Neo Ventures BPOBy:Karan Sahu

Human Resource Planning

•Process by which an organization ensures that it has the right number & kind of people at the right place and at the right time, capable of effectively and efficiently completing those tasks that help the organization achieve its overall objectives..

Importance of HRP1. FUTURE PERSONNEL NEEDS2. COPING WITH CHANGE3. CREATING HIGHLY TALENTED PERSONNEL4. PROTECTION OF WEAKER SECTIONS5. INTERNATIONAL STRATEGIES6. FOUNDATION FOR PERSONNEL FUNCTIONS7. INCREASING INVESTMENTS IN HUMAN

RESOURCES8. RESISTANCE TO CHANGE AND MOVE

PURPOSE OF HR PLANNING

• To maximize the use of Human Resources and ensure their ongoing development

• To secure the Production Capacity required to support Organizational objectives

• To synchronize human resources activities with the organizational objectives

• To increase the organization’s productivity

HR Planning Process

Organizational Objectives & Strategies

Mission

Objective and Goal

Strategy

Structure

People

Scanning the External Environment

•Process of studying the environment of the organization to pinpoint opportunities and threats.

Analyze Internal inventory of HR Capabilities

•Analyzing the jobs that will need to be done and the skills of people currently available to do them is the next part of HR planning

Forecasting Techniques1. Managerial judgment2. Ratio-trend analysis3. Work study technique4. Delphi technique5. Normal group Technique

Managerial judgment•Senior managers •Based on their experience

•Top up approach•Top down approach

Ratio-trend analysis•Based on past ratios- workers, sales•Quickest forecasting technique

Work study technique•Work study

techniques can be used when it is possible to apply work measurement to calculate the length of operations and the amount of labour required.

Delphi technique•Group-based•Does not require any face-to-face

participation by the experts.

Normal group Technique•Interactive mode•Independently develops HR requirements

and presents it•Each member’s proposal is relatively

graded and the top-ranked proposal is selected

SummaryNeo Ventures BPO

Neo Ventures•Neo Ventures is a mid sized BPO

operating in three south Indian cities- Chennai, Hyderabad and Bengaluru with headquarter in Bengaluru.

Company OperationsThe company Operates in both International and Domestic arenas •Banking & Finance•Telecom•Internet Service Provider (ISP) &

Information Technology (IT)

Company Problem

• Due to the financial crisis the company took serious hit as the existing customers included leading commercial banks in the US & Europe.

• Now the company wants to rightsize its employees by about 1200 FTEs (Full Time Employees) across the three centres.

Company’s Action Plan• Avoid retrenchment unless there are no other

alternatives.•Plan for migration of employees to other

business areas. •Consider salary cost implications, while

planning man power movement•Constitute a committee consisting off site

directors and heads of HR & Finance to work on various alternatives to address the situation and give recommendations with in 15 days

Committee’s Recommendations• Classify the affective employees into three broad

categories i.e. High Performers , Good Performers & Bad Performers.

• Place the bad performers on notice for 2 months for retrenchment.

• Identify the opportunities in other areas i.e., the telecom and ISP verticals, & redeploy all the high performers and some of the good performers

• Explore the option to redeploy the remaining good performers in domestic operations with reduced pay through a fresh temporary contract.

Questions:1. Analyze the HRP at Neo Ventures.

2. Review the action plan prepared by the committee and suggest an alternative action plan with changes ?

Thank YouBe Good Do Good