EMOTIONAL INTELLIGENCE
What is Emotional Intelligence?
Emotional intelligence is the capacity to identify and manage our own and other’s emotions.
When you develop emotional intelligence you can use emotions to motivate yourself and others.
Emotions at workTo be emotionally intelligent YOU NEED to INTEGRATE rational and emotional responses.
6 Principles of emotional intelligence
Emotion is a form of information
Trying to ignore emotions rarely works
People aren’t very good at hiding emotions
Effective decision-making must account for emotions
Logical patterns dictate emotions
Account for emotional universals and specifics
Feelings
Don’t ignore your own emotions!
Assess yourself Be confident Be honest Don’t clam up, talk
openly Be goal-oriented Increase your self-
esteem Work on optimism Take the initiative Ask for help!
Read people…Don’t judge, be of help!
Develop empathy Be service-oriented Check company
policies Manage with
inspiration Be a change driving
force Consider other
person’s point of view.
Work as part of a team Read people’s facial
expressions, body posture, and voice.
Don’t jump to conclusions, talk to people.
Promote effective adaptation
Consider emotions when making decisions
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