Life as a legend 6.23.15

Giving our customers a fond

farewell before they leave our

establishment is an important

aspect to their experience.

Even if you followed all of

the guidelines of customer

service,; a warm and welcome

greeting, fast and friendly ser-

vice, and going above and be-

yond. It all means nothing if

you let the customer walk out

the door without thanking

them for their business.

We must remember that we

would not have our jobs if it

were not for these customers,

so be sure to make them

aware that you appreciate

their business.

It is essential and easy to

give a simple message to

our custom-

ers before

they walk out

the door.

Be sure to tell them to enjoy

the rest of the game, have a

safe drive home, or if you

made a connection with them

give them a personal goodbye

message to let them know you

care. It means the biggest dif-

ference if the customer leaves

with a smile.

Some goodbyes in life may be

hard, but at Legends every

goodbye should be a thank

you and see you again.

The 4 Steps of Customer Service: A

Fond Farewell

Life as a legend

You don’t have swagger like the pro shop

L e g e n d s H o s p i t a l i t y — C l e v e l a n d B r o w n s P r o S h o p

Tuesday June 23rd 2015

A Fond Farewell 1

Poll/Forecast 2

What’s Happen-

ing in Cleveland

3

New Product

Spotlight

4

Baby Davis

Name List

5

Birthday’s, Holi-

days, and Special

Events

6

Quote of the

Week

6

Inside this

issue:

Volume 1, Issue 8

Published by:

Samantha Stepp

Don’t Forget to send me song suggestions for our

music video!

Weekly Weather Forecast WED JUNE 24TH

High 73 Low 64

Mostly Sunny

0% Precipitation

THUR JUNE 25TH

High 720 Low 63

Showers

40% Precipitation

FRI JUNE 26TH

High 72 Low 62

Partly Cloudy

10% Precipitation

SUN JUNE 28TH

High 67 Low 61

Showers

50% Precipitation

MON JUNE 29TH

High 72 Low 63

Party Cloudy

10% Precipitation

TUE JUNE 30TH

High 72 Low 65

Scattered Thunderstorms

60% Precipitation

SAT JUNE 27TH

High 68 Low 61

PM Showers

40% Precipitation

Wednesday June 24th

Cleveland Indians vs Detroit Tigers @ 12:05pm

Blues & BBQ @ Spice Kitchen & Bar @ 5pm

Boy = Girl, Part of the Singer/ Songwriter Series @ Playhouse Square @ 5:30pm

Music in the Meadow @ Cuyahoga Valley Na-tional Park @ 5:30pm

Let’s Celebrate Diversity w/ Witness Protec-tion @ The Brothers Lounge @ 6pm

Retro Gaming Night in the Underdog @ Happy Dog @ 7pm

Party on the Patio @ Luxe Kitchen & Lounge @ 7pm

Free Videogaming @ B Side Liquor @ 7pm

Hall & Oats @ E.J. Thomas Hall @ 8pm

Thursday June 25th

Wings and Things Next to Mr. E’s Inn @ 6pm

Lucky Liquor @ Horseshoe Casino @ 5pm

Freebyrds Jam Night @ Smedleys @ 9pm

Friday June 26th

Ohio Scotish Games @ Lorain Country Fair-grounds @ 8am

Rock’em Sock’em Roll’em @ Victory Park Ohio @ 5pm

Saturday June 27th

Race for Kids & Wellness Festival @ Cleve-land Zoo @ 7:30am

HeartChase Games @ Crocker Park @ 10am

Cleveland Pride Parade and Festival @ Voi-novich Park @ 12pm

Waterloo Arts Festival @ Waterloo Arts & Entertainment District @ 12pm

Concert in the Garden @ Cleveland Hungar-ian Cultural Gardens @ 4pm

Mayfield 4th of July @ Gaebo on Wilson Mills Road @ Dusk

Sunday June 28th

Little Race for a Big Cause @ Cleveland Zoo @ 8:30am

Cure HHT Walk @ Cleveland Museum of Art @ 9am

Wildwood Fine Arts Festival @ Wildwood Cultural Center @ 10am

American Liberty Fest @ Crocker Park @ 12pm

Live Music Showcase @ House of Blues @ 5pm

#SizzlinSummerFun Comedy Show @ Beachland Ballroom & Tarvern @ 9pm

Monday June 29th

Get Wild Monday’s @ Cleveland Zoo @ 10am

6$ Movie Monday’s @ Cleveland Cinemas

Tuesday June 30th

AWOLNATION @ House of Blues @ 7pm

All Weekend

6/26—6/27 ISMA Summercade 2015 @ Lo-rain Speedway

6/26—6/28 Lorain International Festival and Bazaar

6/27—6/28 Shaker Heights Arts and Music Festival @ Shaker Heights Middle School

What's Happening this Week in

Cleveland

- Sports

- Music/ Live Entertainment

- Food, Events, Festivals, Com-

munity

Movies/ Theater / Comedians

Newly Added Products

Volt Crew

One Color

$120.00

Signature Hood

Brown, Gray, Orange

$90.00

Finish Polo

One Color

$75.00

Signature Hood Full Zip

Grey, Orange

$90.00

Franchise Banner

$45.00

Here’s a list of all the names submitted for Bethany’s baby girl’s name!

Glen – Rayseasn

Kaalyn – Chandon

Kacey – Chandon

Kaden – Sam

Kadie – Chandon

Kaisley – Mary

Kali – Chandon

Kallie – Sam

Kamaya- Chandon

Kamille – Chandon

Kandice – Chandon

Kara – Chandon/

Shannelle

Karamia – Chandon

Karen – Abby

Kari – Chandon

Karla- Shannelle

Karli – Abby

Karly – Shannelle

Karrisa- Chandon

Karter – Chandon

Kasie – Chandon

Kassanda – Chandon

Kassidy – Abby

Kat – Chandon

Katelyn - Avery

Katherine - Avery

Katie- Avery

Katie/ Kati – Sha-

rovente

Katniss – Shannelle

Kay – Chandon

Kayeli – SharoVente

Kayla – Avery

Kaylee- Mary

Kaylie- Avery

Ke$ha- Phillip

Kelley – Chandon/

Avery

Kelly – Abby

Kelsea – Abby

Kelsey – Abby

Kendal l – Chandon

Kendra – Chandon

Kenleah – Chandon

Kennan- Shannelle

Kennedy – Abby/

Avery

Kensington – Abby

Kenya- Chandon

Kenzie- Mary

Keri– Abby

Kerri – Abby

Kerrigan – Abby

Ketalina – Chandon

Khloe– Abby

Kielly – Abby

Kiely – Abby

Kiera- Shannelle

Kierstan– Abby

Kim – Abby

Kimbella - Chandon

Kimberly – Abby

Kimye- Shannelle

Kindle- Chandon

Kingsley – Abby

Kinslee– Abby

Kinsley – Abby

Kirsti – Abby

Klaire – Abby

Klarissa– Abby

Kloe- Mary

Kori - Chandon

Kori– Abby

Korrine – Abby

Kourtney – Raysean/

Chandon

Krissa- Zach D.

Krissy– Abby

Krista – Abby

Kristen – Abby

Kirsten – Abby

Kristi– Abby

Kristine– Abby

Kyia – Chandon

Kylia – Chandon

Kylie – Avery

Ocho Cinco – Doug

AND THE WINNER

IS…………..

Kingsley!!!!!!!!!

Submitted by Abby!

Kingsley was born on Saturday

June 20th!

Congratulations Bethany and

James and welcome to the Pro

Shop baby Kingsley!

Birthday’s, Holidays and Special Events

This Week!

June 24th: Swim a Lap Day

June 25th: Catfish Day

June 26th: Forgiveness Day

June 27th: Sunglasses Day

June 28th: Tapioca Day

June 29th: Camera Day

June 30th: Social Media Day

Post a picture of your favorite Legends moment with the

#LifeasaLegend on 6/29 or 6/30. Prize will be awarded to the best

picture!

100 Alfred Lerner

Way

Cleveland, Ohio

44114

LEGENDS HOSPITALITY– CLEVELAND BROWNS PRO SHOP

(440) 891-7533

[email protected]

Building a legacy of powerful results

with the leaders of global sports,

entertainment and business.

Stay tuned for next

week’s issue

Announcements

1. If you have any ideas/

stories you would like

to share email

[email protected]

2. Know of any nonprofit

groups? We will be

recruiting nonprofits

for game days shortly.

Talk to Samantha

about how to get in-

volved.

3. Who can get the most

customer service sur-

veys for June?!

“Legendary service is one of the criteria that

sets one company apart from its competitors.

It’s the mark of a truly authentic company – you

just can’t fake caring!”

Kim Garst (Author)

Life as a legend 6.23.15

Retail

Transcript of Life as a legend 6.23.15