Life as a legend 6.17.15

Customers are willing to pay

more for a better experience

than pay less for a

mediocre event.

Therefore deliver the

best customer service

is essential for keep-

ing our customers.

One should always be

willing to help a cus-

tomer our with any of

their needs. When as-

sisting the customer a

Sales Associate should

talk to them about oth-

er products and try to upsell

to the customer.

Upselling is not the attempt

to be that pushy used car

salesman but to get the prod-

uct out to that person.

Upselling can be anything from

game day pins, programs, novel-

ties, hats, jewelry

and much more.

We also have

pop ups on

game days that

will alert and re-

mind you to ask

the customer for

the specific prod-

uct of that day.

Be sure to ask be-

cause you’ll never

know if you never

try. Soon and enough you will be a

Sales Associate pro.

Along with upselling be sure to

deliver excellent customer service.

Try to use their names if and

when possible and always deliver

that top notch customer service.

The 4 Steps of

Customer Service: Go Above and

Beyond; UPSELL,UPSELL,UPSELL!

Life as a legend

You don’t have swagger like the pro shop

L e g e n d s H o s p i t a l i t y — C l e v e l a n d B r o w n s P r o S h o p

Wednesday June 17th

2015

Going Above and

Beyond

1

Music Video Poll 2

Top 100 Songs 3

Top 100 Songs 4

What’s Happen-

ing in Cleveland

5

Product Spotlight 6

Special Events,

Birthdays, Holi-

days

7

Quote of the

Week

7

Inside this

issue:

Volume 1, Issue 7

Published by:

Samantha Stepp

As some of you may know last season we made a music vid-

eo to Taylor Swift’s hit song Shake it Off. (Watch Here) This

season we are making another one but I need your help!

From now until August 1st I am asking that

you email me song names that you would

all like to dance to! After August 1st I will

make a poll of all the requested songs and

the song with the most votes will win!

Put your thinking caps on and start practicing your awesome

dance moves I will shortly start recording for the music vid-

eo!

Check out the next pages for Billboards Top 100 Right Now!

https://youtu.be/Y7dBxYsSIVo

1. See you Again—Wiz Kha-

lifa ft. Charlie Puth

2. Bad Blood—Taylor Swift ft.

Kendrick Lamar

3. Trap Queen— Fetty Wap

4. Shut Up and Dance– Walk

the Moon

5. Want to Want me– Jason

Derulo

6. Uptown Funk—Mark Ron-

son ft. Bruno Mars

7. Earned it—The Weeknd

8. Hey Mama– David Guetta

ft. Nicki Minaj, Bebe Rexha

& Afrojack

9. Honey, I’m Good– Andy

Grammer

10. Sugar—Maroon 5

11. Cheerleader—OMI

12. Talking Body—Tove Lo

13. Nasty Freestyle—T– Wayne

14. You Know You Like it—DJ

Snake & AlunaGeorge

15. Watch Me– Silento

16. Post to Be—Omarion ft.

Chris Brown & Jhene Aiko

17. Love Me Like You Do—

Ellie Goulding

18. Worth it—Fith Harmony ft.

Kid Ink

19. Where Are U Now—

SKrillex & Diplo ft. Justin

Bieber

20. Thinking out Loud—Ed

Sheeran

21. The Hills—The Weeknd

22. Lean On—Major Lazer &

DJ Snake ft. MO

23. This Summer’s Gonna

Hurt—Maroon 5

24. B*** Better Have my Mon-

ey—Rihanna

25. Fight Song—Rachel Platten

26. Dear Future Husband—

Meghan Trainor

27. Slow Motion—Trey Songz

28. Somebody—Natalie La

Rose ft. Jeremih

29. Girl Crush—Little Big

Town

30. Flex ( Ooh Ooh Ooh) -

Rich Homie Quan

31. Style—Taylor Swift

32. G.D.F.R.—Florida ft. Sage

the Gemini & Lookas

33. Elastic Heart—Sia

34. Buddapest—George Ezra

35. Take Your Time– Sam Hunt

36. The Night is Still Young–

Nicki Minaj

37. Blank Space—Taylor Swift

38. Shake it Off—Taylor Swift

39. Sangria—Blake Shelton

40. Bright—Echosmith

41. Kick up the Dust—Luke

Bryan

42. Photograph—Ed Sheeran

43. Chains—Nick Jonas

44. Sippin on Fire—Florida

Georgia Line

45. Be Real—Kid Ink ft. Dej

Loaf

46. Blessings—Big Sean ft.

Drake

47. Phenomenal—Eminem

48. Time of our Lives—Pitbull

& Ne-Yo

49. Don’t it—Billy Currington

50. Fun—Pitbull ft. Chris

Brown

51. One Last Time—Ariana

Grande

52. Pretty Girls—Britney Spears

& Iggy Azalea

53. You Me Like You Mean it—

Kelsea Ballerini

54. Urma Thurman— Fall Out

Boy

55. Little Toy Guns—Carrie

Underwood

56. Wild Child—Kenny

Chesney ft. Grace Potter

57. Commas– Future

58. Ulay Oh—How I Became

the Bomb

59. Smoke—A Thousand Hors-

es

60. I Really Like You—Carly

Raw Jepsen

61. Love You Like That—

Cannon Smith

62. Classic Man—Jidenna ft.

Roman GianArthur

63. Baby Be My Love Song—

Easton Corbin

64. Like a Wrecking Ball– Eric

Church

65. Truffle Butter—Nicki Minaj

ft. Drake & Lil Wayne

66. Tonight Looks Good on

You—Jason Aldean

67. Crash and Burn—Thomas

Rhett

68. Diamond Rings and Old

Barstools—Tim McGraw ft.

Catherine Dunn

69. Wet Dreamz—J. Cole

70. One Hell of an Amen—

Brantley Gilbert

71. I Need Your Love– Shaggy

ft. Mohombi, Faydee, Costi

72. Lay Me Down—Sam Smith

73. The Matrimony—Wale ft.

Usher

74. Flashlight—Jessie J

75. Loving You Easy—Zac

Brown Band

76. FourFiveSeconds—Rihanna

& Kayne West & Paul

McCartney

77. How Many Times– DJ

Khaled ft. Chris Brown, Lil

Wayne & Big Sean

78. Stitches—Shawn Mendes

79. Crushin’ It—Brad Paisley

80. Know Yourself—Drake

81. Buy Me a Boot—Chris Jan-

son

82. Nasty—Bandit Gang

Marco ft. Dro

83. El Perdon—Nicky Jam ft.

Enrique Iglesias

84. L$D—A$AP Rocky

85. House Party—Sam Hunt

86. Energy—Drake

87. Kiss You in the Morning—

Michael Ray

88. Planes—Jeremih ft. J. Cole

89. Believe—Mumford & Sons

90. Young & Crazy—Frankie

Ballard

91. All Day—Kayne West

92. Everyday—A$AP Rocky

93. I Want You to Know—

Zedd ft. Selena Gomez

94. Renegades—X Ambassa-

dors

95. I Don’t Get Tired—Kevin

Gates ft. August Alsina

96. Hood Go Crazy—Tech

N9ne ft. 2 Chainz & B.o.B.

97. Eletric Body—A$AP Rocky

ft. ScHoolboy Q

98. You Changed Me—Jamie

Foxx ft. Chris Brown

99. Hell of a Night—Dustin

Lynch

100.Get Low—Dillion Francis

& DJ Snake

Wednesday June 17th

Shooter Jennings w. Waymore’s Outlaws @ Supper Music Box @ 6:00pm

Tyler the Creator @ House of Blues @ 7:00pm

Music on the Market: Phil Keaggy @ 7:00pm

Cleveland Indians vs Chicago Cubs @ 7:05pm (Home)

New Kids on the Block w/ Nelly and TCL @ Quicken Loans Arena @ 7:30pm

Thursday June 18th

Kip Winger @ the Hard Rocksino @ 7:30pm

Friday June 19th

Rockin’ on the River Concert Series: Battery, Metallica Tribute Band @ 5:30pm

Cleveland Gladiators vs Tampa Bay Storm @ Quicken Loans Arena @ 7:00pm

Cleveland Indians vs Tampa Bay Rays @ 7:05pm (Hone)

Saturday June 20th

Clifton Arts and Music Festival @ Edgewater Neighborhood @ 10:00am

RTA Scavenger Hunt @ 5th Street Arcade @ 10:00am

4th Annual Vintage Police Vehicle Show @ Cleveland Police Museum @ 10:00am

Run for #Rake @ Liquid @ 11:00am

Summer Solstice @ the Cleveland Museum of Art @ 8:00pm

Loue Gramm of Foreigner w/ Special Guests Starship ft. Mickey Thomas @ Hard Rock Rocksino @ 7:00pm

Bachelorettes Gone Homicidal—Murder Mystery Party @ Frolic Cabaret @ 7:15pm

Sunday June 21st

Father’s Day Car Show @ Stan Hywet Hall &Gardens @ 9:00am

Father’s Day @ Maltz Museum @ 11:00am

11th Annual Gracious Gardens Tour @ Shaker Historical Society @ 12:00pm

Cleveland Indians vs Tampa Bay Rays @ 1:05pm

Bowling for Soup @ House of Blues @ 7:00pm

Kevin Hart @ Quicken Loans Arena @ 7:00pm

Monday June 22nd

Cleveland Indians vs Detroit Tigers @ 7:05pm

Imagine Dragons @ Quicken Loans Arena @ 7:30pm

Tuesday June 23rd

Dinner in the Valley : Hello June @ Cuya-hoga Valley National Park @ 6:00pm

The Mowgli’s Concert @ Beachland Ball-room and Tavern @ 7:00pm

Cleveland Indians vs Detroit Tigers @7:05pm (Home)

All Weekend

6/19—6/21 Avon Heritage Duck Tape Festival @ Veterans Memorial Parkway

6/19—6/21 Big Lebowski Bash @ Game of Mentor

What's Happening this Week in

Cleveland

- Sports

- Music/ Live Entertainment

- Events, Festivals, Community

Movies/ Theater / Comedians

“Fun in the Sun” Necessities

2015 Draft

39/30

$40.00

Staff Practice

Tee

$45.00

15 Practice Fly

3.0 Short

$50.00

Women's Train-

ing 940

$28.00

Stadium Fan

Top

$60.00

Stadium

Tempo Short

$60.00

Premium I-Dock w/ Re-

mote

$55.00

Cool 6 Cooler

$25.00

Gridiron Wrap 16 OZ Tumbler

$25.00

Cooling Towel

20.00

Game Day Shades

$10.00

BBQ Set

$35.00

Includes: Apron, Hot Pad &

Oven Glove

BBQ Grilling Set 3PC

$40.00

Unisex Big Logo Flip Flop

$10.00

Birthday’s, Holidays and Special Events

This Week!

June 16th—Fresh Veggies Day

June 17th—Apple Strudel Day

June 18th—Go Fishing Day/ Splurge Day

June 19th—World Sickle Cell Awareness Day

June 20th—Ice Cream Soda Day

June 21st—Fathers Day

June 21st—Go Skating Day

June 22nd— Chocolate Éclair Day

Thank you to all of our wonderful Fathers!

100 Alfred Lerner

Way

Cleveland, Ohio

44114

LEGENDS HOSPITALITY– CLEVELAND BROWNS PRO SHOP

(440) 891-7533

[email protected]

Building a legacy of powerful results

with the leaders of global sports,

entertainment and business.

Stay tuned for next

week’s issue

Announcements

1. If you have any ideas/

stories you would like

to share email

[email protected]

2. Know of any nonprofit

groups? We will be

recruiting nonprofits

for game days shortly.

Talk to Samantha

about how to get in-

volved.

3. Who can get the most

customer service sur-

veys for June?!

4. Contest: What was

the top selling item

by revenue for the

month of May?

Email guesses to

[email protected]

“"Happiness is the real sense of fulfillment

that comes from hard work."

Joseph Barbera

Life as a legend 6.17.15

Retail

Transcript of Life as a legend 6.17.15