Life as a Legend 5.12.15
4
In the social media world the hashtag is one of the most powerful weapons. Social media is slowly in the process of taking over the world one hashtag at a time. So the Browns Pro Shop decided to join the hashtag madness. We want to get everyone involved in their own creative ways. If you help a customer, win an award, set up an awe- some display, etc. and want to show the world your crea- tivity and accomplishments; say it with a hashtag. #LifeAsALegend Say it with a Hashtag What's Happen- ing this Week in Cleveland Amy Schumer stand up at the Playhouse Square Center on 5/14/15 @ 8:00pm Willoughby Rib Burn Off with free Frankie Ballard Concert 5/16/15 from 12:00— 10:00pm. Celebrate Sunday Funday in the Flats with food trucks, corn hole and more. (11:00am—5:00pm) Life as a legend You don’t have swagger like the pro shop Legends Hospitality—Cleveland Browns Pro Shop Customer Service Tip: Customer Service Surveys are the Key to Knowing Our Guest’s Experience Customer Service Surveys are the simplest way to pick our guest’s brains without actually asking them a single question. All you need to do is point out the survey on the top of their receipt and kindly ask them to fill it out. We have all heard the saying that if we don’t ask then we will never know. With- out us having guests complete surveys we don’t know how great our service really is. We are in the business to provide the best possible customer service to every single one of our guests. Whether its good or bad, we can learn from every expe- rience to improve for the future. Contest: Whoever is the first to have a guest complete a Customer Service Sur- vey will win a special prize. Tuesday May 12th 2015 Say it with a # 1 Customer Service 1 Weekly Contest 2 Quote of the Week 2 7 Pillars of Leg- ends 3 Special Events 4 Announcements 4 April Sales Review 4 Inside this issue: Volume 1, Issue 2 Published by: Samantha Stepp #
-
Upload
samantha-stepp -
Category
Documents
-
view
87 -
download
0
Transcript of Life as a Legend 5.12.15
In the social media world
the hashtag is one of the
most powerful weapons.
Social media is slowly in
the process of taking over
the world one hashtag at a time.
So the Browns Pro Shop decided
to join the hashtag madness. We
want to get everyone involved in
their own creative ways.
If you help a customer, win
an award, set up an awe-
some display, etc. and want
to show the world your crea-
tivity and accomplishments; say
it with a hashtag.
#LifeAsALegend
Say it with a Hashtag
What's Happen-
ing this Week in
Cleveland
Amy Schumer stand up at the
Playhouse Square Center on
5/14/15 @ 8:00pm
Willoughby Rib Burn Off with
free Frankie Ballard Concert
5/16/15 from 12:00—
10:00pm.
Celebrate Sunday Funday in
the Flats with food trucks,
corn hole and more.
(11:00am—5:00pm)
Life as a legend
You don’t have swagger like the pro shop
L e g e n d s H o s p i t a l i t y — C l e v e l a n d B r o w n s P r o S h o p
Customer Service Tip: Customer Service
Surveys are the Key to Knowing Our
Guest’s Experience
Customer Service Surveys are the simplest way to pick our guest’s brains without actually asking them a single question. All you need to do is point out the survey on the top of their receipt and kindly ask them to fill it out. We have all heard the saying that if we don’t ask then we will never know. With-out us having guests complete surveys we don’t know how great our service really is. We are in the business to provide the best possible customer service to every single one of our guests. Whether its good or bad, we can learn from every expe-rience to improve for the future. Contest: Whoever is the first to have a guest complete a Customer Service Sur-vey will win a special prize.
Tuesday May 12th 2015
Say it with a # 1
Customer Service 1
Weekly Contest 2
Quote of the Week 2
7 Pillars of Leg-
ends
3
Special Events 4
Announcements 4
April Sales Review 4
Inside this issue:
Volume 1, Issue 2
Published by:
Samantha Stepp
###
Page 2
Can you guess baby Davis’s name!?
Here’s your hints:
1. It’s a girl
2. It starts with a K!
Submit all guesses to [email protected] by 5/24 for a chance to win a prize!
“A positive attitude causes a chain reaction of positive thoughts, events and
outcomes. It is a catalyst and it sparks extraordinary results.”
Wade Boggs
Page 3
The 7 Pillars
Look the Part
Everyone Works Together
as a Team
Guest Satisfaction is the #1
Priority
Educated and Empathetic
Employees
No Limit on Excellence
Do your Part
Safety and Standards
of Legends
Looking the part may come off
as how you are dressed for the
day. It is important to make sure
you are coming to work present-
able, in uniform, and following
the dress code.
While, it is still essential to be
dressed for success, looking the
part goes beyond the uniform
and dress code.
Looking the part is one of the
most important influencers when
it comes to customer service.
93% of customer interactions are
based on nonverbal cues , in oth-
er words how you are presenting
yourself to the customer.
First impressions are extremely
important in any setting. We want
to make sure you are giving our
guests the best impressions.
Who doesn’t like to be greeted with a bright
welcoming smile?! It’s hard not to be in a
good mood when you are greeted that way.
So why look the part? When we are looking
the part, anything is possible. Having confi-
dence in your presentation will give you the
confidence to deliver excellent customer ser-
vice to our guests.
Come to work with a positive attitude and
ready to be unstoppable and looking the part
will come naturally.
Birthday’s and Special Events This Week!
Orientation #2: May 19th @ 5:30 pm 100 Alfred Lerner
Way
Cleveland, Ohio
44114
LEGENDS HOSPITALITY– CLEVELAND BROWNS PRO SHOP
Top 10 Vendors by Sales
(440) 891-7533
Building a legacy of powerful results
with the leaders of global sports,
entertainment and business.
April Sales Review
Stay tuned for next
week’s issue
1. 2015 Haden Game Rep Jersey - 136 Sold
2. 2015 Release Clean Up—82 Sold
3. 2015 Blank Game Rep Jersey - 51 Sold
4. 2015 Dawg Tee - 45 Sold
5. 2015 Draft 39/30—40 Sold
6. 2015 Youth Haden Rep Jersey - 37 Sold
7. Ice Cap - 36 Sold
8. Clean Up Natural Helmet– 35 Sold
9. 2015 Logo Tee– 34 Sold
10. CLE D Pound Tee—28 Sold
Announcements
1. If you have any ideas/
stories you would like
to share email
2. Know of any nonprofit
groups? We will be
recruiting nonprofits
for game days shortly.
Talk to Samantha
about how to get in-
volved.
3. Don’t forget to point
out the Customer
Service Survey at the
top of every receipt
Top 10 Items Sold by Quantity Top 10 Items Sold by Revenue
1. 2015 Haden Game Rep Jersey - $17,411
2. 2015 Blank Rep Jersey- $6,475
3. 2015 Whitner Rep Jersey- $3,763
4. 2015 Youth Haden Rep Jersey- $3,458
5. 2015 Ladies Haden Jersey - $ 1,537
6. 2015 Draft 39/30- $1,169
7. 2015 Crowell Rep Jersey- $1,074
8. 2015 Ladies Blank Jersey- $1,112
9. 2015 Youth Whitner Rep Jersey- $1,074
10. Perf KO D Pound Hood- $1,067
