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Assessment Services PTY LTD

EXAMINATION

SUPERVISORS

HANDBOOK

Revision March 2012

Examination Supervisors Handbook – Copyright

Uncontrolled When Printed Revision March 2012

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© ASSESSMENT SERVICES PTY LTD

All rights reserved. No part of this work may be reproduced or copied in any form or by any means, electronic or mechanical, including photocopying and scanning, without the written permission of Assessment Services Pty Ltd

ONE PRINTED COPY OF THIS HANDBOOK IS MADE AVAILABLE AT EACH ASL EXAM CENTRE FOR SUPERVISOR CONVENIENCE. HOWEVER SUPERVISORS SHOULD NOTE THAT THE PRINT IS MARKED ‗UNCONTROLLED WHEN PRINTED‘ AND SHALL BE AWARE THAT THE MOST RECENT VERSION SHALL ALWAYS BE THAT DISPLAYED ON THE SUPERVISOR WEBSITE (TASMAN ON SITE).



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CONTENTS

SH-1 CONTACT INFORMATION .................................................................................................... 9

SH-2 ABBREVIATIONS AND DEFINITIONS ............................................................................ 12

SH-2-1 LICENCE TYPES AND RATINGS .................................................................................................................... 12

SH-2-2 EXAM TYPES ............................................................................................................................................... 12

SH-2-3 DOCUMENTS .............................................................................................................................................. 13

SH-2-4 DEFINITIONS ............................................................................................................................................... 13

SH-3 GENERAL PROVISIONS ...................................................................................................... 16

SH-3-1 INTRODUCTION .......................................................................................................................................... 16 SH-3-1-1 Introduction to Handbook ................................................................................................................. 16 SH-3-1-2 Contents of Handbook ...................................................................................................................... 16 SH-3-1-3 Compliance ........................................................................................................................................ 16 SH-3-1-4 When to Use the Handbook .............................................................................................................. 16 SH-3-1-5 Use of Handbook ............................................................................................................................... 16 SH-3-1-6 Canberra Office Contact .................................................................................................................... 16

SH-3-2 ASL’s ROLE IN THE DELIVERY OF CYBEREXAMS .......................................................................................... 16 SH-3-2-1 Extent of ASL’s ROLE ......................................................................................................................... 16 SH-3-2-2 Candidate Applications ..................................................................................................................... 16 SH-3-2-3 ASL Database ..................................................................................................................................... 17 SH-3-2-4 Candidate Interface ........................................................................................................................... 17 SH-3-2-5 Supervisors’ Procedures and Responsibilities ................................................................................... 17

SH-3-3 APPOINTMENT OF SUPERVISORS .............................................................................................................. 17 SH-3-3-1 Consideration for Appointment as an ASL Supervisor ...................................................................... 17 SH-3-3-2 Relationships between Supervisors and Candidates......................................................................... 17

SH-3-4 SUPERVISOR AUTHORISATIONS ................................................................................................................. 17 SH-3-4-1 Empowerment of Supervisors ........................................................................................................... 17 SH-3-4-2 Empowerment................................................................................................................................... 18 SH-3-4-3 Limits of Empowerment .................................................................................................................... 18

SH-3-5 SUPERVISOR RESPONSIBILITIES.................................................................................................................. 19 SH-3-5-1 Time Involved .................................................................................................................................... 19 SH-3-5-2 Company Authorisation .................................................................................................................... 19 SH-3-5-3 Frontline Representation .................................................................................................................. 19 SH-3-5-4 Impartiality ........................................................................................................................................ 19 SH-3-5-5 Audits and Inspections ...................................................................................................................... 19 SH-3-5-6 Name Badges..................................................................................................................................... 19 SH-3-5-7 Responsibilities .................................................................................................................................. 19 SH-3-5-8 Candidate/Supervisor Ratio .............................................................................................................. 20 SH-3-5-9 Company Responsibility for Candidates ............................................................................................ 20 SH-3-5-10 Specific Occupational Health & Safety Responsibilities of Supervisors ............................................ 21 SH-3-5-11 Investigation and Reporting of Hazards, Accidents and Incidents .................................................... 21 SH-3-5-12 Abandonment of Examinations ......................................................................................................... 21

SH-3-6 CENTRE STANDARDS .................................................................................................................................. 22



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SH-3-6-1 Centre Standards and Inspection ...................................................................................................... 22 SH-3-6-2 Supervisor Responsibility .................................................................................................................. 22 SH-3-6-3 Centre Standard ................................................................................................................................ 22

SH-3-7 EQUIPMENT AND STATIONERY AT EXAMINATION CENTRES ..................................................................... 23 SH-3-7-1 Company Property ............................................................................................................................ 23 SH-3-7-2 Internet Use ...................................................................................................................................... 23 SH-3-7-3 Stationery .......................................................................................................................................... 23 SH-3-7-4 Supplied Examination Material ......................................................................................................... 23

SH-3-8 REMUNERATION OF SUPERVISORS ............................................................................................................ 24 SH-3-8-1 Fees for Supervising Examinations .................................................................................................... 24 SH-3-8-2 Payments ........................................................................................................................................... 24 SH-3-8-3 TFN Declaration ................................................................................................................................. 24 SH-3-8-4 Preparation of Time Sheets ............................................................................................................... 24

SH-4 EXAM DELIVERY – COMPUTER BASED ........................................................................ 26

SH-4-1 ROOM PREPARATION................................................................................................................................. 26 SH-4-1-1 30 Minutes Before the Examination ................................................................................................. 26 SH-4-1-2 Prior to Examination Session ............................................................................................................. 26

SH-4-2 EXAM PREPARATION .................................................................................................................................. 26 SH-4-2-1 Closing and printing the session roll ................................................................................................. 26 SH-4-2-2 Check Messages ................................................................................................................................ 29 SH-4-2-3 Saving exam candidates to your supervisor ARN .............................................................................. 30 SH-4-2-4 Complete exam preparation set up .................................................................................................. 33

SH-4-3 ADMITTING CANDIDATES TO EXAM CENTRE ............................................................................................. 34 SH-4-3-1 Mandatory Instructions to be read ................................................................................................... 34 SH-4-3-2 Exam Download................................................................................................................................. 34

SH-4-4 DURING EXAM ........................................................................................................................................... 37

SH-4-5 EXAM COMPLETION AND RESULT PRINTING ............................................................................................. 37

SH-4-6 SESSION COMPLETION PROCEDURES ........................................................................................................ 39

SH-4-7 REPRINTING RESULTS AND KDRS ............................................................................................................... 40

SH-5 ADMINISTRATION FOR DELIVERY OF COMPUTER BASED EXAMINATIONS .. 42

SH-5-1 EXAM DURATION , SESSION ACTIVITY TIMES ............................................................................................ 42 SH-5-1-1 Examination Duration ....................................................................................................................... 42 SH-5-1-2 Supervisor Acceptance of Applications ............................................................................................. 42 SH-5-1-3 Variation of Session Times ................................................................................................................ 42

SH-5-2 SERVICEABILITY OF EXAMINATION CENTRE AND COMPUTER EQUIPMENT .............................................. 43 SH-5-2-1 Unusable Computer .......................................................................................................................... 43 SH-5-2-2 Centre Deterioration ......................................................................................................................... 43 SH-5-2-3 Action when cancelling or postponing an examination .................................................................... 43 SH-5-2-4 Recording of Incidents....................................................................................................................... 43

SH-5-3 CANDIDATE SUPPLIED EQUIPMENT ........................................................................................................... 43 SH-5-3-1 Strict Objectivity ................................................................................................................................ 43



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SH-5-4 CHECKING OF EXAM MATERIAL REQUIRED ............................................................................................... 43 SH-5-4-1 Alternative to AIP .............................................................................................................................. 44 SH-5-4-2 What Constitutes ERSA ..................................................................................................................... 44 SH-5-4-3 CASA/Air Service publications ........................................................................................................... 44 SH-5-4-4 Underlining, highlighting and flagging .............................................................................................. 44 SH-5-4-5 Documents downloaded from the Internet ...................................................................................... 45 SH-5-4-6 Hand amended documents ............................................................................................................... 45 SH-5-4-7 Navigation Equipment ....................................................................................................................... 45 SH-5-4-8 Reporting of Security Breaches ......................................................................................................... 45 SH-5-4-9 Requirement to Supply Equipment ................................................................................................... 45 SH-5-4-10 Permissible Material ......................................................................................................................... 46 SH-5-4-11 Possible Changes to Permissible Material ......................................................................................... 46

SH-5-5 IDENTIFICATION OF EXAMINATION CANDIDATES ..................................................................................... 47 SH-5-5-1 Photographic Identification of Candidates ........................................................................................ 47 SH-5-5-2 Unacceptable Identification .............................................................................................................. 47 SH-5-5-3 Overseas Candidates ......................................................................................................................... 47 SH-5-5-4 When to Identify Candidates ............................................................................................................ 48 SH-5-5-5 Failure to Produce Photographic Identification ................................................................................ 48

SH-5-6 PRE-REQUISITES ......................................................................................................................................... 51 SH-5-6-1 General .............................................................................................................................................. 51 SH-5-6-2 BAK for PPL (A) and CPL (A) ............................................................................................................... 51

SH-5-7 LATE ARRIVAL OF CANDIDATES .................................................................................................................. 51 SH-5-7-1 Candidate not Permitted to Enter Examination Centre .................................................................... 51 SH-5-7-2 Session Times .................................................................................................................................... 52 SH-5-7-3 Exceptional Cases .............................................................................................................................. 52

SH-5-8 USE OF SCRIBBLE PAPER ............................................................................................................................ 52 SH-5-8-1 Control of Scribble Paper in the Examination centre ........................................................................ 52 SH-5-8-2 Use of scribble Paper......................................................................................................................... 53 SH-5-8-3 Candidate Supplied Paper ................................................................................................................. 53

SH-5-9 USE OF ELECTRONIC CALCULATORS ........................................................................................................... 53 SH-5-9-1 Use of Electronic Calculators ............................................................................................................. 53 SH-5-9-2 Calculator Instruction Booklets ......................................................................................................... 53

SH-5-10 USE OF DICTIONARIES ................................................................................................................................ 53

SH-5-11 CANDIDATES CONVERSING WITH OTHERS DURING THE EXAM ................................................................ 53

SH-5-12 SHARING OF EQUIPMENT .......................................................................................................................... 53

SH-5-13 TOILET BREAKS ........................................................................................................................................... 54

SH-5-14 EATING, DRINKING OR SMOKING IN THE EXAMINATION CENTRE............................................................. 54 SH-5-14-1 Smoking ............................................................................................................................................. 54 SH-5-14-2 Food etc in the Examination Centre .................................................................................................. 54 SH-5-14-3 Supervisors ........................................................................................................................................ 55 SH-5-14-4 Company Equipment ......................................................................................................................... 55

SH-5-15 ORDERING OF SUPPORT MATERIAL ........................................................................................................... 55

SH-5-16 DESTRUCTION OF WORK BOOKLETS AND SCRAP PAPER ........................................................................... 55

SH-5-17 SUPERVISOR REPORTS ............................................................................................................................... 55



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SH-5-17-1 Report Contents ................................................................................................................................ 56 SH-5-17-2 Certification of Report ....................................................................................................................... 56 SH-5-17-3 Actioning of Reports in Canberra office ............................................................................................ 56 SH-5-17-4 Supervisor Contact with Canberra office .......................................................................................... 56

SH-6 OPERATION OF TASMAN .................................................................................................. 58

SH-6-1 INTRODUCTION .......................................................................................................................................... 58

SH-6-2 EXAM SESSIONS ......................................................................................................................................... 58 SH-6-2-1 Session Status .................................................................................................................................... 58 SH-6-2-2 Session States .................................................................................................................................... 59 SH-6-2-3 Open Sessions ................................................................................................................................... 59 SH-6-2-4 Closed Sessions ................................................................................................................................. 59 SH-6-2-5 Completed Session ............................................................................................................................ 59 SH-6-2-6 Cancelled Sessions ............................................................................................................................ 59 SH-6-2-7 Use of Examination Session Rolls ...................................................................................................... 59 SH-6-2-8 Session Rolls ...................................................................................................................................... 59 SH-6-2-9 Hard Copy .......................................................................................................................................... 60

SH-6-3 MESSAGES .................................................................................................................................................. 60 SH-6-3-1 Replying to messages ........................................................................................................................ 60 SH-6-3-2 Creating a new message.................................................................................................................... 61

SH-6-4 MY DETAILS ................................................................................................................................................ 61

SH-6-5 CHANGE PASSWORD .................................................................................................................................. 61

SH-7 OPERATION OF CYBEREXAMS ........................................................................................ 64

SH-7-1 ASL DELIVERY REQUIREMENTS .................................................................................................................. 64

SH-7-2 PASSWORD................................................................................................................................................. 64

SH-7-3 INTERRUPTED ............................................................................................................................................. 64 SH-7-3-1 Interrupted Exam .............................................................................................................................. 64 SH-7-3-2 Recovery Procedure .......................................................................................................................... 65 SH-7-3-3 Background ....................................................................................................................................... 65

SH-8 DEALING WITH ABNORMAL EVENTS ........................................................................... 68

SH-8-1 DISPUTES AND COMPLAINTS ..................................................................................................................... 68 SH-8-1-1 Handling Disputes and Complaints ................................................................................................... 68 SH-8-1-2 Abusive Behaviour ............................................................................................................................. 68 SH-8-1-3 Future Service to Rectify a Situation ................................................................................................. 68 SH-8-1-4 Exam content feedback ..................................................................................................................... 68

SH-8-2 HANDLING INAPPROPRIATE CANDIDATE BEHAVIOUR............................................................................... 69 SH-8-2-1 Candidate Failure to Follow Supervisor Instructions ........................................................................ 69 SH-8-2-2 Noisy or Irate Candidates, Bad Behaviour ......................................................................................... 69

SH-8-3 SUSPECTED CHEATING ............................................................................................................................... 70 SH-8-3-1 Referring to non permitted material. ................................................................................................ 70 SH-8-3-2 Taking of Notes during Examinations ................................................................................................ 70 SH-8-3-3 Refusal to Hand in Material............................................................................................................... 70



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SH-8-3-4 Referring to stored notes/texts in the toilet ..................................................................................... 71 SH-8-3-5 Using a mobile phone. ....................................................................................................................... 71

SH-8-4 EMERGENCY EVACUATION OF EXAM ROOM ............................................................................................. 71 SH-8-4-1 Evacuation Procedure ....................................................................................................................... 71 SH-8-4-2 Examination Abandonment .............................................................................................................. 72

SH-9 SECURITY ............................................................................................................................... 74

SH-9-1 SECURITY OF CYBEREXAMS ........................................................................................................................ 74 SH-9-1-1 Information as a Valuable Commodity .............................................................................................. 74 SH-9-1-2 Security Principles ............................................................................................................................. 74 SH-9-1-3 Security Procedures .......................................................................................................................... 75 SH-9-1-4 Unauthorised Access ......................................................................................................................... 76

SH-10 PRIVACY ACT .................................................................................................................... 77

SH-10-1 SUPERVISOR RESPONSIBILITY .................................................................................................................... 77

SH-10-2 CANDIDATE PRINTED KDR’S ....................................................................................................................... 77

SH-11 TROUBLE SHOOTING ..................................................................................................... 78

SH-11-1 INCOMPLETE EXAM DOWNLOAD .............................................................................................................. 78

SH-11-2 POWER FAILURE ......................................................................................................................................... 78 SH-11-2-1 UPS Installed...................................................................................................................................... 78 SH-11-2-2 Subsequent follow up action on power restoration. ........................................................................ 78

SH-12 MAINTENANCE AND CLEANING.................................................................................. 79

SH-12-1 EXAMINATION VENUE. .............................................................................................................................. 79 SH-12-1-1 Maintenance ..................................................................................................................................... 79 SH-12-1-2 Cleaning ............................................................................................................................................. 79

SH-12-2 COMPUTER HARDWARE ............................................................................................................................ 79 SH-12-2-1 Maintenance ..................................................................................................................................... 79

SH-13 NETWORK IDENTIFICATION ....................................................................................... 80

SH-13-1 ADSL ROUTER ............................................................................................................................................. 80

SH-13-2 NETWORK SWITCH ..................................................................................................................................... 80

SH-13-3 PRINT SERVER ............................................................................................................................................ 80

SH-13-4 UPS (Uninterruptible Power Supply) .......................................................................................................... 81

SH-13-5 UPS OPERATION ......................................................................................................................................... 82 SH-13-5-1 What is a UPS? .................................................................................................................................. 82 SH-13-5-2 Why is ASL installing the UPS? .......................................................................................................... 82 SH-13-5-3 Will I need to do anything differently? ............................................................................................. 83 SH-13-5-4 How are they connected? ................................................................................................................. 83 SH-13-5-5 Can I test the UPS? ............................................................................................................................ 83



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SH-13-5-6 Is there any point having these devices when they only have minutes of back up when an exam lasts for “hours”? .................................................................................................................................................... 83 SH-13-5-7 Is there any further guidance material for the Supervisor? .............................................................. 83

SH-14 APPENDIX A – CAR 5.38 ................................................................................................ 84

SH-15 APPENDIX A – CAR 298C ............................................................................................... 85

SH-16 APPENDIX B - KDR SIGNATURE CLARIFICATION ................................................. 86

SH-17 APPENDIX C – PHONE INSTRUCTIONS ..................................................................... 87

SH-18 HEALTH & SAFETY HAZARD CHECKLIST ................................................................ 89



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SH-1 CONTACT INFORMATION

Address Assessment Services Pty Limited

Level 2

214 Northbourne Avenue

Braddon ACT 2612

GPO Box 286

CANBERRA

ACT 2601

Telephone 02 6262 8820

Facsimile 02 6262 8830

Free phone (confidential) 1800 257 725 (for Supervisor use only)

Refer to Appendix C for Instructions on how to use phones at an ASL Centre.

To contact individual staff members based in the Canberra office, refer the ―Inbox‖ page of the ASL website au-admin.aspeqexams.com and select ―Create Message‖



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ABBREVIATIONS AND DEFINITIONS



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SH-2 ABBREVIATIONS AND DEFINITIONS

SH-2-1 LICENCE TYPES AND RATINGS

AGR Agricultural Rating

ATPL Air Transport Pilot Licence

CPL Commercial Pilot Licence

FEL Flight Engineer Licence

FIR Flight Instructor Rating

PIFR Private IFR Rating

PPL Private Pilot Licence (A) Aeroplane (H) Helicopter

SH-2-2 EXAM TYPES

AALW ATPL Air Law (A&H)

AASA ATPL Aerodynamics & Aircraft Systems (A)

AASH ATPL Aerodynamics & Aircraft Systems (H)

AFPA ATPL Flight Planning (A)

AFPH ATPL Flight Planning (H)

AHUF ATPL Human Factors (A&H)

AMET ATPL Meteorology (A&H)

ANAV ATPL Navigation (A&H)

APLA ATPL Performance & Loading (A)

APLH ATPL Performance & Loading (H)

CSYA CPL Aircraft General Knowledge (A)

CSYH CPL Aircraft General Knowledge (H)

CADA CPL Aerodynamics (A)

CADH CPL Aerodynamics (H)

CHUF CPL Human Factors (A&H)

CLWA CPL Flight Rules & Air Law (A)

CLWH CPL Flight Rules & Air Law (H)

CMET CPL Meteorology (A&H)

CNAV CPL Navigation (A&H)

CFPA CPL Operations, Performance and Flight Planning (A)

CFPH CPL Operations, Performance and Flight Planning (H)

CLWB CPL Flight Rules and Air Law (Balloon)

COPB CPL Operations (Balloon)

PPLA PPL Exam (A)

PPLH PPL Exam (H)

PAOS PPL Overseas Conversion (A)

PHOS PPL Overseas Conversion (H)

PIFR PPL Instrument Rating

IREX Instrument Rating

INSTR Instructor Rating Grade 1

AGRA Agricultural Rating (A)

AGRH Agricultural Rating (H)

FEAL FE Air Legislation Exam



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BAK Basic Aircraft Knowledge

FEBA FE Basic Airframe & Associated Systems Exam

(Parts 1 & 2 of syllabus)

FEBB FE Basic Airframe & Associated Systems Exam

(Parts 3 & 4 of syllabus)

FEBE FE Basic Electrical Exam

FEBN FE Basic Instrument Exam

FEBT FE Basic Engines – Gas Turbine Exam

FEBX FE Basic Propeller Exam

SH-2-3 DOCUMENTS

AIP Aeronautical Information Publication

CAAP Civil Aviation Advisory Publication

CAO Civil Aviation Orders

CAR Civil Aviation Regulations

DAP Departure & Approach Procedures

ERC En Route Chart

ERSA En Route Supplement Australia

KDR Knowledge Deficiency Report

PCA Planning Chart Australia

RA Result Advice

TAC Terminal Approach Chart

VFG VFR Flight Guide

VTC Visual Terminal Chart

WAC World Aeronautical Chart

SH-2-4 DEFINITIONS

ARN Aeronautical Reference Number

ASL Assessment Services Pty Ltd

AWA Australian Workplace Agreement

CAR Civil Aviation Regulation

CASR Civil Aviation Safety Regulation

CASA Civil Aviation Safety Authority

Company ASL (Assessment Services Pty Ltd)

Canberra office ASL‘s Canberra Office

Slot One computer available within one session

FCL Flight Crew Licensing



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GENERAL PROVISIONS



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SH-3 GENERAL PROVISIONS

SH-3-1 INTRODUCTION

SH-3-1-1 Introduction to Handbook

This handbook will provide the Supervisor with a complete understanding of the examination delivery process undertaken by ASL.

SH-3-1-2 Contents of Handbook

The handbook identifies standards, specifies procedures, and provides important information necessary for the proper supervision of examinations so as to fully comply with all of the provisions pertaining to organisations for which ASL supervises examinations.

SH-3-1-3 Compliance

The proper compliance with all procedures contained in this handbook is mandatory. Compliance with the standards and procedures in this handbook will ensure consistency of services nationwide. It is important that examinations are administered in a way that enables candidates to perform at their best, as well as ensuring fairness and consistency regardless of the place or time an examination is undertaken. Compliance with standards may be audited at any time by ASL staff or the regulatory authority. Deviations from the standards contained in this handbook must always, in the first instance, be discussed with Canberra office management.

SH-3-1-4 When to Use the Handbook

A printed copy of this handbook should remain at the examination centre and used as a constant source of reference and authority during the administration of examinations. It should be used particularly when abnormal occurrences arise to ensure that recommended courses of action are taken.

SH-3-1-5 Use of Handbook

This handbook is a living document. It will be amended or updated to take into account experiences, legislative changes or new technology, and reissued as required. Suggestions for improvements are welcome. Please forward your suggestions to Canberra via the Tasman message system.

SH-3-1-6 Canberra Office Contact

If there are any queries relating to the contents of this handbook, the reader should contact the Canberra Office on the freephone or via the TASMAN message system.

SH-3-2 ASL‟S ROLE IN THE DELIVERY OF CYBEREXAMS

SH-3-2-1 Extent of ASL‟s ROLE

ASL is responsible for the effective nationwide delivery of the FCL CyberExams on behalf of CASA. Supervisors are ASL‘s representatives at the examination centres and are therefore required to follow all the procedural requirements of CASA and ASL as outlined in this handbook.

SH-3-2-2 Candidate Applications

Candidates apply for their examinations either in writing using the application form AUS 020 or electronically via the ASL website www.aslexam.com. When applying the candidate will decide where and what subject they wish to sit.

http://www.aslexam.com/



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SH-3-2-3 ASL Database

The slots and sessions are contained within the ASL database. The ASL database will be used to simply record the information supplied by the candidate, that is, name, address, date of birth, ARN, telephone numbers, email address, and examination sittings booked and sat. Written applications will be actioned in Canberra Office using the same interface. All candidates will receive acceptance advice that will confirm the centre, date and time of their examination.

SH-3-2-4 Candidate Interface

Candidates are able to update their personal information in the ASL database by logging on to the ASL website. This will not update their personal details with CASA. Candidates wishing to change their details as printed on the CASA KDR are to contact a CASA area office. Candidates will also be able to book themselves for examination sessions, remove themselves from examination sessions, and to transfer their booked sessions from one centre, or date, to another.

SH-3-2-5 Supervisors‟ Procedures and Responsibilities

The rest of this handbook outlines the role, procedural requirements, and responsibilities of the Supervisor in the delivery of CyberExams.

SH-3-3 APPOINTMENT OF SUPERVISORS

SH-3-3-1 Consideration for Appointment as an ASL Supervisor

Only a ―non-involved‖ party may be considered for appointment. ASL appoints Supervisors as required.

‖Non-involved‖ is taken to mean that the party is not, nor in the foreseeable future will be, directly or indirectly engaged in aviation activities such as, aeronautical knowledge training, flying training, or any flying operations, either as a student, instructor, company owner, management, or staff in any capacity. A Supervisor who has a family member, and/or any business or employment associates engaged in such aviation activities must contact Canberra office for a determination.

SH-3-3-2 Relationships between Supervisors and Candidates

Where a personal or employment relationship exists between a Supervisor and candidate, CASA, the public, and other candidates may perceive that an unfair advantage exists for that candidate. Therefore, where this may occur the Supervisor must immediately inform ASL that there may be a potential case for conflict of interest in a particular session.

ASL will evaluate the situation to ensure that the integrity of the examination system, CASA requirement, and the public perception of it shall be retained at its highest level.

Should a situation ever arise where CASA consider that there has been a conflict, CASA may invoke CAR 5.38 which would require the candidate to be re-examined. Supervisors shall acquaint themselves with CAR 5.38. see page 84 (SH-14).

SH-3-4 SUPERVISOR AUTHORISATIONS

SH-3-4-1 Empowerment of Supervisors

Supervisors shall be empowered to supervise examinations on behalf of ASL by means of password access provided to CASA‘s PSB and ASL‘s Tasman.



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SH-3-4-2 Empowerment

Empowerment is taken to mean:

Procedures and responsibilities of the supervisor are as outlined in the Supervisors Handbook and these are to be adhered during all examination sessions, whilst carrying out any administration duties on behalf of ASL, and in any representation to candidates on behalf of ASL.

Under the terms of this empowerment the Supervisor shall be responsible for carrying out the following functions. a. Ensuring ―confidential‖ material is correctly stored.

b. Ensuring the examination centre is correctly prepared for the sitting of examinations.

c. Closing sessions, printing session rolls, correct completion of session rolls and filing of session rolls.

d. Correctly administering examinations.

e. Confirming correct identification of all candidates and sighting any prerequisites.

f. Reporting to company management all cases of suspected cheating

g. The proper completion of all associated reports.

h. Taking responsibility for occupational safety and health at the examination centre.

i. Ensuring all Company procedures regarding health and safety are complied with.

The Supervisor shall be responsible for notifying company staff of any period of unavailability when this is likely to occur during programmed examination sittings.

The Supervisor shall not sub-delegate any of the above responsibilities to anyone other than fully appointed Company Supervisors unless under express instructions from the Office Supervisor.

The Supervisor shall treat as confidential, the Company Supervisor Handbook and all other material supplied for the supervising of examinations or any other Company material of a personal or commercially sensitive nature.

This empowerment shall remain in force until suspended or revoked by the General Manager.

Revocation of empowerment does not discharge either party from performance of any obligation incurred up until the date of revocation.

SH-3-4-3 Limits of Empowerment

Supervisors are to follow the procedures and standards as specified in this handbook. If for any reason this is not possible Canberra office management is to be advised, and they will decide whether deviation from the procedure or standard is appropriate.



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SH-3-5 SUPERVISOR RESPONSIBILITIES

SH-3-5-1 Time Involved

The supervision of an examination includes the organisation and administration of an examination before the candidate arrives, the supervision of the examination and post examination administration.

SH-3-5-2 Company Authorisation

The Supervisor is personally responsible for all aspects of the organisation and administration of an examination as specified in the Letter of Authorisation.

SH-3-5-3 Frontline Representation

The Supervisor is the frontline point of contact between examination candidates and ASL. It is therefore necessary that all Supervisors represent ASL in a highly professional manner.

SH-3-5-4 Impartiality

As the Supervisor you are not an examiner or an instructor. Therefore you are not permitted to comment, discuss, nor interpret any aspects of the questions, including any alleged errors perceived in the questions. You may not provide any additional information unless the General Manager has directly authorised such an action. You may not assist in the working or calculation process.

SH-3-5-5 Audits and Inspections

Supervisors should be aware that at any time a spot inspection of an examination session could be undertaken, by either CASA or ASL, to ensure that it is being supervised strictly in accordance with the provisions of the Delegation and company requirements as detailed in this handbook.

SH-3-5-6 Name Badges

The Supervisor is to wear their name badge, with the ASL logo, to identify them as the representative of ASL.

SH-3-5-7 Responsibilities

In carrying out examinations for ASL, Supervisors shall abide by the conditions and functions specified in their AWA or Letter of Agreement and this document. Each Supervisor shall also have responsibility for the overall management and supervision of the delivery of CyberExams for the examination centre they are responsible for. This shall include the following activities:

1 An accurate and thorough check of candidate identification and recording the same on the session roll before commencing the examination.

2 Check that the required pre-qualifications have been met before commencing the examination.

3 Understand what is required for the examination, i.e. material, conduct, etc.

4 Handling all examination material in such a manner that ensures total confidentiality.



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5 Supervising examinations strictly in accordance with the provisions of this Supervisor‘s Handbook and any separate instruction that may be issued from time to time.

6 Maintaining discipline in the examination centre.

7 Reporting any abnormal occurrences at examination centres to the staff at the Canberra office.

8 Adequately dealing with unforeseen events before, during and after the examination.

9 Ensuring that only those persons entitled to sit an examination are present in the examination centre during the session time.

10 Properly compiling all reports, session rolls and other administrative documentation associated with supervising Company examinations.

11 Ensuring that examination centres are clean, tidy, heated/ventilated and set up properly prior to the commencement of any examination session.

12 Commencing examinations on time and ensuring that the prescribed examination times are complied with.

13 Ensuring that the correct examination subject is selected for each candidate.

14 Ensuring that all examination material is handed in at the completion of the examination.

15 Ordering required examination supporting material to ensure a continuous supply is available.

16 Liaising with candidates on matters of examination administration.

17 Advising Company management of sickness or absences that may have an effect on availability to supervise examinations.

18 Providing training for newly appointed Supervisors should the need arise.

19 Print the result advice and knowledge deficiency reports.

SH-3-5-8 Candidate/Supervisor Ratio

In order to ensure that all candidates taking examinations are kept under a reasonable level of surveillance, it is required that an appropriate number of Supervisors be present at each session. ASL examination centres have been established to ensure that the ratio of Supervisors to candidates is correct at all times. At no time are more candidates to be permitted to sit at the same time than was the original intent of the centre set-up unless authorised by Canberra Office.

SH-3-5-9 Company Responsibility for Candidates

When a candidate undertakes an examination at a Company provided facility, ASL is responsible for ensuring the health and safety of the candidates. In this respect Supervisors shall assume full responsibility on behalf of ASL for health and safety at the respective centres.



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SH-3-5-10 Specific Occupational Health & Safety Responsibilities of Supervisors

Company appointed Supervisors shall be responsible for carrying out the following functions with respect to safety and health.

1 Assuming the responsibility of Safety controller/evacuation warden with respect to the persons under their control.

2 Complying fully with the safety and health policies (where they exist) of the respective centres where they are carrying out Company examinations.

3 Noting the location of:

i telephone

ii the building in terms of residential address in case of emergency call out

iii fire extinguisher

iv first aid kit

v exits and exit markings

4 Ensuring that no hazards exist with respect to

i walkway obstructions

ii damaged or dangerous facilities or appliances

iii obstruction of emergency exits

SH-3-5-11 Investigation and Reporting of Hazards, Accidents and Incidents

It shall be the responsibility of the examination Supervisor to report to Company management any hazards, accidents or incidents concerning the health and safety of candidates or themselves. Reporting will be via the Tasman message system at the completion of the examination session.

SH-3-5-12 Abandonment of Examinations

Each Supervisor shall have the right to abandon an examination if, for safety and health reasons, it is considered unacceptable to commence or proceed with the examination session.



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SH-3-6 CENTRE STANDARDS

SH-3-6-1 Centre Standards and Inspection

All ASL centres used for CyberExams have been selected to fully meet the conditions specified by the organisations ASL supervises examinations on behalf of. Supervisors are to ensure the centre continues to meet the required specifications.

SH-3-6-2 Supervisor Responsibility

The Supervisor shall be responsible for ensuring that the centre is up to the standard specified below, prior to the supervision of examinations. Company management shall be notified immediately should the centre deteriorate below this standard or become either temporarily or permanently unacceptable for use.

SH-3-6-3 Centre Standard

In selecting an examination centre, the Company standards dictate that the centre shall:

1 be dedicated for the sole use of examinations for a period of thirty minutes before the planned commencement, during the examination and thirty minutes after the completion of the examination; and

2 have a notice displayed outside the examination centre advising that an examination is in progress; and

3 be quiet and free from distractions to candidates; and

4 have adequate lighting; and

5 have adequate heating, air conditioning, and/or ventilation; and

6 be void of all reference material pertaining to the subjects being undertaken by candidates; and

7 have satisfactory seating and writing surfaces for candidates; and

8 have a satisfactory table and chair for the Supervisor/s; and

9 have clean toilet facilities; and

10 have reasonable access to a telephone.

Also, note the requirements under ―Serviceability of Examination Centre and Computer Equipment‖.



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SH-3-7 EQUIPMENT AND STATIONERY AT EXAMINATION CENTRES

SH-3-7-1 Company Property

Computer equipment is the property of the Company and is only to be used for providing access to CyberExams and TASMAN.

SH-3-7-2 Internet Use

Internet use is to be limited to downloading examination information from Canberra Office and candidates‘ sitting of CyberExams. The individual computers at examination centres do not have virus scanners and are therefore susceptible to the many viruses that are browser based. Under no circumstances are Supervisors to use any of the computer equipment for anything other than stated in this handbook. This includes insertion of floppy disks or use of any personal computer accessories.

SH-3-7-3 Stationery

For basic stationery items such as pens, pencils, staplers, reams of printer paper, please purchase these locally and claim the cost of these items with your next pay claim. All claims are to be accompanied with the purchase receipt.

Calculators and printer toners must be ordered from Canberra. Orders should be made via the TASMAN message system.

SH-3-7-4 Supplied Examination Material

For some subjects, there will be a requirement to provide workbooks, charts, etc. Stocks of these items will be retained at each examination centre and Supervisors will be required to maintain stock levels. When a candidate uses any supplied material you must ensure you retrieve everything you have supplied.



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SH-3-8 REMUNERATION OF SUPERVISORS

SH-3-8-1 Fees for Supervising Examinations

ASL shall pay Supervisors supervising examinations for their services. The candidate is not to make payment to the Supervisor for any supervision of examinations.

SH-3-8-2 Payments

Payment to the supervisor by ASL will be made in accordance with the details contained in their AWA or ‗Letter of Agreement‘ between ASL and the Supervisor. Supervisors will be paid according to the sessions they supervise plus administration time permitted (work time).

Session is the examination time plus a period for candidate preparation (up to 30 minutes). During this time the candidate can do the practice examination to familiarise them self with the CyberExams system. The candidate will be required to end the practice examination when ready after which, the actual examination will download.

Administration (Work) Time: Includes a 30 minute period before the exam session commences for exam room preparation and up to a 30 minute period after the last examination finishes. That is, a Supervisor‘s finish time is the time a Supervisor leaves the venue after all computers have been shut down and the centre has been secured*. (*applicable to ASL centres).

Split Shifts: When 2 supervisors share a full day‘s session only half an hour at the beginning of the first session can be claimed by the first supervisor -no closing time is claimable. The second supervisor may claim half an hour at the beginning of their session and up to half an hour at the end of the last session for the day.

Meal Break: Legislation states that an employee is not permitted to work for more than five hours without a 30 minute break except where an employee is engaged to work no more than 6 hours in any one day. This is not a paid break.

SH-3-8-3 TFN Declaration

Supervisors are required to complete a Tax File Number Declaration prior to commencing employment.

SH-3-8-4 Preparation of Time Sheets

Supervisors are to complete time sheets, recording the hours worked for each fortnightly period. The form AUS 007 must be completed and sent to the Canberra office for approval. Payment will be made through ASL‘s pay office with the next fortnightly pay, provided the completed form is received at the Canberra office by close of business the Wednesday before.

The pay claim template can be found on the ASL staff website, au-admin.aspeqexams.com, under the ‗Documents‘ heading.



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Exam Delivery – Computer Based



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SH-4 EXAM DELIVERY – COMPUTER BASED

SH-4-1 ROOM PREPARATION

SH-4-1-1 30 Minutes Before the Examination

1 Arrive at and unlock the examination centre.

2 Deactivate the alarm.

3 Switch on all workstations and printer

4 Check the centre to ensure that:

i Lighting, ventilation and temperature conditions are satisfactory.

ii Desks are in their appropriate positions.

iii All required, ASL provided examination material is available.

SH-4-1-2 Prior to Examination Session

Computers are essential to an examination session; hence their full serviceability prior to the start of the examination needs to be checked. Any deficiencies are to be reported to Canberra office prior to the delivery of examinations.

SH-4-2 EXAM PREPARATION

SH-4-2-1 Closing and printing the session roll

1 Log into a computer as ―student‖ (no password required).

2 On the desktop there are two icons centred on the screen; TASMAN, and CASA PSB.

3 Move the mouse to place the cursor over the ―TASMAN‖ icon and double click the left mouse button.



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4 The ASL staff website will appear. (NB the URL you are using is different than for candidates and is au-admin.aspeqexams.com)

5 Enter your username and password, (NB it is case sensitive – this is the main cause of logon failures so check ―Caps Lock‖ on keyboard). Click ‗Login‘.

6 Click the information icon ( ) for the session you are to deliver.



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7 Close your session by selecting the ‗Close Session‘ button.

8 Confirm close session by selecting the ‗Override Rule Violation(s)‘ checkbox and then selecting the ‗Continue‘ button.

1

2



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9 Select ‗Session Roll‘ button.

10 Select ‗Get Document‘, and then select ‗Open‘

11 Print the session roll by selecting the Print icon at the top left of the window.

12 Select ‗Ok‘ from the print pop up window.

13 Close the ‗Session Roll‘ window by selecting the ‗X‘ at the top right of the session roll window.

14 Close the ‗Session Summary‘ window by also selecting the ‗X‘ at the top right of the window.

SH-4-2-2 Check Messages

1 While the session roll is printing check whether there have been any relevant messages received by selecting ‗Inbox‘ from the top right hand menu.

2 When you have finished reviewing messages

i Select ‗Logout‘ from the top right hand menu.

ii Close Tasman by closing the window using the ‗X‘ at the top right.



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SH-4-2-3 Saving exam candidates to your supervisor ARN

1 Using the session roll as a reference each candidate on the session roll needs to be saved to your CASA profile.

2 Open CASA PSB by double clicking on the CASA PSB icon

3 Enter your CASA ARN and password

Enter ARN and password. These are to remain strictly confidential.



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4 Search ‗Other Examinations‘ for each candidate.

5 Enter the ARN for the first candidate on your session roll and select ‗Search‘.

Under SEARCH select ‗Other‘s Examinations by clicking on it.

CASA uses this as a notice board and will advise of any changes to the CyberExams system here.

Enter the candidate‘s ARN from your session roll, and then click ‗Search‘.



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6 All pending exams for the candidate will be displayed

7 Select the record that is for the exam type printed on your session roll. In the example below, CLWA would appear on the session roll

8 Select ‗Edit‘.

9 Ensure the date and time of each candidate corresponds to the date and time on the session roll

This screen displays all the examinations that the candidate is booked to sit.

Select the Exam Type, as listed on your session roll, that the candidate will be sitting on the applicable date by clicking in the appropriate circle.

Then click ‗Edit‘.

If the date and time are not the same as on your session roll, edit using the red corner triangles.

Check that you have selected the correct candidate and exam type.

Finally, click ‗save‘.



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10 Save and repeat with each candidate on the session roll.

11 Select ‗ALT F4‘ on the keyboard to close the CASA PSB

12 Re-open the CASA PSB by selecting the CASA PSB icon from the desktop.

SH-4-2-4 Complete exam preparation set up

1 Log all computers on as Student and set all computers to the CyberExams home page. Take this opportunity to ensure the screen is clean and adjusted, of optimum size, position, brightness, and contrast. The mouse and keyboard function.

2 With the session roll, lay out the included material (work books, calculators, scrap paper) at the desk number corresponding to the position number on the session roll. For example, the first person on the roll will sit at desk 1.

If for some reason you cannot log onto CASA‘s CyberExams page, do not let the candidates sit at the workstations.

Material to be provided by ASL supervisors is listed on the session roll for all subject being delivered at that session. Note that this information may be displayed on page 2 of the session roll.



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SH-4-3 ADMITTING CANDIDATES TO EXAM CENTRE

1. Allow the candidates into the examination centre.

2. Record the candidate‘s ID and date of birth and then check the signature and photo for likeness. (Refer SH-5-5 page 47 & 48 for acceptable ID)

3. Have them sign the session roll.

4. Where the session roll shows that a ‗BAK‘ is required as a prerequisite to the exam then only an entry in the candidates pilot logbook will be acceptable as proof. If a candidate forgets to bring their logbook showing proof of having passed their BAK they are unable to sit the exam. (Refer SH-5-6-2 on page 51 for exceptions to this).

5. Candidates are only allowed to take into the examination centre material that is specified as ―Permissible Material‖ for that particular exam.

No military publications are allowed into the exam room in place of other handbooks. Only civil publications may be used for Cyber exams.

Check each of the candidates permitted documents for hand written notes, additional reference notes etc. This can be quickly and quietly carried out by thumbing through each document.

6. Advise candidate of their workstation (desk) number.

7. Ensure all personal belongings including mobile phones are placed away from candidates' desks, at the front/rear of the examination room where you can easily see them.

8. Ensure the candidate is correctly seated at the assigned workstation that has the correct examination supporting documents (where required for the relevant examination subject).

9. Hang the "Do Not Disturb Examination in Progress" sign on the examination centre entrance doors.

10. Lock the centre doors so that no unauthorised persons can enter the centre.

11. Only candidates listed on the session roll or advised by internal email are to be permitted entry to the examination room.

SH-4-3-1 Mandatory Instructions to be read

1 Read out the Mandatory Instructions (Card AUS 242) to all candidates.

SH-4-3-2 Exam Download

1 At the computer to be used by the candidate, log in with your CASA ARN and Password. Ensure that candidates cannot view you entering your password.



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2 Select ‗Sit Examination‘ from the left hand menu.

3 Enter candidates ARN and Date of Birth (dd/mm/yyyy) from that recorded on your session roll and select ‗Ok‘ (NB this is to be entered by the supervisor).

Select sit examination on each computer.

Enter candidate ARN and Date of Birth using the details provided on the session roll.

Then click ‗Ok‘.



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4 The ‗Sit Examination‘ screen (below) displays. Carefully check:

i Candidate name is the same as that on your active session roll

ii Exam type is the same as that on your active session roll. If not, change to the correct exam using the drop down arrow. (‗Active session roll‘ refers to the session that is about to commence or is underway.)

5 When the above two items are correct, click the supervisor check box and select ‗Proceed‘.

LOADING….PLEASE WAIT will appear. The ‗Practice Exam‘ will then appear.

It is imperative that the supervisor check the last two items as it will prevent the wrong exam being downloaded where a candidate has more than one pending. CASA CyberExams will permit an exam not scheduled for that time to be downloaded.

It is important for the supervisor to keep checking each student until they have their exam downloaded and have commenced. This is an anxious moment and it is important to render assistance as soon as a problem is noticed. This will usually involve a call to Canberra office.

Do not be alarmed if the download is taking in excess of ten minutes. This is not uncommon on a Monday morning when we can have in excess of 50 exams being downloaded from CASA at the same time. Or, if you are using a laptop and dial up connection the download can be at times considerably less than 56 kbps. If your candidate shows signs of concern, please reassure them that this delay does not affect their exam time.

Confirm the candidate‘s name.

Confirm the candidate‘s subject. If this is not the same as on your session roll; change it using the drop down arrow.

Click the check box to confirm that you have correctly identified the candidate.

Click ‗Proceed‘. Note that this will commence the exam.



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SH-4-4 DURING EXAM

Check each candidate‘s desk to ensure that they only have the permitted and included material.

Check each of the candidates permitted documents for hand written notes, additional reference notes etc. This can be quickly and quietly carried out by thumbing through each document. Please carry this out discreetly as the candidate will be likely to be sitting their exam.

The quiet time of the exam is not one for the supervisor to catch up on private work or make/take private calls. It is the supervisor‘s responsibility to ensure that candidates adhere to exam conditions and are not in the process of covertly cheating. The rate of cheating on final exams at university is now greater than 5%. Please remain vigilant.

Supervisors are to regularly walk throughout the room in a non routine fashion looking for sign of inappropriate exam behaviour. An example of this would be a candidate attempting to hide paper under another document as they sense your approach.

SH-4-5 EXAM COMPLETION AND RESULT PRINTING

A candidate can submit their exam at any stage or if the exam time has expired the exam will be automatically sent back to CASA for marking.

To print the candidates KDR

This is a document personal to the candidate who has taken the examination and a responsibility of the supervisor that each KDR is handed to the correct candidate. It is for this reason that candidates are to remain in their seats after completing the examination. This prevents groups of candidates from milling around the printer handing results out to fellow candidates and sharing the personal information

1 When the candidate has completed the exam and raised their hand; approach them with the session roll.

2 Collect any material that you have supplied i.e. calculator, scribble paper (all 5 sheets), and work booklet.

3 If their exam result is still displayed on the screen, select ‗End‘

4 Log in with your CASA ARN and password (making sure password is concealed from candidate).



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5 From the menu on the left hand side; select ‗Print Exam Report‘.

6 Enter the candidates ARN and select subject from the drop down menu. (the information is contained on the session roll). Select ‗Display‘.

7 Scroll to the bottom of the knowledge deficiency report and select ‗Print‘ then ‗Ok‘.

8 When the document has been printed, select ‗Cancel‘.

9 Advise the candidate that they may now quietly pack up.

10 When a signatory space (supervisors certification) is printed on a candidates knowledge deficiency report (KDR), the supervisor is required to sign to verify the authenticity of the document and hand it to the candidate who is then required to leave the venue. CASA have stipulated that the supervisor has no liability of the actual assessment of the candidate‘s performance. Their statement can be found on page 86.

11 Pass the candidate their result slip.

12 Destroy all used material e.g. work booklet, scrap paper.

If the candidate obtains a mark of less than 50% they will only receive an examination result advice (no knowledge deficiency report).

If the subject being sat by a candidate is the last in the series of licence examinations, they will sometimes get an additional page that summarises all their pass results for that licence.

To print an individual candidate‘s result, enter their ARN and select the subject.

Then click ‗Display‘.



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SH-4-6 SESSION COMPLETION PROCEDURES

At the completion of the exam session you shall:

1 Escort all candidates from the examination centre.

2 Log back into Tasman and select the information icon ( ) for the session just completed.

3 Select the ‗Complete Session‘ button

4 The default will be ‗Open‘ and an alternative selection will be required in order to mark the session complete. The options for each candidate are:

Completed – the default, the candidate completed the exam and obtained a result,

Did Not Sit – the candidate did not show or was turned away from the exam,

Interrupted – there was a disturbance which prevented the candidate from completing their exam, e.g. fire alarm activated, no internet preventing submission of exam

Under Review – there was an incidence with the candidates exam that has called the result into question, e.g. candidate was suspected of cheating

5 When all candidates have had an outcome selected, select the ‗Continue‘ button.

1 - Select delivery outcome for each candidate

2



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6 Complete the Supervisor Report via Tasman messages. If you have had any abnormal events during your supervised session/s, these should also be reported at this time.

7 Shred all examination material that is to be destroyed or place in security bin.

8 Log off all computers.

9 Ensure examination material is locked away.

10 Sign and file the session rolls.

11 Complete and submit your Supervision and Expense Claim (AUS 007), which can be found under ‗Documents‘.

Additional procedures if the session is the last for the day

12 Leave the examination centre in a clean and tidy condition.

13 Recover ‗Exam in progress‘ sign.

14 Switch off: Lights, printer, and air-conditioning if applicable.

15 Ensure all windows are securely closed.

16 Set the security system and lock the premises.

SH-4-7 REPRINTING RESULTS AND KDRS

If a candidate claims to have lost a result and wishes a reprint, they are to be referred to the Canberra office. Under no circumstances are these to be reprinted at examination centres.



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Administration for Delivery of Computer Based Examinations



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SH-5 ADMINISTRATION FOR DELIVERY OF COMPUTER BASED EXAMINATIONS

SH-5-1 EXAM DURATION, SESSION ACTIVITY TIMES

SH-5-1-1 Examination Duration

Whatever times are arranged to supervise examinations, strict adherence to the time specified for the duration of the examination will be maintained by the CyberExams system. Each candidate will have a clock displayed on their screen, showing the time remaining for them to complete their examination. Once the time has expired, the system will automatically upload the examination attempt for marking and result notification.

SH-5-1-2 Supervisor Acceptance of Applications

On no occasion is a candidate to be permitted to undertake an examination prior to the formal acceptance by ASL Canberra Office. Session rolls of accepted applications will be available once the session has been closed. The session can be closed 2 hours prior to the start times. Occasionally payments for booked exams have not been confirmed before the session roll was printed. If you are unsure if a candidate should be listed on the session roll please call Canberra for confirmation.

SH-5-1-3 Variation of Session Times

Due to the daily examination schedule having to accommodate so many different subjects, sometimes the sessions on a day can become very busy and result in the time between the sessions becoming compressed. It is the Supervisor‘s responsibility to ensure the effective running of each session and you may therefore have to sometimes decide to delay the start of a session to ensure they are able to maintain the required standards. Sessions are not to be started before the time stated on the session roll unless all the candidate/s are present and agree.

It is important to ensure sessions run to time. As the Supervisor, you need to ensure candidates download their respective examination in time to complete it by the end of the session.



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SH-5-2 SERVICEABILITY OF EXAMINATION CENTRE AND COMPUTER EQUIPMENT

SH-5-2-1 Unusable Computer

If a computer is deemed unusable for any reason Canberra Office is to be advised immediately. Spare computers are held for shipping from Canberra. However, the slot needs to be made unavailable as soon as possible to ensure the centre is not overbooked for the remaining sessions.

SH-5-2-2 Centre Deterioration

If conditions in the examination centre deteriorate during an examination, for example, the air-conditioning fails and the temperature becomes extreme or if noise develops near the examination centre, an attempt should be made to rectify the situation on the spot.

SH-5-2-3 Action when cancelling or postponing an examination

Sessions can only be delayed or cancelled upon determination by the Canberra office. If this situation occurs supervisors will be referred to the blue card (AUS 241) attached to the mandatory instructions. The appropriate words will be provided to the supervisor from staff at the Canberra office.

It is imperative that supervisors read from this card to candidates attending the disaffected session. It is not for supervisors to paraphrase or add additional information at this point.

Candidates are to be advised that someone will contact them from the Canberra office to discuss rescheduling the exam when it has been determined that the service can be delivered. Supervisors are required to obtain from each candidate a contact number to assist Canberra staff with the rescheduling of the exams.

SH-5-2-4 Recording of Incidents

Details of the incident are to be transmitted utilising Tasman‘s internal messaging system. Urgent Reports or dangerous situations which require immediate attention from Canberra Office should be reported by phone initially, then by Tasman message once immediate situation/danger has been resolved.

SH-5-3 CANDIDATE SUPPLIED EQUIPMENT

SH-5-3-1 Strict Objectivity

The Supervisor does not need to make any subjective judgement as to what material is acceptable should a candidate request acceptance/approval of an unspecified material. If it is not listed on the session roll then it is not to be accepted.

SH-5-4 CHECKING OF EXAM MATERIAL REQUIRED

Candidates are only allowed to take into the examination centre material that is specified as ―Permissible Material‖ for that particular exam. A full explanation of ‗Exam Permissible Material‘ is located on CASA‘s website www.casa.gov.au

http://www.casa.gov.au/fcl/exams/cyber/material.htm



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SH-5-4-1 Alternative to AIP

CASA permits the use of Jeppesen as an alternative document to CASA AIP, with this advice:

As provided under CAR 233(1)(h), on a candidate's own preference, the JEPPESEN AIRWAY MANUAL may be used as the examination reference in place of AIP, but if any differences between AIP and JEPPESEN documents result in the selection of incorrect answer(s), CASA will NOT accept this consequence as a basis for re-mark.

Either an AIP or Jeppesen documents may be used, but NOT both. This is inclusive of maps, charts and other Air Services produced documents such as the ERSA, etc.

SH-5-4-2 What Constitutes ERSA

The document ERSA (En Route Supplement Australia) is taken to include all CASA produced Pilot Aid inserts.

The term ERSA 'complete' also includes the Runway Distances Supplement. ERSA 'complete' is only required for CPL and ATPL exams.

SH-5-4-3 CASA/Air Service publications

Allowable 'Pilot Aid inserts' must be restricted to those produced by CASA. In the case of air publications and such Pilot Aid inserts, the term 'CASA' shall include those documents produced by Air Services Australia for safe navigation.

SH-5-4-4 Underlining, highlighting and flagging

CASA updated its policy on the use of tags, effective 3 May 2010.

Tagging is permissible as per the list below provided there is no training note or instruction.

„Contents‟ and 'Index' pages.

The CASA updated policy, has taken into consideration the respective publication‘s layout, availability of official printed section dividers, and the quality of the 'Contents‘ and 'Index' pages.

Tags permitted or not permitted:

The following lists the maximum number of tags per respective publication where such publications are permitted in exam session:

1. (i) CAR (1988), (ii) CASR (1998) [used in only Balloon exam], and (iii) Part 137 [used in aeroplane agricultural rating exam] – no tag permitted

2. CAO – no tag permitted

3. AIP Book (or its Jeppesen equivalent) – maximum 10 (ten) tags

4. ERSA – maximum 5 (five) tags

5. Day VFR Guide (note: this publication has been temporarily withdrawn) – no tag permitted

6. DAP East & West – no tag permitted

7. CAAP – no tag permitted



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8. Handbook and Operations Manual of exam aircraft model – no tag permitted

9. All charts – no tag permitted

10. Any exam-permitted publication not listed here – no tag permitted

11. Any exam-permitted publication may contain underlining or highlighting

Condition for sitting exam

Candidates who tag their exam-permitted publications in excess of the above limits will not be allowed to undertake the exam until they remove the extra tags.

SH-5-4-5 Documents downloaded from the Internet

Some publications are available to be downloaded and printed from the internet.

Such downloaded material must be approved for use in the particular examination and be secured and clearly marked. The material must not contain any personal notes.

SH-5-4-6 Hand amended documents

The required documents that a candidate takes into the exam room are re-issued periodically. In between issues any changes need to be hand amended. The amendment will usually involve striking out text in the original document and replacing it with hand written text.

SH-5-4-7 Navigation Equipment

When permitted, the term 'Nav equipment' includes:

Dividers

Compass

Protractor

Ruler (or straight-edge)

non-electronic 'aviation wind triangle and circular slide rule' computer. e.g. Jeppesen Sanderson CR or other brands of similar type or a manual slide rule (if the candidate so prefers it)

Only one of the manual pilot computers may be taken in. Electronic flight planning device/computer is NOT permitted in place of Jeppesen CR or a manual slide rule.

SH-5-4-8 Reporting of Security Breaches

Should a Supervisor suspect that there has been a breach of examination security, please follow the guide contained in the ―Dealing with Abnormal Events‖ section of this hand book.

SH-5-4-9 Requirement to Supply Equipment

Supervisors must be fully aware that for many of the CyberExams, candidates are permitted to bring into the examination centre certain books and other items of equipment to assist them in answering the questions. The list of candidate supplied



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equipment will be specified on the candidate‘s acceptance information and on the Supervisor‘s session roll.

SH-5-4-10 Permissible Material

Any materials that are permitted to be supplied by the candidate for the examination shall be:

1 in strict accordance with what is defined as permissible for the examination.

2 deemed necessary and to a reasonable quantity (e.g. 2 normal pens, 2 pencils, a basic pencil sharpener, one ruler, one eraser). An unreasonable/unnecessary quantity of writing implements provides bountiful opportunities for the candidate to secrete unauthorised information, thus making examination supervision more difficult. These writing implements are purely for the candidate to work out any required calculations or plotting.

Note: In some exams, it may not even be necessary for the candidate to have any such writing implements, as all exam questions are answered through electronic means. Nevertheless, the candidate is entitled to take these implements for any examinations, but they are not permitted to present with them in any type of container, for example a pencil case.

SH-5-4-11 Possible Changes to Permissible Material

The permissible material list can now be updated at any time. This allows for instant updating of examinations and ensures candidates are given the most up-to-date information. It is therefore important that the Supervisor checks the session roll before a session to ensure the candidate has only the allowed equipment for the examination.



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SH-5-5 IDENTIFICATION OF EXAMINATION CANDIDATES

SH-5-5-1 Photographic Identification of Candidates

(refer examples on following pages)

The possibility of impersonation cannot be over-emphasised. Please read CAR 298C carefully ( SH-15 found on page 85 ). A candidate must provide acceptable ID. You must also be satisfied that the candidate is identified as the person in the photograph. The term ―acceptable‖ implies that you are confident of the document as a valid means of identification. Acceptable identity is to be one of the following and must be original:

CASA Aviation Identification (AVID)* (refer sample picture over page)

Aviation Security Identification Card (ASIC)* (refer sample picture over page)

CASA Flight Crew Licence Identification* (refer sample picture over page)

Drivers licence of any Australian State road transport Authority*

Australian passport*

Current International Passport

Current Identification of a serving member of the Australian Government (State or Federal) public service or statutory body, which must carry either official Australian Commonwealth or Australian State emblem

Current ID of a serving member of Australian (State/Federal) police or military

A ―Proof of Age‖ or ―Proof of Identity‖ ID issued by the Australian State/Federal Police or an Australian State or local Government shop front.

* Acceptable up to two years after date on ID.

SH-5-5-2 Unacceptable Identification

Other types or forms of photographic ID, such as a commercial/private company, club or school ID, are not acceptable.

Non-photographic ID, such as credit cards, bank cards, Medicare card, etc are not acceptable.

Overseas flight crew licences are not acceptable as proof of identification.

SH-5-5-3 Overseas Candidates

Overseas candidates in Australia, who do not possess Australian issued photographic ID (defined above), shall provide their passports. Other than a passport, foreign issued photographic ID are not acceptable as proof of identity for an exam session in Australia.



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SH-5-5-4 When to Identify Candidates

Identification must be carried out before the supervisor downloads the candidate‘s examination.

SH-5-5-5 Failure to Produce Photographic Identification

If a candidate is unable to produce the required photographic ID, their examination must not proceed, nor their reserved terminal logged into CASA.

For an exam session, record the candidate‘s inability to provide the stipulated photographic ID on the Session Roll, mark the candidate as DNS in Tasman and send a session report.

Aviation Identification (AVID)

Water mark photo as well as main photo

Coat of Arms and issued by CASA

Heading ‗Aviation Identification‘

There is candidate‘s signature on card

Card is accepted up to two years after exam date.



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Aviation Security Identity Card (ASIC)

Card can be red or grey in colour

There is no signature on it.

Acceptable up to two years after date on ID.

Cards are not always issued by CASA. Other organisations have been approved to issue the ASIC and this is acceptable.



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CASA Flight Crew Licence Identification

CASA has added a photo requirement to the Flight Crew Licence.

An A4 folded paper flight crew licence is not an acceptable form of identification. If you are presented with a candidate who claims that this has been accepted in the past, please telephone the Canberra office.

The only acceptable identification regarding a flight crew licence is the photo identification card.

The licence includes the words ''Flight Crew Licence Identification".

The licence is coloured, not black and white.

There is a water mark photo as well as main photo



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SH-5-6 PRE-REQUISITES

SH-5-6-1 General

For most of the examinations there are prerequisites that must be met prior to candidates sitting their intended examination. For some subjects the prerequisites are checked when the candidate books their examination. Other subjects require the prerequisite to be checked at the examination centre.

The prerequisites will be checked for all ATPL(A), ATPL(H) and IREX examinations at time of booking. Consequently the session roll is marked N/A under ‗prerequisites met‘. This indicates that the supervisor is not required to check any prerequisites.

SH-5-6-2 BAK for PPL (A) and CPL (A)

The session roll illustrates which subjects you need to ask for a BAK in addition to the normal identification check. The candidate confirmation slip lists only the BAK entry in their pilot logbook as being acceptable. There are three exceptions to this:

1. A candidate may have gained his/her Australian PPL (A) through conversion from an overseas PPL (A). In such cases, it is obvious that the candidate would not have been trained under the Australian system and obtained a BAK (A). Therefore, the passed conversion exam, namely the PAOS, may serve as the equivalent of a BAK (A). The evidence to be produced shall be the PAOS result advice indicating a Pass.

2. A candidate may be converting their overseas CPL or ATPL aeroplane licence to an Australian licence. A part of this process is that he/she sit the CLWA. As this is their first time in the Australian system he/she will not have a BAK. These candidates must show you their overseas pilot licence which must be valid. (meaning that it's not suspended or restricted to, say, domestic flying in Greenland only, etc)

3. A candidate who completed their training towards a PPL several years ago may not be able to contact their instructor to have this entered in to their logbook. It is the candidate‘s responsibility to apply to CASA to be excluded from the BAK requirement prior to presenting themselves at the exam venue. CASA informs that in the written application the circumstances for the difficulty including justifiable reasons would be necessary. If CASA approves the exclusion, it will provide the candidate with a letter to this effect which must be produced for sighting by the supervisor prior to the exam session. CASA will also notify ASL of the details of such exclusion. The candidate may not proceed with the exam unless the supervisor sights the CASA letter.

In most cases the candidate presenting will be straight forward however if you have any doubts please do not hesitate to contact the Canberra office.

SH-5-7 LATE ARRIVAL OF CANDIDATES

SH-5-7-1 Candidate not Permitted to Enter Examination Centre

At the official session start time, the examination centre door is to be locked and the sign ―Examination in Progress, DO NOT DISTURB‖ to be displayed. Once this has been done, any late arrivals are not to be permitted to enter the room.



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SH-5-7-2 Session Times

Session times have been carefully planned to ensure the most effective use of the computer equipment. Late arrivals will generally not complete their session in the time allowed. The CyberExams system counts down the time allowed for an examination and candidates will always be given the full allocation of time allowed for the subject regardless of when they started their session. The ASL sessions, however, do not allow this flexibility and for this reason late arrivals are always to be turned away.

SH-5-7-3 Exceptional Cases

There will be occasions that as the Supervisor you feel it is unreasonable to turn the candidate away. This could be due to an accident on the approach to the centre or severe weather storm hampering progress to the centre. If you decide to delay the session it is important that candidates present are advised of the reason and a start time indicated. If you use this discretion, a supervisor report must be forwarded to Canberra office with the details of the late start.

SH-5-8 USE OF SCRIBBLE PAPER

SH-5-8-1 Control of Scribble Paper in the Examination centre

Prior to the commencement of the examination, any candidate who is permitted to have scribble paper is to commence the examination with 5 sheets of ‗official paper‘ (AUS 004) stapled together. These 5 sheets are to be counted in front of the candidate and collected at completion of the exam along with any other materials handed out. The supervisor is to ensure that all scribble paper handed out is counted back in. Corners or part pages that have been removed are to be accounted for.

CASA has relaxed the rule regarding the provision of scribble paper to candidates. They have advised that should a candidate request extra scribble paper you may provide it without removing the initial 5 sheets of scribble paper.

Please do not take this ‗relaxation of the rule‘ to hand out more than the allowed 5 sheets at the beginning of a session.

In summary:

Only 5 sheets of scribble paper are to be handed out at the beginning of a session.

When extra sheets of scribble paper are requested, a candidate may keep the original 5 sheets.

Extra scribble paper must be noted on the session role next to candidate‘s name.

Scribble paper is to be handed out in lots of 5 sheets only.

A candidate may only have a maximum of 10 sheets of scribble paper at any one time.

Under no circumstances should a candidate be permitted to leave the examination centre with any examination material, including any paper used for working, notes, etc. Supervisors are to take care to track all paper distributed and regardless of whether it is used it is to be retrieved and destroyed at the conclusion of a session.



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SH-5-8-2 Use of scribble Paper

The scribble paper is for candidates to work solutions, not to pre-position information that they think they need on any medium. This includes candidates scribbling down workings, formulas etc prior to the commencement of the examination. If anyone does that, he/she is not abiding by the rules and the "need" basis, and that paper should be confiscated/removed and a supervisor report submitted.

SH-5-8-3 Candidate Supplied Paper

Candidates are not to be permitted to use any paper other than the ―official‖ paper that is supplied from Canberra Office. Under no circumstances is a candidate to be permitted to supply their own paper.

SH-5-9 USE OF ELECTRONIC CALCULATORS

SH-5-9-1 Use of Electronic Calculators

Candidates are only permitted to use their own calculator when sitting a PPL examination. For all other examinations candidates are to be supplied with an ASL calculator. Supervisors are to ensure that they are in working order prior to giving them to candidates and that there is one more calculator at the venue than computers. This will ensure that there is always a spare in case of breakages. Calculators are replaced from stock held at the Canberra office to ensure all calculators have the same functionality. Supervisors purchasing spare calculators of their own accord will not be reimbursed.

SH-5-9-2 Calculator Instruction Booklets

Calculator instruction booklets or related user information leaflets shall not be used in the examination centre.

SH-5-10 USE OF DICTIONARIES

The use of dictionaries is prohibited. The examinations are written in English, and must be attempted in this language. If a candidate cannot comprehend a question, or experiences difficulty in doing so, then this candidate shall be deemed as not fully prepared nor trained to sit the Australian CASA flight crew examinations.

SH-5-11 CANDIDATES CONVERSING WITH OTHERS DURING THE EXAM

Once the mandatory instructions have been read there is to be no conversing between candidates until they leave the examination centre.

SH-5-12 SHARING OF EQUIPMENT

There must be no sharing or borrowing/loaning of any documents or any other material between candidates during the exam.



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SH-5-13 TOILET BREAKS

Any exams longer than 1.5 hours may allow a toilet visit, but only after the first 1.5 hours.

The supervisor should question the intention of a candidate requesting more than 1 break. Such request beyond one visit should generally not be approved. The supervisor's discretion is important as it is impossible to write rigid and specific rules for every unique case, but the general rule should be observed unless (local or unique) circumstances dictate otherwise.

If the candidate insists on more than the normal quota of toilet breaks on the basis of medical problems, then the supervisor should advise the candidate that CASA would be informed of the candidate having a medical/health problem requiring repeated toilet breaks within a short spell of time. The term "short" shall be taken to mean less than 1.5 hours after the first break. The implication to the candidate is that CASA may possibly invalidate the exam result.

Toilet breaks are disruptive to other candidates as well as interruptive to the secure conduct of an examination session. CASA procedure on this states that examinations of up to 1.5 hours would not be permitted any toilet breaks.

Any examinations longer than 1.5 hours may allow a toilet visit, but only after the first 1.5 hours of the session. Only one candidate may visit the toilet at any one time. Notwithstanding this, the supervisor has the authority and discretion to refuse and/or delay approving any request to visit the toilet if he/she deems that a refusal or a delay in approving would be appropriate to the secure and fair conduct of the examination.

The availability of the toilet break increases the chance of cheating. Candidates have been known to place reference texts in the toilets prior to exam commencement for use during the examination. Please be extra vigilant for this type of behaviour.

Another issue is that of mobile phones. Mobile phones and toilet breaks are a bad combination, therefore the candidate allowed a toilet break must leave his mobile phone behind (if he/she hasn't already) - there shall be no compromise on this, that is, "leave mobile phone behind or no toilet break".

SH-5-14 EATING, DRINKING OR SMOKING IN THE EXAMINATION CENTRE

SH-5-14-1 Smoking

Under no circumstances is there to be any smoking in the examination centre.

SH-5-14-2 Food etc in the Examination Centre

Except in the case of water candidates should be asked not to eat or drink during an examination as it can inconvenience other candidates. It also may be personally detrimental to the offender as it wastes valuable examination writing time.



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SH-5-14-3 Supervisors

Supervisors are not to eat or drink while examinations are in progress.

SH-5-14-4 Company Equipment

All care is to be taken to ensure equipment is not likely to be damaged during the consumption of any food or drink

SH-5-15 ORDERING OF SUPPORT MATERIAL

It is the supervisor‘s responsibility to ensure that the venue is adequately stocked for future examination demand with all exam support materials. Orders can be placed via the Tasman message systems. The quantities held in each venue will vary, depending on its size, however it is recommended that two weeks are allowed for delivery time. The exam support material venues are required to stock is:

1. AUS 004 – Scribble paper

2. AUS 303 – VFR Work Booklet

3. AUS 305 – ATPL Work Booklet

4. AUS 306 – B727 Load and Trim Sheet

5. AUS 307 – VFR Chart

6. AUS 310 – ATPL Flight Planning Booklet

7. AUS 311 – CPL Balloon Work Booklet

SH-5-16 DESTRUCTION OF WORK BOOKLETS AND SCRAP PAPER

Work booklets and scrap paper are to be used once only and then securely discarded. ASL larger examination centres have secure destruction bins that are to be used while the smaller ASL examination centres are equipped with shredders that are to be used.

Under no circumstances is exam reference material or scrap paper to be removed from the examination venue.

SH-5-17 SUPERVISOR REPORTS

The Examination Supervisor Report is a vital piece of information in the ASL quality control system and allows management to know how the examination system is operating at the work face. It is also a requirement of CASA, thus ensuring that if the examination system is not working as intended, or there are any anomalies or breaches of security, appropriate and timely action is taken. All supervisor reports are to be sent via Tasman message system



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SH-5-17-1 Report Contents

Supervisors are required to fill out the report as accurately as possible and supply all information that would be helpful in addressing problems for the delivery of examinations or for the security of CyberExams. Reports are required to be submitted when one or more of the following events occur:

1 Problems with any of the centre equipment; and

2 Emergency need for the supervisor to leave the examination room, resulting in candidates being unsupervised for any period; and

3 Problems with candidates, including disruptive candidates and suspected cheating; and

4 Candidates being turned away; and

5 Discrepancies between the information supplied by ASL to the Supervisor and the candidate; and

6 Unusual occurrences; and

7 Health and Safety issues at the centre; and

8 Loss of examination material; and

9 Centre security issues; and

10 Other issues that may have an impact on the delivery of CyberExams.

SH-5-17-2 Certification of Report

The certification the Supervisor makes at the end of the report is the evidence ASL has to prove to auditors that the examinations were supervised in accordance with the provisions of the Contract and the procedures contained in this handbook.

SH-5-17-3 Actioning of Reports in Canberra office

On receipt of completed reports in Canberra office, they will be analysed by staff and appropriate actions taken to rectify any problems which were noted.

SH-5-17-4 Supervisor Contact with Canberra office

There are some circumstances that warrant immediate referral to Canberra office but should also have the details recorded in the Report. In all circumstances where you contact Canberra office by telephone due to any of the above situations, all the details should also be included in your submitted Report.

Supervisors are advised that if they have concerns that they feel are not being addressed that they should telephone Canberra office and speak to the Office Supervisor & Network Support.



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Operation of Tasman



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SH-6 OPERATION OF TASMAN

SH-6-1 INTRODUCTION

This section describes the operation of the Supervisor website which is accessible by au-admin.aspeqexams.com. This section is best read when this website is open in front of you for reference purposes.

Beside the function buttons along the top right of the web page there are a number of handy supervisor resources under the ‗Documents‘ tab, to the right of the ‗Schedule‘ tab, with items such as the newsletter, supervisor expense claim, and the most recent version of this handbook.

SH-6-2 EXAM SESSIONS

SH-6-2-1 Session Status

OPEN

Session is available for candidates to view and book themselves

Session remains open until 72 hrs or 168 hrs prior to the start time.

No candidates booked Candidates booked

Session automatically cancels

Session remains open until a minimum of 2

hours prior to start time

Session is now able to be closed by the supervisor. Once the session is closed, candidates can no longer view or book exams. Supervisors can now print their session roll

On completion of the session supervisors are required to log back into Tasman to mark the delivery outcome for each candidate. Session is then marked complete.



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SH-6-2-2 Session States

Sessions will be in one of the following states:

1 OPEN

2 CLOSED

3 COMPLETED

4 CANCELLED

SH-6-2-3 Open Sessions

Once a session is open it is available for bookings via the website. Candidates can access the ASL website and book exams 24 hours a day 7 days a week.

SH-6-2-4 Closed Sessions

The session will automatically cancel for:

1 centres with 2 or more computers, 72 hours prior to the start time if no candidates have booked into the session or

2 centres with 1 computer, 168 hours prior to the start time if no candidates have booked into the session.

SH-6-2-5 Completed Session

When a session is completed, Supervisors are required to log back into Tasman and mark the delivery outcome for each candidate prior to marking the session as complete. Leaving the session closed but not complete removes the ability for candidates from the session to re-book

SH-6-2-6 Cancelled Sessions

Any sessions that have been created will be cancelled in the ASL database if there are no bookings against them.

SH-6-2-7 Use of Examination Session Rolls

In order to ensure that all examinations are properly administered and procedures can be audited, it is necessary for Supervisors to ensure that all examination sessions are properly recorded on a session roll.

SH-6-2-8 Session Rolls

The session roll will be available electronically and is to be printed once the session has closed. It will contain the name and ARN of each candidate for a session. It will list the appropriate permissions and inclusions for the subject each candidate is booked for.



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SH-6-2-9 Hard Copy

The printed hard copy of the session roll is to be completed by recording the details of the appropriate photographic identification presented and obtaining the candidate‘s signature. This hard copy is then to be retained at the centre for 2 years from the date of the session for audit purposes.

SH-6-3 MESSAGES

Canberra office communicates with supervisors primarily with this medium. Occasionally candidates have special circumstances that prevent them from being booked electronically which prevents them from appearing on the session roll or CASA may grant special exceptions to prerequisites. In this case you will be notified via the Tasman message system.

SH-6-3-1 Replying to messages

1. Double click on the appropriate message

2. To reply to the message select ‗Reply‘ at the bottom left of the screen

3. Type your message in the space provided and select the ‗Send‘ button

4. When complete, select ‗Logout‘

5. Close the TASMAN website (select X top right corner) returning you to the desktop with the two centred icons.

Material provided and required is listed below candidate details for each subject. In this example we use Phillip sitting CLWB.

Candidates must sign session roll.

Supervisor to complete this line.

If candidates are required to show proof of BAK then this cell will show ‗Yes‘.

This column lists what the respective candidate is allowed to bring into the exam centre.

This column lists what the supervisor is to supply for each subject being sat.



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SH-6-3-2 Creating a new message

1 From the menu at the top of the screen select ‗Inbox‘

2 Left click once on the ‗Create Message‘ button at the bottom left of the screen and a ‗new message‘ screen will appear

3 Enter a message subject in the subject field available. Note: Messages cannot be sent unless the subject field is completed

4 Compose your message in the message body provided and when you are completed select the ‗Send‘ button

Exam preparation is now complete so ‗Log out‘ of Tasman and close the window by selecting select X at the top right corner.

SH-6-4 MY DETAILS

You are able to update your personal details from this screen.

6. Change details by clicking ‗Show All‘ on the appropriate box.

7. Then click to amend the details

8. Select ‗Save‘

SH-6-5 CHANGE PASSWORD

Select ‗My Details‘ and then Change Password from the top of the screen and a screen will appear that will request.

1 New Password

2 Confirm New Password

All fields are mandatory. Your password must consist of a minimum of 6 figures and can be alpha or numeric. Once all fields have been entered select the ‗Change‘ button.

If you do get locked out, or forget your password you will need to contact the Canberra office by phone.



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Operation of CyberExams



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SH-7 OPERATION OF CYBEREXAMS

This section provides detailed instructions for the use of the menu items on the left hand side of the webpage once logged into CyberExams as a Supervisor

SH-7-1 ASL DELIVERY REQUIREMENTS

For the purpose of ASL Delivery you will only be required to use the SIT, SEARCH, PASSWORD, INTERRUPTED, and LOGOFF functions.

You are not to use the APPLY function. Candidates are not to use Company computers to apply for examinations and are to be directed to the Aviation CyberExams Booking System on the ASL website.

SH-7-2 PASSWORD

CyberExams will prompt compulsory password changes once every 4 weeks. However, you may change your password both in CyberExams and Tasman as many times as you wish, and you are encouraged to do so, particularly if you have reason to believe that your password may have been compromised in any way.

Under no circumstances are you to give your password to anyone else.

To change your password in CyberExams select Change Password and a screen will appear that will request.

9. Old Password

10. New Password

11. Confirm New Password

All fields are mandatory. Your password shall consist of a minimum of 6 figures, and must include at least one numeral and one letter (for example, EXAM4FUN or 2002A03).

If you make a mistake entering your password, the CyberExam system will allow a maximum of three attempts before it locks you out.

If you do get locked out, or forget your password you will need to contact the Canberra office by phone.

SH-7-3 INTERRUPTED

SH-7-3-1 Interrupted Exam

Usually an interrupted examination is indicated by a white page being displayed on the candidate‘s terminal with the words “Action Cancelled” or “ ? Perception “



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SH-7-3-2 Recovery Procedure

Phone Canberra office with the following information:

12. Candidate ARN

13. Exam subject

14. Computer number

15. Candidate Name

While on the phone to a staff member from Canberra office you will be required to proceed through the following steps:

16. ALT F4 from the white page

17. Log back into CyberExams

18. Do you wish to resubmit will pop up on the screen, select YES

Canberra will instigate a process that will permit the results to be available within 10 minutes from your contact. If there is to be any delay to this then someone from the Canberra office will contact the centre and notify the expected time delay.

19. After approximately 10 minutes log into CyberExams and print candidate‘s KDR.

SH-7-3-3 Background

Because it is an Internet system, any transmissions, particularly during the candidates' submission of answers on completion of the exam, may be subjected to delays due to traffic, Internet Service Provider (ISP) reliability, Telstra general serviceability, etc.

Inevitably a delay cannot be avoided, and the interrupted exam always delivers results a little behind those that were successfully submitted - perhaps a few minutes or a few hours or even a day behind (depending on how the recovery process eventuated), compared to a split second for the successfully submitted one.



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Dealing With Abnormal Events



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SH-8 DEALING WITH ABNORMAL EVENTS

SH-8-1 DISPUTES AND COMPLAINTS

SH-8-1-1 Handling Disputes and Complaints

From time to time Supervisors will receive complaints about some facet of the examination operation.

Where complaints are received during the supervision of examinations, Supervisors should, in the first instance, refer to the appropriate section of this handbook for guidance as to the appropriate course of action.

Where the complaint is verbal, Supervisors are requested to advise the Canberra office via the Tasman message system. Most complaints can be dealt with by giving the candidate a customer service feedback card, which is available in all centres, and requesting them to send their complaint to the email address listed.

It is important that candidates be made aware that should they have reason for complaint, ASL will act without bias in all situations. If, during the ensuing investigation, ASL is found to be at fault, ASL will make every effort to resolve the matter with the candidate so that a fair and equitable solution is found.

SH-8-1-2 Abusive Behaviour

Under no circumstances are Supervisors to tolerate verbal or physical abuse from candidates. If such abuse occurs, the matter is to be referred direct to Company management with an appropriate written explanation outlining all of the facts. In all cases, appropriate action will be taken to ensure that Supervisors are supported and the status of their position upheld.

SH-8-1-3 Future Service to Rectify a Situation

Supervisors are advised not to suggest any rectification or alternative action to the candidate in cases that are not able to be dealt with immediately by the Supervisor. Candidates are, in all cases, to be simply advised to contact Canberra office to establish their next course of action.

SH-8-1-4 Exam content feedback

The examination and workbook content is controlled by CASA. CASA have been very specific that ASL supervisors are not to intervene or raise concerns regarding content. ASL is not permitted to intervene and the candidate is to be referred to the CASA contact information displayed on the candidate KDR. Candidates are not permitted to reproduce question information for removal from the examination room to support their case. Refer Taking of notes during examination page 70 SH-8-3-2



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SH-8-2 HANDLING INAPPROPRIATE CANDIDATE BEHAVIOUR

SH-8-2-1 Candidate Failure to Follow Supervisor Instructions

Under CASA regulations candidates are required to follow all reasonable instruction offered by the supervisor.

The following process should be followed in the instance where a candidate becomes unruly, disruptive to other candidates, or threatening towards the supervisor:

Yes

No

Yes

No

SH-8-2-2 Noisy or Irate Candidates, Bad Behaviour

Candidates are to be politely advised that their behaviour is disturbing to other candidates and must discontinue.

Should the candidates actions continue then the procedure for ―candidate failure to follow supervisor instruction‖ as listed above in SH-8-2-1 is to be followed

Advise Canberra office by phone and follow up with supervisor report.

Again politely ask the candidate to follow your reasonable instruction and advise that by not

following your instruction that they are jeopardising their examination results.

Candidate follows instruction?

Ask candidate to leave the examination centre.

Does the candidate leave?

Telephone Canberra office for guidance. Staff will advise you of the appropriate action to take.

Confirm with Canberra office when the candidate has left and follow up with supervisor report.

End of matter



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SH-8-3 SUSPECTED CHEATING

There are various methods of cheating which include candidates:

o Referring to non permitted material.

o Recording question information in electronic and written format.

o Removing examination material.

o Referring to stored notes/texts in the toilet.

o Vacating the room and utilising a mobile phone to obtain external assistance.

o Referring to information on mobile phones e.g. text messages.

The list is by no means complete as candidates will come up with more creative methods of cheating as technology improves. This requires the supervisor to be extra vigilant and aware of the various methods.

SH-8-3-1 Referring to non permitted material.

The non permitted material is to be removed as soon as it has been detected and Canberra office notified immediately by phone with the following details:

1. Candidate ARN, and subject

2. Nature of material (title, author, revision # etc)

3. Approximately how long the candidate has been referring to the reference.

SH-8-3-2 Taking of Notes during Examinations

In past examinations, candidates have been found trying to take notes of questions with a view to passing them to their colleagues outside the examination centre. This action will compromise the integrity of that examination if it is used again at another session. Notes have been known to be written on scrap paper, reference material, workbooks, palms of hands, forearms and legs or using mobile phone cameras. Reproducing any part of CASA examination information is a form of cheating and a breach of CASA regulations. The offending document/scrap paper/mobile phone is to be removed. Advise Canberra office by phone.

SH-8-3-3 Refusal to Hand in Material

If a candidate refuses to hand in all examination material as requested by the Supervisor, either during or at the completion of the examination, the candidate is to be advised that:

1 his/her examination may be invalidated or cancelled.

2 fees for the delivery of that examination will be forfeited.

3 action will be taken by ASL to recover the examination material and all costs associated with its production.

4 ASL may not provide further examination services to the candidate.



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5 a report shall be sent to CASA with appropriate Company recommendations.

SH-8-3-4 Referring to stored notes/texts in the toilet

Remove the material from the toilet and do not hand back to any candidates. Contact Canberra office immediately with the following information:

1 Author, title of text or identifying marks such as candidate name.

2 ARN‘s of candidates who had made a toilet break prior to the removal of the reference material.

SH-8-3-5 Using a mobile phone.

Candidates are advised in the mandatory instructions read to all candidates prior to session start that mobile phones are to be switched off and removed from the desk and their pockets. Any candidates using a mobile phone during an examination session can be considered cheating. Mobile phones are easy to conceal as they become smaller so it would be prudent to observe candidates taking toilet breaks where possible to ensure that they are not making a phone call.

Where this behaviour is observed the candidate is to be asked to hand their mobile phone to the supervisor. The supervisor is to immediately contact the Canberra office with the candidates ARN and subject. The mobile phone can be returned at examination completion.

SH-8-4 EMERGENCY EVACUATION OF EXAM ROOM

SH-8-4-1 Evacuation Procedure

The safety of the occupants shall be of paramount importance. Evacuation shall be calmly but expeditiously carried out. The following procedures are not the prescribed evacuation drills per se for the exam centre; the evacuation drills for the building in which the exam centre is located must take precedence. However, judicious observance of these procedures with regard to the prescribed evacuation drills will help the Supervisor maintain effective and efficient control over the examination situation.

1. In a calm and clear voice, instruct the candidates to stop work, leave all material as they are on the table, and immediately leave the room. Direct them to the planned rendezvous point.

2. Record the time for noting later in your Supervisor Report and leave the room.

3. Lock the examination centre once all candidates have exited (ensuring that this does not contravene the building evacuation drills).

4. Follow the building evacuation plan.

5. When outside safely, take a roll call of candidates to ensure everyone is safely accounted for.

6. Record the details of the incident in the Supervisor Report, and contact ASL or, where appropriate, the nearest CASA office as soon as possible.



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SH-8-4-2 Examination Abandonment

If an examination has to be abandoned, record the details in your Supervisor Report, and submit a report of the incident to ASL as soon as possible.

1. If the evacuation was due to a false alarm, and re-entry to the room may be made within a short period, it may be possible to resume the exam session as soon as possible, noting the time of resumption in the Supervisor Report.

2. Candidates are to be advised that ASL Canberra will contact them to make arrangements for a re-sit on the contact number which is provided to the supervisor. Cases will be considered on a case-by-case basis, and under no circumstances is the Supervisor to suggest possible outcomes.



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Security



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SH-9 SECURITY

SH-9-1 SECURITY OF CYBEREXAMS

SH-9-1-1 Information as a Valuable Commodity

CyberExams information is a very valuable commodity that has a monetary or power benefit for certain parties, hence it is a likely target for illegal or unethical practice. There are two main areas of concern.

1. The confidentiality/integrity of CyberExams must be maintained or their value in controlling the safety standards of licensing will be lost. This also has serious and far-reaching implications for the reputation of the country, its airlines and the aviation industry.

2. Unauthorised disclosure of information regarding individuals contravenes the requirements of the Privacy Act. Thus a Supervisor has an inherent responsibility to ensure that the security of the system is not jeopardized.

SH-9-1-2 Security Principles

The fundamental principles on which CyberExams security procedures are based, and which the Supervisor should constantly bear in mind, are the:

1. Need to know

„Need to know‟ means that all involved personnel, including CASA staff, supervisors and candidates, should only be given the information necessary for them to perform their duties.

(For example, a Supervisor needs to know candidate details in order to effectively administer an exam application or session, but not the content of the exam; a candidate needs to see the content of an exam in order to attempt it but must not know the log on procedures for CyberExams).

2. Need to Hold

„Need to hold‟ means personnel should only hold information that is necessary for them to perform their duties.

(For example, a candidate may only have permitted materials for the exam; a Supervisor may only hold information necessary to administer the exam).

3. Need to Take

„Need to take‟ means that while personnel may need to know or to hold certain information, they may not be allowed to take the information away from the system.

(For example, a candidate needs to know the content of the exam attempted but may not take this information away, including the associated workings/calculations in the scribble pad; a Supervisor would need to know candidate details for an application, but must not take away this information, through printing, copying, or memorizing, etc).



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SH-9-1-3 Security Procedures

Security is very susceptible to breaches when procedures are ignored, either deliberately or through neglect. It is therefore important that the following procedures are followed without exception.

1. The computer terminal for accessing CyberExams, and the facility for storing files and exam documents, shall be in a secure area that:

a) is always locked when not in use.

b) requires authorised access.

c) prevents the computer screen being seen from the outside of the examination room.

2. A password is required to log on to CyberExams, therefore:

a) do not give your password to, nor allow a situation where it may be detected by, anyone else.

b) Log on must be carried out discreetly, particularly when candidates are nearby. Asking candidate‘s to turn their head away from the keyboard while a password is entered will aid security.

c) do not allow any person (including other staff and family) to use your password.

d) do not keep a written record of your password; it should be committed to memory.

e) change your password regularly, or whenever you suspect that it may have been compromised. CyberExams will demand a compulsory change of password once every 4 weeks.

f) choose a password that you can easily remember, but avoid using common words (e.g. APPLES, RAINBOW, VICTORIA) or those easily associated with you (e.g. name of spouse, a child‘s name, car registration number, birth date, company/school, etc).

g) contact ASL via the TASMAN message system immediately if you suspect your password has been compromised, with a brief description of the events, particularly dates and times that led to your suspicion.

3. A candidate may only bring supporting documents into the exam room that are specified as ―Permissible Material‖ for that particular exam subject.

a) Check these for unauthorised material/notations within. This may be carried out prior to, and/or during, the exam.

b) Except for the authorised substitute of the AIP ‗complete‘ with the Jeppesen Airway Manual, commercial publications are not allowed as substitutes for any permitted supporting documents.



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4. Any materials that are permitted to be supplied by the candidate for the exam shall be:

a) in strict accordance with what is defined as permissible for the exam (e.g. type of pilot air plot computer, or type of electronic calculator), as non-permissible types may lend unfair advantage to the candidate

b) deemed necessary, and to a reasonable quantity (e.g. 2 pencils, a ruler). An unreasonable/unnecessary quantity of writing implements provides bountiful facilities for the candidate to secrete unauthorized information, thus making exam supervision more difficult.

5. There must be no sharing nor borrowing/loaning of these documents or any other material between candidates during the exam.

6. If you suspect that exam material has been compromised in any manner, notify ASL immediately.

7. Always control the usage of examination centre‘s computers.

8. Be aware that a computer system is always vulnerable to computer viruses, which attack, interfere with and damage date.

a) You are not permitted to download any unauthorised software (e.g. games from friends).

b) Some typical indications of a virus attack are long loading time, frozen system (crashed), erased programmes, or when the system acts differently.

c) If you suspect/know one of the computers is infected, do not attempt to access CyberExams. Address the problem before resuming operations. ASL must be notified of any such occurrence if this manifests itself during an exam session.

SH-9-1-4 Unauthorised Access

If it is found that a person has had unauthorised access to examination material full details of the incident are to be recorded in the Examination Supervisor Report.

The General Manager in the Canberra office is to be advised of the incident immediately by phone.



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SH-10 PRIVACY ACT

SH-10-1 SUPERVISOR RESPONSIBILITY

During the course of their duties a supervisor will come into contact with information that is private to individuals. It is an offence under the privacy act to record and retain private information not pertinent to the function of the Company. An example would be recording candidate results on the session roll. This would be deemed as unnecessary information as it is not required for the supervisor to perform their duties and therefore a breech of the Privacy Act.

There is also a responsibility to ensure that information that is required to perform supervisor duties is properly cared for. This would include ensuring that the session roll is correctly filed and securely destroyed at the appropriate destruction date.

SH-10-2 CANDIDATE PRINTED KDR‟S

This is a document personal to the candidate who has taken the examination and a responsibility of the supervisor that each KDR is handed to the correct candidate. It is for this reason that candidates are to remain in their seats after completing the examination. This prevents groups of candidates from milling around the printer handing results out to fellow candidates and sharing the personal information.



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SH-11 TROUBLE SHOOTING

SH-11-1 INCOMPLETE EXAM DOWNLOAD

Occasionally there have been instances where an exam has not completely downloaded and the exam timer commences counting down. Notably is the omission of the question menu bar down the left hand side of the screen.

Under no circumstances is the candidate permitted to sit the examination under these conditions. The exam is to be aborted and Canberra office contacted with the following details:

1. Candidate ARN and date of birth 2. Subject being attempted 3. Computer number

4. Candidate Name

In most cases the exam will be reset within 15 minutes and another examination download available.

Note: The supervisor will need to complete the editing process to save the candidate and subject to ―my‖ examination.

SH-11-2 POWER FAILURE

SH-11-2-1 UPS Installed

When the power is interrupted the network will continue to operate for a period of time. The indication of a power interruption is a single beep emitted from the UPS and a yellow light displayed on the UPS.

If there has been a power interruption then all UPS‘s should be sounding their alarm. If only one UPS is emitting an alarm then it is likely that the power supply to the UPS has been disrupted. In the past this has been caused by candidates catching their feet in the lead and removing the supply from the wall outlet. Reconnecting the supply will silence the alarm and re-establish mains supply.

Usually power interrupts are of a spike nature. However, if for some reason the mains power disruption is of a more serious nature and not restored, there will become a point where the UPS will emit a continuous alarm advising that the battery back up is very low.

At this point the ―power failure response plan for UPS‖ (AUS 170) is to be followed.

SH-11-2-2 Subsequent follow up action on power restoration.

If the power supply was interrupted while a candidate was undertaking an examination or while the CASA PSB browser was open then a corrupted file will need to be removed from the computer hard drive. The Supervisor will need to contact the Canberra office to be talked through a ―Desktop Clean Up‖.

Failure to carry out this procedure will prevent the recovery function on CyberExams from operating. This will be noticeable when the next CyberExam is downloaded as a message will appear on the screen advising that the recover mechanism is rendered inoperable. The message below will appear:



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Cyber Exams has detected this computer is not properly configured and it doesn’t have interrupted support. After completion, contact Cyber Exam administrator before continuing with other examinations.

SH-12 MAINTENANCE AND CLEANING

SH-12-1 EXAMINATION VENUE.

SH-12-1-1 Maintenance

In most cases maintenance of ASL leased venues is the responsibility of the property manager. An example of exclusion to this would be a failed fluorescent tube. These are to be replaced at ASL‘s expense.

In most cases it is more expedient for the supervisor to deal directly with the landlord or property manager as most of these events will require coordinating access outside of examination hours and supervisor availability. The types of events that will require landlord interaction are poor air conditioning, water leaks, toilet or building access etc.

If after making a request for maintenance there is no or an unacceptable response please advise the Canberra Office.

SH-12-1-2 Cleaning

Arrangements have been made to ensure that each ASL centre is cleaned relevant to the number of times we use the centre each month.

If the centre is not cleaned to a satisfactory standard then it is the supervisor‘s responsibility to discuss this issue with the cleaning contractor.

SH-12-2 COMPUTER HARDWARE

SH-12-2-1 Maintenance

Power leads

The power cables used to supply the monitors and computers should be checked to ensure that they are firmly in place on a fortnightly basis. Candidates moving the monitors or cleaners working around the hardware can loosen the supply over a period of time.



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SH-13 NETWORK IDENTIFICATION

SH-13-1 ADSL ROUTER

SH-13-2 NETWORK SWITCH

SWITCH 24 PORT

SH-13-3 PRINT SERVER



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SH-13-4 UPS (Uninterruptible Power Supply)

Batteries only need to be replaced when the ‗replace battery‘ light appears on the UPS.

(Please ignore messages appearing on the computer screen advising that the UPS battery needs to be replaced). Replacing a UPS Battery



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SH-13-5 UPS OPERATION

SH-13-5-1 What is a UPS?

A UPS is designed to supply battery back up to electrical devices which are plugged into it when there is a failure of mains power.

The type of UPS that you will have installed is capable of supplying battery back up power to two computers for approximately 10-15 minutes. The back up time is dependant on the demand for power of the devices being backed up (in this case the computers and monitors) and the state of the battery in the UPS.

SH-13-5-2 Why is ASL installing the UPS?

During the initial set up of the ASL exam centres, centres that were identified as having at risk power supplies automatically had these devices installed. We are now reviewing those exam centres that do not have these installed and assessing the risk.

Sydney has never had a power failure during an exam at this stage, but because of the volume of exams processed it has been viewed that there is too much risk in continuing without back up power supplies. It only requires a split second power interrupt and potentially 10 exams could be lost.

If the power failure is due to a major failure problem such as a transformer failing it is unlikely that the UPS will supply sufficient back up until mains power is restored. The UPS does however allow the candidate to make choices; whether to submit or abort their examination. Fortunately during all but one power failure that we have experienced, the UPS has managed to cope.

UPS BATTERY



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SH-13-5-3 Will I need to do anything differently?

No not under normal circumstances – A green light on the unit means everything is operating normally. A red light indicates that the battery is near the end of its useful life and requires replacement. A new battery is expected to last three years. However, we have had one faulty unit to date. In the normal course of your duties please confirm that there is a green light.

There are a number of beeps and tones that sound when mains power is interrupted and the battery back up is operational. A sheet with Status Indicators and Alarms will be left at the centre when the units are installed. This is supplied as information only and should you experience tones from the unit, please phone Canberra office for assistance.

SH-13-5-4 How are they connected?

There are five power outlets on each UPS. Only three of these supply battery back up so it is important that the computers and monitors are not plugged into the two marked ‗Surge Protection‘ only. There will be two computers and two monitors connected to every one UPS. This requires the use of a double adaptor as there are only three useable outlets. An additional UPS will back up the network switch and router. The UPS itself is connected to normal mains power.

SH-13-5-5 Can I test the UPS?

Yes, and I encourage you to do this to enable you to experience the different tones and lights.

1. Find a UPS where you have easy access to its mains power. 2. Switch on one of the workstations connected to this unit. 3. When the workstation has completed its start sequence, turn the mains power off to the

UPS. 4. Immediately the orange light will illuminate and after a few seconds you will here four

short beeps. These four short beeps will sound every 30 seconds while you remain on battery back up.

5. Restore mains power and the green light will illuminate and the beeping will discontinue.

SH-13-5-6 Is there any point having these devices when they only have minutes of back up when an exam lasts for “hours”?

Most of the failures that we have experienced have been of a ‗spike‘ nature. This is usually associated with thunderstorm activity and is very short in nature. In most cases the UPS has recovered back to the green light before the supervisor could reach for the phone.

SH-13-5-7 Is there any further guidance material for the Supervisor?

In addition to the instruction sheet already mentioned, there is a response guide which should be attached to the mandatory instructions that you read prior to the start of every examination session. This is a green laminated sheet that helps guide you through the process to follow should you be unfortunate not to have mains power immediately restored. Please, if you have to use this card, phone the Canberra office first.



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SH-14 APPENDIX A – CAR 5.38

(1) If CASA considers it necessary in the interests of the safety of air navigation, CASA may give the holder of a flight crew licence, a special pilot licence, a certificate of validation, a flight crew rating or an aircraft endorsement, notice in writing:

(a) requiring the holder to undertake an examination specified by CASA to demonstrate that the holder continues to possess the aeronautical skills and aeronautical knowledge appropriate to the licence, certificate, rating or endorsement; and

(b) setting out the reasons for CASA‘s decision; and

(c) setting out the time and place of the examination.

Note: A decision to require a person to undertake an examination is reviewable by the Administrative Appeals Tribunal — see regulation 297A.

(1)(a) CASA must not set out a time under paragraph (1)(c) that is within 21 days after the date of the notice.

(2) A person who is given a notice under sub regulation (1) must not:

(a) refuse to undertake an examination; or

(b) fail to attend at the time and place set out in the notice.

Penalty: 25 penalty units.

(3) An offence against sub regulation (2) is an offence of strict liability.

Note: For strict liability, see section 6.1 of the Criminal Code.

(4) It is a defence to a prosecution under paragraph (2) (b) if the defendant had a reasonable excuse.

Note: A defendant bears an evidential burden in relation to the matter in sub regulation (4) (see subsection 13.3 (3) of the Criminal Code).



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SH-15 Appendix A – CAR 298C

298C Personation at examinations

1. A person must not personate an examination candidate at a prescribed examination.

Penalty: 50 penalty units.

2. If a person is charged with an offence against sub regulation (1), both the personator and the candidate are taken not to have passed the examination.

3. If a person is charged with an offence against sub regulation (1):

(a) the personator; and

(b) unless CASA is satisfied that the personation took place without the candidate‘s knowledge or consent—the candidate;

are not permitted to attempt any prescribed examination:

(c) unless the person is acquitted of the offence; or

(d) unless the charge is withdrawn; or

(e) until a period of one year has passed from the date of the examination to which the charge related;

whichever happens first.

4. In spite of subregulation (2), if:

(a) a person who attempted an examination is charged with an offence against sub regulation (1); and

(b) either:

(i) the person is acquitted of that offence; or

(ii) the charge is withdrawn; and

(c) the mark obtained by the person in the examination is more than, or equal to, the pass mark for the examination;

the person is taken to have passed the examination.

5. In this regulation:

offence against sub regulation (1) includes:

(a) an offence against section 11.1 or 11.4 of the Criminal Code in relation to an offence against that sub regulation;

and

(b) an offence against sub regulation (1) because of the operation of section 11.2 or 11.3 of the Criminal Code.

6. In this regulation:

personator means a person alleged to have personated a candidate.

prescribed examination has the same meaning as in regulation 298A.



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SH-16 Appendix B - KDR Signature clarification



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SH-17 Appendix C – Phone Instructions

If these numbers do not connect, use the D-Link phone to call the Canberra office

LINKSYS PHONE (VOIP)

This phone is only to be used for:

English Tests Dial 6998

Canberra office Dial 6999

CONNECTION FOR LINKSYS PHONE

1. Power adaptor.

2. Blue data cable. This cable is to be connected to the port labelled ‗WAN‘.

1

DO NOT REMOVE CABLES FROM WALL OUTLETS

2



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D-LINK PHONE (cordless)

This phone is to be used for calling the Canberra office - 1800 257 725 when assistance is required at the candidate‘s work station.

CONNECTION FOR D-LINK PHONE

Apart from the power cord, the only connection to this phone is a normal phone line cable. This cable is to be connected to the port labelled ‗LINE‘.

x

Enter the phone number then press this button to make a regular phone call.

Power cord

Press this button to end the call.

DO NOT REMOVE CABLES FROM WALL OUTLETS



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SH-18 Health & Safety Hazard Checklist

Manual Handling N/A YES NO

Have you identified all tasks involving lifting, pushing, pulling and / or carrying and assessed the risk of injury at your workplace?

Have your risk assessments taken into account posture, movement, forces, duration, frequency and environmental factors?

Is lifting from ground level or above shoulder level avoided?

Is the work area, equipment and system of work designed to minimise sustained or repetitive movements?

Work environment N/A YES NO

Is the workplace kept clean and tidy? (rubbish bins suitably located and regularly emptied)

Is there good storage for equipment and stock? (storage designed to minimise manual handling problems, easy access and shelves in good condition)

Is the first aid kit properly stocked?

Is adequate ventilation provided to ensure a supply of clean air?

Are people protected from noise?

Is there enough light to perform tasks without eye strain or glare?

Is the working temperature comfortable?

Is fire protection equipment in place & maintained?

Do workers have access to clean and hygienic toilet and eating facilities?

Moving around N/A YES NO Have you made sure people cannot slip or trip when they move around? (on leads / cables)

Is it easy to get in and out of the workplace safely? (exits clearly marked and unobstructed)

Are stairs safe?

Electricity N/A YES NO

Are electrical leads, plugs, sockets and switches in good condition? (not frayed or damaged)

Have you ensured there are no electrical leads lying across floors or multiple plug adaptors in use?

Have electrical leads and power boards been inspected and tagged as safe?

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