GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.
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Transcript of GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.
GAVIN KELLY DESIGN GROUP
Engineering Excellence
Milestone One
introduction
Ongoing surveys reveal that Microsoft’s customer satisfaction numbers fall below the industry average.
In response, the Engineering Excellence Group was formed to accomplish immediate and long-term improvement in value delivered to customers.
The EE strategy aims to create a strong baseline set of engineering systems for Microsoft and lay the foundation for constant improvement by each product line.
By leveraging the passion and knowledge of the individual engineers, Engineering Excellence can enable a culture of innovation.
Engineering Excellence can achieve this by building community to connect engineers with information, with customers, and each other.
Success depends upon a user experience that is integrated, relevant, and smart. Engineering Excellence is not a destination, but rather a way of life.
The result is a new paradigm for Engineering Excellence
this is your customer
Security
reliability
product value
product engineering
the problems
ineffective management
lack of transparency
inadequate career preparation
failure to encourage innovation
the results
customer disconnect
innovation shortfall
lack of relevance
customers demand change
Enter Engineering Excellence
challenges
top-down solutions
credibility
awareness
engagement
freshness
legacy
leverage
A new approach to engineering
Innovation
purposeful endeavor
user-centered innovation
transparent, supportive, and accepting
Community and connections
Community
fueled by passion
“People work a lot harder on stuff they like;
people working for love often surpass those
working for money”
Collaboration
“But how do 50 people who haven't met work
together to form a viable software product? Part of
the reason this works so well is that software is
extremely modular by nature, and thus many
people can work on different segments of the
software, almost autonomously, if they can come
to agreement about how the pieces fit together.”
Information
"On the one hand, information wants to be
expensive because it is so valuable. The right
information in the right place just changes your life.
On the other hand, information wants to be free
because the cost of getting it out is getting lower
and lower all the time. So you have these two
fighting against each other.“
- Stewart Brand, 1984
Customer focus
“We can believe that we know where the world
should go. But unless we're in touch with our
customers, our model of the world can diverge
from reality. There's no substitute for innovation, of
course, but innovation is no substitute for being in
touch, either.”
- Steve Ballmer
Communication
“Most teams have no way of making their plan
visible to their management chain and dependant
partners”
- Jon DeVaan
Engineering Excellence is not a destination, but rather a way of life.
Integration
Engineering Excellence is always present.
It is not somewhere I go, or something
that I do occasionally.
Relevant
knows me
knows what I do
customizable
Smart
anticipates
quiet
The result is a new paradigm for Engineering Excellence
top down
destination
bureaucratic
static
finite
bottom up
integration
democratic
dynamic
infinite
That was then…. This is now….
search is king
branding the experienceevery product needs an identity…
every product needs an identity…
that communicates the vision
every product needs an identity…
with which people can identify
every product needs an identity…
that is memorable
every product needs an identity…
that speaks prophetically
every product needs an identity…
that is relevant
every product needs an identity…
that works well in combination with it’s sub-parts
center of gravityinnovativecollaborativesharecommunitydynamicinfluentialliveecosystemnetworkedsymbiotic
exponentialfreedompassionrebirthpotentialphoenixopportunitygrowthroots / branchesnew / neotransparencyenablingconciergeunderstatedinfluentialorganicproductiveincubationhot houseenergyhub
orbitalspherespokesradialsupportbeamsstructurealiveideasflowrushtorrentfluidstateleapstreamsplashfuturepowervibrantflexiblehivebuzzcorevibefluxfree
center of gravityinnovativecollaborativesharecommunitydynamicinfluentialliveecosystemnetworkedsymbiotic
exponentialfreedompassionrebirthpotentialphoenixopportunitygrowthroots / branchesnew / neotransparencyenablingconciergeunderstatedinfluentialorganicproductiveincubationhot houseenergyhub
orbitalspherespokesradialsupportbeamsstructurealiveideasflowrushtorrentfluidstateleapstreamsplashfuturepowervibrantflexiblehivebuzzcorevibefluxfree
User Experience Concepts
it starts with “me”
me
me
guidelines
standards
expert advice
tools
e-learning
post-mortum
repositories
templates
white papers
case studies
samples
customer data
processes
events
classes
job postings
what’s hot/innovative
technologies
me
HRweb
ITweb
MSweb
Autogroup
EEweb
Toolbox
MSDN
me
HRweb
ITweb
MSweb
Autogroup
EEweb
Toolbox
MSDN
me
me
HRweb
ITweb
MSweb
Autogroup
EEweb
Toolbox
MSDN
guidelines
standards
expert advice
tools
e-learning
post-mortem
repositories
templates
white papers
case studies
samples
customer data
processes
events
classes
job postings
what’s hot/innovative
technologies
product groupcommunity
me
PM community
team community
product groupcommunity
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
product groupcommunity
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
discussions
blogs
news
ratingswebcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
hot topics
comments
discussions
hot topics
comments
blogsnews
ratings
webcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
discussions
hot topics
comments
blogsnews
RSS feeds
suggestions
forums
doc libraries
webcasts
wikis
portals
ical
ratings
product groupcommunity
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
discussions
blogs
news
ratingswebcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
hot topics
comments
discussions
hot topics
comments
blogsnews
ratings
webcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
discussions
hot topics
comments
blogsnews
RSS feeds
suggestions
forums
doc libraries
webcasts
wikis
portals
ical
ratings
product groupcommunity
bringing it all togetherencouraging community development and sharing
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
discussions
blogs
news
ratingswebcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
hot topics
comments
discussions
hot topics
comments
blogsnews
ratings
webcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
discussions
hot topics
comments
blogsnews
RSS feeds
suggestions
forums
doc libraries
webcasts
wikis
portals
ical
ratings
product groupcommunity
bringing it all togetherencouraging community development and sharing
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
discussions
blogs
news
ratingswebcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
hot topics
comments
discussions
hot topics
comments
blogsnews
ratings
webcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
discussions
hot topics
comments
blogsnews
RSS feeds
suggestions
forums
doc libraries
webcasts
wikis
portals
ical
ratings
bringing it all together
Microsoft Pulse
Microsoft Pulse
ToolsPeople Resources
doc librariesforumsnewsratingsdiscussionswikisportalsicalRSS feedssuggestionsblogswebcastshot topicscomments
Microsoft Pulse
doc librariesforumsnewsratingsdiscussionswikisportalsicalRSS feedssuggestionsblogswebcastshot topicscomments
ToolsPeople Resources
Microsoft Pulse)
multi-source publishingblog/forum/rating/comment/etc.
Microsoft Pulse (customizable home page with always fresh content)
multi-source publishingblog/forum/rating/comment/etc.
Microsoft Pulse (customizable home page with always fresh content)
demo
time passes…
discussion
fin
appendix
References
Democratizing Innovation Eric von Hippel
The Design of Things to Come. Craign M. Vogel, Jonathan Cagan, Peter Boatwright
www.paulgraham.com/opensource.html
How open source software works: “free” user-to-user assistance” Karim R. Lakhani, Eric von Hippel,
MIT Sloan School of Managementhttp://www.mozilla.org/mission.html
The Emerging Economic Paradigm of Open Source Bruce Perens
Organizational learning and communities-of-practice: Toward a unified view of working, learning, and
innovation John Seely Brown, Paul Duguid
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