EMOTIONAL INTELLIGENCE

What is Emotional Intelligence?

Emotional intelligence is the capacity to identify and manage our own and other’s emotions.

When you develop emotional intelligence you can use emotions to motivate yourself and others.

Emotions at workTo be emotionally intelligent YOU NEED to INTEGRATE rational and emotional responses.

6 Principles of emotional intelligence

Emotion is a form of information

Trying to ignore emotions rarely works

People aren’t very good at hiding emotions

Effective decision-making must account for emotions

Logical patterns dictate emotions

Account for emotional universals and specifics

Feelings

Don’t ignore your own emotions!

Assess yourself Be confident Be honest Don’t clam up, talk

openly Be goal-oriented Increase your self-

esteem Work on optimism Take the initiative Ask for help!

Read people…Don’t judge, be of help!

Develop empathy Be service-oriented Check company

policies Manage with

inspiration Be a change driving

force Consider other

person’s point of view.

Work as part of a team Read people’s facial

expressions, body posture, and voice.

Don’t jump to conclusions, talk to people.

Promote effective adaptation

Consider emotions when making decisions