies, Objectives, Planning

Activities,Policies.Activities,Policies.• Choose Management RepresentativeChoose Management Representative• Assign Resources and Assign Resources and

ResponsibilitiesResponsibilities• Communicate DecisionsCommunicate Decisions• Management ReviewManagement Review


Project TeamProject Team

• Oversee the creation and use of the Oversee the creation and use of the necessary documentation necessary documentation

• All levels within the organization. All levels within the organization.

• Training(Content and Intent of the Training(Content and Intent of the standards.standards.

• Practical examples of how it is adopted Practical examples of how it is adopted by your industry.by your industry.

• Awareness training Awareness training


Process AnalysisProcess Analysis

• Analysis of all the processes involved Analysis of all the processes involved in the creation of output.in the creation of output.

• Reviewing the inputs and outputs as Reviewing the inputs and outputs as well as waste.well as waste.

• Process Design. Process Design.


Systems DocumentationSystems Documentation

• Quality Policy ManualQuality Policy Manual

• Operating Procedures ManualOperating Procedures Manual

• Work InstructionsWork Instructions

• Objective and TargetsObjective and Targets

• RecordsRecords


END USERS TRAININGEND USERS TRAINING

• AwarenessAwareness

• Procedural TrainingProcedural Training


PRE-REGISTRATION PRE-REGISTRATION ASSESSMENT AUDITASSESSMENT AUDIT

• INTERNAL AUDITINTERNAL AUDIT


POST-IMPLEMENTATIONPOST-IMPLEMENTATION

• PREPARE FOR REGISTRATION AUDITPREPARE FOR REGISTRATION AUDIT

• REGISTRATION AUDIT AND FIX NON-REGISTRATION AUDIT AND FIX NON-CONFORMANCESCONFORMANCES

• GAIN REGISTRATIONGAIN REGISTRATION


POST-IMPLEMENTATIONPOST-IMPLEMENTATION

• CELEBRATION CELEBRATION

AND COMPLIANCEAND COMPLIANCE


For Further informationFor Further information

ISO 9000 and 14000 Public Awareness and Information Session 22 February 2006 Owen Glave, MBA-TQM.

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Transcript of ISO 9000 and 14000 Public Awareness and Information Session 22 February 2006 Owen Glave, MBA-TQM.